Bought an Engwe L20 3.0 boost via the bike to work scheme, the signup and voucher redeem process was simple and fast, communication from the team especially Jon was excellent and he kept me informed o... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Bought a Kukirin G3 by Dave in Loco Scooters in Cork and the whole experience was smooth from start to finish. He was friendly, honest, and answered all my questions properly without rushing anything.... See more
Company replied
They were very helpful, extremely understanding of my needs due to circumstances and very informative. Jon Barton was the main guy from loco scooters who managed my purchase/delivery process and... See more
Company replied
First class custmer service. 2 emails answered immediately. Loco rang me up twice to keep me informed. Shipping agent even rang to agree delivery day. I cannot recommend them enough.
Company replied
Company details
Written by the company
LOCO Scooters are an electric scooter and e-bike specialist retailer, manufacturer and repair centre based in Dublin 15 and founded in June 2020. We also stock a huge selection of spare parts for many brands of electric scooter and e-bike.
Contact info
13G Blanchardstown Corporate Park 1, D15YCX5, Ballycoolin, Ireland
- 015242062
- info@locoscooters.ie
- locoscooters.ie
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
fast deliver easy interface correct…
fast deliver easy interface correct specifications and descriptions cheaper than the other retailors delivered to my adress in just 4 working days
31 August 2026
Reply from LOCO Scooters
Hi Kean,
Thanks for the review.
Great to hear the order arrived quickly and that you found everything clear and good value.
Enjoy the new scooter, and just reach out if you need us.
trust this company 5⭐️
bought from this company after seeing a add on facebook, No going to lie I was a bit suspicious at first but done some homework and all seamed ok and ordered , so glad I did , scooter arrived very very quickly and was tracking from the second it left and even from ireland to scotland as I said it arrived very quickly, normally I don’t bother with reviews but hope this helps any other buyer to make the decision to buy from this company 👍🏻 and I add they were the cheapest for the g2 scooter I ordered
31 August 2026
Reply from LOCO Scooters
Hi Mark,
Thanks very much for the brilliant review.
We really appreciate you taking the time to share your experience, especially as it may help other customers feel more confident ordering from us.
Thanks again for choosing LOCO.
Reply from LOCO Scooters
Hi Sean,
We’re sorry you received the wrong part. Unfortunately, mistakes like this can occasionally happen, and we can see that a member of our team has already shipped the correct part to you, along with a small gift as a goodwill gesture for the mix-up.
Our team has also reached out to confirm that everything arrived safely, but we have yet to hear back from you.
We hope the issue is now fully resolved. Thanks again for your patience while we worked to put things right.
Reply from LOCO Scooters
Hi Grzegorz,
Thanks for the great review.
Glad to hear you were happy with the service and fast delivery.
We really appreciate you choosing LOCO Scooters.
Reply from LOCO Scooters
Hi Thilina,
Thanks for taking the time to leave a review.
Sorry to hear you had an issue with the bike, but we’re glad the team were able to help and get it sorted for you.
Thanks again from the LOCO team.
The lads where great up there done my…
The lads where great up there done my bike to work for me even tho I’m from Waterford held it for me till I could go up and collect it
29 August 2026
Reply from LOCO Scooters
Hi Simon,
Thanks for the great review.
Glad the team were able to get the Bike to Work order sorted for you and thanks for making the journey up from Waterford.
We really appreciate you choosing LOCO Scooters.
Was supposed to get £25 off code did…
Was supposed to get £25 off code did not work no answer on phones or email
25 August 2026
Reply from LOCO Scooters
Hi Laura, please email paddy@locoscooters.ie and I will resolve this for you quickly.
Edit; haven’t heard from you still - if you would like to sort out that £25 code you mentioned, please get in touch
FAULTY BIKE CHARGING PORT ON NEW BIKE…
FAULTY BIKE CHARGING PORT ON NEW BIKE AND POOR CUSTOMER SERVICE TO RESOLVE ISSUE
28 August 2026
Reply from LOCO Scooters
Joseph,
We’re sorry that your experience with the charging port issue and our service didn’t meet the standard you should expect from us. We understand the frustration this caused, especially with a new bike.
We’re glad the issue has now been resolved, and we genuinely appreciate your feedback. We’ll use it to improve our service and ensure we do better going forward.
Thank you for your patience and understanding.
First class custmer service
First class custmer service. 2 emails answered immediately. Loco rang me up twice to keep me informed. Shipping agent even rang to agree delivery day. I cannot recommend them enough.
27 August 2026
Reply from LOCO Scooters
Hi,
Thank you so much for your fantastic feedback! We’re delighted to hear you were happy with our communication, customer service and delivery experience.
