Hi, Second time writing feedback. After first time it had been two-three months after order, estimated time of delivery and no reply on my e-mails. After writing here I got contacted with a very fr... See more
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It looks like I have been scammed, I ordered on the 17th June 26 and still not received anything, I have tried on numerous ovation to contact the company but they haven't responded. Please don't be s... See more
Order passed beginning January 26, for a promised delivery beginning April. No news, since then 3 emails without any answer. Looks like they stole us almost 1keur we are looking to introduce a busine... See more
I was impressed by their kind and helpful customer service when I had a minor issue with installation. Sara (or maybe Zara) was very patient with me and efficiently resolved my query. A small disclosu... See more
Company replied
Company details
Written by the company
Our innovative patented Lock Alarm product line provides effective and affordable security solutions for a wide range of common applications. With theft of power tools, lawn/garden machinery, outdoor furniture, camping gear and other valuable equipment on the increase, demand for security products is very high.
Contact info
United Kingdom
- info@lockalarm.com
- lockalarm.com
1.7
Bad
50 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 7% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Recommended!!
Really happy with the way in which their customer service responded to my query. The product quality is top notch.Product arrived within 2 days. Thank you. I would certainly recommend to others.
2 January 2018
Unprompted review
Reply from Lock Alarm
Hi Ashley,
Thank you very much for your review. We are delighted to hear your kind comments about our customer service and that you are glad with the Lock Alarms you recently purchased. If we can be of any further assistance in the future please let me know.
Thank you again for sharing your experience.
Tim
Lock Alarm Customer/Technical Support
Excellent!
Recently purchased a lock alarm from the online store, it was delivered within a reasonable timescale too and was well packaged too. I would recommend the product and the store.
2 January 2018
Unprompted review
Reply from Lock Alarm
Hello Aria,
Thank you for your review. We are delighted to hear you are very happy with your purchase of the Lock Alarm Mini and it arrived timely and good condition. If we can be of any further assistance in the future please let me know.
Thank you again for sharing your experience.
Tim
Lock Alarm Customer/Technical Support
Excellent after-sales service
The Lock Alarm I ordered online was delivered quickly and in good condition. The main purpose of my review is to thank Tim in customer support for his excellent after-sales service. I realised I needed 3 keys instead of the 2 keys that were provided. Tim quickly walked me through how to locate the key code on the device and then he arranged an additional key to be sent to me at no extra cost. Much appreciated!
1 January 2018
Unprompted review
Reply from Lock Alarm
Hello Matthew,
Thank you for taking the time to place a review. We thank you for your kind comments. I was delighted to have been able to assist you in providing an additional key for your Heavy Duty Lock Alarm. If I can be of any further assistance now or in the future please let me know.
Thanks again for sharing your experience.
Tim
Lock Alarm Customer/Technical Support
*** AS PER USUAL *** Don't Trust them!!
*** AS PER USUAL *** We purchase these through a UK suppliers and we are their main buyer of lockalarm products. Every time an order is placed with Lock alarm it takes months to deliver and even then, the full delivery is never fulfilled. Constant promises of delivery dates that never happen and always dodgy excuses. We have over 70 of our customers awaiting delivery of these, it not only giving us a bad name but also adding lots of extra emails and calls. We have now taken the decision to remove these from our website, we can’t rely on your company ruining our excellent reputation. Please don’t try to get this review removed like you did with the last one as trustpilot will only re-instate it. We will also forward all of our customers awaiting back orders to this page, so you should expect many more poor reviews. I suggest that you start being honest with your customers before you lose them all.
4 September 2017
Unprompted review
Reply from Lock Alarm
Hello,
We are sorry to hear of your dissatisfaction. I note you are purchasing through another source but can you please provide us with some more details so we can properly investigate this matter. Did you attempt to contact us directly to see what the issue maybe and/or if a solution could be found? Usually it is pertinent to give the other party a chance to respond and resolve before posting a review. Your review is anonymous and we are not aware of any recent communications matching the content of your review so it is difficult for us to react. Could I therefore ask you to please email me at tim@lockalarm.com so we can assist you.
Tim
Lock Alarm Customer/Technical Support
Good Product
Took a while to be delivered but once I had spoken to someone it arrived quickly. Good product that works well.
6 July 2017
Unprompted review
Reply from Lock Alarm
Hi Niall,
Thank you for your revised review. We are glad to have been able to quickly resolve the delivery issue you unfortunately experienced. In addition we are delighted to hear how pleased you are with the Lock Alarm you received.
Thank you again for sharing your experience.
Tim
Lock Alarm Customer/Technical Support
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