Had to wait in a queue today, which is unusual. Luckily the gentleman went through all the data info as I'd forgotten to inform them of changes. Always helpful & polite staff able to resolve any issue... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was really worried about the date of my next Injection.I have a long standing Anxiety State.I self inject ,that's fine but I am over anxious working out next date.I telephoned my delivery service n... See more
Company replied
Karen in the call centre made the experience great for me. I've had some frustrations ordering a medication but I feel assured that Karen has sorted it. She was understanding and warm natured and went... See more
Company replied
Today, I had the pleasure of speaking with a lovely gentleman named Ash Ajmal on two separate occasions regarding an issue with my medication delivery. Ash was extremely helpful and went above an... See more
Company replied
Company details
Written by the company
We’re one of the most experienced providers of specialist clinical care outside of hospital, in the UK. For nearly 30 years, we’ve pioneered access to clinical therapies outside of hospital, in patients’ homes and communities. Every day we’re helping patients live independently and take control of their life. We provide medication and specialist nursing for the greatest number of therapy areas and complex conditions, out of hospital. Our success is measured by the quality of our outcomes. For patients we know it’s the time and independence to live life to their potential alongside their condition, enabling time and flexibility to prioritise family life and work. For health professionals, it’s finding smarter solutions to work more effectively with resources to do the best for their patients. What we know, learn and share from treating more than 90,000 patients each year, inspires clinical breakthroughs for a changing world. It’s what we know.
Contact info
United States
- lloydsclinical.com
4.6
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 24 hours
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The operator was so helpful and…
The operator was so helpful and hopefully has resolved my log in problem
9 September 2026
Unprompted review
Reply from Lloyds Clinical
Dear Alexander
Many thanks for leaving a review. We're delighted to hear your kind comments about our Patient Services team who assisted you with your query. We're very grateful for your feedback on our service.
Kind regards
Patient Safety and Complaints Improvement Team
I was dealt with very quickly over the…
I was dealt with very quickly over the phone by a really friendly, helpful and knowledgeable chap. He also mentioned and sent me details of your App.
8 September 2026
Unprompted review
Reply from Lloyds Clinical
Dear Carol
Thank you so much for your kind review. We're delighted to hear about your positive experience with Joe from our dedicated Patient Services team who assisted you with your delivery booking.
We also hope that the link to our app will help with your future delivery bookings, but if you have any queries when using this, please do not hesitate to get in touch.
We really appreciate your feedback on our service.
Kind regards
Patient Safety and Complaints Improvement Team
I was really worried about the date of…
I was really worried about the date of my next Injection.I have a long standing Anxiety State.I self inject ,that's fine but I am over anxious working out next date.I telephoned my delivery service number and I spoke to a lady called Marie,she was so kind and helpful,and we worked out correct date together.She reassured me that I shouldn't worry,that they are there to sort out any query I may have.So brilliant
Thank you,your Staff are Amazing.Heather.
7 September 2026
Unprompted review
Reply from Lloyds Clinical
Dear Heather
Many thanks for taking the time to leave a review. We're delighted to hear your positive comments about Marie from our dedicated Patient Services team who assisted you with your enquiry and provided you with the reassurance needed.
We really appreciate your kind words about our staff and are very grateful for your feedback on our service.
Kind regards
Patient Safety and Complaints Improvement Team
Sueper helpful
Sueper helpful, super sensible, super polite super service!
7 September 2026
Unprompted review
Reply from Lloyds Clinical
Dear Zafar
Many thanks for leaving a review. We're delighted to hear about your positive experience with our Patient Services team who assisted you in booking your first medication delivery.
We're so pleased that you found them helpful and polite and we really appreciate your feedback on the service you received.
Kind regards
Patient Safety and Complaints Improvement Team
A return to poor delivery experience
Had a lot of issues with deliveries in the past - but got a lot better over the last 12 months - then they moved to having to use a customer app to order medication which I did and ordered a delivery for 9th Sept which turned up on the 4th. Tried to contact customer service by email twice - no response, not even acknowledgement
4 September 2026
Unprompted review
Reply from Lloyds Clinical
Dear Mr Salisbury
Thank you for leaving a review. We're very sorry to hear about the delivery booking issues you've experienced with our app.
