Smooth transaction, everyone involved was exceptionally helpful. Quick turnaround from an initial enquiry to a delivery date on a used vehicle. The car is immaculate. I'm very happy I've made a decisi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I don't have anything negative to say! This is my second lease from loveelectric and on both occasions the process has been smooth and easy to follow. From the ease of choosing and booking you... See more
Company replied
really good website, makes choosing a car very easy. good communication with the loveelectric team through out the process. it’s my second time using them, will probably be a third when this contract... See more
Company replied
Amy was fantastic at answering my questions and giving me confidence to proceed with the order. Very knowledgeable and personable. Overall the process so far has been smooth and there has always been... See more
Company replied
Company details
- Leasing Service
- also in
- Auto Broker
- Car Finance and Loan Company
- Car Leasing Service
- Electric Motor Store
- Motor Vehicle Dealer
About loveelectric
Written by the company
loveelectric is on a mission to revolutionise all-electric motoring.
Founded in 2021, we’ve built a fully regulated salary sacrifice platform that empowers employees to lease electric cars using pre-tax income, cutting monthly costs by up to 60%.
We're a B Corp-certified electric vehicle leasing broker specialising in salary sacrifice, enabling businesses and employees to transition toward sustainable mobility. Our inclusive employee benefit allows employees to save up to 60% on new and used electric cars while helping companies lead the way in sustainability - all at zero cost and zero risk to employers.
Every car leased through us comes with fully comprehensive insurance, maintenance, servicing, tyre replacement and breakdown cover - all as standard.
We’ve recently launched the UK’s first salary-sacrifice-compatible virtual Charge Card: a virtual Visa card that turns EV charging into a tax-efficient, fraud-proof, cost-neutral solution for businesses.
#LoveYourJourney
Contact info
5 South Charlotte Street, EH2 4AN, Edinburgh, United Kingdom
- hello@loveelectric.cars
- loveelectric.cars
4.8
Excellent
939 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Be more accurate with delivery dates
15 June 2026
Reply from loveelectric
Thank you for taking the time to leave this review.
We’re sorry for any disappointment with your delivery date being moved back by a few weeks from the initial estimate, although we're delighted that your car has now been delivered and do hope you're enjoying driving electric.
The lead times advertised can be subject to change and dependent on the manufacturers, but once we receive an update, it’s immediately passed on and communicated.
We’ll be reviewing the process around our estimated delivery dates with our dealership partners in and attempt to improve the experience and mitigate any disappointment if the estimated delivery date changes.
Once again, we hope you're enjoying your brand new EV after joining the all-electric motoring club.
Kind regards,
~ the loveelectric team
Quick and painless process!
All of the team were super helpful and supportive through ever step of the journey. Once I found my car, it was delivered in a matter of days. Really easy process from start to finish.
10 June 2026
Reply from loveelectric
Thank you so much for taking the time to leave us this review, Max.
It's always wonderful to hear when our team has made a real difference to someone's experience. Feedback like this really does mean a lot.
Enjoy every mile in your new EV, and welcome to the all-electric motoring club.
~ the loveelectric team
2nd car with Love Electric…
2nd car I've now taken up after faultless 1st car experience (only minor issue in that I could not extend the contract on that.) BUT managed to change to a new car on a longer lease which reduced my monthly costs. All the selection / changeover was very efficient. highly recommended.
8 June 2026
Unprompted review
Reply from loveelectric
Thank you for taking the time to leave us such a great review.
Knowing that you've enjoyed your experience enough to commit to another EV with us means the world to the whole team.
Whether you're upgrading, switching car or simply sticking with what you love, we're thrilled to have you with us for another round. Here's to more miles, more savings, and more smiles.
~ the loveelectric team
Poor communication and poor service.
Awful experience from Loveelectric! I’m really disappointed with the service I have had with this company! I initially ordered a car last year and was informed it would be arriving around late July/early August, then I was then informed that it was going to be November to which I cancelled and had to buy a second hand vehicle at an inflated price as I needed a 7 seater which was something I shouldn't have had to do if they had kept to the timing initially stated! 2nd time I ordered the vehicle price was falsely advertised claiming to have accidentally added the discount twice and would not honour the deal even though it went through the ordering process and took a week to correct once submitted! Round 3 I got some good news, that the car was due to arrive 2nd of July, would actually arrive much sooner, claiming the 29th May, I was then informed it was going to arrive at the dealership on the 2nd June, I messaged after the 2nd of June to find that it hasn’t arrived yet, and I’m not being provided with a date other than it’s due to arrive and will be released 7-10 days after this. The communication hasn’t been good at all!
29 March 2026
Unprompted review
Reply from loveelectric
Hi Michael,
Thank you for taking the time to leave this review, although we’re of course disappointed to hear of the experience you’ve had. This must have been very frustrating and we’re working hard to resolve this on your behalf.
