I signed up for Look After My Bills after seeing them on TV and initially saved over £300 annually, which was great. However, due to the current energy crisis, my supplier went bust, making the experi... See more
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See what reviewers are saying
I registered for the service after my husband saw it featured on tv (Dragons Den). I was initially delighted with the annual saving of more than £300. However this soon turned to despair when the ene... See more
I have given 4 stars because I'm waiting to see how things pan out now that Moneyplus Energy has gone bust and I have been allocated an account with British Gas. LAMB have been in contact all the way... See more
Look after my bills has been taking care of me for over a year now and it's been excellent. I rest easy knowing that I'm paying the lowest tariff possible on my gas and electric because they check pri... See more
Company details
Written by the company
Sign up once, get great energy deals forever. We’ll get you a great deal taking care of everything. When that deal ends, we’ll switch you again. You don’t need to do anything. Join over 300,000+ Look After My Bills members saving the smart way!
Contact info
Medius House, 2 Sheraton St, Medius House, London W1F 8BH, London, United Kingdom
- 0333 000 8000
- support@lookaftermybills.com
- lookaftermybills.com
4.4
Excellent
29K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Signed up in August
Signed up in August, In 5 months I have been switched, from Eon, ToTo Energy, EDF and now iSupply energy. In the latest mess of a switch, I've ended up with my gas and electric on separate suppliers and in excess credit with one supplier.
I've had to spend an hour on the phone to one supplier to ascertain what is going on. Logged a support ticket with Lookaftermybills, 6 days have passed with no response.
I CANNOT recommend this service. I though it would allow me to take a hands off approach to saving money on my bills, its been quite the opposite. Look for a good deal yourself, signup and forget about it until the promotional period is up and then repeat the process, this will be FAR less hassle.
Also appear to value spending time removing negative reviews rather than helping their customers, lets see how long this stays live before they contest it as "not a genuine customer".
15 May 2022
Unprompted review
Reply from Look After My Bills
Hi Jonathan,
Thank you for your feedback and we sincerely apologise for any inconvenience this has caused.
At this moment, due to the rising cost of energy, many energy suppliers have been forced to remove their tariffs causing some suppliers to cease trading. This however was not expected and out of our control.
As Look After My Bills are an automatic switching service this means we deal purely with the switch and cannot act as an agent on your behalf regarding any billing, faults or complaints. We do not have permission to speak on your behalf so this does need to be dealt with directly by your new supplier. We're really sorry we can't be more helpful with this situation.
Unfortunately, we have had to temporarily pause our energy switching service, but we'll be back as soon as we can access energy deals that are right for you and give you the great service you deserve.
Thanks,
Charli.
I FOR ONE WILL WELCOME BACK LOOK AFTER MY BILLS.
I am a customer of Look After My Bills, and I look forward to their return when the energy market settles down. This is a great company and prevents me from searching the market every year because they do it for me. I look forward to their return, and I do not understand these poor reviews from other people.
14 May 2022
Unprompted review
Not worth it
Set this up years ago and referred a number of people to this service. Never have received any of the agreed referral fee and they have fails to switch my service. Try elsewhere
29 April 2022
Unprompted review
Reply from Look After My Bills
Hi,
Thank you for your feedback and we sincerely apologise for any inconvenience this has caused.
At this moment, due to the rising cost of energy, many energy suppliers have been forced to remove their tariffs causing some suppliers to cease trading. This however was not expected and out of our control.
We're sorry we have been unable to support you during this time period. We would suggest getting in touch with your supplier for any queries you have.
Unfortunately, we have had to temporarily pause our energy switching service, but we'll be back as soon as we can access energy deals that are right for you and give you the great service you deserve.
Many Thanks,
Charli.
shocking
shocking
absolutely terrible lack of service
so angry
cant get hold of anyone , dont even know if u are still in business.., ive sent email after email
avoid dont bother
28 April 2022
Unprompted review
Reply from Look After My Bills
Hi Rebecca,
Thank you for your feedback and we sincerely apologise for any inconvenience this has caused.
At this moment, due to the rising cost of energy, many energy suppliers have been forced to remove their tariffs causing some suppliers to cease trading. This however was not expected and out of our control.