We've requested additional information through Trustpilot to allow us to look into this matter on your behalf, so we can find out what went wrong on this occasion, to make sure this does not happen again.
We'd also like to apologise that you have not received a timely response from our Patient Services team to your emails. Unfortunately the team is currently experiencing a high volume of enquiries, which regrettably has resulted in longer response times than usual. Please be assured that we’re working hard to respond to all emails as quickly as possible and appreciate your patience and understanding during this time.
Kind regards
Patient Safety and Complaints Improvement Team
Great customer service!
Spoke to a gentleman yesterday 04/09/2026 around 5pm (can’t remember his name i do apologise) however he was so helpful given a slightly frustrating experience of not being contacted after my prescription was sent over from the NHS thus leading to me running low on medication.
He managed to get it all sorted and apologized for the process fall down and arranged the next quickest delivery for me and confirmed all account details which does help.
Really hope this praise ends up going back to him and the team as he definitely stood out. Previous advisors have all always been really helpful though.
Thanks,
Finn
4 September 2026
Unprompted review
Reply from Lloyds Clinical
Dear Finn
Many thanks for taking the time to leave a review. Firstly please accept our sincere apologies for any delays in your medication delivery being arranged. We're delighted to hear that our Patient Services team swiftly assisted you, to resolve this matter for you.
We really appreciate your kind comments about the team member you spoke to and we remain committed to providing an excellent patient experience. We're very grateful for your feedback on the service you received.
Kind regards
Patient Safety and Complaints Improvement Team
Reply from Lloyds Clinical
Dear Mark
Many thanks for leaving a review. We're so pleased to hear your positive comments about our staff and we appreciate your feedback on our service.
Kind regards
Patient Safety and Complaints Improvement Team
Really happy with the call today
Really happy with the call today, my query was answered with such a professional manner
Thanks Joe (The call advisor)
1 September 2026
Unprompted review
Reply from Lloyds Clinical
Dear Deru
Thank you so much for leaving a review. We're delighted to hear about your positive experience with Joe from our Patient Services team who assisted you. We really appreciate your kind comments on the service you received.
Kind regards
Patient Safety and Complaints Improvement Team
Very kind lady helped me through the…
Very kind lady helped me through the process
I’m a bit slow and deaf and she was very patient with me
31 August 2026
Unprompted review
Reply from Lloyds Clinical
Dear Peter
Many thanks for taking the time to leave a review and we're so pleased to hear your positive comments about our Patient Services team. We really appreciate your kind words about the team member who assisted you and are very grateful for your feedback on our service.
Kind regards
Patient Safety and Complaints Improvement Team
Very clear information given regarding…
Very clear information given regarding medication details and delivery very friendly and polite
31 August 2026
Unprompted review
Reply from Lloyds Clinical
Dear Caroline
Many thanks for leaving a review. We're delighted to hear about your positive experience with our Patient Services team and are grateful for your kind comments on the service you received.
Kind regards
Patient Safety & Complaints Improvement Team
The lady on the end of the phone was so…
The lady on the end of the phone was so so helpful. She really did go above and beyond especially with my 2 year old in the playing as loud as she could x she took the time and patience to go through everything x
28 August 2026
Unprompted review
Reply from Lloyds Clinical
Dear Kimberley
Thank you so much for your kind review. We're so pleased to hear your positive comments about our Patient Services team who contacted you to explain our service. We're delighted that you found the team member helpful and that they clearly went through everything with you in detail. We appreciate your feedback on the service you received.
Kind regards
Patient Safety and Complaints Improvement Team
My first call from Lloyds explaining…
My first call from Lloyds explaining all the details I needed to know about my new medication. The lady who called was very good, polite and clear in everything she shared with me.
28 August 2026
Unprompted review
Reply from Lloyds Clinical
Dear Dave
Many thanks for taking the time to leave a review. We're delighted to hear about your positive experience with our Patient Services team who contacted you to explain how our service works.
