Had to wait in a queue today, which is unusual. Luckily the gentleman went through all the data info as I'd forgotten to inform them of changes. Always helpful & polite staff able to resolve any issue... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was really worried about the date of my next Injection.I have a long standing Anxiety State.I self inject ,that's fine but I am over anxious working out next date.I telephoned my delivery service n... See more
Company replied
Karen in the call centre made the experience great for me. I've had some frustrations ordering a medication but I feel assured that Karen has sorted it. She was understanding and warm natured and went... See more
Company replied
Today, I had the pleasure of speaking with a lovely gentleman named Ash Ajmal on two separate occasions regarding an issue with my medication delivery. Ash was extremely helpful and went above an... See more
Company replied
Company details
Written by the company
We’re one of the most experienced providers of specialist clinical care outside of hospital, in the UK. For nearly 30 years, we’ve pioneered access to clinical therapies outside of hospital, in patients’ homes and communities. Every day we’re helping patients live independently and take control of their life. We provide medication and specialist nursing for the greatest number of therapy areas and complex conditions, out of hospital. Our success is measured by the quality of our outcomes. For patients we know it’s the time and independence to live life to their potential alongside their condition, enabling time and flexibility to prioritise family life and work. For health professionals, it’s finding smarter solutions to work more effectively with resources to do the best for their patients. What we know, learn and share from treating more than 90,000 patients each year, inspires clinical breakthroughs for a changing world. It’s what we know.
Contact info
United States
- lloydsclinical.com
4.6
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 24 hours
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I can’t remember the name of the lady I…
I can’t remember the name of the lady I spoke to today. She was very pleasant and thorough with all the information I needed. Also giving opportunity to go over anything again if needed. Everything I needed to know was provided in a very professional yet friendly and respectful manner.
14 July 2026
Unprompted review
Reply from Lloyds Clinical
Dear Lu
Thank you so much for your kind review. We're delighted to hear about your experience with our dedicated Patient Services team who provided you with all the information about our service. We're so glad that you found them helpful and professional and that they were able to answer any queries you had. We really appreciate your feedback on our service.
Kind regards
Patient Safety and Complaints Improvement Team
The nice man I had this afternoon was…
The nice man I had this afternoon was really helpful with the problem with my tablets not being delivered on time even though I hair 50 minutes to get to talk to someone but earlier that day I waited 2and 1/2 hours to talk to somebody about the same problem she promised my tablets would be with me but not updated on eta the nice man was so nice and very helpful I give him a 5 stars and I did get a update from Homecare in the end
13 July 2026
Unprompted review
Reply from Lloyds Clinical
Dear Denise
Thank you for taking the time to leave a review. We’re so sorry to hear about the delays you experienced in getting through to our Patient Services team for an update on your delivery. We’d like to reassure you that we’re actively trying to reduce and improve call waiting times to ensure smoother communication for our patients.
We also really appreciate your kind comments on the co-ordinator who assisted you and helped to resolve your concerns.
Thank you again for sharing your experience with us as it helps to identify areas where we can improve our service and communication.
Kind regards
Patient Safety and Complaints Improvement Team
Lovely pleasant phone call
Lovely pleasant phone call. Staff are very helpful and informative.
13 July 2026
Unprompted review
Reply from Lloyds Clinical
Dear Carly
Thank you for taking the time to leave a review. We're so pleased to hear about your positive experience with our dedicated Patient Services team who provided you with all the information on our service. We appreciate your kind comments and your feedback.
Kind regards
Patient Safety and Complaints Improvement Team
Julie was very polite and informative
Julie was very polite and informative. She was clear in her questions and pleasant in conversation
13 July 2026
Unprompted review
Reply from Lloyds Clinical
Dear Paul
Many thanks for your kind review. We're really pleased to hear about your positive experience with Julie from our dedicated Patient Services team who explained our service to you. We're grateful for your feedback and remain committed to continually providing an excellent patient experience.
Kind regards
Patient Safety and Complaints Improvement Team
Julie at Lloyds
Julie at Lloyds was very friendly and moved me towards getting my new drug.
13 July 2026
Unprompted review
Reply from Lloyds Clinical
Dear Julie
Thank you so much for your review. We're delighted to hear your positive comments about Julie from our dedicated Patient Services team who assisted you with the delivery arrangements for your new medication. We're really grateful for your feedback on the service you received.
