LockRite Locksmiths Reviews 3,034

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 577 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professionalism and helpfulness of the staff. Many people appreciate the fair pricing and the quick response times, often noting that technicians arrived promptly and resolved issues efficiently. However, some customers reported dissatisfaction with the service, mentioning instances where a technician was unable to fix the problem, resulting in charges for an unresolved issue. There were also a few reports of poor communication, with some individuals stating that scheduled appointments were not kept or that they received no response after initial contact.

What people talk about most

Service

Clients share positive opinions on service, frequently highlighting the quick response times and efficiency... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpful, friendly, and... See more

Price

Users describe positive interactions with price, consistently finding services to be reasonably priced and... See more

Response time

People report positive experiences with response time. Many customers praise the quick and prompt responses,... See more

Customer communications

Reviewers highlight positive aspects of contact. Many customers praise the quick response times, with some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having only rang yesterday managed to get Alan attendance today. On-time, talked me through what the issues might be, explained how potential improvements may be made in the future to the door mechani... See more

Company replied

Rated 5 out of 5 stars

Great service, emailed them at 6pm due to losing keys to the house and needing to get in the house asap, got a call 5 minutes later to book someone to come out and within 10 minutes of the phone being... See more

Company replied

Rated 5 out of 5 stars

I could not recommend LockRite more highly! The lock on my door broke completely early evening and we could not lock it at all. Wonderful LockRite came out within the hour. The mechanism gearbox neede... See more

Company replied

Rated 5 out of 5 stars

Absolutely outstanding service from Simon today. He arrived right on time, got straight to work, and handled the lock change with impressive speed and precision. His professionalism really stood out:... See more

Company replied


Company details

  1. Locksmith
  2. Emergency Locksmith Service

About LockRite Locksmiths

Written by the company

Need a local locksmith you can trust?
Call us now on 0800 0612 677 or visit https://www.lockrite.org to find a LockRite locksmith near you.

LockRite have a strong focus on customer service and are ranked within THE BEST companies in the Locksmith and Emergency Locksmith categories on Trustpilot by TrustScore and number of reviews.

24 Hour Locksmith Service


LockRite's nationwide network of local locksmiths are on-call 24 hours a day. Available for all types of locksmith work, including lock-outs, emergency entry, lock changes, lock repairs & upgrades, burglary repairs and more.

Smart Security


In addition to traditional locksmith services, we install and maintain the latest digital smart locks and smart security for homes and businesses. This includes smart locks for timber, PVCu and composite doors, such as the Yale Linus, Yale Conexis and Yale Keyless smart locks. Smart alarms, such as the Yale smart home alarm, and the latest smart CCTV security systems.

DBS Checked & Work Guaranteed


All of our locksmiths are DBS checked for your peace of mind and our work is guaranteed with a 12 month manufacturers warranty on all parts and 90 days guarantee on all workmanship

Local Locksmiths


Our highly trained and experienced locksmiths live within the locality they serve or close enough for a short commute. Not only does this mean they can be with you very quickly, but it also means you are helping to support a local business that has an interest in your community.

NO CALL OUT FEE - DBS CHECKED LOCKSMITHS - WORK GUARANTEED - 24 HOUR - TOP RATED

Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 77% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fixed a problem with the lock/closure…

Fixed a problem with the lock/closure on patio door,
And the hinge on the front door. All now working very well. Very friendly and helpful gentleman.

2 April 2026
LockRite Locksmiths logo

Reply from LockRite Locksmiths

Hi Colin, Thank you for taking the time to leave a review. I'm pleased to hear we could fix both problems regarding the patio door as well as the front door. Thanks again, Ozzy.

Rated 5 out of 5 stars

Absolutely outstanding service from…

Absolutely outstanding service from Simon today. He arrived right on time, got straight to work, and handled the lock change with impressive speed and precision. His professionalism really stood out: calm, focused, and clearly experienced. The whole process was smooth from start to finish, and the quality of his workmanship was excellent. If you need a locksmith who’s efficient, friendly, and truly knows his craft, Simon is the one to call.

