They promised bonus credit when I made a deposit. They never issued the bonus. The customer service is designed to send you around in circles. I deeply regret ever visiting this site as I think it may... See more
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Awful casino! So disappointed I chose this casino as it had 100% deposit match. I went to deposit witn the 100% match bonus activated. Checked the bonus code said my bonus And then after I deposited... See more
They deserve 0 stars .I have never know such an appaling disgusting site .They do not play remotely fair or give anything remotely good neither constantly spin outs and constant poor gameplay the win... See more
Company replied
Made account 27th April. Won a significant amount. Made a withdrawal, went into pending status mode. Like everyone else, you get slightly paranoid when the money does not land after a few hours.... See more
Company replied
Company details
Written by the company
We believe your online gambling experience should be exciting, challenging, and most of all, rewarding. At Lord Ping, the ‘pings’ keep coming, and your bonuses keep building. Lord Ping calls for a cool head, a steady hand, and sense of style – just like our noble penguins. Pull on your black and white and join our web-footed players in one of the top online casinos around. What we Deliver, Lord Ping never lets you down. We offer more than 1,000 games from leading game providers, combining sharp graphics, exciting soundtracks, and cutting edge gameplay to deliver an adrenaline-pumping, heart-racing gambling experience. Our classic table games create an atmosphere of elegance, intrigue, and suspense, all at your fingertips.
Contact info
United Kingdom
- support@lordping.com
- lordping.com
2.2
Poor
535 reviews
Replied to 50% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good games but high wagering amounts…
Good games but high wagering amounts never really won anything big if I’m honest
28 February 2023
Unprompted review
Reply from Lord Ping
Hey Kirsty,
We are sorry to hear that you haven't had much luck with us! We hope that your luck with us improves.
We would be grateful if you could let us know your username.
Love it
Hansharriso9
Brilliant little bookies. I’ve received lots of free spins and been lucky enough to get money back. Loads of games to play, the options are endless. Also customer service is brilliant
Hansharriso9
1 May 2023
Unprompted review
Reply from Lord Ping
Thank you for your review Nathanial! Your words mean so much to us! Good luck with the rest of your games!
Lirdping is great love yhe promotions…
Lirdping is great love yhe promotions and they alot of slot games to enjoy keran1988
4 May 2023
Unprompted review
Reply from Lord Ping
Thank you so much Keran! Your review means a lot to us.
Reply from Lord Ping
Lauren thank you so much for your review!
Great experience with lorgping always…
Great experience with lorgping always giving me free spins
1 May 2023
Unprompted review
Reply from Lord Ping
Hey Diana,
Thank you so much for your review! It means a lot to us!
Please let us know your username :)
Great range of games and fast payouts
Great range of games and fast payouts
jaylou29072
4 May 2023
Unprompted review
Reply from Lord Ping
We really appreciate your review Jay, thank you!
Excellent site
4 May 2023
Unprompted review
Reply from Lord Ping
Thank you for your review Joesph, Please let us know your username :)
Dont really like this site never get…
Dont really like this site never get free spins
26 November 2022
Unprompted review
Reply from Lord Ping
Hey Sarah,
Check out your Daily Picks section where you will find all the great Offers and Bonuses available to you.
Your Daily Picks section is updated daily so there is always something new for you to try.
Not impressed
Not impressed, Been waiting for a pending withdrawal for nearly 3 days. It usually only takes 4 hours! Impossible to get through on live chat to discuss this. I am fully verified and I know by law they cannot withhold withdrawals if you are fully verified and cannot keep asking for more information off you in order to let you withdraw. I want my money or I will be contacting GCUK
4 May 2023
Unprompted review
Reply from Lord Ping
Hello Carole,
We are really sorry to hear that your withdrawal has taken longer than usual to processes.
Our Social Media Team will be more than happy to look into this for you if you would like to get in touch via Facebook messenger.
Looking forward to hearing from you.
SCAM AVOID THIS CASINO AT ALL COSTS!!!
Can you please speed up the verification process? I have been waiting to withdraw my funds but can’t as still waiting to be verified. It has been 4 days!
Update!
Its a scam!! Avoid at all costs! You can not withdraw winnings even when verified!
28 April 2023
Unprompted review
Reply from Lord Ping
Hey Seb,
We are very sorry to hear that you have had a bad experience verifying your account.
As an officially licensed casino, Lord Ping needs to verify your details to give you a safe environment to play in as we have the obligation to comply with this standard practice in the era of regulation.
This process has the advantage of creating a secure and trustworthy environment to play with our casino
Please get in touch with us via Facebook Messenger and we will be more than happy to assist you in the process.
Looking forward to hearing from you!
THIS SITE IS A DISGRACE.
THIS SITE IS A DISGRACE.