The lead times advertised can be subject to change and dependent on the manufacturers, sometimes changing as little as 24 hours before the expected arrival date.
Once we hear of any changes to the delivery date, they are then proactively communicated to the customer - unfortunately in your case there has been a series of late amendments to the date that were outside of our control.
We apologise again for the inconvenience you’ve faced.
We’ve followed up again with our dealership partner, are actively progressing your order and will update you further soon. Please do get in touch in the meantime if you have any further questions.
Kind regards,
~ the loveelectric team
Great experience with Love Electric
Great experience with Love Electric. Charger was installed on the day the car was delivered. Great support throughout the decision making process too.
12 June 2026
Unprompted review
Reply from loveelectric
Thank you for the 5* review, Paul.
We’re very pleased you found the ordering process smooth and are now enjoying your EV.
Welcome to the world of all-electric motoring!
~ the loveelectric team
Great experience
Great experience. Car arrived within 2 weeks. Really great service throughout and very happy with the car. Very smooth process
9 June 2026
Reply from loveelectric
Thank you for the 5* review, Lauren!
We’re very pleased you found the ordering process smooth and are now enjoying your EV.
Welcome to the world of all-electric motoring!
~ the loveelectric team
First of all
First of all , have to say thank you to loveelectric for a faultless process from looking at the quotes , selecting a vehicle and ordering the required car , whole process I was informed of the status right up until the delivery and also after service with a telephone conversation with your colleagues , Tesla also provided plenty of information before and after , service in a nut shell was impeccable, thank you
9 June 2026
Reply from loveelectric
We’re delighted you had such a positive experience with loveelectric, Stuart!
Everyone in the team loves hearing how happy our new drivers are; whether it be with their car or how smooth the order process is. Thank you for taking the time to leave us such a great review.
Welcome to the all-electric motoring club.
~ the loveelectric team
Excellent service from Love Electric
The care and professionalism from Love Electric was excellent.
Everything was very clear and well commmunicated.
18 May 2026
Unprompted review
Reply from loveelectric
Thank you for the positive review, Richard!
We’re very pleased you found the ordering process smooth and are now enjoying your EV.
Welcome to the world of all-electric motoring!
~ the loveelectric team
I was being looked after by Amy
I was being looked after by Amy, she was so helpful and I felt went the extra mile to assist me.
4 June 2026
Unprompted review
Reply from loveelectric
Thank you for the positive review!
We’re very pleased you found the ordering process smooth and are now enjoying your EV.
We’ll be sure to pass on your kind words to Amy.
Welcome to the world of all-electric motoring!
~ the loveelectric team
It was very easy to use their website but beware of hidden charger installations requireme
Never had an EV before so was bit apprehensive. Concerns were unfounded, It was very easy to use the website to chose a vehicle. A good range available to suit various budgets which enable me to see I could get a higher spec vehicle than I thought. Staff were excellent and quick to respond to questions and you can get them on the phone.
I didn’t give 5 stars purely because the lack on info on what hurdles you might encounter to get a home charger fitted. They said that it’s not for them to say as every household is different, but as they are the provider I would expect them to tell you what could be required. You might need your mains d-looping, a dual pole isolator may need to be installed. As these are different providers don’t be surprised if you get your car before your charger is installed. As I found out after I had ordered the vehicle and the charger, that I needed both to be done. The DP isolator was over £150 but the d-loop was FoC.
The delivery was trouble free although the delivery date kept changing - the LoveElectric team kept you up to date with what was happening. I actually got my car early than expected, which was a good thing but the downside was I have no charger at the moment as it’s still to be installed. 😞
However I love the car.
2 March 2026
Unprompted review
Reply from loveelectric
Thank you for taking the time to leave us such a detailed and honest review, and congratulations on the new car!
It's brilliant to hear the website made things easy, that you found a vehicle above what you'd budgeted for, and that the team were on hand when you needed them.
We're sorry the charger installation process threw up a few surprises along the way. We always want our drivers to feel as prepared as possible, and your feedback has been shared with our team so we can better prepare drivers for what to expect going forward.
We're glad to see your charger installation is scheduled for this week. Welcome to the all-electric motoring club!
~ the loveelectric team
Excellent experience from start to finish
Great experience with Loveelectric from start to finish. Everything was made clear, lots of time to go through all the documents and they very politely followed up with me when I'd neglected to send a form over. Gave lots of updates as to the car's production and delivery and everyone I spoke with gave terrific customer service. Highly recommend!
29 May 2026
Unprompted review
Reply from loveelectric
We’re delighted you had such a positive experience with loveelectric, Lisa!