9 April 2026
Unprompted review
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Reply from LockRite Locksmiths

Hi Tamzy, thank you for taking the time to leave a review. I'm pleased to hear we could change your lock allowing it to work better than ever and I'm sure Simon will be delighted to read your comments. Thanks again, Ozzy.

Rated 5 out of 5 stars

Excellent service

Phoned and within the hour the locksmith attended, found the problem and repaired. Excellent.

8 April 2026
Unprompted review
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Reply from LockRite Locksmiths

Hi Julie, Thank you for taking the time to leave a review we always appreciate our customers feedback and I'm pleased to hear we could help as soon as possible after the call. Ozzy.

Rated 5 out of 5 stars

I rang Alan,and he came over straight…

I rang Alan,and he came over straight away which was brilliant very friendly and sorted my lock and adjusted the door. Would highly recommend 👌 Will certainly use again.
Thank you Alan😊

8 April 2026
Unprompted review
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Reply from LockRite Locksmiths

Hi Linda, Thank you for taking the time to leave a review. I'm sure Alan will be delighted to read your comments and I'm pleased to hear we could sort out the issue with the door. Ozzy.

Rated 5 out of 5 stars

Lock Change on front door

Very pleased with the work that was carried out, the man was very polite and very professional in his work approach, he respected my property and knew exactly what was needed. I would use your company again if it was needed, thankyou very much for everything...

7 April 2026
Unprompted review
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Reply from LockRite Locksmiths

Hi Steve, Thank you for taking the time to leave a review. I'm happy to hear you were pleased with the final results and we will always be here to help if needed again in the future. Thanks again, Ozzy.

Rated 5 out of 5 stars

The locksmith

The locksmith, Kevin, was professional, courteous and very knowledgeable. He came by a personal recommendation and I am really pleased with the work done. I was unable to use the back door so he drilled through the lock and fitted a replacement lock. Super job!

7 April 2026
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Reply from LockRite Locksmiths

Hi Janet, Thank you for taking the time to leave a review we always appreciate our customers feedback. I'm pleased to hear we could fit a replacement lock and I'm sure Kevin will be delighted to read your comments. Thanks again, Ozzy.

Rated 5 out of 5 stars

Prompt

Prompt, professional. Job well done.

7 April 2026
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Reply from LockRite Locksmiths

Hi Brad, Thank you for taking the time to leave a review we always appreciate our customers feedback and I'm glad we could help with prompt and professional service. Ozzy.

Rated 5 out of 5 stars

Brilliant service from Byron

Brilliant service from Byron, sorted my key fob programming out easily. He is very reliable, came within an hour, professional and his equipment was second to none. Would thoroughly recommend

7 April 2026
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Reply from LockRite Locksmiths

Thank you for taking the time to leave a review we always appreciate our customers feedback. I'm pleased to hear we could get out to you quickly after your call and I'm sure Byron will be delighted to read your comments. Thanks again, Ozzy.

Rated 5 out of 5 stars

Freddie was brilliant.

Freddie, who changed our locks, was courteous and of good humour. He clearly knew his trade and the locks were changed without any fuss. Nice one Freddie.

7 April 2026
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Reply from LockRite Locksmiths

Hi Russell, thank you for taking the time to leave a review. I'm pleased to hear we could get your locks changed and working better than ever and I'm sure Freddie will be delighted to read your comments. Thanks again, Ozzy.

Rated 5 out of 5 stars

Chris Clark the locksmith extremely…

Chris Clark the locksmith extremely pleasant and helpful. Job done with minimal fuss. Came when he said he would. Will use them again if there is another time.

7 April 2026
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Reply from LockRite Locksmiths

Thank you for taking the time to leave a review we always appreciate our customers feedback. I'm sure Chris will be delighted to read your comments and we will always be here to help if needed again in the future. Thanks again, Ozzy.

Rated 5 out of 5 stars

Excellent

Excellent, very friendly customer service. Very quick response, reliable prices.

6 April 2026
Unprompted review
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Reply from LockRite Locksmiths

Hi Ewa, thank you for taking the time to leave a review. I'm pleased to hear we could help fix the problem and I'm pleased to hear you thought the prices were reasonable as we do aim to keep them as low possible. Thanks again., Ozzy.

