Had to wait in a queue today, which is unusual. Luckily the gentleman went through all the data info as I'd forgotten to inform them of changes. Always helpful & polite staff able to resolve any issue... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was really worried about the date of my next Injection.I have a long standing Anxiety State.I self inject ,that's fine but I am over anxious working out next date.I telephoned my delivery service n... See more
Company replied
Karen in the call centre made the experience great for me. I've had some frustrations ordering a medication but I feel assured that Karen has sorted it. She was understanding and warm natured and went... See more
Company replied
Today, I had the pleasure of speaking with a lovely gentleman named Ash Ajmal on two separate occasions regarding an issue with my medication delivery. Ash was extremely helpful and went above an... See more
Company replied
Company details
Written by the company
We’re one of the most experienced providers of specialist clinical care outside of hospital, in the UK. For nearly 30 years, we’ve pioneered access to clinical therapies outside of hospital, in patients’ homes and communities. Every day we’re helping patients live independently and take control of their life. We provide medication and specialist nursing for the greatest number of therapy areas and complex conditions, out of hospital. Our success is measured by the quality of our outcomes. For patients we know it’s the time and independence to live life to their potential alongside their condition, enabling time and flexibility to prioritise family life and work. For health professionals, it’s finding smarter solutions to work more effectively with resources to do the best for their patients. What we know, learn and share from treating more than 90,000 patients each year, inspires clinical breakthroughs for a changing world. It’s what we know.
Contact info
United States
- lloydsclinical.com
4.6
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 24 hours
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Excellent customer service from Sue
The score for this review is in relation to my experience with Sue who is part of the new patient team.
I’d had trouble with my medication order and was feeling pretty upset about it. I spoke to Selena initially who was very pleasant and professional and she told me a manager would call me back. When that didn’t materialise, I called again and spoke to Sue who was able to provide me with assurances that the issue would be rectified.
Within 24 hours, Sue provided me with a solution. I was delighted with how she dealt with the situation which may not seem like a big deal, but when you have been waiting so long for medication, it can really feel disheartening to not receive it on time.
Sue is a credit to the organisation.
23 June 2026
Unprompted review
Reply from Lloyds Clinical
Dear Jane
Thank you for sharing your experience. We’re sorry to hear about the initial difficulties with your medication, but we’re really pleased that Sue was able to step in, provide reassurance, and resolve the issue so quickly. We’ll be sure to pass on your kind words to both Sue and Selena. . We appreciate you taking the time to leave a review.
Kind regards
Patient Safety and Complaints Improvement Team
Very friendly
Julie was so helpful and lovely to talk to. She made it so easy and all was very organised
22 June 2026
Unprompted review
Reply from Lloyds Clinical
Dear Julie
Thank you for your lovely feedback! We're so glad Julie was able to help and make everything clear and well organised for you.
Kind regards
Patient Safety and Complaints Improvement Team
Excellent service today under the most…
Excellent service today under the most testing of circumstances
22 June 2026
Unprompted review
Reply from Lloyds Clinical
Dear Joanna
Thank you for taking the time to leave a review, we are glad to hear you received excellent service.
Kind regards
Patient Safety and Complaints Improvement Team
This is the 3rd or 4th time I've called…
This is the 3rd or 4th time I've called to be between 16/18 in the queue & wait over an hour. Several times I gave up. However, once through I was dealt with politely & efficiently.
22 June 2026
Unprompted review
Reply from Lloyds Clinical
Dear Carol-Ann
We sincerely apologise for the extended wait you experienced when trying to speak with our Patient Services team.
We understand how important it is to receive timely support, and we recognise that delays can be frustrating and inconvenient.
Please be assured that we are actively reviewing our processes and capacity to improve response times and ensure a more efficient experience for all patients. Your feedback is invaluable in helping us make these improvements.
