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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and design of the products, often highlighting their comfort and premium feel. Many people appreciate the outstanding customer service, noting the personalized approach and the team's dedication to ensuring satisfaction. The efficiency of the delivery service is also frequently mentioned, with many consumers receiving their orders quickly. However, some customers reported issues with product accuracy, specifically regarding the lume on certain watches not matching website descriptions. A few individuals also experienced problems with international battery replacement and occasional delivery delays. Additionally, one reviewer noted a concern about the company's customer service only responding to positive feedback.

What people talk about most

Product

Clients share positive opinions on product quality and design. Many reviewers praise the watches for their... See more

Quality

People report positive experiences with quality, often praising the craftsmanship, design, and overall feel... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers describe the service as "top... See more

User experience

Consumers find the overall user experience to be positive, with many describing it as one of the best online... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the speed of delivery, with... See more

Based on these reviews

Rated 5 out of 5 stars

I’ve had this watch for 2 months and decided to take it on holiday with me to Greece. I’ve got various watches and my Christopher Ward C60 Trident is my normal go to holiday watch due to price point a... See more

Company replied

Rated 5 out of 5 stars

Received my new GX-AC on Christmas day, the second I opened it, I knew it was going to be the new favorite of my collection. The watch looks and functions amazing, so.smooth. Have received multiple co... See more

Rated 5 out of 5 stars

The watch I bought from LIV is fast becoming my favorite. I have many watches. The watch is very comfortable and looks amazing. The customer service is really second to none. Chaz, one if the owners e... See more

Company replied

Rated 5 out of 5 stars

I recently bought the LIV P-51 Pilot’s Man O’ War Ti Chron, and it has exceeded my expectations. The titanium case is incredibly light yet feels strong and well-built on the wrist, making it comfortab... See more

Company replied


Company details

  1. Watch Manufacturer

Written by the company

Swiss-Made & Swiss-powered men's watches, using Sellita & ETA movements combined with premium materials. We are the best value micro-brand in Swiss watchmaking today.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

202 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 16% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This watch is totally my go to watch

This watch is totally my go to watch! The quality the look is spot on. It will not be my last LIV watch. The delivery packaging, and the communication from LIV speaks volumes.

15 April 2026
Unprompted review
LIV Watches logo

Reply from LIV Watches

We are very pleased to hear you are loving your watch and considering adding more to your colletion, WG. Thank you!

Rated 5 out of 5 stars

The customer service of LIV Watches is…

The customer service of LIV Watches is 100% amazing! The quality of their watches is also 100% amazing! This is so rare today, but yes, I am motivated to buy another watch!

14 April 2026
Unprompted review
LIV Watches logo

Reply from LIV Watches

Thank you for your review and kind compliments, Michael. We are happy to hear you are loving your LIV watch and the LIV experience. 😊

Rated 5 out of 5 stars

I bought a Venom and Panda

I bought a Venom and Panda . I presently have Rolex's and Omega watches . I was looking for a high end looking watch .That also was exciting .
💥 I found it !!LIV watches are beautiful they are great weight and look special .
Every one compliments me about my Venom yellow watch . The panda I have not worn yet . Great watch !!!

1 April 2026
Unprompted review
LIV Watches logo

Reply from LIV Watches

We are very happy you found us and are loving your LIV beauties. 😊 Thank you!

Rated 1 out of 5 stars

Overpriced cheap watch

I bought a dive watch and it sits in my dresser it loses about ten minutes in eight hours and the power reserve doesn’t make it over night. At the price point of this watch it is very disappointing.

30 March 2026
Unprompted review
Rated 5 out of 5 stars

My experience with LIV is one of the…

My experience with LIV is one of the best experiences I’ve had purchasing any luxury item online. The watch came within two days. The same day that I ordered, a representative from LIV reached out to me to thank me and ensure that I had a great experience purchasing the item. They also left me their number in case I had any issues with the product at all. Once the product came, I was pleasantly surprised by how well made the product was. I will be buying from LIV from now on.

27 March 2026
Unprompted review
LIV Watches logo

Reply from LIV Watches

Thank you for the kind compliments, Jarrod. We are very happy to hear that you are loving the LIV experience and your new LIV timepiece. 😊

Rated 5 out of 5 stars

Wife bought me a P-51 for Christmas

Wife bought me a P-51 for Christmas. Outstanding quality and beautiful watch. top tier customer service.

22 March 2026
Unprompted review
LIV Watches logo

Reply from LIV Watches

Your wife is a great gifter, Bill! We are happy to hear you are loving your P-51. 😊 Thank you!

Rated 5 out of 5 stars

LOVE LIV !

Great experience from ordering to delivery! Friendly, accommodating, knowledgeable staff make the customer experience even better! I Love my new LIV watch ! From the beautiful design to the incredible craftsmanship, this is now my everyday watch ! I definitely will be adding to my collection with more LIV watches in the near future !

