I signed up for Look After My Bills after seeing them on TV and initially saved over £300 annually, which was great. However, due to the current energy crisis, my supplier went bust, making the experi... See more
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See what reviewers are saying
I registered for the service after my husband saw it featured on tv (Dragons Den). I was initially delighted with the annual saving of more than £300. However this soon turned to despair when the ene... See more
I have given 4 stars because I'm waiting to see how things pan out now that Moneyplus Energy has gone bust and I have been allocated an account with British Gas. LAMB have been in contact all the way... See more
Look after my bills has been taking care of me for over a year now and it's been excellent. I rest easy knowing that I'm paying the lowest tariff possible on my gas and electric because they check pri... See more
Company details
Written by the company
Sign up once, get great energy deals forever. We’ll get you a great deal taking care of everything. When that deal ends, we’ll switch you again. You don’t need to do anything. Join over 300,000+ Look After My Bills members saving the smart way!
Contact info
Medius House, 2 Sheraton St, Medius House, London W1F 8BH, London, United Kingdom
- 0333 000 8000
- support@lookaftermybills.com
- lookaftermybills.com
4.4
Excellent
29K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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This company has cost me a lot money
This company has cost me a lot of money, I tried to switch to octopus energy they blocked the deal from going through, I could of locked into a fixed rate saving me hundreds if not may be now thousands of pounds. What an incredible massive mistake it’s been getting involved with them.
10 February 2022
Unprompted review
Reply from Look After My Bills
Hi Kevin,
Thank you for your feedback and we sincerely apologise for any inconvenience this had caused.
We have requested for more information so we can get in touch with you as we would love to discuss this further and resolve any issues that have arisen. Once we have this information a member of our team will be in touch with you.
Many Thanks,
Charli.
Really unhappy
Really unhappy. I wish I had never signed up. Even before the energy crisis we had problems where our information had been in a privacy leak which they insincerely told us.
Switching hasn’t been easy like they said it would and I’ve found the whole thing to be quite stressful. I couldn’t even figure out how to leave their service.
Our energy company they put us with went into liquidation so we are still in the process of getting switched. They told us to sit tight and trust them, it would all be ok. Heard nothing so googled them and they have stopped without even informing us, leaving us high and dry as prices are about to sky rocket.
So much for looking after us and getting us the best deal, you’ve just caused us more problems!
8 February 2022
Unprompted review
Reply from Look After My Bills
Hi Jessica,
Thank you for your feedback and we sincerely apologise for any inconvenience this had caused.
We have requested for more information so we can get in touch with you as we would love to discuss this further and resolve any issues that have arisen. Once we have this information a member of our team will be in touch with you.
Many Thanks,
Charli.
Are they still trading?
Look After My Bills company registration number 10888203 was dissolved on 4 January 2022. Why are they still sending emails or responding to these reviews? How can anyone leave a positive review? It appears they only worked with companies that gave a commision. Most have gone bust too. Where was their due diligence?
7 February 2022
Unprompted review
Reply from Look After My Bills
Hi Richard,
Thank you for your feedback and we sincerely apologise for any inconvenience this had caused.
At this moment, due to the rising cost of energy, many energy suppliers have been forced to remove their tariffs causing some suppliers to cease trading. This means we have been unable to save customers any money by switching so unfortunately, we have had to temporarily pause our energy switching service, but we'll be back as soon as we can access energy deals that are right for you and give you the great service you deserve.
Many Thanks,
Charli.
If you want a hassle free way to find…
If you want a hassle free way to find the best energy deal, I've found look after my Bill's really useful and easy. It saves me time, and, in a world that doesnt value loyalty anymore to the customer, is the best way to go forward.
7 February 2022
Unprompted review
Spammers
Suddenly started spamming me out of the blue. Never heard of them & thankfully, after looking at some of their reviews, never used them. Never will. How did I get on their spam list? I have no idea.
Now lets see what their response it. "you can unsubscribe from our list at any time" ? well you need to have subecribed to be able to unsubscribe.
