The pick up was really good but the explaination of the returning on bergamo airport was terrible. The adres was literally just te Airport so i could not find the exact parking, when i found it i... See more
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Expensive. But comfortable. And no extra papers with travel to Switzerland. Although - I dont understand why swiss vignette (which is valid for whole year) will be scratched off the windshield after... See more
Company replied
Hired a car from Locauto at Bergamo airport for a 4 day trip to Switzerland. The lady at the desk was very helpful. We got a good price with full insurance. There was no extra charge for driving in... See more
Company replied
the staff in Roma was great. In Bergamo they first refused to give me the car if I do not show a flight ticket that I leave Italy. If this is company policy or North Italy policy I do not know but it... See more
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Company details
Written by the company
Presso l'ufficio Locauto Rent di Bergamo Aeroporto potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020415. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.
Contact info
Via Aeroporto, 13, 24050, Bergamo, Bergamo / Lombardia, Italy
- +39 0243020415
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4.5
Excellent
8K reviews
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It was easy to rent and take the car
It was easy to rent and take the car. The price was very affordable. The car was good.
23 August 2026
Reply from Locauto Group - Bergamo Aeroporto
That's great to hear! See you soon, Angelo
Price big was
20 August 2026
Reply from Locauto Group - Bergamo Aeroporto
Dear Gocha,thank you for your review.
We are sorry to hear that your experience was not completely satisfactory regarding the price.
Please note that our rates are based on a dynamic pricing system, which fluctuates according to market demand and vehicle availability.
We truly value your feedback and will take your comments into account as we work to improve our services. We hope to have the opportunity to welcome you back in the future.
Chiara
Honest company
They even upgraded me with a better car .. new car full of technology
The staff were great George was very helpful.!
Will come back again for sure
20 August 2026
Reply from Locauto Group - Bergamo Aeroporto
Thank you so much for your positive feedback and for taking the time to post this review. Gaia
Reply from Locauto Group - Bergamo Aeroporto
Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra
Inganno
Una grande truffa se non acquisti un'assicurazione da nulla solo da una società esterna ti spingono che hai danneggiato il veicolo e devi pagare ti avverto contro questa compagnia
Edit
Only I have before and after photos and there is no damage!
27 August 2026
Reply from Locauto Group - Bergamo Aeroporto
Ciao Bartosz A., grazie per la tua recensione e per darci modo di spiegare.
Ci dispiace molto per la tua insoddisfazione e ci rammarichiamo che tu abbia avuto questa sensazione riguardo al nostro servizio.
Desideriamo chiarire che il nostro staff esegue le verifiche sui veicoli al momento della riconsegna applicando le stesse identiche procedure per tutti i clienti, a prescindere dalle coperture assicurative stipulate. I controlli sui danni sono fondamentali sia per mantenere i report sempre aggiornati a tutela dei guidatori successivi, sia per garantire la massima sicurezza del veicolo prima di ogni nuovo noleggio.
Ci dispiace che tu ti sia sentito accusato: la verifica del veicolo è un passaggio standard indispensabile e mai mirato alla singola persona. Ci auguriamo di poterti offrire un'esperienza migliore in futuro.
Elisa
Reply from Locauto Group - Bergamo Aeroporto
Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico
Easy to find in the airport
Easy to find in the airport. The procedure of return, even without employee is fast and clear. Clean and good cars. Polite staff at the reception in the airport.
The insurance packages is little bit expensive.
19 August 2026
Reply from Locauto Group - Bergamo Aeroporto
The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide
I’ve booked Audi A3 or similar
I’ve booked Audi A3 or similar. But i’ve got Skoda Karoq - not the same class auto. Otherwise, the service was easy to use and the staff was friendly.
26 August 2026
Reply from Locauto Group - Bergamo Aeroporto
Dear Tadas,thank you for your review.
We are sincerely sorry that the car did not meet your expectations this time.
We would like to remind you that bookings are based on vehicle categories, and unfortunately, we cannot guarantee a specific model.
We hope to welcome you back for a much better experience next time.
Elisa
Very good car 😀
26 August 2026
Reply from Locauto Group - Bergamo Aeroporto
The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide
Reply from Locauto Group - Bergamo Aeroporto
Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika
A very reliable car rental company
A very reliable car rental company. We received a brand-new, clean car and the instructions for picking it up were very clear and easy to follow. We had a great experience and would definitely recommend this company!
24 August 2026
Reply from Locauto Group - Bergamo Aeroporto
Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo
New cars 0 to 12months old i would…
New cars 0 to 12months old i would say,staff it’s ok,service average it’s ok and if you take Don’t worry extra cover all the booking process becomes faster
15 August 2026
Reply from Locauto Group - Bergamo Aeroporto
Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika
Nomeru uno
Nomeru uno! Thanks for giving me the car with debit card and no deposit. You saved my trip.
25 August 2026
Reply from Locauto Group - Bergamo Aeroporto
We're happy to hear you had a great time in Italy. See you soon, Ginevra
Helpful and fast
18 August 2026
Reply from Locauto Group - Bergamo Aeroporto
Hey, thank you so much for your kind words. we hope to see you soon! Erika
Irritating experience
I told, I'm fully covered - but person behind the desk didnt want to listen, and tried to up sell one more insurance. I received heavy smokers car. Car wasn't cleaned properly inside. Among rubbish I found powerbank. Not bad at all :-)
24 August 2026
Reply from Locauto Group - Bergamo Aeroporto
Dear Andy,thank you for sharing your feedback with us.
Regarding the coverage, please note that Locauto does not have visibility into policies purchased through third-party brokers, as those agreements are made directly between you and the broker. Our staff is trained to inform customers about our specific rental conditions and optional services so that everyone can make an informed, free choice at the desk.
We are truly sorry about the cleanliness of the vehicle, as this certainly does not reflect our standards. We take your comments seriously and will use them to improve our cleaning and inspection procedures.
We hope to welcome you back in the future for a true 5-star experience!
Elisa
Great car, great service
This is my second time witch Locauto. I had a great experience with Locauto, like the first time. The car pick-up and return process was quick, smooth, and hassle-free. The team was helpful and professional. I would definitely use their service again. In the return process, Riccardo and Elia were very helpful, like the pick-up office in Milano - Corvetto.
23 August 2026
Reply from Locauto Group - Bergamo Aeroporto
Hey, thank you so much for your kind words. we hope to see you soon! Erika
Very helpful at the desk.
17 August 2026
Reply from Locauto Group - Bergamo Aeroporto
Dear Pat,thank you for your kind review.
We are thrilled that you enjoyed our helpful staff.
WE look forward to welcoming you back in the future.
Elisa
Positive
Positive: New car, transport form the airport the parking.
Negative: You don’t have a real contact if something goes wrong. I tried to call and ask something about the delivery, and I did not find somebody.
The call center is till 8 pm.
24 August 2026
Reply from Locauto Group - Bergamo Aeroporto
Dear Ioan Alexandru,thank you for your feedback! We are pleased to hear that you enjoyed the new car and the shuttle service from the airport.
We sincerely apologize if our phone support fell short of your expectations during your rental. We would like to highlight that direct phone contacts for our individual rental locations, as well as essential assistance numbers, are always accessible by scanning the QR code displayed inside the vehicle.
We take your comments to heart and will use your feedback to ensure we provide clearer information about our support channels at pickup so our customers always feel fully assisted.
We hope to welcome you back again for an even better experience!
Chiara
Reply from Locauto Group - Bergamo Aeroporto
Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio
Reply from Locauto Group - Bergamo Aeroporto
Super feedback, thank you very much! See you soon onboard again with us. Fabio
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