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Rated 1 out of 5 stars

Set up a recurring subscription on the sly, without being clear that it wasn't just $1.99 for a logo. Thankfully my bank caught this and stopped it, but utter scummy and scammy behaviour

Rated 2 out of 5 stars

Very deceptive practices. Make sure you triple check subscription cancelations as they make it difficult and from what I can remember, I canceled the trial after my first logo. However realized 5... See more

Rated 5 out of 5 stars

Nahuel was exemplary with the customer service rendered. My query was dealt with so promptly - i almost choked when I saw the response filter through on email. I must say- the best customer service... See more

Rated 5 out of 5 stars

Really pleased with my logo and speed of access to it. Good selection of options, colours etc. I misunderstood the pricing and signed up for monthly subscription without realising. Customer services... See more

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3.4

Average

TrustScore 3.5 out of 5

152 reviews

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No history of asking for reviews

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3.4

All reviews

(152)

48 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I paid for my logo which was $1.99 and…

I paid for my logo which was $1.99 and thought that was that. Unknowingly I singed up to their monthly subscription of $30 a month which is ridiculous. I did manage to get a full refund with my banks help to make things worse the logo I purchased isnt comparable to be used on me eccomerse shop as the file is too big. All in all the logo was of good quality but the subscription fees they took without you knowing is morally wrong and unjust. Be careful when paying for a logo on this site.

8 August 2025
Unprompted review
Rated 1 out of 5 stars

Complete scam

The company took $1.99 USD for a logo as expected but unknowingly without any option to prevent this, took $35 USD from my account a few days later. There is no option to remove my card on their site and they do not allow you to remove your account. This is blatantly illegal behaviour and I will be contacting their payment provider as it does not seem to be an isolated incident, despite their fake reviews.

25 July 2025
Unprompted review
Rated 5 out of 5 stars

I had an issue where I thought I was…

I had an issue where I thought I was purchasing a logo, and I actually purchased the monthly subscription. I contacted customer service when I saw the charge on my credit card and they reversed the charge and refunded me immediately. I was extremely surprised, as normally a company allows you to cancel future months, but does not give you a refund. I will definitely continue to use logo.app going forward. As a marketing executive it is a great tool to have, and I'm now extremely impressed with the customer service team.

28 July 2025
Unprompted review
Rated 5 out of 5 stars

This is an amazing product

This is an amazing product, would recommend to anyone who need to create logos of anytype. One caution as I was only trying this and I was charged unaware for 6 months $35 a month - please note to cancel if your not continuing to use this!!

10 January 2025
Unprompted review
Rated 5 out of 5 stars

AMAZING CUSTOMER SERVICE, AMAZING LOGOS

Honestly, I wouldn't have expected to get my money back but this company is not only great for creating logo's but has great customer service. They refunded me back my money in an instant for a subscription I forgot to cancel and I'm very glad for that, try this app out best ai logo creator out there.

9 July 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service

Working with logo.app was seamless and simple with great results. The best part though is the customer service that they provide along the journey, and in my case how helpful they were when I was closing out my account. Their customer service team were active listeners and with a customer first mindset.

4 July 2025
Unprompted review

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