LockRite Locksmiths Reviews 3,034

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 577 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professionalism and helpfulness of the staff. Many people appreciate the fair pricing and the quick response times, often noting that technicians arrived promptly and resolved issues efficiently. However, some customers reported dissatisfaction with the service, mentioning instances where a technician was unable to fix the problem, resulting in charges for an unresolved issue. There were also a few reports of poor communication, with some individuals stating that scheduled appointments were not kept or that they received no response after initial contact.

What people talk about most

Service

Clients share positive opinions on service, frequently highlighting the quick response times and efficiency... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpful, friendly, and... See more

Price

Users describe positive interactions with price, consistently finding services to be reasonably priced and... See more

Response time

People report positive experiences with response time. Many customers praise the quick and prompt responses,... See more

Customer communications

Reviewers highlight positive aspects of contact. Many customers praise the quick response times, with some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having only rang yesterday managed to get Alan attendance today. On-time, talked me through what the issues might be, explained how potential improvements may be made in the future to the door mechani... See more

Company replied

Rated 5 out of 5 stars

Great service, emailed them at 6pm due to losing keys to the house and needing to get in the house asap, got a call 5 minutes later to book someone to come out and within 10 minutes of the phone being... See more

Company replied

Rated 5 out of 5 stars

I could not recommend LockRite more highly! The lock on my door broke completely early evening and we could not lock it at all. Wonderful LockRite came out within the hour. The mechanism gearbox neede... See more

Company replied

Rated 5 out of 5 stars

Absolutely outstanding service from Simon today. He arrived right on time, got straight to work, and handled the lock change with impressive speed and precision. His professionalism really stood out:... See more

Company replied


Company details

  1. Locksmith
  2. Emergency Locksmith Service

About LockRite Locksmiths

Written by the company

Need a local locksmith you can trust?
Call us now on 0800 0612 677 or visit https://www.lockrite.org to find a LockRite locksmith near you.

LockRite have a strong focus on customer service and are ranked within THE BEST companies in the Locksmith and Emergency Locksmith categories on Trustpilot by TrustScore and number of reviews.

24 Hour Locksmith Service


LockRite's nationwide network of local locksmiths are on-call 24 hours a day. Available for all types of locksmith work, including lock-outs, emergency entry, lock changes, lock repairs & upgrades, burglary repairs and more.

Smart Security


In addition to traditional locksmith services, we install and maintain the latest digital smart locks and smart security for homes and businesses. This includes smart locks for timber, PVCu and composite doors, such as the Yale Linus, Yale Conexis and Yale Keyless smart locks. Smart alarms, such as the Yale smart home alarm, and the latest smart CCTV security systems.

DBS Checked & Work Guaranteed


All of our locksmiths are DBS checked for your peace of mind and our work is guaranteed with a 12 month manufacturers warranty on all parts and 90 days guarantee on all workmanship

Local Locksmiths


Our highly trained and experienced locksmiths live within the locality they serve or close enough for a short commute. Not only does this mean they can be with you very quickly, but it also means you are helping to support a local business that has an interest in your community.

NO CALL OUT FEE - DBS CHECKED LOCKSMITHS - WORK GUARANTEED - 24 HOUR - TOP RATED

Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 77% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

great service lock change

Derek and his partner were really helpful, explained everything that they were doing
They arrived when they said they were, good price, great service, no faults at all.
I highly recommend them

27 March 2026
Unprompted review
LockRite Locksmiths logo

Reply from LockRite Locksmiths

Hi Stephen, Thank you for taking the time to leave a review. I'm sure Derek will be delighted to read your comments and I'm glad to hear you were pleased with the prices as we do try and keep them as low as possible. Thanks again, Ozzy.

Rated 5 out of 5 stars

Friendly staff

Friendly staff, job well done. Can open my window again and works well now.

26 March 2026
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Reply from LockRite Locksmiths

Hi Geertje, Thank you for taking the time to leave a review we always appreciate our customers feedback and I'm pleased to hear we could get the window working better than ever. Ozzy.