5 February 2022
Unprompted review
Reply from Look After My Bills
Hi Alan,
Thank you so much for taking the time to leave a review, please accept our sincere apologies for the inconvenience this has caused you.
Unfortunately, as we have paused our services, due to the rising cost of energy, we are unable to locate or action any emails, due to the nature of your request, we invite you to send an email to dpo@gocompare.com in order for us to action the request.
Many Thanks,
Charli.
Do not use Look After My Bills
Do not use Look After My Bills - they bowed out during this energy crisis as they can't cope. I have now had to do all the leg work myself to secure I won't go bankrupt during this situation on energy after People's Energy went bust and LAMB backed off all communication. I think they are disgusting bailing on people in their hour of need. It's not on and I for one will not use them again.
4 February 2022
Unprompted review
Reply from Look After My Bills
Hi Diane,
Thank you for your feedback and we sincerely apologise for any inconvenience this has caused.
At this moment, due to the rising cost of energy, many energy suppliers have been forced to remove their tariffs causing some suppliers to cease trading, Peoples Energy were one of these suppliers. This however was not expected and out of our control.
We're sorry we have been unable to support you during this time period. Unfortunately, we have had to temporarily pause our energy switching service, but we'll be back as soon as we can access energy deals that are right for you and give you the great service you deserve.
Many Thanks,
Charli.
Excellent money saving tips
I'm finding the money saving tips very useful at the moment, thank you Look After My Bills.
4 February 2022
Unprompted review
When I joined LAMB the monthly charge…
When I joined LAMB the monthly charge was about £70 within a few months it jumped to £280. When my company went bust I was in credit of about £700. I’ve now been transferred and my charge is now £360.
Look after my bills! Don’t make me laugh!
4 February 2022
Unprompted review
Reply from Look After My Bills
Hi Kenneth,
Thank you for your feedback and we sincerely apologise for any inconvenience this has caused.
At this moment, due to the rising cost of energy, many energy suppliers have been forced to remove their tariffs causing some suppliers to cease trading. This however was not expected and out of our control.
As Look After My Bills are an automatic switching service this means we deal purely with the switch and cannot act as an agent on your behalf regarding any billing, faults or complaints. We do not have permission to speak on your behalf so this does need to be dealt with directly by your new supplier. We're really sorry we can't be more helpful with this situation.
Unfortunately, we have had to temporarily pause our energy switching service, but we'll be back as soon as we can access energy deals that are right for you and give you the great service you deserve.
Many Thanks,
False information provided
Moved last September, had an email saying I was on a fixed tariff with a direct debit. Had confirmation of this from LAMB. Contacted energy company when I moved in, had no fixed contract and no direct debit set up. How wrong was I to trust them. So unable to set up direct debit with new company as they want to take over £250 per month, so struggling on with variable rate and paying what I can when I can.
4 February 2022
Unprompted review
Reply from Look After My Bills
Hi Emma,
Thanks for leaving a review and we're sorry for any inconvenience caused.
When making amendments such as moving homes we do put switches on hold. We do advise to set up an account with the existing supplier in the property so you can be billed for the energy they used before we switch you. We do not make a decision in regards to whether you go on a fixed or variable tariff with this supplier.
As Look After My Bills are an automatic switching service this means we deal purely with the switch and cannot act as an agent on your behalf regarding any billing, faults or complaints. As we do not have permission to speak on your behalf this does need to be dealt with directly by your supplier. We're really sorry we can't be more helpful with this situation. The best way to get the bills sorted would be to contact your new supplier directly.
Unfortunately, we have had to temporarily pause our energy switching service, but we'll be back as soon as we can access energy deals that are right for you and give you the great service you deserve.
Many Thanks,
Charli.
No response following email after email!!
