They promised bonus credit when I made a deposit. They never issued the bonus. The customer service is designed to send you around in circles. I deeply regret ever visiting this site as I think it may... See more
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Awful casino! So disappointed I chose this casino as it had 100% deposit match. I went to deposit witn the 100% match bonus activated. Checked the bonus code said my bonus And then after I deposited... See more
They deserve 0 stars .I have never know such an appaling disgusting site .They do not play remotely fair or give anything remotely good neither constantly spin outs and constant poor gameplay the win... See more
Company replied
Made account 27th April. Won a significant amount. Made a withdrawal, went into pending status mode. Like everyone else, you get slightly paranoid when the money does not land after a few hours.... See more
Company replied
Company details
Written by the company
We believe your online gambling experience should be exciting, challenging, and most of all, rewarding. At Lord Ping, the ‘pings’ keep coming, and your bonuses keep building. Lord Ping calls for a cool head, a steady hand, and sense of style – just like our noble penguins. Pull on your black and white and join our web-footed players in one of the top online casinos around. What we Deliver, Lord Ping never lets you down. We offer more than 1,000 games from leading game providers, combining sharp graphics, exciting soundtracks, and cutting edge gameplay to deliver an adrenaline-pumping, heart-racing gambling experience. Our classic table games create an atmosphere of elegance, intrigue, and suspense, all at your fingertips.
Contact info
United Kingdom
- support@lordping.com
- lordping.com
2.2
Poor
535 reviews
Replied to 50% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Lord Ping
Your review means a lot to us! Thank you!
I enjoy playing Knightslots however the…
I enjoy playing Knightslots however the withdrawal time can be slow but they have all of the better slots to enjoy
9 April 2023
Unprompted review
Never had a bad experience with this…
Never had a bad experience with this site. Fast withdrawals, quick and easy.
8 April 2023
Unprompted review
Reply from Lord Ping
Thank you so much for your review Katie! It means so much to us!!
I’ve been trying to withdraw my…
I’ve been trying to withdraw my winnings for 3 days I’ve sent proof in and they said I’d get an email I’ve tried to contact on chat and get told the same thing over and over I’ve tried to email but it’s not in use
4 April 2023
Unprompted review
Reply from Lord Ping
Hi There,
Thank you for your feedback and we're really sorry to hear about your experience.
Our players are very important to us and we try our best to help everyone out as soon as possible and someone will always get back to you once you get in touch.
Our verification procedure is a mandatory requirement as per our terms and conditions which you accepted upon registering with us.
Once your account has been fully verified, you should not encounter any delays or issues.
If you would like to discuss your concerns further or are still experinecing any issues, you can join us on Live chat, Facebook or send an email to support@lordping.com and we will be happy to hear from you.
Best Regards,
The LordPing Team
Pathetic communication!
They so call have a chat service on this site and all of their sister casino sites that is absolutely pathetic! They say on the chat service that they typically reply within minutes, a absolute load of rubbish because the fact is they DON'T, then they say on chat we will reply within 6 hours, 6 ridiculous hours and they still don't reply. 24hrs later and my enquiry on the chat service still hadn't been dealt with.
This site along with their sister sites for dealing with enquiries is absolutely abysmal and pathetic! Quick enough to demand ID yet not quick enough to dealing with account holders enquiries! Pathetic absolutely pathetic!
6 April 2023
Unprompted review
Reply from Lord Ping
Hi Jason,
Thank you for your feedback and we're really sorry to hear about your experience.
Our players are very important to us and we try our best to help everyone out as soon as possible and someone will always get back to you once you get in touch.
Please keep in mind that the chat works like messenger and they are trying their best to help everyone out as soon as possible.
If you would like to discuss your concerns further, you can join us on Live chat, Facebook or send an email to support@lordping.com and we will be happy to hear from you.
Best Regards,
The LordPing Team
Brilliant service
Brilliant service, great response team on the live chat and quick response, easy deposit and quick withdrawal, overall brilliant app
6 April 2023
Unprompted review
Reply from Lord Ping
Thank you for your review! We love hearing from you!
Reply from Lord Ping
Hey Sam!
Thank you so much for your review! We love hearing from you!