Rated 5 out of 5 stars

Quick easy ,said exactly what he was…

Quick easy ,said exactly what he was going to do .

26 March 2026
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Reply from LockRite Locksmiths

Hi Andrew, thank you for taking the time to leave a review. I'm pleased to hear we could fix the issue quickly and easily. Ozzy.

Rated 5 out of 5 stars

A great prompt response to my call and…

A great prompt response to my call and repairs completed all done and dusted within an hour of initial call …

26 March 2026
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Reply from LockRite Locksmiths

Hi Lynda, thank you for taking the time to leave a review. I'm pleased to hear we could get out to you as soon as possible after the call and I'm glad to hear you are happy with the job completed. Thanks again, Ozzy.

Rated 5 out of 5 stars

Andy was on time

Andy was on time, it was not a straight forward job for him; he did an excellent job and left us safe and happy:
Would recommend this company and Thank Andy for
His hard work and effort:

26 March 2026
Unprompted review
LockRite Locksmiths logo

Reply from LockRite Locksmiths

Hi Suzanne, thank you for taking the time to leave a review. I'm happy to hear that you are pleased with the final results and I'm sure Andy will be delighted to read your comments. Thanks again, Ozzy.

Rated 5 out of 5 stars

Here, on time, good efficient standard of work, good to know.

Having only rang yesterday managed to get Alan attendance today. On-time, talked me through what the issues might be, explained how potential improvements may be made in the future to the door mechanics & finished all of the adjustments required in really good time. It was good to have someone good at their job & willing to explain things. His name is now firmly in my trusted book.

26 March 2026
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Reply from LockRite Locksmiths

Hi Martyn, thank you for taking the time to leave a review. I'm pleased to hear we could get the door working better than ever and I'm sure Alan will be delighted to read your comments. Thanks again, Ozzy.

Rated 5 out of 5 stars
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Reply from LockRite Locksmiths

Hi Ollie, thank you for leaving a review we always appreciate our customers feedback and I'm pleased to hear we could help with fast and efficient service. Ozzy.

Rated 1 out of 5 stars
LockRite Locksmiths logo

Reply from LockRite Locksmiths

Mr Barnes,
I'm sorry to hear that. Our parts are under warranty and we will happily reattend to look at the issue for you. Please advise if you are still having issues.
Thanks, Gemma

Rated 5 out of 5 stars

We had an old safe that needed…

We had an old safe that needed unlocking and Ian got the job done brilliantly!
Very friendly, professional and efficient.
I highly recommend his services.

17 March 2026
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Reply from LockRite Locksmiths

Hi Tess. Thank you for taking the time to leave a review. I'm pleased to hear we could allow you access to the safe and I'm sure Ian will be delighted to read your comments. Thanks again, Ozzy.

Rated 5 out of 5 stars

Very helpful and accommodating!

Very helpful and accommodating!
Went the extra mile on what turned out to be a difficult job.
Would definitely use him again.

24 March 2026
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Reply from LockRite Locksmiths

Hi Rev, Thank you for taking the time to leave a review. I'm pleased to hear you are happy with the final results and we will always be here to help if needed again in the future. Ozzy.

Rated 5 out of 5 stars

5* Service

Friendly , Efficient , arrived on time and completed job in hand .

Highly recommend Freddie

23 March 2026
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Reply from LockRite Locksmiths

Hi Zoey, Thank you for taking the time to leave a review. I'm sure Freddie will be delighted to read your comments and I'm pleased to hear we could arrange a time beforehand to complete the job. Ozzy.

Rated 5 out of 5 stars

Reliable & knowledgable Locksmith

Alan was punctual
Polite & knowledgeable
Both jobs were carried out to a good standard
Would definitely use again

23 March 2026
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Reply from LockRite Locksmiths

Hi Sarah, Thank you for taking the time to leave a review. I'm sure Alan will be delighted to read your comments and I'm happy to hear you are pleased with the final results. Thanks again, Ozzy.

