Genially has become my go-to for all things I do as a teacher. It has so much more to offer than google slides. While it does have some limitations in the free version, it hasn't affected me too muc... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent educational platform for corporate training - fun, easy to use, and very creative and interactive. Our one wish would be for lower-cost team-seat /individual pro pricing. I'd love to have a... See more
Company replied
I love how easy and accessible Genially is. I am new to instructional design but enjoy creating interactive stories. I've tried a few authoring tools, but they're either too expensive or difficult to... See more
Company replied
I needed to put together a microsite for a client, and my financial situation doesn’t allow me to hire help. The next day, I found Genially on another site and saw examples of really polished work. Ev... See more
Company replied
Company details
Written by the company
Genially is a cloud-based no-code authoring & gamification tools that enables anyone to build interactive training, education, and marketing materials. With AI-powered tools, generate interactive designs instantly and bring ideas to life. With over 1,500 customizable templates, users can create stunning presentations, interactive images, infographics, gamifications, and more. Designed for educators, businesses, and communication professionals, Genially enables interactive learning, powerful storytelling, and engaging experiences. Elevate marketing and sales with interactive presentations, proposals, and infographics. Analyze audience engagement and maintain visual consistency with Brand Kit. Work collaboratively in real time and optimize content effortlessly. Make learning more engaging and interactive with Genially. Create educational games, flipped lessons, and dynamic visuals. Integrate with Google Classroom, Moodle, and Microsoft Teams for a seamless experience. Boost student engagement with multimedia-rich lectures, gamification, SCORM, and LMS integration. Foster collaboration and track learning outcomes with analytics. Genially’s Live Games & Quiz Builder make engagement effortless. Create interactive quizzes in minutes, choose from multiple question formats, and track results in real time. With Live Quizzes and gamified activities, turn any lesson or presentation into a competition. No more boring slides—just pure engagement. Stand out with interactive campaigns, digital brochures, and persuasive presentations. Save time with ready-to-use templates designed for impact. The platform integrates with external content like videos, audio, and social media, making it easy to bring ideas to life and captivate any audience. With Genially, you don’t create slides, you create interactive experiences.
Contact info
14002, Córdoba, Spain
- https://genially.com/contact/
- www.genial.ly
4.3
Excellent
583 reviews
Replied to 97% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
AVOID THIS COMPANY
AVOID THIS COMPANY — Deceptive Practices, Refund Refusal, and a Support Team That Can't Be Trusted
From the moment I signed up for Genially, it was a disaster. Their system couldn't process my email during registration, forcing me to use an alternate address just to get in the door. That's not a minor inconvenience — that's a broken product before you've even started.
Then came the real deception. I attempted to unlock a feature that was advertised as requiring a premium upgrade. I clicked the prompt they provided, was taken to their pricing page, paid for a subscription, and returned to find the feature still locked. Why? Because the page they deliberately sent me to didn't even offer the plan that unlocked that feature. That is not a misunderstanding. That is a deceptive business practice, full stop.
I immediately requested a refund and cancellation — having never used the product after discovering what they'd done. What followed was 10+ support emails going nowhere. Their AI-powered support can't track a conversation, forcing you to repeat yourself endlessly. And their human support? They hide behind a no-refund policy to avoid accountability for their own deceptive interface. I didn't use the product. I asked for a refund immediately. There is no cleaner refund case than that — and they still said no and kept my $15.
Cancellation has been made deliberately confusing. They've implied I have multiple accounts, given me contradictory information about which account holds a premium subscription, and made it nearly impossible to untangle. This is not incompetence — this is a strategy. There is a review on Trustpilot from someone who attempted to cancel every single month for two years and couldn't get it done. That is not an accident.
The internet is full of reviews documenting exactly this pattern — deceptive upgrade flows, refund refusals, and cancellation nightmares. These complaints go back to 2021. This is not a company that doesn't know about its problems. This is a company that has chosen not to fix them. They've even gone so far as flagging honest negative reviews as defamatory on review platforms in an attempt to suppress them. When they respond to reviews like this one, expect a polished non-answer about wanting to "resolve your case fairly" — they won't. They'll stall, deflect, and run out the clock.
I am now filing a dispute with my bank and blocking this company from charging my card entirely. That is where this ends.
Do business with Geniely at your absolute own risk. Think about it once, twice, three times — and then don't do it. I wish I had read these reviews before handing over my payment information. Someone needs to hold this company accountable, and until that happens, the least I can do is make sure no one else walks into this blindly.