Kind regards
Patient Safety and Complaints Improvement Team
Well the gentleman I spoke was so…ordering prescription
Well the gentleman I spoke was so cheerful and helpful he went over and above with help for my order. Thank you Jackie Griffiths
19 June 2026
Unprompted review
Reply from Lloyds Clinical
Dear Jackie,
Thank you for taking the time to leave a review. We are delighted to hear your positive comments about our Patient Services team, who assisted you with booking your delivery. We really appreciate your feedback on our service.
Kind regards
Patient Safety and Complaints Improvement Team
Rearranged delivery
I spoke to a gentleman named Joe who was incredibly polite, professional and helpful. He quickly rearranged a delivery for me and I can't fault him.
19 June 2026
Unprompted review
Reply from Lloyds Clinical
Dear patient,
Thank you for taking the time to leave a review. We are delighted to hear your positive comments regarding your service from Joe. Your feedback is truly important to us and we are grateful you have taken the time to share your experience.
Kind regards
Patient Safety and Complaints Improvement Team
Reply from Lloyds Clinical
Dear Stefan,
Thank you for taking the time to share your experience with us. We're pleased to hear you are satisfied with our service and really value your feedback.
Kind regards Patient Safety and Complaints Improvement Team
Always Helpful
Had to wait in a queue today, which is unusual. Luckily the gentleman went through all the data info as I'd forgotten to inform them of changes. Always helpful & polite staff able to resolve any issues or queries I have. I love the fact the medication is delivered to my door (or 2nd address if needed) & I'm contacted to arrange delivery so I know I won't run out & it's 1 less thing for me to remember to organise.
19 June 2026
Unprompted review
Reply from Lloyds Clinical
Dear Jacqui,
Thankyou for leaving this review and sharing your experience with us. We are sorry to hear you had to wait in a queue and have reported this back to our Patient Services Team. However, we are glad to hear that the assistance given to you was helpful along with your positive comments about our service.
Kind regards
Patient Safety and Complaints Improvement Team
Very helpful experience
The lady I spoke to on the phone, I can't for the life of me remember her name, helped me with my delivery, there was a mistake on my end but she was very helpful, very quickly and got it sorted without an issue. She was polite and professional and made sure I got the medication I needed in good time, and has reassured me that if any more problems arrive with my deliver due to not recieving a text I will phone back. Highly appreciate her help
18 June 2026
Unprompted review
Attentive call very good I’m very happy with my call today…
I’m very happy with my call today despite the wait. It was very helpful and informative and put me on the right track
18 June 2026
Unprompted review
Reply from Lloyds Clinical
Dear Theresa,
Thank you for taking the time to leave a review. We are delighted to hear your positive comments about your experience with our Patient Services Team, we really appreciate your feedback on our service.
Kind regards
Patient Safety and Complaints Improvement Team
Lovely staff
18 June 2026
Unprompted review
Reply from Lloyds Clinical
Dear Alice
Thank you for taking the time to leave a review. We appreciate your feedback.
Kind regards
Patient Safety and Complaints Improvement Team
After a short wait In the phone queue…
After a short wait In the phone queue my call was answered by Joe, he was pleasant to talk to and efficiently organised a timely delivery of my medication I am very happy with the service received today
18 June 2026
Unprompted review
Reply from Lloyds Clinical
Dear Patient
Thank you for your kind feedback! We're delighted to hear Joe was able to assist you promptly and make the process smooth. We'll be sure to pass on your compliments, it's great to know you’re happy with the service you received today.
Kind regards
Patient Safety and Complaints Improvement Team
Terrible app, long call wait, staff are helpful
Whilst staff are helpful, getting through to them in a reasonable time frame is impossible. As I write this review, I have been waiting in queue for 1 hour and 12 minutes! (I was finally answered after 2 hours 7 minutes!)
The app is useless. My foetnightly injections are delivered in a set of four, with the next delivery requiring scheduling when there are two injections left. Even based on me having one injection left, my next scheduled delivery on the app is still SIX to EIGHT WEEKS outside of that time. Customer service are very much aware of this issue, and advised "it would be rectified", but hasn't.
Last year, it did not take over an hour to get through to an advisor. Have LCH reduced their staff?
The only reason LCH has received two stars is how helpful the advisors are when you get through to them.