We really appreciate your kind comments on the team member that assisted you and are so pleased you felt reassured by the information that was given. We're very grateful for your feedback on the service you received.
Kind regards
Patient Safety and Complaints Improvement Team
Lloyd’s clinical very difficult to deliver
Get a text message evening before my medication is going to be delivered telling me it will arrive between 8:15-10:15 am. Regardless if this is convenient for me or not with no option to change the slot. Next morning I hear no knocking at the door and no attempt To call me, despite Lloyd’s clinical having my number. All I get is a note through the door. I call to rearrange ( 10 minutes on hold ) to be told I have to wait another week for delivery of my medication!! They won’t allow me to collect, this is the only option they give. Again they inform me I will receive a text the evening prior to delivery, no doubt no option to change. I’m unfortunately someone who works and cannot sit around the house waiting for when Lloyd’s decide they’re going to turn up. Ordinarily any other prescriptions I can pop down to my local pharmacy at a convenient time and collect. Why are Lloyd’s clinical so difficult. Very poor service and extremely unimpressed.
27 August 2026
Unprompted review
Reply from Lloyds Clinical
Dear Paul
Thank you for taking the time to leave a review. We appreciate your feedback regarding our delivery notifications.
As part of our standard process, a 2-hour timeslot is provided to patients the evening before a medication delivery is due, once all delivery routes have been finalised. Unfortunately, we’re unable to confirm or check these timeslots in advance and we understand that they may not always fit with a patient’s schedule.
We’ve requested additional information through Trustpilot to allow us to look into your failed delivery attempt and to explore any alternative delivery options that may be available to you, to help resolve this matter.
In the meantime, please accept our sincere apologies for any inconvenience and frustration that was caused by our service.
Kind regards
Patient Safety and Complaints Improvement Team
Just received my delivery of mt RA…
Just received my delivery of mt RA injections to find they sent 3 boxes this time ,2 last month so i now have 16 pens in the fridge. It should be 1 box,how big do they think peoples fridges are. If my medication changes il be throwing out literally 1000s of pounds worth of medication.
They always gave been keen on sending your medication early but it's now getting silly. Trying to ring is pointless as after 20 minutes i was still caller number 7. No wonder the NHS is losing money.
25 August 2026
Unprompted review
Reply from Lloyds Clinical
Dear Nigel
Thank you for leaving a review. We’re very sorry to hear about the issue you’ve experienced with the quantity of medication that was delivered to you.
We’ve requested additional information through Trustpilot to allow us to look into this further on your behalf to try and resolve this matter for you.
We’d also like to apologise for any inconvenience caused when contacting our Patient Services team by phone. Please rest assured that we’re actively working hard to reduce and improve our call waiting times for our patients. As an alternative, the team can be contacted via email but we appreciate that this method is not suitable for all our patients.
Please accept our sincere apologies for any frustration that has been caused by our service and we hope to hear from you soon.
Kind regards
Patient Safety and Complaints Improvement Team
Store their number so you know its genuine
Apprehensive about answering due to scammers piggybacking genuine businesses,I talked to a lovely lady called Julie- who was very patient due to bad signal at my home,she was professional, efficient but also made me feel totally at ease and didn't make me feel like I needed to be hurried to get through a quota! Answered all questions and was very thorough- Julie is an asset to Lloyd's Clinical!
25 August 2026
Unprompted review
Reply from Lloyds Clinical
Dear Helen
Thank you so much for your kind review. We're delighted to hear about your positive experience with Julie from our Patient Services team who contacted you to explain how our service works. We're glad that you felt reassured by the information Julie gave you and that she was able to assist you with any queries you had. We really appreciate your feedback on the service you received.
Kind regards
Patient Safety and Complaints Improvement Team
No delivery when stated called booked…
No delivery when stated called booked another date no delivery booked another delivery received Two hour window for delivery didn’t arrive called customer service again spoke to a lovely lady called Karen who arranged delivery again but text with two hour window meds didn’t arrive called customer services spoke to Karen again she has arranged a delivery for same day she was very helpful it’s just a waiting game now as I go on holiday tomorrow and if medication doesn’t arrive it will be three weeks trying for delivery and three weeks over due date to take it
24 August 2026
Unprompted review
Reply from Lloyds Clinical
Dear Agnes
Thank you for taking the time to leave a review. We’re extremely sorry to learn of the repeated delivery issues you experienced and understand how frustrating and worrying this must have been for you.