You have been warned.
If you find yourself in the same situation I'm in, dispute the charge with your bank. Go straight to your bank, file the dispute, and block them from charging your card again. Here's why this matters: every dispute costs them a fee on top of the refund, their payment processor tracks their chargeback rate, and too many disputes can get their merchant account shut down entirely. It hits them where it actually hurts. Leaving a review helps, but disputing the charge is the one action that has real financial consequences for them. Until enough people do exactly that, nothing will change. Don't let them keep your money — take it back.
16 April 2026
Unprompted review
Free to use features makes it a…
Free to use features makes it a privillege
15 April 2026
Unprompted review
Reply from Genially
Thank you so much for your comment!
We’re glad to hear that you value the free features available in Genially. Making interactive content creation accessible to everyone is one of our main goals.
Thanks for being part of our community!
Genially Team
Genially has become my go-to for all…
Genially has become my go-to for all things I do as a teacher. It has so much more to offer than google slides. While it does have some limitations in the free version, it hasn't affected me too much. I love all the features it offers and all the ways that people out there have found expert workarounds in its limitations.
10 April 2026
Unprompted review
Reply from Genially
Thank you so much for your thoughtful feedback!
We’re delighted to hear that Genially has become your go-to tool for teaching and that you’re enjoying its features. It’s great to know it supports your work even in the free version.
Thanks for being part of the Genially community!
Genially Team
Excellent educational tool
Excellent educational platform for corporate training - fun, easy to use, and very creative and interactive. Our one wish would be for lower-cost team-seat /individual pro pricing. I'd love to have a private account as well but for a South African it works out very expensive.
30 March 2026
Unprompted review
Reply from Genially
Thank you so much for your thoughtful feedback, Marguerite!
We’re glad to hear that you find Genially useful for corporate training and that you value its creativity and ease of use. We also appreciate your comment about pricing — feedback like yours is very important and helps us continue improving and adapting our plans to different needs.
Thank you for sharing your experience with us!
Genially Team
Deceptive interface
Deceptive interface. Hit payment by mistake immediately asked for a refund, nothing back yet. Low quality AI from God knows where.
8 March 2026
Unprompted review
Reply from Genially
Hello, Katherine
We’re sorry to hear about your experience.
We’d be happy to review your case and check the status of your request. Please contact our support team through our official support channel and include the email address associated with your account so we can investigate what happened and assist you properly.
Our team will be glad to help clarify the situation.
Genially Team
I love making tests and presentations…
I love making tests and presentations with Genially. I can embed everything on my website. It works perfectly.
6 March 2026
Unprompted review
Reply from Genially
Thank you so much for your comment, Rafael!
We’re delighted to hear that you enjoy creating tests and presentations with Genially and that embedding them on your website works perfectly. Making it easy to integrate interactive content anywhere is something we’re very happy to support.
Thanks for being part of the Genially community!
Genially Team
Subscription tier functionality is misleading, bad customer service
I subscribed in order to be able to use the custom fonts feature, and only once I subscribed was it revealed that I STILL could not use it because it wanted me to upgrade AGAIN to a much more expensive subscription!! This felt VERY dishonest and scammy to me. I never used the product at all and instead reached out immediately for a refund, which they refused and countered with attempting to UPSELL me!!! The nerve. I'm issuing a chargeback. Stay AWAY from this horrible company.
Edit: The company asked TrustPilot to remove this review by marking it as 'defamatory', which it is not. TrustPilot opted to keep my review up. Their pricing page does not specifically say anywhere which plan includes custom font uploads.
They also reached back out and continued to refuse a refund for my completely unused subscription. Any decent business would simply issue a refund in a situation where someone accidentally purchased a plan that did not meet their needs that they didn't use.
The fact that they're instead trying to hide my review and still keep my money speaks volumes about their business ethics.
28 February 2026
Unprompted review
Reply from Genially
Thank you for your message, Helena. We’re sorry to hear that your experience has led to this frustration.
We’d like to clarify that each plan’s features are clearly detailed on our pricing page before purchase. The ability to upload custom fonts is included starting from the Master plan, and this is specified in the plan comparison. The Student plan includes premium templates, downloads (PDF, JPG, MP4), offline HTML, privacy controls, and workspace organization features — but it does not include custom font uploads.
We understand how disappointing it can feel when a feature you need is not included in the selected tier. However, there was no hidden upgrade requirement; the feature availability is transparently outlined prior to subscription.
