Lock Alarm Reviews 

I’ve owned my alarm for well over a year and in my opinion it is a very good security product considering the affordable price. I had reason to contact their technical team a couple of times; first when the alarm was new and then more recently when I needed to replace the battery (I had carelessly misplaced the instructions). Both occasions I received a prompt response and exactly the help I needed. Highest commendation to this business and its products.

I initially used the query form when I required assistance with the locking alarm I just bought. After waiting a few hours and having not received a reply I went back on their website and stumbled across a chat function. Colleen from their support team was brilliant and a smooth resolution was achieved to my query. Incidentally a day later I received an email reply from my original query. The deduction of one star is because I feel they should make the live chat much more obvious on their site.

Funny how you randomly come across things on the internet. I didn't set out to buy a lock or an alarm but it attracted my interest when mentioned in a blog I read. It's a really nifty bit of apparatus and boy that siren is super loud. Delivery was pretty fast too considering Covid disruptions.

I needed to order urgently because of a tight deadline on a project. Prior to ordering I contacted the company and asked them if they could deliver the day after next. They put me in contact with one of their sales reps who arranged to ship my order overnight by FedEx. Really appreciate all their efforts, and as an additional comment their locks/alarms are top stuff too.

We paid for our stock in May 2018 and have still not received all of our stock. False promises and no response to our emails. This is NOT acceptable. Please REPAY our money.
Lighthaus - South Africa

More than a year and still waiting for stock i had paid for a year ago. As a dealer this is not good enough. Promises every month it will ship but no progress. Either give our money back or ship. Clear decision.

I was impressed by their kind and helpful customer service when I had a minor issue with installation. Sara (or maybe Zara) was very patient with me and efficiently resolved my query. A small disclosure is that afterwards I asked if there was anything I could do to thank her. She suggested I may wish to write a review online. This is my first review on Trust Pilot as I randomly came across this site.

I won one of their clever security devices in a magazine competition. The device I received from the magazine had the accessories missing. I contacted the magazine at first but they were unable to assist so I reached out direct to the manufacturer. They were very understanding and although I only asked for the accessory pack they in fact sent me a whole brand new device (the updated version). Extremely happy and commend the wonderful (customer) service

The lock alarm I bought is of high quality, I am very satisfied. The seller is very kind: despite an initial misunderstanding, he met my needs beyond all my expectations. Thanks!

Made a few bulk orders and I’ve been impressed by both the quality of the products and the service given thus far. Keep it going and I’ll keep coming back for more.

Very satisfied with the alarmed lock I got and the after service I received when I had a query. I’ve recommended to family and friends.

Paid extra for premium delivery as I required the computer lock for an important trip at short notice. Was promptly delivered the next day by a courier. Very fast and excellent device!

I was missing the instruction manual. Got it sent to me by email after I messaged via their website.

I have to report that I am now receiving exemplary service from the Lock Alarm Manufacturing company.
The principal of the company has provided constant and prompt advice to me as a reseller. He has simply gone beyond expectations and I thank him for that. I had already withdrawn the negative comment I placed on trustpilot in 2017 and taken a lets try again approach.
Things are looking good now and i am proud to be selling this quality product. Well done everyone.

Bought 5 Lock Alarms for a small project we are working on. Delivery was prompt. One unit had a wall bracket missing. Contacted their customer support via the online chat. The bracket came the next day. You can't fault service like that!

After being impressed by the alarm my friend owns I purchased three of them; one for my own use and the other two as gifts for close relations. Generally everything was excellent and the products are certainly impressive. Just a very minor moan (and the reason for only giving 4 stars instead of 5 stars) is that the 3 locks were sent in separate packages rather than together in one box. Seems a waste of resources and not exactly environmentally friendly to send like that, I hope that can be improved upon in future. That aside I totally recommend.

I was undecided wich device to purchase but your CS were incredibly helpful and the Lock Alarm they helped me to select is perfect for my requirements too! Thank you.

I love the product but they should pack it better for posting as the bubble envelope had split during transit, a box would be better.

A big thanks to Amy in their Customer Support as she solved the issue I was having with the making the payment via Paypal. She walked me through the process on the online chat and then later confirmed the order had gone through. I received the delivery 3 days later. Well done Amy for doing your company proud. You deserve this 5* review.

Top Marks!
Cool product on first sight and delivery turned out to be much sooner than I had expected.