I moved away from Together Energy in July 2021 (thank god I did!) on my own accord as they were horrific and notified LAMB that I wanted to cancel my account with them as a switch provider on the 2nd July however this was ignored, following more emails from LAMB I emailed again 8th October and just got an automated email, emailed LAMB again on 20th January 22 and yet another automated email and no action! Yesterday I got an email from LAMB saying that British Gas will be taking over as my supplier from Together Energy so I have sent yet another email as their phone lines have been switched off....LAMB, please answer my emails so I can get this sorted!!!!
Reading your feedback, it looks like you have completely closed your customer services department as well as shutting your phone lines down as this is clearly an automated response and it has no relevance to my comments, you have not read it clearly!!
28 January 2022
Unprompted review
Reply from Look After My Bills
Hi Dave,
Thank you for your feedback and we sincerely apologise for any inconvenience this had caused.
Due to the rise in energy costs, Together Energy ceased training. Unfortunately this was out of our control.
Moving forward, OFGEM who are the energy regulators would have appointed a new energy supplier for you to ensure that you continue receiving a supply of energy to your home. However, once this switch has completed, you are able to switch away if you wish.
For any queries regarding your supply you will need to contact British Gas directly.
Unfortunately, we have had to temporarily pause our energy switching service, but we'll be back as soon as we can access energy deals that are right for you and give you the great service you deserve.
Many Thanks,
Charli.
They cost me a fortune
I signed up for Look After my bills for energy companies after reading about them in The Times. And for the 1st time ever I signed up for a non-Big 6 energy company as they suggested. That decision has cost me £1,000.
What I hadn’t realised was the Look after my Bills only looks at the spot price of different contracts. They don’t look at Resilience or ability to withstand different events. As a consequence of their flawed recommendation I am now on a punitive tariff with one of the Big 6 as the company they recommended ceased trading as energy prices have increased dramatically in recent years. At EXACTLY the point in time when I needed price protection - when prices are increasing exponentially- they have left me severely financially exposed.
I can work out if one price is higher than another. That’s not difficult. And that seems to be all they did. They were seeking to save me £’s but left me exposed to a £1,000 loss.
26 January 2022
Unprompted review
Reply from Look After My Bills
Hello Adrian,
Thank you for your feedback. We and sincerely apologise for any inconvenience this may have caused.
Our service works on the basis that we will not switch you unless you are making a saving, so when we switched you to you new supplier, this would have been the best option based on the information we had for you at that time.
Due to the rise in energy costs many supplier have ceased training. Unfortunately this was out of our control.
Moving forward, OFGEM who are the energy regulators would have appointed a new energy supplier for you to ensure that you continue receiving a supply of energy to your home. However, once this switch has completed, you are able to switch away if you wish. We're really sorry we are unable to assist with finding you a cheaper supplier.
Unfortunately, we have had to temporarily pause our energy switching service, but we'll be back as soon as we can access energy deals that are right for you and give you the great service you deserve.
Many Thanks,
Charli.
Changing to peoples energy , will COST YOU money!
Changing to peoples energy, do they they have an interest in this company ? Has cost me over £400.!
Email after email asking where my money is have never been answered, just the now boring repeating pre set
Emails are all I have received , if you value you money
DO NOT even entertain letting this much published anywhere near your interest .WHO ? Has got my money !
25 January 2022
Unprompted review
Reply from Look After My Bills
Hi Anthony,
Thank you for your feedback and we sincerely apologise for any inconvenience this had caused.
Due to the recent energy crisis, some suppliers have unfortunately ceased trading, People's Energy were one of these suppliers.
As a result of this, OFGEM who are the energy regulators would have assigned you to a new supplier. In this case it was British Gas. This is to ensure that you continue to have a supply of energy to your home.
As Look After My Bills are an automatic switching service this means we deal purely with the switch and cannot act as an agent on your behalf regarding any billing, faults or complaints. As we do not have permission to speak on your behalf this does need to be dealt with directly by your supplier. We're really sorry we can't be more helpful with this situation. The best way to get the bills sorted would be to contact your new supplier directly.
Unfortunately, we have had to temporarily pause our energy switching service, but we'll be back as soon as we can access energy deals that are right for you and give you the great service you deserve.