Kind regards
Patient Safety and Complaints Improvement Team
Brilliant service and very nice people…
Brilliant service and very nice people to talk to 👍👍
13 July 2026
Unprompted review
Reply from Lloyds Clinical
Dear Ian
Many thanks for taking the time to leave a review. We're really pleased to hear about your positive experience with our dedicated Patient Services Team who assisted you. We greatly appreciate your feedback on the service you received and remain committed to continually providing an excellent patient experience.
Kind regards
Patient Safety and Complaints Improvement Team
Medication delivery
The lady that called me explained everything that was going to happen about the medication delivery and the process, excellent A*****
10 July 2026
Unprompted review
Reply from Lloyds Clinical
Dear Andrew
Thank you for your lovely feedback. We’re delighted to hear that the information provided was clear and that your experience was so positive. Your kind comments are greatly appreciated!
Kind regards
Patient Safety and Complaints Improvement Team
Kind and informative over the phone
Kind and informative over the phone. Helpful and reassuring too. Thank you for the experience, it was very much appreciated.
10 July 2026
Unprompted review
Reply from Lloyds Clinical
Dear Kerensa
Thank you for your kind feedback. We’re so pleased to hear that you found our team helpful, reassuring and informative. Your comments are greatly appreciated and will be shared with the team.
Kind regards
Patient Safety and Complaints Improvement Team
Thankyou for always been a great service
Thankyou for always been a great service
10 July 2026
Unprompted review
Reply from Lloyds Clinical
Good morning
Thank you for taking the time to leave a review. We are glad to hear you have been provided a great service.
Kind regards
Patient Safety and Complaints Improvement Team
Amazing Karen 🙂
I was having a nightmare getting my medication script pinned down to when it was sent across to homecare, someone somehow somewhere wasn't be competent! After a few correspondence between the hospital and here we finally got there and that is all thanks to an amazing member of staff called Karen, even when I got upset knowing that I wouldn't get my medication in time, (which to those who know know how important it is, especially if you are prone to flare ups!). Karen understood and was professional and caring all throughout our correspondence. Karen is a credit to your company 🙂. I now have a delivery date, I just need to decompress so I'm not stressing over the weekend!
8 July 2026
Unprompted review
Reply from Lloyds Clinical
Dear Liane
Thank you so much for your kind feedback. We’re really sorry to hear about the difficulties you experienced in getting your prescription processed, but we’re pleased it was resolved and that you now have a confirmed delivery date.
It’s wonderful to hear how supportive Karen was during a stressful time. We appreciate you taking the time to leave a review.
Kind regards
Danielle
Caller was so nice and helpful 🤗
9 July 2026
Unprompted review
Reply from Lloyds Clinical
Dear Maria
Thank you for your feedback. We're delighted to hear you found our team member helpful and friendly.
Kind Regards
Patient Safety and Complaints Improvement Team
Had to ring the team today because my…
Had to ring the team today because my delivery for medication is overdue the date i take it . Went on the app to book delivery slot but wasnt able to book it due to the option of dates given the advisor was very helpful and tried to find me a alternative date which he did if they are able to get it passed as its a day they do not usually deliver to my area . Always very helpful and polite .
9 July 2026
Unprompted review
Reply from Lloyds Clinical
Dear Denise
Thank you for your kind feedback. We're pleased to hear our advisor was able to help find an alternative delivery date and provide a positive experience. We appreciate your patience and your comments about the team's helpful and polite service.
Kind regards
Patient Safety and Complaints Improvement Team
Operator was incredibly kind and helpful
9 July 2026
Unprompted review
Reply from Lloyds Clinical
Dear Tommy
Many thanks for leaving a review. We're really pleased to hear about your experience with our Patient Services team and appreciate your positive comments about how helpful and kind you found them when they assisted you. We're really grateful for your feedback on our service.
Kind regards
Patient Safety and Complaints Improvement Team
Excellent service from Joe
Excellent service from Joe. So helpful and understanding
9 July 2026
Unprompted review
Reply from Lloyds Clinical
Dear Mark
Many thanks for your kind review. We're delighted to hear about your experience with Joe from our dedicated Patient Services team who assisted you. We appreciate your positive comments and feedback on the service you received.
