LIV Watches Reviews 

246
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 67 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and thoughtful design of the watches, often noting their premium feel and impressive craftsmanship. Many highlight the outstanding customer service, describing it as responsive, personal, and dedicated to ensuring satisfaction. People also appreciate the efficient delivery process and the overall smooth user experience, making purchases feel valued and well-supported. However, some customers also noted issues with product functionality, such as watches losing time or fogging up after a short period. A few other people also felt that the customer service lacked consistency or found the returns policy challenging, leading to frustrating experiences with package delivery and resolution.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing satisfaction with the quality, design,... See more

Quality

Reviewers mention positive feedback about quality, highlighting that the watches offer unusually high quality... See more

Customer service

Customers consistently note positive experiences with customer service, with many describing it as... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast shipping and quick... See more

User experience

Clients share positive opinions on user experience, with many describing their overall experience with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently bought the LIV P-51 Pilot’s Man O’ War Ti Chron, and it has exceeded my expectations. The titanium case is incredibly light yet feels strong and well-built on the wrist, making it comfortab... See more

Company replied

Rated 5 out of 5 stars

The experience was amazing from the beginning, the site provided clear information on the craftsmanship and definitions . The follow up after the order was perfect , the order was ship immediately... See more

Company replied

Rated 5 out of 5 stars

My experience with LIV was excellent. Great communication about my watch from the onset. It shipped in a very nice box with all the paperwork presented in a classy envelope. The watch itself wa... See more

Company replied

Rated 5 out of 5 stars

Just received my new Trekker GMT Black Steel - this is my 3rd Liv… I was an early supporter of the P-51 Limited Edition and was so impressed with the build and quality, I came again back not once but... See more

Company replied


Company details

  1. Watch Manufacturer

Written by the company

Swiss-Made & Swiss-powered men's watches, using Sellita & ETA movements combined with premium materials. We are the best value micro-brand in Swiss watchmaking today.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

246 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 57% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(246)

73 reviews in the last 12 months

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Rated 5 out of 5 stars

My First LIV Watch, but definitely not my Last!

I'm a watch enthusiast and have been all of my life. Just recently venturing into microbrands and LIV is an amazing watch company. The quality for the price is probably unmatched. I recently purchased their 44mm GX dive watch in Cobalt. Chaz and his group are exceptional to work and communicate with during the purchasing and delivery process. I am confident that they will always be there if I need anything. I would highly recommend giving one of their watches a shot. I don't believe you will be disappointed...

8 December 2022
Unprompted review
Rated 5 out of 5 stars

Amazing Watch!!

This is an amazing looking watch and the quality is great. It is extremely comfortable to wear and the rubber strap fits perfectly!

21 November 2022
Unprompted review
Rated 2 out of 5 stars

Liv Divers Automatic

I have a Divers automatic and while I love the watch it started to lose time after 2 years. I’ve contacted Liv and while the customer service has been good I have to ship to Florida to get it looked at. I’ll also have to pay for repairs! I’ve been using the rubber strap supplied but it’s been cracking between the holes so it needs to be replaced. Of course this is not cheap either. Overall from a company that prides itself in its quality I’ve been disappointed. I’ll probably stump up and get it repaired because I like the watch! I have a TAG for 15 years and it’s been faultless.

16 November 2022
Unprompted review
Rated 5 out of 5 stars

The customer service is top notch!

The customer service is top notch! They are clearly watch enthusiasts and want nothing more than to make every customer look great and be happy! They go above and beyond especially by taking pictures of the watch I was interested in with different bands and buckles so I could see exactly what the combos look like and pick the best options for me!

25 August 2022
Unprompted review
Rated 5 out of 5 stars

Purchased the GX Diver in Orange 44 mm…

Purchased the GX Diver in Orange 44 mm and couldn't be more satisfied. The craftsmanship is very evident as soon as you put it on. I put this watch through my scuba diving,mountain biking,running and it holds up well . I depend on this watch during my work in a busy Emergency Department. It never lets me down.
The customer service is amazing. They are spot on. All companies should take note of their service.

30 June 2022
Unprompted review
Rated 5 out of 5 stars

From start to finish liv were…

From start to finish liv were exceptional, their customer service is second to none. Such a personal and professional service.
Made it a pleasure to do business with them.
Had to pay vat and import tax but was worth it.
Over the moon with the watch a great quality time piece to add to my collection.
D. Marling

24 October 2022
Unprompted review
Rated 5 out of 5 stars

GX1 Swiss Panda

Bought my first Liv watch (GX1 Swiss Panda) and have to say I'm really impressed. It looks even better than the photos - worth every penny. Great watch, great service - I'll be back for another!

31 July 2022
Unprompted review
Rated 5 out of 5 stars

I consider LIV Swiss Watches to be one of the best men’s watches brands.

The Liv GX-Diver Gamma Green is just a fabulous watch. More beautiful in your hands than on pictures. The LIV watch is a high quality time piece and the company’s customer care is first class. Thanks LIV! I know this won’t be the last LIV watch I purchase. Seriously the coolest watches ever made!!! Super reasonable prices for a statement piece.

16 October 2022
Unprompted review
Rated 5 out of 5 stars

Great watches and service

I am absolutely satisfied with the service of the company and the quality of these watches. Better watch out, many great things to come I guess

3 October 2022
Unprompted review

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