We're sorry we have been unable to support you during this time period. We would suggest getting in touch with your supplier for any queries you have.
Unfortunately, we have had to temporarily pause our energy switching service, but we'll be back as soon as we can access energy deals that are right for you and give you the great service you deserve.
Many Thanks,
Charli.
It started very well until I was…
It started very well until I was transferred to another utility supplier I was shocked with a big bill and I was transferred without being informed or communication before transferring my file.
Thanks for managing my file 2 years, they have good customer service and staff dealing with queries but the only issue I had is transferring my file without informing
22 April 2022
Unprompted review
Reply from Look After My Bills
Hi Anas,
Thank you for your feedback and we sincerely apologise for any inconvenience this has caused.
At this moment, due to the rising cost of energy, many energy suppliers have been forced to remove their tariffs causing some suppliers to cease trading. This however was not expected and out of our control.
Following on from this, OFGEM would have placed you with an alternative energy provider to prevent you from losing your supply however, once the switch has been completed you are able to switch yourself away from that provider if you feel they do not meet your needs.
Unfortunately, we have had to temporarily pause our energy switching service, but we'll be back as soon as we can access energy deals that are right for you and give you the great service you deserve.
Many Thanks,
Charli.
Joke of a company
Been using LAMB, absolute joke of a company name as this is precisely what they never done.
Put me with Utility Point, then switched me to EDF, despite having my direct debits leaving my account every month. I now allegedly owe £3046, with EDF demanding £5000 a year! So my monthly bill for gas and electricity is over £600 per month.
25 March 2022
Unprompted review
Reply from Look After My Bills
Hi Michael,
At this moment, due to the rising cost of energy, many energy suppliers have been forced to remove their tariffs causing some suppliers to cease trading. This however was not expected and out of our control.
Following on from this, OFGEM would have placed you with an alternative energy provider to prevent you from losing your supply however, once the switch has been completed you are able to switch yourself away from that provider if you feel they do not meet your needs.
As Look After My Bills are an automatic switching service this means we deal purely with the switch and cannot act as an agent on your behalf regarding any billing, faults or complaints. We do not have permission to speak on your behalf so this does need to be dealt with directly by your new supplier. We're really sorry we can't be more helpful with this situation.
Thanks,
Charli.
Look after my bills transferred my…
Look after my bills transferred my energy supplier from utility point to green energy. I was in credit with Utility point. Utility point went bust and look after my bills said credit balances would be returned by EDF. This is not the case and I am out of pocket with no chance of getting over £100 back.
Terrible service.
22 March 2022
Unprompted review
Reply from Look After My Bills
Hello Mike,
Thank you for your feedback and we sincerely apologise for any inconvenience this had caused.
As Look After My Bills are an automatic switching service this means we deal purely with the switch and cannot act as an agent on your behalf regarding any billing, faults or complaints. As we do not have permission to speak on your behalf this does need to be dealt with directly by your supplier. We're really sorry we can't be more helpful with this situation. The best way to get the credit sorted would be to contact your new supplier directly.
Many Thanks,
Charli.
Absolute rubbish
Absolute rubbish! I was looking at one of their emails and came across an advert for marriage tax rebate. Filled it all in but it looks like it was a scam. Emailed LAMB and they just replied they are standing down due to current situation. No mention of my scam. 1 week later more emails. Tried again to mention the scam, they reply with - due to the current situation we are standing down.
17 March 2022
Unprompted review
Reply from Look After My Bills
Hi Raymond,
Thanks for taking the time to leave a review.
We do apologise if there has been any confusion caused, we have been providing newsletters which contain useful information and tips of what you could do to save money in these troubling times.
If you have clicked through on any links provided which would assist you in getting a tax rebate then this would not be administered or processed by ourselves, we were simply providing some helpful links which may interest you.
As you have stated, we have had to temporarily pause our energy switching service, but we'll be back as soon as we can access energy deals that are right for you and give you the great service you deserve.
