Banner for Locauto Group - Pisa Aeroporto

Locauto Group - Pisa Aeroporto Reviews 

4,378
•
TrustScore 4.5 out of 5

4.7

Piazzale Mario Cobianchi SNC, 56121 Pisa, Pisa / Toscana, IT

•

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

The assistant at Pisa airport was excellent. She was extremely helpful and spoke English. However the drop off at Milan was challenging as we could not find the entrance. A map would be helpful, as... See more

Company replied

Rated 5 out of 5 stars

Excellent experience with the car rental! The car was clean, comfortable, and in great condition. The service was professional, friendly, and everything went smoothly from start to finish. The whole p... See more

Company replied

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ A flawless car rental experience in Pisa Renting with Locauto was genuinely one of the best travel decisions I made during my stay in Pisa. From the moment I arrived, their team... See more

Company replied

Rated 5 out of 5 stars

We had a great experience renting the car! The pick-up process was very easy and smooth, and Simona was exceptionally kind, friendly, and helpful. She gave us useful advice and clear explanations to m... See more

Company replied


Company details

  1. Car Rental Agency
  2. also in
  3. Van Rental Agency

Written by the company

Presso l'ufficio Locauto Rent di Pisa Aeroporto potrai scegliere tra un'ampia gamma di auto a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020421. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio.


Contact info

  • Piazzale Mario Cobianchi SNC, 56121, Pisa, Pisa / Toscana, Italy

  • +39 0243020421
Promotion box for Locauto Group - Pisa Aeroporto

Unisciti a MyLocauto Friends

Risparmia fino al 20% per sempre sul noleggio auto e furgoni

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(4,378)

61,514 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We have a very good experience with…

We have a very good experience with Locauto for Many years.

5 September 2026
Locauto Group - Pisa Aeroporto logo

Reply from Locauto Group - Pisa Aeroporto

We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo

Rated 5 out of 5 stars

Had great service

Had great service, was upgraded for a reasonable price. Extended stay due to flight cancellation. Easy and accomodating, no issues and no deposit needed. Will be using again for sure.

11 September 2026
Locauto Group - Pisa Aeroporto logo

Reply from Locauto Group - Pisa Aeroporto

Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika

Rated 5 out of 5 stars

Very efficient check-in

Very efficient check-in. Nice car. No deposit neccesary

5 September 2026
Locauto Group - Pisa Aeroporto logo

Reply from Locauto Group - Pisa Aeroporto

Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra

Rated 5 out of 5 stars

Excellent services

Excellent services. Good customer support and very clear instructions. I would rent a car again with Locauto!

4 September 2026
Locauto Group - Pisa Aeroporto logo

Reply from Locauto Group - Pisa Aeroporto

Super feedback, thank you very much! See you soon onboard again with us. Fabio

Rated 5 out of 5 stars

Highly recommend

The car went great, the staff was nice and the price is fair, just a 5/5 experience

11 September 2026
Locauto Group - Pisa Aeroporto logo

Reply from Locauto Group - Pisa Aeroporto

That's great to hear! See you soon, Angelo

Rated 5 out of 5 stars

Super service (which is standard 😊) at…

Super service (which is standard 😊) at Locauto Pisa Airport. I’d never go to another company in Tuscany as Locauto is definitely the best; no nonsense, no hidden fees and fabulous service from staff at the office at Pisa AirPort from start to finish

10 September 2026
Locauto Group - Pisa Aeroporto logo

Reply from Locauto Group - Pisa Aeroporto

Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico

Rated 1 out of 5 stars

We returned a car to Venice Airport

We returned a car to Venice Airport, the car was checked by a person that worked for Locauto and paperwork for returning the vehicle signed off all okay only to be then have our credit card charged 400 Euro with no explanation. That is not acceptable, have one of your representatives call me to discuss this. It’s impossible to speak to anyone, their website also bounced my email so go figure.

Hi Chiara
The link you have given me below doesn't work, and I would have thought that providing a service would mean you reaching out to me, so if there is any care factor, send me an email and provide the information as to why I was charged 400 Euro after I returned the vehicle to Marco Polo Airport in Venice and your representative had told me the car was fine and I signed the document he had provided. I look forward to your email.

