Lodge Brothers (Funerals) Ltd Reviews 

5,579
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 727 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently state that the staff are exceptionally caring, professional, and supportive during challenging times, making a difficult process much easier to navigate and providing constant reassurance. People deeply appreciate the clear guidance, great attention to detail, and efficient organization of all funeral arrangements from start to finish. Consumers note that communication is handled promptly and with genuine empathy, leaving families feeling entirely supported. Some reviewers were not happy with unfulfilled specific funeral requirements, unexpected timing issues during final chapel visits, or professional conduct concerns regarding certain legal services.

What people talk about most

Staff

Users describe positive interactions with staff, praising their genuine compassion and professionalism during... See more

Service

People report positive experiences with service, highlighting exceptional professionalism and genuine... See more

Customer service

Clients share positive opinions on customer_service, highlighting exceptional experiences during difficult... See more

User experience

Reviewers express deep satisfaction with user experience, highlighting an exemplary and stress-free process... See more

Customer communications

Customers had positive experiences with contact, noting helpful support right from the start. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cannot recommend Lodge Brothers Dedworth branch highly enough. From our first contact when they came to collect our dad in the early hours of the morning, right through to the aftercare they provide... See more

Company replied

Rated 5 out of 5 stars

From the outset Mia and Emma at Lodge Brothers carefully guided me through this extremely challenging time in my life. Their professionalism and empathy were very much appreciated. Mia went out of h... See more

Company replied

Rated 5 out of 5 stars

Can’t fault the service we received from Boutells/ lodge bros Byfleet. From start to finish they were impeccably professional, empathetic and organised. They made what felt like a very difficult proc... See more

Company replied

Rated 5 out of 5 stars

Lodge Brothers in Weybridge treated my mum with great respect and dignity from the moment she passed. Jo in the Weybridge office was caring, sympathetic and professional through every interaction... See more

Company replied


Company details

  1. Funeral Director
  2. Casket Service
  3. Cremation Service
  4. Funeral Home
  5. Legal Services

Written by the company

Lodge Brothers are an independent, employee owned funeral service. 7 generations of our family have been helping local families in their time of need. For 240 years we have provided funerals, both modern & traditional, with reverence and compassion, for all faiths and the non-religious. We can facilitate cremations, burials, direct cremations and remembrance services. We bring our Lodge difference to every service offered including our own legal team (providing wills, probate and lasting POAs) and our highly skilled masons providing unique memorials, inscriptions and design work. We have a dedicated Funeral Plan Team who can help with planning for the future with a funeral plan or funeral wishes. We also supply floral tributes, Orders of Service, cremation urns and keepsake jewellery.


Contact info

5.0

Excellent

TrustScore 5 out of 5

6K reviews

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Asks customers to review

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Replied to 100% of negative reviews

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5.0

All reviews

(5,579)

717 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing service

Absolutely amazing service Gina couldn’t do enough for me she was so kind and helpful made the process so easy for me highly recommend lodge Brothers
Thank you
Sue

5 August 2026
Rated 5 out of 5 stars

I cannot speak highly enough of Lodge…

I cannot speak highly enough of Lodge Brothers Funeral Directors and the care, compassion and professionalism they showed our family following the loss of my Mum.

From the very beginning, Kerry and Suzette were absolutely wonderful. At what was an incredibly difficult and emotional time for us, they guided us through everything with genuine kindness, patience and understanding. Nothing ever felt rushed or impersonal, and knowing they were there to help and support us made a very difficult process that little bit easier.

A special thank you also goes to Daniel, the Conductor on the day of Mum’s funeral. He was exceptional — calm, respectful, professional and incredibly considerate throughout. Everything was handled with dignity and care, allowing us to focus on saying goodbye to Mum without having to worry about anything else.

The whole team at Lodge Brothers treated Mum and our family with the utmost respect and compassion from start to finish. At one of the hardest times in your life, having people around you who genuinely care makes an enormous difference.