Regarding refunds, our team reviews each case based on usage and the applicable terms. If you would like us to re-examine your situation, please contact us through our official channels with the email associated with your account, and we’ll be happy to review it again.
EDIT:
Thank you for your update, Helena.
We’re sorry that this situation has been frustrating for you. However, we would like to clarify a few points for transparency.
The availability of custom fonts is indicated on our pricing page under the Master plan, where Brand Kit features include the ability to customize content with your own text styles, logo, and colors. This information is visible directly on the plans page without requiring additional clicks.
We understand that sometimes a plan may not include the specific feature a user needs, and we regret that the selected plan did not meet your expectations. Our team did review your request and responded according to our standard refund policy.
Regarding your review, reporting content to Trustpilot is a standard procedure when statements may be inaccurate or potentially harmful to the company’s reputation. Trustpilot independently reviews such cases and makes the final decision, which we respect.
If you would still like us to review your case again, we remain available through our official support channels.
Genially Team
Keep up the work
Keep up the work, i find this site so useful and it is simple yet so effective to use. Maybe one think i suggest is that you guys have to get more sources in the photos and that's it.
2 March 2026
Unprompted review
Reply from Genially
Thank you so much for your kind words, Tsolmon!
We’re really glad to hear that you find Genially useful, simple, and effective. That’s exactly what we aim for.
We also appreciate your suggestion about adding more photo sources. Expanding and improving our available resources is something we’re continuously working on, and feedback like yours helps us prioritize future updates.
Thanks for being part of the Genially community and for helping us improve!
Genially Team
For me it is an excellent platform
For me it is an excellent platform, one of the most attractive. I use it to create interactive activities as well as entire lessons.
24 February 2026
Unprompted review
Reply from Genially
Thank you so much, Viorel!
We truly appreciate your kind words. It’s great to hear that you consider Genially one of the most attractive platforms and that you’re using it to create both interactive activities and full lessons. That’s exactly the kind of impact we aim for: helping educators design engaging, dynamic learning experiences with ease.
Thanks again for being part of the Genially community
Genially Team
I actively use the Genially platform in…
I actively use the Genially platform in my work. This platform provides great opportunities to conduct lessons in an engaging, interactive, and modern format.
Through Genially, it is very convenient to create presentations, quizzes, game-based tasks, interactive maps, and animated materials. Students’ interest increases, and their active participation in lessons can be clearly observed.
The platform’s interface is user-friendly, it offers a wide range of templates, and it is well-suited for creative work. In particular, gamification elements help enhance students’ motivation.
24 February 2026
Unprompted review
Reply from Genially
Thank you so much for your detailed feedback, Асылбек!
We’re delighted to hear that Genially plays an active role in your work and helps you deliver engaging, interactive, and modern lessons. It’s wonderful to know that tools like quizzes, game-based activities, interactive maps, and animations are increasing student interest and participation in your classes.
We’re especially glad that you find the interface user-friendly and the templates supportive of your creative work. Enhancing motivation through gamification is exactly what we aim to empower educators to do.
Thank you for being part of the Genially community!
Genially Team
This is a great app
This is a great app, it's amazing!, you can create everithing you want without code
12 February 2026
Unprompted review
Reply from Genially
Thank you so much for your comment, ET!
We’re thrilled to hear that you’re enjoying Genially and that you appreciate being able to create everything you want without coding. Making powerful, interactive content accessible to everyone is exactly what we aim for.
Thanks for being part of the Genially community!
Genially Team
Quite interesting and useful
I’ve been using Genially and overall I really like the platform – it allows you to create engaging, interactive content and gives a lot of creative freedom. It does require quite a bit of time and effort to learn and achieve the results you want, though. The main downside for me is the limited library of useful elements, so sometimes you have to improvise or look for resources elsewhere. Still, it’s an interesting tool and worth trying if you enjoy creating visual projects.
11 February 2026
Unprompted review
Reply from Genially
Thank you so much for your thoughtful and balanced review, Kristina!
We’re really glad to hear that you enjoy the creative freedom and interactivity Genially offers. You’re absolutely right — achieving great results can take some time at first, but once you get comfortable with the platform, it becomes much faster and more flexible.
We also appreciate your honest feedback about the element library. Expanding and improving our available resources is something we’re continuously working on, and insights like yours help guide those improvements.
Thank you for giving Genially a try and for sharing such constructive feedback!
Genially Team
The best authoring tool to bring ideas to life
I love how easy and accessible Genially is. I am new to instructional design but enjoy creating interactive stories. I've tried a few authoring tools, but they're either too expensive or difficult to use. Genially has everything I need. It makes creating a design, story or presentation fun and possible.