I HAVE UPLOADED AND SENT VERY CLEAR DOCUMENTS AS PER INSTRUCTED.
THIS INCLUDED MY NAME ON MY BANK CARD AND MY COUNCIL TAX BILL.
I HAD A REPLY SAYING THEY WERE NOT ACCEPTABLE.
THIS SITE WILL USE ANY EXCUSE NOT TO PAY WHAT YOU WIN.
I AM URGING ANYONE NOT TO DEPOSIT A PENNY.
THEY DO NOT PAY ANY WINNINGS.
I AM IN THE PROCESS OF HANDING MY EXPERIENCE WITH THIS SHOCKING SITE TO MY LEGAL TEAM.
THE SITE NEEDS DESTROYING
30 April 2023
Unprompted review
Reply from Lord Ping
Hello Dan,
We are very sorry to hear that you have had trouble verifying your account with us.
As a licensed casino we have the obligation to comply with this standard practice in the era of regulation.
Rest assured that as a UK regulated casino, Lord Ping abides by all laws and regulations, ensuring a trusted and fair gaming experience for all.
I have placed a link below to our documents page so that you can see the requirements for each document.
https://www.lordping.com/uploading-documents/
If you would like to contact us via Facebook Messenger we would be happy to assist you further with your verification process.
Im not recomended this casino,want to…
Im not recomended this casino,want to cash out 50 pounds they asking for documents i did that,get my money to bank account,then i win 400 pounds and cant cash out my funds,they ask again for the documents,i did that again,but few days nobady get in touth ,chats not answearing ,emails as well, that casino...
29 April 2023
Unprompted review
Reply from Lord Ping
Hey Igra,
We are sorry to hear you have had issues verifying your account fully.
As a licensed casino we have the obligation to comply with this standard practice in the era of regulation.
Rest assured that as a UK regulated casino, Lord Ping abides by all laws and regulations, ensuring a trusted and fair gaming experience for all
If you would like to get in touch with us via Facebook messenger we would be more than happy to have a look at your account and assist you in getting your verification complete.
Don't get me wrong the customer service…
Don't get me wrong the customer service is non existent and they can be a nightmare with continuous need for ID checks despite already being verified. But their pay out times are very good and the range of games and bonuses can't be complained about.
23 April 2023
Unprompted review
Reply from Lord Ping
Hey Scott,
Thank you for your review and your feedback!
We will definitely work on our Customer Support so that we can get them stars higher!
You can also contact us via Facebook Messenger where we are more than happy to assist you in future!
Shocking!!!!
So …. I’ve got a “ pending withdrawal “ since yesterday…. £300 in my bonus balance…. No means whatsoever of how to get the bonus balance out … no communication from there end whatsoever “ they’ve probably all got there head’s stuck in the sand “ worst site going ever , avoid it like the plague!!! Ps … had to do at least 1 star just to write this , but trust me I wouldn’t even give the 1star !!!
22 April 2023
Unprompted review
Reply from Lord Ping
Hello Francis,
We are sorry to hear that you have a bonus that is blocking your withdrawal.
You can remove an active bonus from your account, by heading to your 'Cashier's' Section, then selecting 'Active Bonus' and then removing this.
If you would like any further assistance please get in touch via Facebook Messenger where we would be more than happy to assist you further with your withdrawal
An absolute disgrace.
An absolute disgrace.
I AM IN THE PROCESS OF TAKING LEGAL ACTION
THIS SITE NEEDS A BOMB
20 April 2023
Unprompted review
Reply from Lord Ping
Hello Daniel,
We are very sorry to hear that you have had a bad experience with us.
Please get in touch with us via Facebook Messenger so that we can assist you with any issues that you may be having.
Well sadly I'm also a winner that can't…
Well sadly I'm also a winner that can't get a withdrawal. Got hassled over Id. I've been trying to withdraw for about 5 days however I can't seem to get any response via chat or email. I've sent all documents at least 10 times but still nothing. It's a lot of money I'm owed. Terrible service
14 April 2023
Unprompted review
Reply from Lord Ping
Hi James,
Thank you for your feedback and we're sorry to hear about your experience.
Our players are very important to us and we try our best to help everyone out as soon as possible and someone will always get back to you once you get in touch.
Our verification procedure is a mandatory requirement as per our terms and conditions which you accepted upon registering with us, we state that prior to withdrawals you need to provide us with the necessary documents in order to verify the account.
We can assure you that everything that we do is in line with our regulatory bodies but if you would like to discuss your concerns further, you can join us on facebook for a speedy response.
Thnks again,
The Lord Ping Team
I withdraw already uploaded my documents…
I have already uploaded my documents which were accepted and ive made a few withdrawals ,but I won 1200 pounds on Friday and can't withdraw ive resent my documents and emailed over and over with out any response
14 April 2023
Unprompted review
Reply from Lord Ping
Hi Matthew,
Thank you for your feedback and we're really sorry to hear about your experience.