Great games great experience
6 April 2023
Unprompted review
Reply from Lord Ping
Thank you for your review! It means a lot to us!
What can we do to make it to 5 Stars? We would love to hear your feedback if you would like to get in touch via Facebook Messenger, We would love to hear from you!
Reply from Lord Ping
Thank you Liam for your review! It means a lot to us!
Really good really friendly
6 April 2023
Unprompted review
Reply from Lord Ping
We love that you are enjoying Lord Ping! Thank you for your review!
Good slots and quick withdrawal process
6 April 2023
Unprompted review
Reply from Lord Ping
Thank you Kay for your review! We really appreciate it!
Excellent spiro888
6 April 2023
Unprompted review
Reply from Lord Ping
Thank you for the lovely review Spyridon!!
Decent plays well little like play ojo
6 April 2023
Unprompted review
Reply from Lord Ping
Thank you for your review Rob! We really appreciate it!
Good it help to
5 April 2023
Unprompted review
Reply from Lord Ping
Hey Meee, Thank you for your review! It means alot to us!
Not bad would use again
6 April 2023
Unprompted review
Reply from Lord Ping
Thank you for your review Declan!
We would love your feedback to see what we can do to make it to 5 Stars! Feel free to let us know via Facebook Messenger :)
Reply from Lord Ping
Thank you Garais for your review! We love hearing from you!
good good good
6 April 2023
Unprompted review
Reply from Lord Ping
Hey Keenan! We really appreciate your review!
Scam welcome offer
Complete scam of a welcome offer. Despite following every step I was advised I wasn’t eligible however I was welcome to use their paid gaming! Dreadful service. Much better sites out there who deliver on their welcome bonuses.
25 March 2023
Unprompted review
Reply from Lord Ping
Hello Simon,
We are sorry to hear that you had a bad experience with us!
Rest assured that as a UK regulated casino, Lord Ping abides by all laws and regulations, ensuring a trusted and fair gaming experience for all
If you would like to get in contact with us via Facebook, Live Chat or E-mail and we will be more than happy to look into this for you!
Hello I was on here making a review on…
Hello I was on here making a review on lord ping few weeks back. In all my years off on line gambling have never seen a casino so poorly manned. I opened an account months ago was given a password to get into site with the instructions to create new passport when logged in. I done it made a deposit lost it and logged out. When trying to log in again it stating wrong details. Some sites treat their customers like fools. I've e mailed them numerous times never a reply. Casinos are full off robots now. Live chat should be on sites 24 hours a day. It's hard communicating with robots. I play on loads off casinos and am fully verified. These sites know about the applicants who are registering as they check with other platforms for info. Lord ping and it's sister sites are a joke. Not a very helpful platform.
23 March 2023
Unprompted review
Reply from Lord Ping
Hello Edward,
We are sorry to hear that you are having issues logging into your account!
Please keep in mind that the chat works like messenger and they are trying their best to help everyone out as soon as possible.
Please message us on Facebook Messenger and we will be happy to assist you with gaining access to your account again!
You can also E-mail us at support@lordping.com
Never ever have I used a more useless…
Never ever have I used a more useless site.
So fast at taking your money ( without asking for ID )
As soon as you want to withdraw you have to upload your life story, first it was photo ID then that isn’t good enough so they want your bank card for what reason I don’t know!
Sent that in then I’ve heard absolutely nothing from them.
When they can be bothered to look at my documents and allow me to withdraw I’ll be taking my funds back out and closing my account.
Avoid this place at all costs.
23 March 2023
Unprompted review
Reply from Lord Ping
Hello Ryan,
We are sorry to hear you struggled getting your account verified
As a licensed casino we have the obligation to comply with this standard practice in the era of regulation.
Rest assured that as a UK regulated casino, Lord Ping abides by all laws and regulations, ensuring a trusted and fair gaming experience for all
We aim to have all documents processed within 12 hours. Once this is complete you will receive an e-mail for each document uploaded to advise you on the outcome. Some times these e-mail can get put in your 'spam' folder by mistake.
If you would like to get in touch with us via Facebook Messenger, Live chat or e-mail (support@lordping.com) we will be happy to assist you further.
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