Our heartfelt thanks to Kerry, Suzette, Daniel and everyone at Lodge Brothers for looking after Mum, and us, so well. I wouldn’t hesitate to recommend them.

21 August 2026
Rated 5 out of 5 stars

Thank you for making such a difficult…

Thank you for making such a difficult time so easy to deal with , Ruth especially who was dealing with my mums funeral arrangements was great and so efficient. We would also like to thank Richard the celebrant who delivered the service perfectly, so much respect shown by all involved.

21 August 2026
Rated 5 out of 5 stars

Lodge Brothers at Feltham were…

Lodge Brothers at Feltham were extremely friendly, sympathetic and professional.

I would recommend them to anyone.

10 August 2026
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for your 5* review and kind recommendation. We are pleased to hear that our Feltham team provided such friendly, sympathetic and professional support. Kind regards Robert Lodge

Rated 5 out of 5 stars

Excellent ! Recomiendes !!

Lodge were excelent.
Very helpful, flexible, and catering.

14 August 2026
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for your 5* review. We are pleased to hear that our team was helpful and flexible throughout and that we were able to accommodate your wishes. Kind regards Robert Lodge

Rated 5 out of 5 stars

Jo was fantastic from the initial phone…

Jo was fantastic from the initial phone call, she was very sympathetic and very understanding. Myself and brothers were allowed to make decisions without pressure, Jo was always welcoming to the whole family when they came to the chapel of rest, on the day of the funeral your team was excellent with care and support allowing the day to go smoothly

7 August 2026
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for your 5* review and kind words. We are pleased to hear that Jo provided such caring and understanding support, giving you and your family the time and space to make your own decisions. It is also good to know that the team looked after you on the day and helped everything run smoothly. Thank you for placing your trust in Lodge Brothers. Kind regards Robert Lodge

Rated 5 out of 5 stars

Kind and thoughtful

Honestly, the most professional, kind thoughtful team @brentford. Thank you so much

7 July 2026
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for your 5* review and kind words. We are pleased to hear that you found our Brentford team professional, kind and thoughtful. We really appreciate you taking the time to share your feedback. Kind regards Robert Lodge

Rated 5 out of 5 stars

We are all very pleased with the…

We are all very pleased with the memorial for our parents & for the finished result, thank you Lodge Brothers. Would definitely recomnend

19 August 2026
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for your kind review. We are pleased to hear that you and your family are happy with your parents’ memorial and the finished result. Thank you for placing your trust in Lodge Brothers and for your recommendation. Kind regards Robert Lodge

Rated 5 out of 5 stars

Excellent service from start to finish

We used Lodge Brothers for our gravestone memorial.

The process was straightforward from start to finish. They were welcoming and helpful when we first approached them and explained the process thoroughly. They showed us what was available and helped us to tailor it to our choice.

We are very happy with the installation and the finished memorial, which was completed in good time. Taste is a very personal thing, but we find the completed memorial beautiful.

19 August 2026
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for your 5* review and kind words. We are pleased to hear that you found the process straightforward from start to finish and that our team took the time to explain the options and help you create a memorial to your wishes. It is especially pleasing to know that you are happy with the finished memorial and find it a beautiful tribute. Kind regards Robert Lodge

Rated 5 out of 5 stars

Excellent service.

Excellent service.
They looked after us every step.
Thank you.

12 August 2026
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for your 5* review. We are pleased to hear that our team looked after you throughout and made the process as smooth as possible. Your feedback is greatly appreciated. Kind regards Robert Lodge

Rated 5 out of 5 stars

Honest and helpful advice

Honest and helpful advice; did a great job.