Kind regards
Patient Safety and Complaints Improvement Team
Just spoke to Karen an coordinator at…
Just spoke to Karen an coordinator at Lloyds
this woman is 110% customer service
this is what makes it so easy talking to a caring person such as Karen
thank you so muck
8 July 2026
Unprompted review
Reply from Lloyds Clinical
Dear Andy
Thank you so much for your kind words about Karen from our dedicated Patient Services team who assisted you today. We're thrilled to hear your positive comments on the service you received and really appreciate your feedback that you found Karen helpful and caring. We're very grateful to you for taking the time to leave a review.
Kind regards
Patient Safety and Complaints Improvement Team
Today was amazing
Today was amazing! Julie very helpful, friendly and knowledgeable. Gave great advice as to when to call so you’re not on hold for 75mins (previous day!).
Thank you and keep giving exceptional service, it’s makes all the difference. :)
7 July 2026
Unprompted review
Reply from Lloyds Clinical
Dear Nadine
Thank you so much for your kind review. We're delighted to hear about your positive experience with Julie from our dedicated Patient Services Team who assisted you and gave you the help and advice you needed.
We'd also like to apologise for the extended call waiting time you experienced on a previous day and would like to reassure you that we're actively working to improve this.
We're very grateful for your feedback on our service.
Kind regards
Patient Safety and Complaints Improvement Team
Absolutely shocking!!
This is a follow up from last weeks bad review.
Finally after getting my medication delivery confirmed my delivery day was today.
Could it get any worse?? Unfortunately yes!! Delivery driver gave me my package of clinical gauze and wipes but no medication.
When I asked him about where the medication is he said he asked the same question when they gave him my parcel but said that’s all there is.
So Lloyd’s think it’s acceptable to send a van out with just wipes and gauze that I can get from any pharmacy.
Absolutely shocking service yet again!! Every time I try to get my medication delivered there’s a problem.
Just an update…
I was on the phone for a hour today and finally sorted my delivery to my partners work for delivery tomorrow.
Finally sorted!!! No they have messed it up yet again and my medication is coming to my home address where and we are both at work!! Well done Lloyds you are an absolute disgrace!!
7 July 2026
Unprompted review
Reply from Lloyds Clinical
Dear Andy
Thank you for your edited review and please accept our sincere apologies that your delivery due today was booked to the wrong address. We actively contacted our Transport and Patient Services teams on your behalf to resolve this and are aware that our Patient Services management team contacted you to confirm your delivery would be diverted to your partner's work address. We are pleased to confirm that your medication delivery has now been made successfully.
Due to the delivery issues you've experienced, we can confirm that this has been logged on our system for full investigation and a response containing the outcome of our findings will be sent to you within 30 working days.
Once again, we're very sorry for any distress and anxiety that these events may have caused you.
Kind regards
Patient Safety and Complaints Improvement Team
Dear Andy
We're extremely sorry to learn of the further delivery issues you have experienced and would like to sincerely apologise for any inconvenience and frustration that has been caused by our service.
We're aware that a member of our Patient Services management team has since contacted you to resolve the issue and a delivery of your medication has been arranged.
Once again, we're very sorry that our level of service has not met your expectations. Please be assured that we take any complaints received seriously and we will continue to strive to improve our service to ensure that we always provide an excellent patient experience.
Thank you for bringing this matter to our attention.
Kind regards
Patient Safety and Complaints Improvement Team
Always helpful
Always helpful, like how the lady spoke to me
She knew how I was feeling and made me feel at ease
7 July 2026
Unprompted review
Reply from Lloyds Clinical
Dear Susan
Many thanks for taking the time to leave a review. We're delighted to hear your positive comments about our dedicated Patient Services Team and we're glad that you always find them helpful. We appreciate your feedback on our service.
Kind regards
Patient Safety and Complaints Improvement Team
I have had every problem sorted plus a…
I have had every problem sorted plus a helpful add on
6 July 2026
Unprompted review
Reply from Lloyds Clinical
Dear Fran
Thank you for your feedback.
We're delighted to hear that we were able to resolve all your queries and provide some additional helpful support. We really appreciate you taking the time to share your experience.
Kind regards
Patient Safety and Complaints Improvement Team
It was great to talk to Joe this…
It was great to talk to Joe this afternoon. He was kind, helpful, and reassuring.
3 July 2026
Unprompted review
Reply from Lloyds Clinical
Dear Mary
Thank you for your kind feedback.
We're pleased to hear that Joe was kind, helpful, and reassuring during your call.
Kind regards
Patient Safety and Complaints Improvement Team
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