Rated 5 out of 5 stars

Great job!

Wesley came out to us within the hour, absolutely great guy, knew his stuff and stayed until the door was all sorted. Highly recommended.

1 April 2026
Unprompted review
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Reply from LockRite Locksmiths

Hi Dan, thank you for taking the time to leave a review. I'm pleased to hear we could fix the issue with the door and I'm sure Wesley will be delighted to read your comments. Thanks again, Ozzy.

Rated 4 out of 5 stars

Very prompt response to our call.

Very prompt response to our call.
Price quite expensive, but work was necessary!

4 April 2026
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Reply from LockRite Locksmiths

Hi Andy, thank you for taking the time to leave a review. I'm pleased to hear we could get back to you so quickly after your call and I'm sorry you thought the prices were expensive as we do aim to keep them as low possible. Thanks again, Ozzy.

Rated 5 out of 5 stars

I got a locksmith last night

I got a locksmith last night, it was an emergency,he arrived within 15 minutes He was professional, friendly, and got the door open quickly without damage. The price was fair too. Highly recommend!

4 April 2026
Unprompted review
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Reply from LockRite Locksmiths

Hi Flora, thank you for taking the time to leave a review. I'm pleased to hear we could fix the issue with the door and I'm glad you thought the prices were reasonable as we do aim to keep them as low possible. Thanks again., Ozzy.

Rated 5 out of 5 stars

Trustworthy

Kevin is a very reliable guy

2 April 2026
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Reply from LockRite Locksmiths

Hi Charlotte, thank you for taking the time to leave a review. I'm pleased to hear we could help and I'm sure Kevin will be delighted to read your comments. Thanks again, Ozzy

Rated 5 out of 5 stars

Excellent and efficient service

Excellent and efficient service
Kev was fantastic and I couldn’t recommend him highly enough

25 March 2026
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Reply from LockRite Locksmiths

Hi Mike, thank you for taking the time to leave a review. I'm pleased to hear we could help with excellent and efficient service and I'm sure Kev will be delighted to read your comments. Ozzy.

Rated 1 out of 5 stars

Very poor service

Very poor service, the engineer for my area is off long term. Have me the details of another engineer who was covering the region called Adam. Arrangeda price, Adam told me he would be attending either Sunday or Monday if this week. Called him and messaged him twice, no response. Called the company today to be told he's too busy and that I need to find another company. Verity poor service.

29 March 2026
Unprompted review
Rated 5 out of 5 stars

Prompt call-out

Prompt call-out. Kevin was very knowledgeable and managed to unlock patio sliding doors that had locked shut. He ordered the new lock and came next day to fix it. Very efficient and pleasant. Reasonable price too considering the amount of work needed. Would certainly call him again should I need a lock repair.

1 April 2026
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Reply from LockRite Locksmiths

Hi Tom, thank you for taking the time to leave a review. I'm pleased to hear we could get the doors working again better than ever and I'm sure Kevin will be delighted to read your comments. Thanks again, Ozzy.

Rated 5 out of 5 stars

Colin Is Great! Definitely recommend

Colin went above and beyond to help my mum. his kindness and patience really stood out.
He explained everything clearly, worked efficiently, and made what could have been a stressful situation so much easier. It’s rare to find someone so reliable. I truly appreciate everything he did for us, and I will always be grateful for his help. If you ever need a locksmith, I highly recommend Colin.

29 March 2026
Unprompted review
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Reply from LockRite Locksmiths

Hi Paige, thank you for taking the time to leave a review. I'm pleased to hear we could help make a stressful situation a little less stressful and I'm sure Colin will be delighted to read your comments. Thanks again, Ozzy

Rated 5 out of 5 stars

Colin was extremely helpful

Colin was extremely helpful. He is very friendly and made my situation much better by supporting me throughout. Very thankful for Colin. Definitely recommend amazing service.

29 March 2026
Unprompted review
LockRite Locksmiths logo

Reply from LockRite Locksmiths

Hi Ahmed, Thank you for taking the time to leave a review. I'm pleased to hear we could help fix the problem and I'm sure Colin will be delighted to read your comments. Thanks again, Ozzy.

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