Lotto Social Reviews 17,934

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 1,819 reviews, reviewers had a great experience with this company. Customers generally find the platform easy to use and navigate, appreciating the straightforward setup process and the fun, engaging games available. Many enjoy the variety of games, including free options and those offering chances to win additional prizes and money, which adds to the excitement. The product is often described as providing top-tier entertainment and a relaxing way to pass the time, with users praising the vibrant visuals and smooth mechanics. However, some people were dissatisfied with the payment process, citing issues with unexpected charges, difficulties in understanding payment structures, and problems with withdrawals not being credited to their accounts. There were also concerns about charges continuing after cancellation and the inability to convert winnings from credit to cash. Additionally, some reviewers found the website experience frustrating due to pop-ups and difficulties accessing content, while others noted the app could be slow or difficult to follow.

What people talk about most

User experience

Customers generally report positive experiences with the user experience, finding it easy to follow, set up,... See more

Payment

People report negative experiences with payment, citing unauthorized withdrawals and difficulties in stopping... See more

Website

Reviewers mention ambiguous feedback about the website, with some describing it as interesting, fun, and easy... See more

Product

Reviewers highlight positive aspects of the product, with many finding the free games and chances to win... See more

Application

Consumers find the app to be ambiguous, with some reviewers praising it as a great source of entertainment... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It a very good gambling site whit a good game the payment not immediate but guaranted

Rated 4 out of 5 stars

App is great when it's working properly. Great prizes to be won and great games to play. Lots of deals/special offers to be had.

Rated 5 out of 5 stars

Lotto social is great because it’s easy to use and navigate and the games are super fun too! The payments are really straight forward and easy to do. I highly recommend lotto social.


Company details

  1. Lottery Shop
  2. Gambling Service
  3. Gaming service Provider
  4. Software Company

Written by the company

Lotto Social is a leading lottery syndicate management service that has been serving the UK for over 15 years. In that time, we have grown to serve over three million members, making us the number one choice for those looking to increase their chances of winning big. With Lotto Social, you'll have more chances to win in all your favorite lotteries, including Lotto, EuroMillions, Powerball, MegaMillions and more. Our Win More Promise ensures that our members win more often than they would if they played alone, and with our ready-made lottery syndicates, we take care of all the hard work for you. You'll never have to pay more for your lottery entries again. In addition to offering more chances to win big in the lotteries, Lotto Social also offers free skill games where you can play for fun and win real cash. This is all included at no extra cost to you, making Lotto Social the complete package for anyone looking to increase their chances of winning. With over 15 years of experience and over three million members served, Lotto Social is a proven winner. Join us today and start grabbing more chances to win big in all your favorite lotteries. Our Win More Promise and free skill games make Lotto Social the smart choice for anyone looking to win more, for less.


Contact info

4.1

Great

TrustScore 4 out of 5

18K reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 1 out of 5 stars

Cash withdrawal issues/Account disabled

They definitely behave like they're not as legitimate as they seem to be. I've been waiting for over two weeks since i cashed out £11.50 with Paypal which is still pending and they'd told me it's due to additional security checks and that i should give it a couple more days . However i think their just playing a delayed tactic to not give me the money as it really should not take this long for such a small amount of cash.As of today they have said "suspicious activities appear on your account resulting in suspension as the team investigates". They have now disabled my account which to me is just another method to avoid giving me my cash winnings. In my opinion something just seems way off about this company and people need to be aware cause their responses look quite dodgy.

25 May 2026
Unprompted review
Lotto Social logo

Reply from Lotto Social

Hello, thank you for your feedback 😊

We’re really sorry to hear how frustrating and concerning this experience has been for you, especially regarding your withdrawal and account suspension.

We’d like to reassure you that additional verification and security checks can sometimes delay withdrawals, even for smaller amounts, particularly if account activity is flagged for review. These checks are in place to help protect both users and the platform and to ensure compliance with security and responsible gaming requirements 👍

During these investigations, accounts may also be temporarily restricted or suspended, which can affect access while the review is ongoing. We understand that this can feel worrying and frustrating, especially when communication timelines are unclear.

We appreciate your patience and your feedback regarding the process and communication, as this helps us improve the user experience.

Please respond to our information request so we can review the status of your account and withdrawal with the relevant team and provide further clarification for you 👍

Alex

Rated 1 out of 5 stars

Spend more than win

Spend more than win
Quite impossible to cash out

24 May 2026
Unprompted review
Lotto Social logo

Reply from Lotto Social

Afternoon Alima, thank you for your feedback 😊

We’re sorry to hear that your experience has been disappointing.

Lottery games and syndicates are designed primarily as entertainment 🎟️🍀, and as with all games of chance, winnings can never be guaranteed. Some users may win, while others may spend more than they receive back over time.

Regarding withdrawals, cash-outs can sometimes require verification and security checks before being processed, which may make the process feel slower or more difficult than expected 👍

We appreciate you sharing your experience, and your feedback helps us continue improving both the platform and the clarity around withdrawals and rewards.