Many Thanks,
Charli.
Ignoring customers
I'm emailing them via their support address and get an automated FAQ reply that doesn't cover my question. No contact number, no help or assistance in any way. MORE than useless.
25 January 2022
Unprompted review
Reply from Look After My Bills
Hi Jamie,
Thank you for your feedback and we sincerely apologise for any inconvenience this had caused.
We're really sorry we are unable to be more helpful at this moment. Unfortunately, we have had to temporarily pause our energy switching service, but we'll be back as soon as we can access energy deals that are right for you and give you the great service you deserve.
Many Thanks,
Charli.
Sounded good on Dragon's Den…ended up in the fire
Sounded good on Dragon's Den so I signed-up. The first switch generated a small saving. Then, they automatically switched me to People's Energy and British Gas Evolve at the same time. I had two suppliers as was in limbo. I assumed my account would eventually settle with the much cheaper British Gas, but it went to People's Energy despite my efforts to prevent this. I was glad when People's Energy folded, meaning I went to BG after all. I cancelled my account with Look After My Bills and in the end spent more money and more time using their 'service' than I would browsing suppliers in the 'old fashioned way'. The algorithm should have a quick and easy cancel and reversal feature.
25 January 2022
Unprompted review
Reply from Look After My Bills
Hi Dale,
Thank you for your feedback and we sincerely apologise for any inconvenience this had caused.
Due to the recent energy crisis, some suppliers have unfortunately ceased trading, your first supplier Simplicity Energy were one of these suppliers.
As a result of this, OFGEM who are the energy regulators would have assigned you to a new supplier. In this case it was British Gas Evolve. This is to ensure that you continue to have a supply of energy to your home.
Our service works on the basis that we will not switch you unless you are making a saving, we will always choose to move you to the cheapest available rate at the time based on the information we hold on the system for you. When we switched you to People's Energy this was the best we had to offer. We are very sorry for any inconvenience this has caused you.
Unfortunately, we have had to temporarily pause our energy switching service, but we'll be back as soon as we can access energy deals that are right for you and give you the great service you deserve.
Many Thanks,
Charli.
Complete cock up
Complete cock up. No idea which tariff or company for that I’m with.
25 January 2022
Unprompted review
Reply from Look After My Bills
Hi Claire,
Thank you for your feedback and we sincerely apologise for any inconvenience this had caused.
At this moment, due to the rising cost of energy, many energy suppliers have been forced to remove their tariffs causing some suppliers to cease trading. This however was not expected and out of our control.
Following on from this, OFGEM would have placed you with an alternative energy provider to prevent you from losing your supply. You can visit the Ofgem website which will tell you who has taken over your energy supply.
Unfortunately, we have had to temporarily pause our energy switching service, but we'll be back as soon as we can access energy deals that are right for you and give you the great service you deserve.
Many Thanks,
Charli.
Marketing beef dirt!
Had a credit with Bulb before agreeing to the LAMB contract. They switched me to Spark Energy, who are parent companies with OVO, who I've had issues with before and guess what, My DD doubled within 3 months to over £200 for electric and £130 for gas...
tried contacting LAMB several times to complain and was also advised them I no longer wisedh to be with Spark Energy, as OVO's service was shambolic back in 2018 and as their parent company, I wanted NOTHING to do with OVO or Spark Energy alike. They were advised of this before I agreed to their contract.
Now told by spark I have to stay with them for one year before I can switch!! or be fined!!
Ridiculous, I shouldn't have listed to the marketing beef dirt!
24 January 2022
Unprompted review
Reply from Look After My Bills
Hi Tony,
Thank you for your feedback and we sincerely apologise for any inconvenience this had caused.
As Look After My Bills are an automatic switching service this means we deal purely with the switch and cannot act as an agent on your behalf regarding any billing, faults or complaints. As we do not have permission to speak on your behalf this does need to be dealt with directly by your supplier. We're really sorry we can't be more helpful with this situation. The best way to get the bills sorted would be to contact your new supplier directly.