4 February 2026
Unprompted review
Reply from Genially
Thank you so much for your kind words, Cate!
We’re delighted to hear that Genially is helping you bring your ideas to life and that it’s supporting you as you explore instructional design. Making interactive stories and presentations easy, accessible, and fun is exactly what we aim for, so it’s great to know you’ve found everything you need in one place.
Thanks for choosing Genially and for sharing your experience with us.
Genially Team
NO refund, NO response at all.
The company has failed to respond to repeated written communications and has unlawfully withheld a refund. I exercised my statutory right of withdrawal on the same day my account was automatically renewed (08 January 2026) and provided all required information without delay. Under EU Directive 2011/83/EU and §§ 312g, 355, and 357 of the German Civil Code (BGB), the company is obligated to process the refund without undue delay. Despite this clear legal obligation, the company has neither issued the refund nor provided any response. This constitutes a violation of EU and German consumer protection law and a failure to act in good faith.
8 January 2026
Unprompted review
Reply from Genially
Thank you for your message, Liming. We're truly sorry for the inconvenience this situation has caused you.
We want to review your case thoroughly and resolve it as fairly and quickly as possible. To do that, we kindly ask you to share the email address associated with your Genially account through this platform, as we’ve already requested additional information.
Once we receive your details, our team will recheck everything and follow up with a proper solution.
Thank you again for your patience and understanding.
Genially Team
Genially is a good and amazing tool to build interactive content in e-learning context
Genially is a good and amazing tool to build interactive content in an e-learning context. I enjoy building educational resources for corporative contexts in LATAM. Maybe Genially could improve its implementation of variables to allow more advanced audience interaction.
21 January 2026
Unprompted review
Reply from Genially
Thank you so much for your thoughtful feedback, Francy!
We’re thrilled to hear that you enjoy using Genially to create educational content for corporate training in LATAM. It’s great to know the platform supports your work in building engaging, interactive learning experiences.
And thank you for your suggestion regarding variables — we truly value ideas that help us evolve. We’ll share your input with our product team as we continue to improve advanced interaction features.
Thanks for being part of the Genially community!
Genially Team
Triggers participant's ideas.
I can create appealing, visuals that help me trigger partiipants' thoughts right awway.
11 January 2026
Unprompted review
Reply from Genially
Thank you so much for your feedback, Gregorio!
We’re glad to hear that Genially helps you create visuals that spark ideas and engagement right from the start. That’s exactly what we aim for — to support you in making content that inspires and connects.
Thanks for being part of the Genially community!
Genially Team
Ignoring emails and refusing to refund me
Requested a refund the same day my account auto-renewed (1st Jan). Provided screenshots, billing information, etc., and now I am getting ignored by support.
Will now need to seek a refund through my Credit Card as Genially support does not want to answer emails.
1 January 2026
Unprompted review
Reply from Genially
We’re sorry to hear about your experience and understand how frustrating this must be.
At the moment, we’re unable to locate any request under your name. To assist you properly, please provide the email address linked to your Genially account through our official contact form. We’d be happy to review your case in detail and offer a fair resolution.
We’re here to help and we appreciate your patience.
Genially Support Team
Reply from Genially
Thank you so much for your comment, Dobri!
We’re glad to hear you’re enjoying Genially and that it’s helping you create excellent, inclusive presentations. That’s exactly what we aim for — making it easy to communicate ideas in powerful and engaging ways.
Genially Team
the best website I've tried so far just…
the best website I've tried so far just amazing
4 January 2026
Unprompted review
Reply from Genially
Thank you so much for your kind words, Sally!
We’re thrilled to hear that Genially has been the best website you’ve tried so far — that truly means a lot to us. We’ll keep working hard to keep amazing you!
Genially Team
My Thoughts on Genially
It's actually much more easier to learn how to use it than I thought it could. Now, I can make more interactive slides for my students. I hope genially could offer a much cheaper price or even better, free premium experience for teachers and students.
27 December 2025
Unprompted review
Reply from Genially
Thank you so much for your thoughtful feedback, Sadrina!
We’re glad to hear that Genially turned out to be easier to learn than expected and that you're now creating more interactive content for your students — that’s exactly what we love to hear!
We also appreciate your suggestion about pricing. Supporting educators is a priority for us, and your input helps us continue exploring ways to make Genially even more accessible for teachers and students around the world.
Thanks for being part of the Genially community!
Genially Support Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.