This is not the standard of service we aim to provide and we sincerely apologise for the inconvenience and distress that was caused by the multiple failed delivery bookings. We also recognise and are sorry for any impact this has had on your ongoing treatment. Please rest assured that we’ll be reviewing what happened with your deliveries to help us understand where things went wrong and identify any improvements that may be needed to prevent similar issues in the future.
We’re pleased to hear that Karen from our dedicated Patient Services team was able to assist you and provide support during this time and can see from our records that your medication was delivered successfully to you on 24/08/26.
Once again please accept our sincere apologies for the delay in your medication being received and we wish you a pleasant and enjoyable holiday.
Kind regards
Patient Safety and Complaints Improvement Team
I re-arranged a delivery for my Crohns…
I re-arranged a delivery for my Crohns medication and waited in all day for it (cancelling a hospital appointment so I could be available for delivery). It was not delivered and when I rang to ask I was told someone should have rung me. The non delivery meant that my medication is now late in being taken. I spoke to a lovely lady lady in customer services who apologised and told me a manager would call me the next day. Someone attempted to call me very briefly, only allowing the phone to ring twice before cutting it off so by the time I got the phone out of my pocket to answer it they had gone and it was clear they hadn't wanted to speak to me.
I am now left without the medication I need.
13 August 2026
Unprompted review
Reply from Lloyds Clinical
Dear Katrina
Thank you for taking the time to share your experience. We’re sincerely sorry to hear about the issues you’ve encountered with your medication delivery and the impact this had on you. We’re also very sorry to learn that a manager call back has not yet been completed.
We’ve requested additional information through Trustpilot to allow us the opportunity to look into this further on your behalf so we can take the appropriate action and ensure that your medication delivery has been rearranged.
In the meantime, please accept our sincere apologies for any distress and inconvenience our service has caused you and we appreciate you bringing this matter to our attention.
Kind regards
Patient Safety and Complaints Improvement Team
Unsatisfied customer
Medication is now three weeks late after numerous emails failed to deliver again yesterday this is not acceptable
My name is is drew ORourke
DOB 08/11/1963
22 August 2026
Unprompted review
Reply from Lloyds Clinical
Dear Drew
Thank you for leaving a review. We’re extremely sorry to learn about the delivery issues you’ve experienced and understand how frustrating this must have been.
Please be assured that we've requested a full investigation into the problems you’ve encountered so we can identify what went wrong and take appropriate action to prevent this from happening again. The level of service you’ve received falls below the standards we aim to provide, and we sincerely apologise for any inconvenience and frustration this has caused you.
We’re aware that your delivery has been rearranged for tomorrow which we will closely monitor, to ensure you experience no further delays in receiving your medication.
Once again please accept our sincere apologies for the service you’ve received and we'd like to thank you for bringing this matter to our attention.
Kind regards
Patient Safety and Complaints Improvement Team
Excellent customer support
Excellent customer support. Talked through the process in detail.
20 August 2026
Unprompted review
Reply from Lloyds Clinical
Dear Colin
Thank you for leaving a review. We're so pleased to hear about your positive experience with our Patient Services team who contacted you to explain everything about our service. We're very grateful for your feedback.
Kind regards
Patient Safety and Complaints Improvement Team
Fantastic service
Fantastic service, very clear and efficient information, delivered kindly and with care.
My advisor took their time with the call to make sure I understood all information being given to me and allowed me to ask questions.
5 star service, very greatful.
21 August 2026
Unprompted review
Reply from Lloyds Clinical
Dear Patient
Thank you for your kind review and for sharing your experience. We're delighted to hear your positive comments about our Patient Services team who provided you with all the information needed on how our service works. We're so glad that you found the team helpful and caring and we really appreciate your feedback on the service you received.
Kind regards
Patient Safety and Complaints Improvement Team
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