Unfortunately, we have had to temporarily pause our energy switching service, but we'll be back as soon as we can access energy deals that are right for you and give you the great service you deserve.
Many Thanks,
Charli.
DO NOT USE THESE PEOPLE
The worst company I have ever come across it’s cost me money 100% not saved, trying to get hold of them has just been an absolute nightmare. DO NOT USE THEM
22 January 2022
Unprompted review
Reply from Look After My Bills
Hello,
Thank you for your feedback and we sincerely apologise for any inconvenience this had caused.
Our service works on the basis that we will not switch you unless you are making a saving, so when we switched you to you new supplier, this would have been the best option based on the information we had at that time. At this moment, due to the rising cost of energy, many energy suppliers have been forced to remove their tariffs causing some suppliers to cease trading. This however was not expected and out of our control.
As Look After My Bills are an automatic switching service this means we deal purely with the switch and cannot act as an agent on your behalf regarding any billing, faults or complaints. We're sorry we couldn't offer more help with this situation. We would suggest getting in touch with your new supplier.
Unfortunately, we have had to temporarily pause our energy switching service, but we'll be back as soon as we can access energy deals that are right for you and give you the great service you deserve.
Many Thanks,
Charli.
Reply from Look After My Bills
Hi Andy,
Thank you for your feedback and we sincerely apologise for any inconvenience this had caused.
As Look After My Bills are an automatic switching service this means we deal purely with the switch and cannot act as an agent on your behalf regarding any billing, faults or complaints. As we do not have permission to speak on your behalf this does need to be dealt with directly by your supplier. We're really sorry we can't be more helpful with this situation. The best way to get the bills sorted would be to contact your new supplier directly.
Unfortunately, we have had to temporarily pause our energy switching service, but we'll be back as soon as we can access energy deals that are right for you and give you the great service you deserve.
Many Thanks,
Charli.
If I could give negative stars I would
If I could give negative stars I would. This 'company' are the worst imaginable. Not only did they set us up with a tiny provider who went under almost straight away, but they incorrectly assessed our usage which was passed onto the new provider and since then we've been paying for electricity and gas we didn't use and no-one wants to do anything about it, especially those timewasters at Look after My Bills who are happy to sign you up with people who cock up your finances and then don't want to know when the company is no longer around. DO NOT USE THESE FOOLS
21 January 2022
Unprompted review
Reply from Look After My Bills
Hi,
Thank you for your feedback and we sincerely apologise for any inconvenience this had caused.
We have reached out to you via email for more information so we can get in touch with you but have not had a response. If you would like us to get in touch please respond to the email with your contact details.
Many Thanks,
Charli.
Utterly useless
Utterly useless. Left me completely high and dry by claiming they couldn't help me switch again due to no information on my metering just before the company they had previously transferred me to went under. and then no communication since. You are not a customer of this outfit you are a meal ticket. Stay away...
And the response below does not address any of my dissatisfactions... The cock-ups preceded the current crisis but the delay caused by LAMB did enable the provider whom I had previously been transferred to to double my direct debit, take the additional money and immediately go into administration....
20 January 2022
Unprompted review
Reply from Look After My Bills
Hi,
Our service works on the basis that we will not switch you unless you are making a saving, we will always choose to move you to the cheapest available rate at the time based on the information we hold on the system for you.
Due to the rise in energy costs, Peoples Energy ceased training. Unfortunately this was out of our control.
Moving forward, OFGEM who are the energy regulators would have appointed a new energy supplier for you to ensure that you continue receiving a supply of energy to your home. However, once this switch has completed, you are able to switch away if you wish.
Due to the rise in energy costs we have unfortunately had to temporarily pause our energy switching service. When this decision was made we tried our best to contact our customers to make them aware of this.
We hope to be back as soon as we can access energy deals that are right for you and give you the great service you deserve.
Many thanks,
Monika.
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