Many Thanks,
Samantha
Cancellation Process
My experience with Look After My Bills has overall been very positive. I was transferred from British Gas to Peoples Energy and benefited from substantial savings. Of course Peoples Energy then ceased trading and Ofgem moved me back to British Gas.
Given the volatility in the energy market I would now prefer to look after my own bills (at least for the time being).
It was very difficult to find out how to cancel my account, but eventually established that an email needed to be sent to 'dpo..gocompare.c..' (edited as TrustPilot do not allow email addresses to be used in reviews).
I sent an email one month ago providing the requested information (full name, first line of address, post code, date of birth and reason for cancellation).
Unfortunately despite following the cancellation instructions precisely I have heard nothing. Has the process changed, or does the delay reflect staffing shortages or a backlog of work?
*** UPDATE ***
Now resolved by the Look After My Bills team - thank you.
17 March 2022
Unprompted review
Joke of a company
Joke of a company. They botched our switch meaning our electricity prices shot up, then passed me around people trying to work out the issue until they eventually realised a human error meant they'd switched the wrong flat. They offered to pay the diff between our old tariff and the higher tariff, but then we received an additional final bill of £300 which they did not help with. Now I go to check my tariff and find they're simply aren't finding new deals so I'm back on the standard variable tariff when I should have moved to a new fixed one in December, before the huge price hikes. They literally cost me hundreds of pounds.
10 March 2022
Unprompted review
Reply from Look After My Bills
Hi Warrick,
Thank you for your feedback and we sincerely apologise for any inconvenience this had caused.
As Look After My Bills are an automatic switching service this means we deal purely with the switch and cannot act as an agent on your behalf regarding any billing, faults or complaints. As we do not have permission to speak on your behalf this does need to be dealt with directly by your supplier. We're really sorry we can't be more helpful with this situation. The best way to get the bills sorted would be to contact your new supplier directly.
Unfortunately, we have had to temporarily pause our energy switching service, but we'll be back as soon as we can access energy deals that are right for you and give you the great service you deserve.
Many Thanks,
Charli.
My daughter i recommended look after my…
My daughter i recommended look after my bills they did that she's in debt of £1000 changed her supplier she is paying two racked up a debt. I've emailed and they don't reply will not recommended again. What's your bet they don't reply
9 March 2022
Unprompted review
Reply from Look After My Bills
Hi John,
Thank you for your feedback and we sincerely apologise for any inconvenience this had caused.
As Look After My Bills are an automatic switching service this means we deal purely with the switch and cannot act as an agent on your behalf regarding any billing, faults or complaints. As we do not have permission to speak on your behalf this does need to be dealt with directly by your supplier. We're really sorry we can't be more helpful with this situation. The best way to get the bills sorted would be to contact your new supplier directly.
Unfortunately, we have had to temporarily pause our energy switching service, but we'll be back as soon as we can access energy deals that are right for you and give you the great service you deserve.
Many Thanks,
Charli.
Switch
LAMB switched me with no notification whatsoever to a tariff that at the time would have cost an extra £300per annum.
Following this I no longer trusted this organisation to act in my best interest so asked 3 times by Email for them to close my account and remove all my details Including financial from their data base.
Over the intervening g period this they have failed to do so I finally had to resort to the information commissioner for assistance.I have just had a reply from the Commissioner and LAMB have been given 28 days to comply.
In short if you want a company to act in your best interest then my advice is to avoid this one at all costs
9 March 2022
Unprompted review
Reply from Look After My Bills
Hi Stephen,
Thank you for leaving a review.
A member of our team are investigating this and will be in touch to discuss this further.
Many Thanks,
Charli.
Do not use Them. I signed up with LAMB and they switched…
I signed up with LAMB and they switched me onto People's Energy, and after a year onto Utility Point. All emails from both LAMB and Utility Point said the transfer was being handled. This was Jan 2021. Today I had a letter from a credit agency saying I owe £122, with 7 days to pay. Thanks a bunch. Only getting automatically generated answers.
9 March 2022
Unprompted review
Reply from Look After My Bills
Hi Annemarie,
Thank you for your feedback and we sincerely apologise for any inconvenience this had caused.
Unfortunately, Utility Point have gone into administration due to rising energy costs. Following on from this, OFGEM would have placed you with EDF to prevent you from losing your supply.