Rated 5 out of 5 stars

Amazing service

Colin made our stressful situation a whole lot easier. He did what he could at the best price possible and really made sure everything was done perfectly. The door was a bit stiff so he removed the stones for me and sanded the bits down a little that were catching to ensure it was a smooth open and close. He also cut us a few extra keys for free to make sure we had what we needed for everyone. Great guy and would recommend his service! Thanks Colin

23 March 2026
Unprompted review
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Reply from LockRite Locksmiths

Hi Leah, Thank you for taking the time to leave a review. I'm sure Colin will be delighted to read your comments and I'm glad to hear you were pleased with the prices as we do aim to keep them as low as possible. Thanks again, Ozzy.

Rated 5 out of 5 stars

Excellent service

Richard couldn't have been more helpful. He knew exactly what the problem was and in no time at all we could shut our back door without slamming it!
He was efficient, knowledgeable and friendly. We would have no hesitation in using LockRite services again.

16 March 2026
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Reply from LockRite Locksmiths

Hi Vee, thank you for taking the time to leave a review. I'm pleased to hear we could fix the problem with the door and I'm sure Richard will be delighted to read your comments. Thanks again, Ozzy.

Rated 5 out of 5 stars

Came out quickly and able to replace…

Came out quickly and able to replace lock as needed

23 March 2026
LockRite Locksmiths logo

Reply from LockRite Locksmiths

Thank you for taking the time to leave a review we always appreciate our customers feedback and I'm pleased to hear we could get your lock replaced and working better than ever. Ozzy.

Rated 5 out of 5 stars
LockRite Locksmiths logo

Reply from LockRite Locksmiths

Thank you for leaving a review we always appreciate any customer feedback and I'm pleased to hear we could help with quick and efficient service. Thanks again, Ozzy.

Rated 5 out of 5 stars

Friendly

Friendly, helpful and very professional.

20 March 2026
Unprompted review
LockRite Locksmiths logo

Reply from LockRite Locksmiths

Hi Martin, thank you for leaving a review we always appreciate any customer feedback and I'm pleased to hear we could help with friendly and professional service. Ozzy.

Rated 2 out of 5 stars

My front UPVC door would not lock… not fixed not happy

My front UPVC door would not lock automatically, when closed, & could be opened from outside unless locked using a key. I called LockRite who came when they said they would. They say no call out charge & free estimate's. A very nice chap sprayed the lock with lubricant which did nothing so he took the lock apart and couldn’t put a plastic piece back so he gave it to me he said I think it’s the gear box but I haven’t got one on the van. I can get one but I will have to travel to Tysley 50 minutes there 50 minutes back it will cost just over £300. I said no. That cost me £90 labour and my door was the same as when the chap arrived. He said do you want a dual finish 6-pin euro cylinder anti-snap cylinder with knob on the inside so you don’t need a key to open/lock from the inside £56. I agreed. So it cost me £156 and my front door is the same as when he arrived. It seems they time there arrival and charge labour even if they can’t fix the problem. Not happy.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Great

Very helpful

13 March 2026
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Reply from LockRite Locksmiths

Hi James, thank you for leaving a review we always appreciate any customer feedback and I'm pleased to hear we could help fix the problem. Ozzy.

Rated 5 out of 5 stars

absolutely amazing service from colin

absolutely amazing service, colin was wonderful he couldn't of done enough.
i would recommend him to anyone, he was kind, helpful and was very through.
he was so respectful within our home and had the job done very quickly. not only was he brilliant at his job but he was lovely to my family, it cant be easy working in an environment with kids running around, but he was lovely with them and very conscious of their safety. thank you colin ill be recommending you to everyone

12 March 2026
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Reply from LockRite Locksmiths

Hi Vicky, thank you for taking the time to leave a review. I'm pleased to hear we could help fix the problem within your home and I'm sure Colin will be delighted to read your comments. Thanks again, Ozzy.

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