Love2shop.co.uk Reviews 

I reported by the Chat function last week Boots has not been available to exchange with the purple card for over. a week. Everytime I log in it asks to reset password. Now other retailers like Asda, Asos, Currys etc are not allowing the exchange neither. This is peak xmas shopping time, why withholding our money from us by not allowing us to spend it?? Other people on facebook page Love2Shop are having the same problem. I'm thinking of cancelling next years order cause this is taking the mick. Theres no indication on website as to when services will be back either.

Far to difficult to change to the vouchers of the shops we want. I wont be using again.

Absolutely terrible company, my Gift Card would not work, tried to conatct them through thier online "Chat", they said they would get back to me within two days, that was eight days ago. Have now tried to email them but the email will never go through, there is always a "problem". Thier phone number is a joke.
This is my complaint that i cannot get to them any other way.
I did a online chat with you 8 days ago and you said you would contact me within 2 days which you have failed to do. My problem concerns a Love2shop gift card value £10 which was given to me last week. I have tried to use it but was told there was no value on it. The card was purchased in Sainsbury's Castle Vale at 08.37.31 on the 02/09/2026.The bar code number is 1967420880400063003321448998638, the number on the gift card section is 633827397113373859 1, card security code 881. I have the reciept from Sainsburys for £10. I have been told by Sainsburys that they have a lot of problems with your gift cards and want you to issue me a new card. If you fail to do this I will be posting my problems with you on social media. I expect a speedy reply.

Very poor customer service! I purchased a Love2shop gift card, but the last three digits of the security code are unreadable, making it impossible to activate the card. This is extremely frustrating and reflects poor manufacturing quality. I have also struggled to get a response from customer service. A gift card should be easy to use, not a hassle to activate. Very disappointing experience!

Brilliant gift ideas.I get them regularly and come in handy.I strongly recommend them save carrying cash

Ordering wasn't straight forward then trying to change them to cards was difficult still haven't recieved my cards yet so very poor service

I have 3 cards with money on. I had misplaced them but found this evening. They seem to be out of date now so gutted 😞. Can I use them still and if so how much do you charge to reinstate them? I heard it might be £20 per card!! Please get back to me asap. These were vouchers from work, thanks.

I got a gift card from a company. Registered it but didn't use it in time. Now I am being charged a 'maintenance' fee for the card and there is no way to cancel the card. Tried the email address - it bounces back. Tried the 'contact us' form. It won't submit. Really seems like a company just out to take your money.

Absolutely awful. Can't redeem online and can't use in a shop. DO NOT BUY
Further to the reply below. Before you can speak to anybody on this number, you need to enter the 19 digit card number and it keeps saying its invalid, so I still can't get to speak to anybody

Truly awful vouchers especially if you have the misfortune of getting the paper vouchers which limits your options even more !! Before you buy them just look at the limited variety of shops you can now spend them at (also paper vouchers are different than digital vouchers) and compare what choice you'd have getting Amazon vouchers its a total no brainer. Avoid, avoid, avoid.

Awful website, very confusing to navigate. Then ordered 2 x asos vouchers that took days to come. Still waiting for one 8 days later and currently showing an error when trying to contact customer services

Always helpful,when someone loved got birthday or Christmas and live far away from me. Not possible to visit. So best way to congratulate it's send e gift card any amount i love to gift them. No headache for searching gift. Best experiences with love2shop.

The service I received was amazing, very helpful, thank you.

Awful process that has been sending me around in circles

Truly appalling, arrogant company. I completed surveys and received 'vouchers'. Note the word voucher! I earned £10 and cashed it in. Since I have a L2S account, I figured I'll just add it to my account and save for later.

On going to their website the only option is to enter the voucher code. NO problem (ha ha), a few weeks later I earn another £10 and do the same thing. Now I have £20 to spend on a PSN voucher, but no. The vouchers are TWO separate amounts of £10.

I can't do anything, but buy the junk on their website. There is nothing I want or need, but tough. Because they are 'vouchers' provided by another company, I can't combine them nor add them to my account, and I can't even buy two L2S vouchers to use them for what I need.

As you can see, I've been arguing with them for nearly 3 weeks and pretty much told to go away, there is nothing they can (will?) do to allow me to spend them how I wish.

You'd think with modern technology it wouldn't be difficult to combine the money of which they are CLEARLY aware I have.

I have an account because I used to obtain Tesco vouchers which are no longer on L2S' website. It seems that Tesco have wised up to their shady practices. Avoid at all costs!

Customer care team were really helpful and explained how to resolve my issue well, however I feel if the website was easy to use, or the info on the physical card was more clear then I wouldn’t have had an issue in the first place.

I am extremely disappointed with Love2Shop’s customer service, which has been an absolute nightmare to deal with. I have been desperately trying to resolve an issue with my gift card for over two days now, but it feels like shouting into a void because there is not a single human available to actually help. Their entire support system seems designed to run you around in circles with useless, automated brick walls rather than offering any genuine assistance. Leaving customers completely stranded with unresolved problems and zero access to a real representative is completely unacceptable, and I would strongly advise anyone to think twice before using their service.

Got a reward from my company and chose love2shop e gift card but didn't notice only 6 months to spend it!! So lost a whole chunk of it!! Love2shop says these codes have a six-month validity period, and once expired they cannot be extended, reactivated, refunded or replaced so i won't bother asking for a few months extension. You have been warned and I won't be buying from then again.

Absolutely ridiculous website !! I would avoid at all costs. For the last 3 days I’ve been trying to get on to the website and app to redeem and everytime it’s taken over a couple of hours for the code to even come through which by then is even useless to use so it’s the same repeated cycle over and over again !!! If you want to avoid the stress I would go somewhere else which there is plenty of companies that do these now