17 June 2026
Unprompted review
Reply from Lloyds Clinical
Dear Emerald
Thank you for your feedback. We’re very sorry to hear about your delays when trying to contact us.
This is not the level of service we aim to provide. We have requested further information so we can look into this properly and delegate the matter to the appropriate teams for investigation.
Thank you for bringing this to our attention.
Kind regards,
Patient Safety and Complaints Improvement Team
Great help from karen today to sort…
Amazing service . Once I got through Karen went above and beyond to sort out my delivery. Nothing was a problem and called back when she said she would.
16 June 2026
Unprompted review
Reply from Lloyds Clinical
Dear Stuart,
We’d like to thank you for your kind words and for sharing your experience with our Patient Services Team member Karen. Your feedback is important to help us recognise what we’re doing well and where we can continue to learn.
Kind regards
Patient Safety and Complaints Improvement Team
A lovely woman
A lovely woman, Judy helped me with getting my medication.
Thank you so very much.
16 June 2026
Unprompted review
Reply from Lloyds Clinical
Dear Patient,
Many thanks for leaving a review about our service. We're delighted to hear about your positive experience with Judy, and we really appreciate you sharing your feedback with us.
Kind regards
Patient Safety and Complaints Improvement Team
Helpful service
Spoke to Joe today and he was very friendly and helpful with sorting my husbands delivery issue. Great service from Joe and helped in every way that he could. Thank you Joe
16 June 2026
Unprompted review
Reply from Lloyds Clinical
Dear Vicky,
Thank you for taking the time to leave a review. We are delighted to hear your positive comments regarding the help your received from Joe. Your feedback is truly important to us and we are grateful you have taken the time to share your experience.
Kind regards
Patient Safety and Complaints Improvement Team
Friendly Positive Experience
Very friendly, Karen took the time to explain everything in detail. Answered all of my questions. I was stressed about the proceedings however after a good chat I am at ease with everything. Thank you 🙏
16 June 2026
Unprompted review
Reply from Lloyds Clinical
Dear Sally,
Thank you for leaving a review about your experience with Karen from our Patient Services Team. We are very pleased to hear that you are happy with our service and really appreciate your feedback.
Kind regards
Patient Safety and Complaints Improvement Team
I spoke with Karen
I spoke with Karen. She was really patient and explained the full process. Really appreciated her consideration and explanation. Thank you!
15 June 2026
Unprompted review
Reply from Lloyds Clinical
Dear Jonathan,
Thank you for taking the time to leave a review. We are delighted to hear your positive comments about Karen, who assisted you today with your installation into our service. We really appreciate your feedback.
Kind regards
Patient Safety and Complaints Improvement Team
Friendly, helpful assistance
The only reason I didn't give 5 stars is that I had to wait for 1.5 hours for my call to be answered. The lovely assistant I spoke to told me that the previous caller had only waited 10 minutes, so it made me wonder how the system works 🤔 The assistant was very friendly and helpful and we've always had very good support. I hope the new App will help things flow more smoothly once it's up and running.
12 June 2026
Unprompted review
Reply from Lloyds Clinical
Dear Sharon,
Thank you so much for taking the time to share your feedback and for your kind words about our team – we’re really pleased to hear that you’ve received helpful support.
We’re very sorry to hear about the longer-than-expected wait time you experienced on this occasion. We understand how frustrating that can be, especially when experiences seem inconsistent. Call volumes can vary throughout the day, which can sometimes affect waiting times, but we absolutely appreciate your feedback and have shared it with our Patient Services team to review how we manage this to improve consistency.
Kind regards
Patient Safety and Complaints Improvement Team
Contacted me to sort delivery and…
Contacted me to sort delivery and explain my new medication, customer service was great made sure I understood everything very happy happy.
12 June 2026
Unprompted review
Reply from Lloyds Clinical
Dear Ryan,
Thank you for taking the time to share your experience with us, we are happy to hear it was positive. Your feedback is truly important to us and we are grateful you have taken the time to share it.
Kind regards
Patient Safety and Complaints Improvement Team
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