1 September 2026
Locauto Group - Pisa Aeroporto logo

Reply from Locauto Group - Pisa Aeroporto

Dear George,thank you for your review.
We sincerely apologize for the frustration this situation has caused.

We would like to clarify that our staff requested your signature during the vehicle inspection at the time of drop-off to acknowledge the condition of the car. If you have not received the final documents detailing the reason for the charge, please reach out to our customer service team by clicking here: https://portale.locautorent.com/websitecs/cs-home.aspx. They will be able to provide you with all the necessary information, including the relevant photos and documentation.

Thank you for your patience as we work to resolve this matter.

Chiara

Rated 5 out of 5 stars

A very good car

A very good car, New ,very good services !!!

7 September 2026
Locauto Group - Pisa Aeroporto logo

Reply from Locauto Group - Pisa Aeroporto

Thanks for your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia

Rated 5 out of 5 stars

The perfect rental at Pisa airport

The staff were very helpful and professional. I’ve received a little bigger car than proposed one during booking process, so our journey was more comfortable. The visual and technical condition was perfect. There were no problems to find rental property as shuffle bus from airport terminal was on service. The only one disadvantage was the time of pickup of the car but this is well known issue of nearly every car rental.

4 September 2026
Locauto Group - Pisa Aeroporto logo

Reply from Locauto Group - Pisa Aeroporto

Thank you for your feedback! Fausto

Rated 5 out of 5 stars

Recommended for car hire

Quick and easy rental. Highly organized, and both pickup and return was smooth sailing. Highly recommended!

7 September 2026
Locauto Group - Pisa Aeroporto logo

Reply from Locauto Group - Pisa Aeroporto

Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra

Rated 5 out of 5 stars

Superb car rental experience at Pisa airport - can't fault it.

We have used Locauto at Pisa airport for several years. There is rarely more than one person in the queue at the rental desk, so quick to collect car and be on our way. There is no pressure to buy additional insurance cover or any extras.All the staff are very pleasant, efficient and speak good English. The cars are clean and in good condition.

6 September 2026
Locauto Group - Pisa Aeroporto logo

Reply from Locauto Group - Pisa Aeroporto

Thank you for taking the time to leave a 5-star review. See you soon, Fausto

Rated 5 out of 5 stars

Great, clean and efficient

Pick up and drop off were efficient. Car in great condition and clean.

6 September 2026
Locauto Group - Pisa Aeroporto logo

Reply from Locauto Group - Pisa Aeroporto

Thank you for leaving us a positive review! See you soon, Enrico

Rated 5 out of 5 stars

Perfect and well organized

Pick up of rental car well organized (we were lucky not having a queue in the rental office).
Car in good technical shape (existing damages well documented in the car history) and clean (inside/outside).
Drop off quick and without discussions or handling problems within 15 minutes (we returned the car without damages caused by us). For our documentation we made a 360• video of the car.
Overall, perfect!
Staff friendly and polite.
Booking process via Booking.com easy.
Price fair enough compared to international rental car companies.

5 September 2026
Locauto Group - Pisa Aeroporto logo

Reply from Locauto Group - Pisa Aeroporto

Thanks for your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia

Rated 5 out of 5 stars

All great again

All great again

29 August 2026
Locauto Group - Pisa Aeroporto logo

Reply from Locauto Group - Pisa Aeroporto

Thanks for your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia

Rated 5 out of 5 stars

Excellent service

Excellent service. Highly recommended. Great cars. Friendly and helpful personnel. Excellent location. Very good prices.

4 September 2026
Locauto Group - Pisa Aeroporto logo

Reply from Locauto Group - Pisa Aeroporto

Thank you for taking the time to leave a 5-star review. See you soon, Fausto

Rated 5 out of 5 stars

Debit card friendly

I was grateful to have found a company which doesn’t ask for a huge deposit or allows the use of a debit card. The staff were friendly and helpful with the clarifications. I would rent from them again.

3 September 2026
Locauto Group - Pisa Aeroporto logo

Reply from Locauto Group - Pisa Aeroporto

Thank you for taking the time to leave us a positive review. See you soon, Enrico

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look