As Look After My Bills are an automatic switching service this means we deal purely with the switch and cannot act as an agent on your behalf regarding any billing, faults or complaints. As we do not have permission to speak on your behalf this does need to be dealt with directly by your supplier. We're really sorry we can't be more helpful with this situation. The best way to get the bills sorted would be to contact your new supplier directly. They can clear up any questions relation to this.
Unfortunately, we have had to temporarily pause our energy switching service, but we'll be back as soon as we can access energy deals that are right for you and give you the great service you deserve.
Many Thanks,
Charli.
Had to cancel they put me with…
Had to cancel they put me with people'energy my bills increased within 4 months twice. From then own vowed to look after my bill
6 March 2022
Unprompted review
Reply from Look After My Bills
Thank you for your feedback and we sincerely apologise for any inconvenience this had caused.
At this moment, due to the rising cost of energy, many energy suppliers have been forced to remove their tariffs causing some suppliers to cease trading. This however was not expected and out of our control.
Following on from this, OFGEM would have placed you with an alternative energy provider to prevent you from losing your supply however, once the switch has been completed you are able to switch yourself away from that provider if you feel they do not meet your needs
As Look After My Bills are an automatic switching service this means we deal purely with the switch and cannot act as an agent on your behalf regarding any billing, faults or complaints. As we do not have permission to speak on your behalf this does need to be dealt with directly by your supplier. We're really sorry we can't be more helpful with this situation. The best way to get the bills sorted would be to contact your new supplier directly.
Unfortunately, we have had to temporarily pause our energy switching service, but we'll be back as soon as we can access energy deals that are right for you and give you the great service you deserve
Many Thanks,
Charli.
VERY UNHAPPY
VERY UNHAPPY.
I went with look after my bills last year, they put me with peoples energy. I am in credit with peoples energy. Now they have gone bust.
Where’s my credit?
And why are they still taking direct debits from my account?
They only contacted me to say they have ceased trading after I had stopped my direct debit.
DO NOT GO WITH THESE.
Why are the reviews so positive when all the reviews I see are negative reviews???
3 March 2022
Unprompted review
Reply from Look After My Bills
Hello Gavin,
Thank you for your feedback and we sincerely apologise for any inconvenience this had caused.
At this moment, due to the rising cost of energy, many energy suppliers have been forced to remove their tariffs causing some suppliers to cease trading. This however was not expected and out of our control.
Following on from this, OFGEM would have placed you with an alternative energy provider to prevent you from losing your supply however, once the switch has been completed you are able to switch yourself away from that provider if you feel they do not meet your needs
As Look After My Bills are an automatic switching service this means we deal purely with the switch and cannot act as an agent on your behalf regarding any billing, faults or complaints. As we do not have permission to speak on your behalf this does need to be dealt with directly by your supplier. We're really sorry we can't be more helpful with this situation. The best way to get the bills sorted would be to contact your new supplier directly.
Unfortunately, we have had to temporarily pause our energy switching service, but we'll be back as soon as we can access energy deals that are right for you and give you the great service you deserve
Many Thanks,
Charli.
Signed up to this company hoping they…
Signed up to this company hoping they would do what they say and look after my bills LMAO what a joke. They put me with Peoples energy which went out of business. They then said they couldnt place me with anyone else because of energy cost. I then got a message from British Gas saying they was taking over Peoples energy. Im now fighting it out with peoples energy and British gas over who i pay and how much. Basically LAMB washed their hands with me. Avoid and take the time to do it yourself, may take you time but will save you hundreds.
1 March 2022
Unprompted review
Reply from Look After My Bills
Hi Justin,
Thank you for your feedback and we sincerely apologise for any inconvenience this had caused.
At this moment, due to the rising cost of energy, many energy suppliers have been forced to remove their tariffs causing some suppliers to cease trading. This however was not expected and out of our control.
Following on from this, OFGEM would have placed you with an alternative energy provider to prevent you from losing your supply however, once the switch has been completed you are able to switch yourself away from that provider if you feel they do not meet your needs.