21 July 2026
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for your 5* review. We are pleased to hear that you found our advice helpful and that you were happy with the service provided. Kind regards Robert Lodge

Rated 5 out of 5 stars

Excellent Service

Very helpful and respectful staff. Excellent service provided to me in my dealings with your Ascot ladies. Thank you

19 August 2026
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for your kind words. We are pleased to hear that our Ascot team provided such helpful and respectful service. We will be sure to pass on your thanks to the ladies. Kind regards Robert Lodge

Rated 5 out of 5 stars

Thank you so much to Rob at Lodge brothers in Ham

Thank you to Rob for his empathy, patience, and professionalism to support us in our preparation for my sister's funeral. It seemed as if he had all the time in the world for us - we were given as much advice and support as we needed to make choices and to create a service we will always remember. All the arrangements went smoothly and my sister had the best celebration of her life.

30 July 2026
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for your 5* review and kind words. We are pleased to hear that Rob was able to support you with patience and understanding and give you the time and guidance you needed to arrange a fitting service for your sister, to give her the celebration of life she deserved. Thank you for placing your trust in Lodge Brothers. Kind regards Robert Lodge

Rated 5 out of 5 stars

The service from my Sarah passing to…

The service from my Sarah passing to the day she was layed to rest. Was excellent. Zoe was brilliant kind , understanding. And a total credit to your company for her knowledge and dedication to her job.

13 August 2026
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for your kind words. We are pleased to hear that Zoe was able to support you throughout at such a difficult time. Your feedback is much appreciated and thank you for placing your trust in Lodge Brothers. Kind regards Robert Lodge

Rated 5 out of 5 stars

Excellent service all staff were…

Excellent service all staff were extremely compassionate and everything went to smoothly to plan.

11 August 2026
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for your 5* review. We are pleased to hear that our team provided compassionate support and that everything went smoothly as planned for your family. Kind regards Robert Lodge

Rated 5 out of 5 stars

Great service

Great service

6 August 2026
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for your review and kind words. We are pleased you were happy with the service and really appreciate you taking the time to leave us your feedback. Kind regards Robert Lodge

Rated 5 out of 5 stars

Exceptional and quality service

The service was exceptional from start to finish. The office team showed genuine compassion, listening carefully to our wishes and tailoring every detail with great care and professionalism. The craftsmanship of the hand etched portrait is truly remarkable. The level of detail, precision and artistry brought our mother's image to life in a way that was both beautiful and deeply moving. Seeing such a faithful and heartfelt tribute provided great comfort to our family. The quality of workmanship, combined with the empathy and support of the team, created a lasting memorial that exceeded all our expectations. We are sincerely grateful and highly recommend their services.
Special thanks to Susanne, who offered to see us even during weekends as me and my husband were struggling to see them during weekdays due to our work and childcare commitments.

5 August 2026
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for your 5* review and for your kind words. We are so pleased that Susanne and the team were able to support you and your family and make things a little easier during such a difficult time. It is wonderful to hear how much the hand-etched portrait meant to you and that it provided such a special and personal tribute to your mum. Thank you for placing your trust in Lodge Brothers Kind regards Robert Lodge

Rated 5 out of 5 stars

Bernice was amazing and helped me know…

Bernice was amazing and helped me know everything that I needed to do or decide and by when. Bernice was so kind and kept in touch . The service on the day went just as planned and I got a call the day before to go over the plan again to make sure everything went smoothly on the day. I am very happy that we choose Lodge Brothers during such a sad time , they made things easier for me and all the family were happy with how the day went, it was perfect.

12 August 2026
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for your 5* review. We are so pleased to hear that Bernice provided such kind and thoughtful support throughout, keeping you informed and ensuring everything was in place for the day. It means a great deal to know that the service went smoothly for you and your family. Thank you for placing your trust in Lodge Brothers during such a difficult time. Kind regards Robert Lodge

Rated 5 out of 5 stars

Very helpful from start to finish

Very helpful from start to finish. Friendly and expert staff.

29 July 2026
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for your kind review. We are pleased to hear that our team provided friendly, professional support to your family. Kind regards Robert Lodge

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