Everyone in the team loves hearing how happy our new drivers are; whether it be with their car or how smooth the order process is. Thank you for taking the time to leave us such a great review.
Welcome to the all-electric motoring club.
~ the loveelectric team
Love Electric have been great
Love Electric have been great. Allowed me to order the car through my dealership of choice. I've had regular updates and really it has been faultless.
2 June 2026
Reply from loveelectric
Thank you for the 5* review, Mike!
We’re very pleased you found the ordering process smooth and are now enjoying your EV.
Welcome to the world of all-electric motoring!
~ the loveelectric team
Extremely easy
Extremely easy, straight forward and transparent process for selecting and ordering vehicle. Great communication and support from loveelectric team. Fast delivery and seamless handover process.
1 June 2026
Reply from loveelectric
Thank you for the 5* review, Stefan!
We’re very pleased you found the ordering process smooth and are now enjoying your EV.
Welcome to the world of all-electric motoring!
~ the loveelectric team
Absolutely seamless from start to…
Absolutely seamless from start to finish.
A wonderful company to work with.
1 June 2026
Reply from loveelectric
Thank you for the 5* review, Joshua.
We’re very pleased you found the ordering process smooth and are now enjoying your EV.
Welcome to the world of all-electric motoring!
~ the loveelectric team
Kept in touch with me throughout
Kept in touch with me throughout. Great service
28 May 2026
Unprompted review
Reply from loveelectric
Thank you for the 5* review, Aqib.
We’re very pleased you found the ordering process smooth and are now enjoying your EV.
Welcome to the world of all-electric motoring!
~ the loveelectric team
Professional and helpful from start to…
Professional and helpful from start to finish. Great communication throughout.
28 May 2026
Reply from loveelectric
Thank you for the positive review, John.
We’re very pleased you found the ordering process smooth and are now enjoying your EV.
Welcome to the world of all-electric motoring!
~ the loveelectric team
Great customer service
Great customer service, very approachable will answer any and all questions.
They make the whole process very easy and no stress.
28 May 2026
Reply from loveelectric
Thank you for the 5* review, Robert.
We’re very pleased you found the ordering process smooth and are now enjoying your EV.
Welcome to the world of all-electric motoring!
~ the loveelectric team
Outstanding Service From Start to Finish
From start to finish the entire experience with loveelectric has been excellent.
The process was simple, straightforward and very well communicated throughout. The team kept me informed at every stage, answered questions quickly and made the whole salary sacrifice and delivery process feel stress-free.
The selection of both new and used vehicles was very good, and the online portal/process was easy to navigate. Everything was transparent and clear from the outset.
Delivery day was smooth, professional and exactly as described, and even the follow-up support afterwards has been impressive.
The Tesla I received is perfect and exactly what I hoped for. Overall, one of the best customer experiences I’ve had.
Highly recommended.
28 May 2026
Unprompted review
Reply from loveelectric
Positive reviews like yours really make the difference, Neil.
It’s always great to hear how happy drivers are after getting a car with us, right through the ordering process to delivery & aftercare.
If there’s anything we can help with in the future then please get in touch.
Otherwise, enjoy your new car and we’ll see you out on the road.
~ the loveelectric team
Amy was delightful
Amy was delightful, helpful and made sure I walked away with a car I needed in no time at all.
Was an absolute pleasure to work with.
Nice one Amy!
27 May 2026
Unprompted review
Reply from loveelectric
We’re delighted you had such a positive experience with loveelectric, Graham!
Everyone in the team loves hearing how happy our new drivers are; whether it be with their car or how smooth the order process is. Thank you for taking the time to leave us such a great review.
We’ll be sure to pass on your kind words to Amy.
Welcome to the all-electric motoring club.
~ the loveelectric team
Absolutely dreadful customer service
Absolutely dreadful customer service. Ordered my car, heard nothing. Called them. Lost my order so wasn’t placed. Placed order. Long delay on car. Tried speaking with them. No response. Eventually changed order to a different car which showed an earlier delivery. 3 days before delivery date status changes to delivered 2 month ago. Call them. Still no news about delivery of my car. No answer. My HR team message them. No answer. We message on the automatic chat. Doesn’t answer the question. Not really sure what to do and reading these reviews either mine is a unique case or the reviews are not genuine. There’s no way it can be this bad for me and no one else.
27 May 2026
Unprompted review
Reply from loveelectric
Thank you for taking the time to leave this review Lucy - although we're of course very sorry to hear about your experience and we completely understand your frustration.
This is not the standard of service we hold ourselves to. We’ve been progressing your order and aim to have this resolved for you soon.
We also want to reassure you that all of our reviews are genuine. We're proud of the feedback we receive from our customers and take every experience - positive or negative - seriously.
We're sorry again and we look forward to making this right.
~ the loveelectric team
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