Best Regards,
Alex

Rated 1 out of 5 stars

Doesn't let you remove jackpot triggers…

Doesn't let you remove jackpot triggers in your account they just pop back up again. Charged my account several times. I had to use the automated phone service to remove. Very disappointed. Not sure if it's a scam or not or just poor UI

24 May 2026
Unprompted review
Lotto Social logo

Reply from Lotto Social

Hello Niall, thank you for your feedback 😊

We’re really sorry to hear about your experience and understand how frustrating it must have been if the jackpot triggers appeared to reactivate after you tried to remove them.

Features such as jackpot triggers and auto-play options are designed to enhance participation and provide continued chances to win 🎟️🍀, but users should always feel in control of their account settings and subscriptions.

We appreciate your comments regarding the user interface and account management experience, as feedback like this is genuinely valuable and helps us identify areas where improvements are needed 👍

We’re also glad you were eventually able to remove the feature through the phone system, although we understand it should have been much clearer and easier to manage directly.

Please respond to our information request so we can review your account activity and ensure all unwanted features and charges have been fully removed for you.

Alex

Rated 5 out of 5 stars

I don’t have a too much experience

I don’t have a too much experience, but anyway, I try be better

23 March 2026
Unprompted review
Lotto Social logo

Reply from Lotto Social

Hi there, thank you for your feedback 😊

That’s a great mindset 👍 Even with limited experience, just trying and improving as you go is the best way to get comfortable with anything new 🎉🎟️🍀

We’re glad you’re giving it a go, and we hope your experience continues to get better over time.

Thanks again for sharing, and wishing you the best of luck 🤞✨

Best regards,
Alex

Rated 5 out of 5 stars

Good value

Good value. User friendly.

22 May 2026
Unprompted review
Lotto Social logo

Reply from Lotto Social

Hi there, thank you for your feedback 😊

We’re really glad to hear you’re finding it good value and user-friendly 🎉👍

That’s exactly what we aim for — a simple, enjoyable experience that feels worth it 🎟️🍀✨

Thanks again for sharing, and best of luck in your next games and draws 🤞

Best Regards,
Alex

Rated 5 out of 5 stars

Good for the value let u know more when…

Good for the value let u know more when I win it tonight ty

22 May 2026
Unprompted review
Lotto Social logo

Reply from Lotto Social

Hi there, thank you for your feedback 😊

We’re really glad you think it’s good value 🎉🎟️🍀

Fingers crossed for you tonight — we hope you get a win to share soon 🤞✨

Thanks again, and we look forward to hearing how you get on 👍

Best Regards,
Alex

Rated 1 out of 5 stars

I want to cancel any money being taken…

I want to cancel any money being taken from my bank and I'm not sure this has happened,

22 May 2026
Unprompted review
Lotto Social logo

Reply from Lotto Social

Afternoon Margaret, thank you for your feedback 😊

We understand your concern and we’re sorry for any uncertainty around whether the cancellation has been completed.

Subscriptions and syndicates are designed to provide ongoing entries and chances to win 🎟️🍀, but users should always be able to manage or stop them when they choose.

Please respond to our information request so we can check your account directly, confirm whether any active payments remain, and help ensure everything is fully cancelled for you 👍

Best Regards,
Alex

Rated 5 out of 5 stars

Great game kills time u make money what…

Great game kills time u make money what else can I say… Australian player also. 🇦🇺:))

22 May 2026
Unprompted review
Lotto Social logo

Reply from Lotto Social

Hi there, thank you so much for your awesome feedback 😊

We’re really happy to hear you’re enjoying the games, having fun, and finding it a great way to pass the time 🎉🎮🎟️🍀

And a big hello to one of our Australian players too 🇦🇺🙌

Thanks again for your support, and we’re wishing you lots of luck in your next games and draws 🤞✨

Alex

Rated 1 out of 5 stars

Awful company with scam companys…

Awful company with scam companys attached to it!! Between my fake £1 syndicate strip that turned into £6 then was taken over to a scam page to unsubscribe (easy cancellation) charged me £59 to unsubscribe when I could if done it for free! Avoid at all costs!! Over £60 and not even seen a game!!!

3 April 2026
Unprompted review
Lotto Social logo

Reply from Lotto Social

Hello Katie, thank you for your feedback 😊

We’re really sorry to hear about your experience and understand how frustrating this situation must feel.

To clarify, syndicate purchases and subscriptions are shown with full pricing and terms before confirmation 🎟️🍀. Cancellations should always be completed through official account settings or our official help page, and we do not charge users to unsubscribe.

If you were redirected to a different page requesting payment to cancel, that would not be part of the official cancellation process.

For cancelling your account or stopping any further payments, please use the official cancellation page here:
https://lottosocial.com/cancel-lotto-social/

Please respond to our information request so we can review your account and help ensure everything is fully resolved for you 👍

Best regards,
Alex

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