I ordered my 60th birthday cake from here (two-tier, serves around 45, but if not cut too generously, it can easily serve more!). The cake was ordered to arrive the day before my party, the service w... See more
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Review summary
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Reviews shaping this summary
Absolutely loved my cake from Lola’s. It looked beautiful, tasted delicious and was exactly what I was hoping for. The cake was fresh, moist and full of flavour and the presentation was amazing. You c... See more
I got them for my daughter birthday she totally loved yr cakes her favourite cakes of al time .and my daughter dont like cake but yr cake s she loves so lolacakes thank you for making her birthda... See more
Five stars isn't enough! The service at Lola’s Cupcakes is truly outstanding, and the cakes never disappoint. Every single order is crafted to my exact standard fresh, beautifully presented, and utter... See more
Company details
About Lola's
Written by the company
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Written by the company
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.
Contact info
214 Acton Lane, NW10 7NH, London, United Kingdom
- 0330 058 9525
- hello@lolascupcakes.com
- lolascupcakes.co.uk
4.7
Excellent
69K reviews
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Delivery was efficient and the cakes we…
Delivery was efficient and the cakes we ordered for our wedding were delicious.
1 August 2026
Stunning Celebration Cakes
I ordered two cakes for our family celebration and also had them delivered. The cakes looked stunning and identical to the images online, they also tasted delicious. Having the cakes delivered was the cherry on the top.
18 August 2026
Awesome !!!!
11 August 2026
Kingston upon Thames
Samar the lady who works in the Kingston upon Thames store is extremely polite and gave great customer service. She's very friendly and an asset to the Lola's team :)
18 August 2026
Always the best from ordering delivery
Always the best from ordering delivery! My cakes are always gorgeous and taste delicious.
18 August 2026
I ordered the gluten and dairy free…
I ordered the gluten and dairy free chocolate birthday cake - omg it tastes amazing!! You would not think it is gluten and dairy free!!
Also the cake looks stunning with the raspberries around it ! Highly recommend to everyone and will definitely be ordering our cakes from Lola's again!
19 August 2026
Unprompted review
Excellent service and an excellent…
Excellent service and an excellent gender reveal cake. It was delicious and very well presented. It looked even better in real life than in the photos. I’m so glad we went with Lola’s and will definitely be using them again!
18 August 2026
always on point without fail!
18 August 2026
Lola cakes are always delicious and…
Lola cakes are always delicious and moist especially the birthday cakes which I love to celebrate my daughter’s birthday
10 August 2026
Cake was lovely and very chocolatey
Cake was lovely and very chocolatey , service was good
14 August 2026
Smooth from ordering to collecting and…
Smooth from ordering to collecting and great cake.
17 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Normally I get salted caramel cupcakes…
Normally I get salted caramel cupcakes from Lola's and its fine but this batch wasn't. I had to put it in the fridge to bring back the taste, must be the weather.
17 August 2026
Reply from Lola's
Hi,
Thanks for sharing your feedback about the salted caramel cupcake.
We want everyone to enjoy their cupcakes and we are proud of our high quality so we would like some more details so we can look into this further.
As a reference we wouldn't advise eating the cupcakes straight from the fridge and instead allowing at least 1 hour for them to reach room temperature.
Please can you send an email to hello@lolascupcakes.com with more details about the taste of the cupcakes so we can log this by our product development team for review.
Kind regards,
Shona
Excellent
Excellent!
Ordered online - the Matcha & Raspberry and Mango & Yuzu Bento cakes. They were both delicious and thoroughly enjoyed!
Excellent service - good communication, help line and delivered on time by a pleasant courier!
15 August 2026
Amazing food makes me happy
17 August 2026
The staff was very helpful
8 August 2026
Outstanding
The tiramisu gluten free cake was 10/10 even the people who were not gluten free enjoyed it so much. We finished the cake in 2 sittings between 7 people - highly recommend
17 August 2026
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