As Look After My Bills are an automatic switching service this means we deal purely with the switch and cannot act as an agent on your behalf regarding any billing, faults or complaints. As we do not have permission to speak on your behalf this does need to be dealt with directly by your supplier. We're really sorry we can't be more helpful with this situation. The best way to get the bills sorted would be to contact your new supplier directly.
Unfortunately, we have had to temporarily pause our energy switching service, but we'll be back as soon as we can access energy deals that are right for you and give you the great service you deserve
Many Thanks,
Charli.
Don't even think going with them…
Don't even think going with them they're such froud I was paying £90 for my gas and electricity and when it ends I want to them and they also found me a deal which cost 90 pounds so I was OK with it 3 months later they bill went 90 to £115 they say u was to much electricity and gas, than months later they starting charging me 150 and before my contract finish I told them that I don't want to renew they said OK and than they automatically transfer me to brtish gas and withing 2 months they were also charging me £150 and after 3 months they send £250 bill extra that I have to pay and than the brtish gas transfer me to scottish gas and now they want to £250 and still charging me £150 so stay away from this company.
17 February 2022
Unprompted review
Reply from Look After My Bills
Hi,
Thank you for your feedback and we sincerely apologise for any inconvenience this had caused.
As Look After My Bills are an automatic switching service this means we deal purely with the switch and cannot act as an agent on your behalf regarding any billing, faults or complaints. As we do not have permission to speak on your behalf this does need to be dealt with directly by your supplier. We're really sorry we can't be more helpful with this situation. The best way to get the bills sorted would be to contact your new supplier directly.
At this moment, due to the rising cost of energy, many energy suppliers have been forced to remove their tariffs causing some suppliers to cease trading. This however was not expected and out of our control.
Unfortunately, we have had to temporarily pause our energy switching service, but we'll be back as soon as we can access energy deals that are right for you and give you the great service you deserve.
Thanks,
Charli.
RIP OFF COMPANY
I've been using this Company for a few years until I received a bill from Resolver asking me to pay £52.89 ...£30 of this was as an early exit fee ( LAMBS were in charge of my account ) I've sent a Cancellation letter & included the demand letter but I just had a reply to say "Thank you we have cancelled your account" I need the payment paying back to me please !!!
PS YOU SWITCHED ME AND YOU SHOULD REIMBURSE ME !!!
14 February 2022
Unprompted review
Reply from Look After My Bills
Hi Jacqui,
Thank you for your feedback and we sincerely apologise for any inconvenience this has caused.
As Look After My Bills are an automatic switching service this means we deal purely with the switch and cannot act as an agent on your behalf regarding any billing, faults or complaints. We do not have permission to speak on your behalf so this does need to be dealt with directly by your new supplier. We're really sorry we can't be more helpful with this situation.
Unfortunately, we have had to temporarily pause our energy switching service, but we'll be back as soon as we can access energy deals that are right for you and give you the great service you deserve.
Many Thanks,
Charli.
Won't leave me alone !!
I have sent email after email to cancel their services but they will not leave me alone, The only emails they see are the ones to sign you up !!
11 February 2022
Unprompted review
Reply from Look After My Bills
Hi Julian,
Thank you so much for taking the time to leave a review, please accept our sincere apologies for the inconvenience this has caused you.
Unfortunately, as we have paused our services, due to the rising cost of energy, we are unable to locate or action any emails, due to the nature of your request, we invite you to send an email to dpo@gocompare.com in order for us to action the request.
I hope this helps,
Many Thanks,
Charli.
I have asked them to remove my data…
I have asked them to remove my data completely from there systems but the insist on sending my junk. They have my details incorrect too. Do not thrust this company with any of your data as they misuse it to your misfortune
10 February 2022
Unprompted review
Reply from Look After My Bills
Hi Robert,
Thank you so much for taking the time to leave a review, please accept our sincere apologies for the inconvenience this has caused you.
Unfortunately, as we have paused our services, due to the rising cost of energy, we are unable to locate or action any emails, due to the nature of your request, we invite you to send an email to dpo@gocompare.com in order for us to action the request.
I hope this helps,
Many Thanks,
Charli.
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