LoansOne Reviews 

87
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professional attitude, and dedication to securing the best outcomes. Many highlight the exceptional service, noting the smooth, quick, and easy process, with clear communication and constant updates from start to finish. The customer service is frequently described as outstanding, with people appreciating the prompt responses and the team's commitment to delivering the best possible experience. However, a few other people also felt that their time was wasted, experiencing delays and a lack of clear answers to their questions.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, efficiency, and... See more

Service

Clients share positive opinions on service, consistently highlighting its helpfulness, efficiency, and speed.... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness and quick responses... See more

User experience

Customers consistently report positive and seamless experiences, often describing the process as easy and... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting the instant and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I would like to recommend everyone to apply for business funds with Micah from Loans One because she has provided great services and quick response to help me getting funds that I needed in time. Ver... See more

Rated 5 out of 5 stars

Jonas was patient and steered me through the process. He could have become irritated with me but he maintained his professional and friendly attitude throughout. Bravo

Rated 5 out of 5 stars

Micah was awesome. Very diligent and helpful. Always followed up when they said they would. Very polite and professional. Great all round service.

Rated 5 out of 5 stars

Edlyn was amazing definately a 5 star review High communication Support the entire way through process Support and easy process Thank you


Company details

  1. Alternative Financial Service
  2. Loan Agency

Written by the company

Since 2016, LoansOne has helped Australian businesses get the funds they need, when they need them. 80+ lenders. One simple application. We do the heavy lifting so you can get back to running your business. All business loans, in one place.


Contact info

4.8

Excellent

TrustScore 5 out of 5

87 reviews

5-star
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3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(87)

80 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Adrian was excellent

Adrian was efficient, professional, thorough and helpful
Step by step guidelines and very responsive with moving forward with each stage of loan
Everything was explained, no surprises and things occurred in a timely manner

20 April 2026
Unprompted review
Rated 5 out of 5 stars

May was very enthusiastic

May was very enthusiastic, communicative and upbeat. She got the business more than I expected and was quite patient with working with my busy schedule. Now my I’m able to expand my business with less stress

17 April 2026
Unprompted review
Rated 5 out of 5 stars

My experience with Aivee has been so…

My experience with Aivee has been so awesome and amazing. Aivee was so professional and experienced at what she was doing it has just taken all the pressure off me can't thank Aivee enough for what she has done as its chasing a goal that I have had so easy.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

I have been dealing with young Johnny

I have been dealing with young Johnny. He is very confident in his position has organised me to business loans to help with cash flow for my business very fast and effective. Always polite. If he says he’s going to call you he does

22 February 2026
Unprompted review
Rated 1 out of 5 stars

Stay far away from these guys

Stay far away from these guys. They avoid answering questions and use delay tactics. They give misleading information and hope that you will sign off before you get the truth of what you will actually be paying. I wasted hours of my time for no outcome. They give you the repayment figures that are actually on a per day basis and lead you to believe that it is weekly. Do not proceed with this company

24 February 2026
Unprompted review
LoansOne logo

Reply from LoansOne

Hi Caroline,

We are really sorry to read this and to hear that you feel this way. That is never the experience we want anyone to have.

Transparency is very important to us, especially around repayment terms, so we would genuinely like the chance to review this properly with you.

Our Head of Customer Success has reached out directly. Please check your inbox, including your junk folder, so we can resolve this for you as quickly as possible.

We apologise for any inconvenience caused and hope to speak with you soon.

- LoansOne Customer Success Team

Rated 1 out of 5 stars

A sister company of Home Sec and part…

A sister company of Home Sec and part of a wider network of high-cost credit providers. Supplying your details once appears to result in ongoing circulation of that information across related entities, leading to repeated calls and emails offering effectively the same product. Advising that you are not interested does not appear to end the contact. Instead, it shifts to another participant within the network.
In my experience, this contact continued even after I expressly requested that my details be removed and was informed by staff that this had been done. When concerns about these practices were later raised publicly, the response was not engagement or clarification, but continued contact and threats of legal action aimed at having the opinion removed.
The lending products commonly marketed by businesses in this sector are typically associated with very high interest rates and substantial fees. For consumers experiencing financial stress, this type of credit can quickly exacerbate hardship, turning a short-term cash issue into an extended and costly debt cycle.
In the current cost-of-living crisis, this approach is particularly concerning. Australians in genuine financial difficulty are more vulnerable to persistent marketing of expensive credit, despite ASIC and ACCC guidance warning that such products may be unsuitable for people already in hardship. What is framed as assistance can instead deepen financial instability at precisely the time consumers are least able to absorb it.
If you are comfortable with persistent sales contact, premium-priced lending, and your personal details being shared across affiliated businesses, this may meet expectations. For anyone in financial crisis, extreme caution is strongly advised.

8 January 2026
Unprompted review

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