We really appreciate your recommendation and your support. It means a lot to the whole LOCO team! 😊
Ecellent product
Ecellent product, good price and came within a few days of orderng, would recommend .
27 August 2026
Reply from LOCO Scooters
Thank you so much, Brian!
We’re delighted to hear you’re happy with the product, the price, and the quick delivery. We really appreciate you taking the time to share your experience and recommend us.
Reply from LOCO Scooters
Thank you so much, John, for your 5-star review!
We’re delighted to hear you found our staff friendly and helpful. We really appreciate you taking the time to leave us such lovely feedback.
Great communication
I made the mistake of ordering the wrong scooter part for my son, and the helpline and staff especially John was a great help and quick replies on the communication. They were more than good to refund me after it was myself that made the mistake. Will use in future again
4 September 2026
Unprompted review
Reply from LOCO Scooters
Thank you so much, Charlene, for your fantastic review!
We’re really pleased to hear that John and the team were able to help you quickly and make the process as easy as possible. Mistakes happen, and we’re always happy to help find the right solution for our customers.
Thank you for choosing us, and we really appreciate your kind words and your intention to use us again in the future. We look forward to helping you again!
Excellent service from Jon and Team
Excellent service from Jon and Team. Highly recommended shop.
Delighted with my Fiido Nomads
4 September 2026
Unprompted review
Reply from LOCO Scooters
Thank you so much for the fantastic 5-star review!
We’re delighted to hear you received excellent service from Jon and the team, and that you’re enjoying your Fiido Nomads. It’s great to know you’d highly recommend us!
Thanks again for choosing us, and we hope you have many happy miles ahead.
I dropped off my scooter on a Saturday…
I dropped off my scooter on a Saturday morning and asked if it could possibly be repaired by Tuesday evening, to my amazement I got a call to pick it up at 10.30am on Tuesday. A brilliant service same as last time I was there, thanks to Liliana and all the crew. 👍
24 August 2026
Reply from LOCO Scooters
Hi Philip!
We’re delighted to hear we could get your scooter sorted so quickly, especially with the short turnaround you were hoping for!
We’ll be sure to pass your kind words on to Liliana and the rest of the team. It’s fantastic to hear you’ve had another great experience with us.
Good quality
20 August 2026
Reply from LOCO Scooters
Hi Beata,
We’re delighted to hear you’re happy with the quality. We really appreciate you taking the time to leave us a review. If there's anything you need in the future, we're here to help!
Amazing customer service from start to…
Amazing customer service from start to finish. Highly recommend. Shout out to Paddy and Jon for their excellent communication 😃
2 September 2026
Unprompted review
Reply from LOCO Scooters
We’re delighted to hear you had such a positive experience with LOCO from start to finish!
We’ll make sure Paddy and Jon see your kind words. Great communication is something we really value, so it’s brilliant to hear they looked after you so well.
Thank you!
Good service if you are aware what was done.
Good service,the real problem was it was made after 3 rounds of service and Loco Care subscription and my disappointment…But in general was 4 stars service for the scooter and I understood later what the mechanic explained to me and what he’s done and he did a good service .My apologies for the inconvenience and thanks.
20 August 2026
Reply from LOCO Scooters
Hi Martin,
We’re glad to hear that everything was explained clearly and that you were happy with the work carried out by our mechanic.
We understand the frustration when an issue takes longer than expected to resolve, so we appreciate your patience and understanding. It’s great to know that, in the end, you were satisfied with the service.
Helpful staff and fast service
Very friendly staff and no hassle. From payment to bringing the scooter to me was less than 2 minutes very quick service
21 August 2026
Reply from LOCO Scooters
Thanks for the great review, Darren! We’re delighted to hear you found the team friendly and the service quick and hassle-free.
We really appreciate your feedback and hope you’re enjoying your new scooter.
Reply from LOCO Scooters
Thanks so much for this review, Billy! We really appreciate your support and are delighted you had a great experience with LOCO Scooters.
Excellent service from Loco
Bought an Engwe L20 3.0 boost via the bike to work scheme, the signup and voucher redeem process was simple and fast, communication from the team especially Jon was excellent and he kept me informed of next steps. Bike turned up when he said it would and is working great. Highly recommended.
28 August 2026
Unprompted review
Reply from LOCO Scooters
Hi Colm,
Thanks so much for the fantastic review! We’re delighted to hear that everything went smoothly with your Bike to Work purchase and that you’re enjoying your new Engwe L20 3.0 Boost.
It’s especially great to hear that Jon kept you informed throughout the process and made everything simple from voucher redemption through to delivery. We’ll be sure to pass your kind words on to him.
Thanks again for choosing LOCO Scooters, and we hope you get plenty of great rides out of your new bike!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.