Our players are very important to us and we try our best to help everyone out as soon as possible and someone will always get back to you once you get in touch.
Our verification procedure is a mandatory requirement as per our terms and conditions which you accepted upon registering with us, we state that prior to withdrawals you need to provide us with the necessary documents in order to verify the account.
We can assure you that everything that we do is in line with our regulatory bodies but if you would like to discuss your concerns further, you can join us on Live chat or facebook and we will be happy to look into this matter.
Thnks again,
The Lord Ping Team
They don't payout
They don't payout. AVOID at all costs. Despite asking not to have a welcome bonus they still gave me one. When I won money with it, despite fulfilling the wagering requirements, they didn't pay out as I made bets bigger than 10% of the £50 bonus. In short, if you deposit 50 and then make any bets bigger than 5 dollars, they just keep all your winnings...I won £5000, had an email to say that my withdrawal was successful, celebrated that evening, only to find that they had reversed Thier decision the next day! Not only that, they have now blocked my account for saying this has caused me emotional distress. Joke.
12 April 2023
Unprompted review
Reply from Lord Ping
Hi Rob,
Thank you for your feedback and we're really sorry to hear about your experience and that you have this impression of out site.
Please note that when playing with a bonus, you need to adhere to the bonus terms and these state:
While making bets to wager any deposit bonus/offer (free or deposit) or bonus credited for free spin winnings, the maximum bet permitted is 10% (min 0.10) of the original/credited bonus amount or 5 (e.g. 5 EUR, 5 GBP, 500 INR (the lower amount applies). Failure to comply with this rule means you are in breach of the deposit bonus/offer terms and We reserve the right to void and remove any winnings.
When you place a withdrawal, you will get a confirmation email to let you know the withdrawal has been placed, however, please also note that if there is a large win, or jackpot win it may take longer to process the request in order to verify the win (with a third party where relevant) and to complete all required checks before the withdrawal is processed and it is only successful once it is fully processed.
We take responsible gaming very seriously here and as you mentioned it caused you emotional distress, restrictions will be placed on your account. This is part of our responsible gaming measures as care about our players well being.
We can assure you that everything that we do is in line with our regulatory bodies but if you would like to discuss your concerns further, you are welcome to join us on Facebook, Live Chat or send an email to support@lordping.com
Best Regards,
The LordPing Team
Joined this site a while ago and used…
Joined this site a while ago and used it the other day. Won some money and was asked to provide my ID to proceed, which I did straight away. Told it would be verified within 12-48 hours. Still nothing, no replies on email or via the online chat. I have accounts with the sister sites and never had this issue but this site just don't reply or respond. All I want is my winnings, it isn't even that much. If LordPing are willing to resolve this issue asap I will change my review but until then I will be contacting them daily until I'm dealt with. I can't understand what kind of casino they are the way they deal with people.
10 April 2023
Unprompted review
Reply from Lord Ping
Hi Elizabeth,
Thank you for your feedback and we're really sorry to hear about your experience.
Our players are very important to us and we try our best to help everyone out as soon as possible and someone will always get back to you once you get in touch.
Please keep in mind that the chat works like messenger and they are trying their best to help everyone out as soon as possible.
Our verification procedure is a mandatory requirement as per our terms and conditions which you accepted upon registering with us, we state that prior to withdrawals you need to provide us with the necessary documents in order to verify the account.
Also, once the account is verified and you place a withdrawal, it may take longer to process the request in order to verify the win (with a third party where relevant) and to complete all required checks.
We can assure you that everything that we do is in line with our regulatory bodies but if you would like to discuss your concerns further, you are welcome to join us on Facebook for a speedy response.
Best Regards,
The LordPing Team
Wouldn’t really give a one star
Wouldn’t really give a one star.
Joined up got verified very quickly.
I wouldn’t waste your your money . My withdrawal has been pending for over two weeks now .
Live chat is non existent, always saying will reply within a few minutes but never get nothing back. Have also emailed but again no response .
Avoid
27 March 2023
Unprompted review
Reply from Lord Ping
Hi Simone,
Thank you for your feedback and we're really sorry to hear about your experience.
Our players are very important to us and we try our best to help everyone out as soon as possible and someone will always get back to you once you get in touch.
Please keep in mind that the chat works like messenger and they are trying their best to help everyone out as soon as possible.
Also, once the account is verified and you place a withdrawal, it may take longer to process the request in order to verify the win (with a third party where relevant) and to complete all required checks.
We can assure you that everything that we do is in line with our regulatory bodies but if you would like to discuss your concerns further, you are welcome to join us on Facebook for a speedy response.
Best Regards,
The LordPing Team
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