4 March 2026
Unprompted review
Rated 1 out of 5 stars

International Buyer Says NO

Outstanding sales process and marketing however when you are an international buyer it's virtually impossible to get a battery replaced even tho Liv Promotes the fact you can go to any Swiss manufacturer: these Swiss makers will not touch the Liv Brand. Liv falsely claim it is a lifetime replacement free of charge, but to do that you need to send it to Miami for that service, too costly from Australia. Marketing claims are misleading to say the least. I have been trying to communicate with LIV Concierge and they have now stopped communicating with me. Pathetic - DO NOT buy this brand as an international purchaser. Absolutely no help, old CHAZ talks himself up online however i think he is a fictious character as he wont or cannot contact me to sort this out.
Poor service - what a shame as it is actually a nice piece. Back to TAG i say
(I have lots of emails backing up my poor experience)

22 January 2026
Unprompted review
Rated 5 out of 5 stars

I had a great shopping experience with…

I had a great shopping experience with LIV Watches from start to finish.
The ordering process was smooth and straightforward.
Delivery was quick and exactly as promised.
I really appreciated the frequent and accurate order updates along the way.
The communication from the LIV team was excellent and very reassuring.
Any questions I had were answered promptly and professionally.
It’s clear that customer service is a top priority for them.
The whole experience felt transparent and well-organized.
Shopping with LIV was stress-free and enjoyable.
I would absolutely recommend LIV Watches to anyone looking for a premium watch and outstanding service.

7 January 2026
Unprompted review
LIV Watches logo

Reply from LIV Watches

Thank you, Vyacheslav! We are happy to hear that you are enjoying the LIV experience. 😊

Rated 5 out of 5 stars

Wearing my LIV watch genuinely feels…

Wearing my LIV watch genuinely feels like an honor, and I can say without hesitation that this is a solid 5-star experience from a brand I am truly proud to represent as an ambassador. From the moment I opened the box, everything about the watch --its presentation,craftsmanship,and overall presence on the wrist-made it clear that this is a timepiece and a brand I can stand behind with complete confidence.

7 January 2026
Unprompted review
LIV Watches logo

Reply from LIV Watches

Thank you, Oscar. We consider ourselves blessed to have you as a LIV fan. 😊

Rated 5 out of 5 stars

Love my new watch GX1 Chrono

Looked at the website and finally made the choice of colour/style to go for, paid, received clear communication from the LIV team, sent tracking details and the watch turned up within 3/4 working days, really happy with everything, would definitely buy from again, just which one to pick!

2 January 2026
Unprompted review
LIV Watches logo

Reply from LIV Watches

We are happy to hear you are loving your GX1 Chrono, Ade! Thank you! 😊

Rated 5 out of 5 stars

Amazing product from an amazing company.

Received my new GX-AC on Christmas day, the second I opened it, I knew it was going to be the new favorite of my collection. The watch looks and functions amazing, so.smooth. Have received multiple compliments on it already. Customer service has also impressed me. Seems that LIV cares deeply about your experience with their beautiful watches. Can't wait for my next one!

25 December 2025
Unprompted review
Rated 5 out of 5 stars

After spending real time with Liv watch

After spending real time with the Liv Gravel 002 White Forest chronograph, it’s become one of those watches I keep reaching for without thinking. The limited White Forest color just works in daily life—it’s clean, sharp, and a little unexpected. The white dial stays fresh and legible, while the green accents add personality without feeling flashy. Knowing it’s a limited colorway makes it feel personal, like I’m wearing something not everyone else has.

What surprised me most is how tough this watch actually feels. The Dense Carbon case is lightweight but seriously rugged, and it’s taken plenty of bumps without a second thought. The shock-resistant tech isn’t just marketing—I’ve worn it hiking, traveling, and through busy days where watches usually get knocked around, and it’s never missed a beat. The Swiss chronograph movement is smooth and precise, with a satisfying feel when using the pushers that reminds you this is proper Swiss engineering.

The sapphire crystal with anti-reflective coating makes a bigger difference than I expected. No glare, no squinting—just clear, easy reading in bright sun or indoors. The floating claw indexes give the dial depth and character, and over time I’ve really come to appreciate how readable they are at a glance. They make the watch feel purposeful and well thought out, not just styled for looks.

The white-and-green theme also grew on me in a deeper way once I realized how clearly it nods to the 1972 Porsche Carrera 2.7 RS. If you’re into cars, that connection hits immediately. It carries that same spirit—lightweight, focused, and built for performance—while still feeling modern and wearable. This watch doesn’t feel like it’s trying to impress; it just quietly proves itself every time you strap it on.

5 January 2026
Unprompted review
LIV Watches logo

Reply from LIV Watches

Thank you for the thoughtful review, Larry. We are very pleased to hear you are loving your White Forest Gravel 002! 😊

Rated 5 out of 5 stars

Beautiful watch!

I ordered this watch for my husband as a Christmas gift, it's beautiful!
He loves it, I love it , we both are very happy. I appreciate the ease of ordering and the quick delivery, especially during the busy holiday season. Thank you!

25 December 2025
Unprompted review
LIV Watches logo

Reply from LIV Watches

We are happy to hear your husband is loving his watch, Shari. 😊 Thank you for gifting LIV! 🙏

Rated 5 out of 5 stars

What a wonderful watch

What a wonderful watch. I proud of it

21 December 2025
Unprompted review
LIV Watches logo

Reply from LIV Watches

We are happy to hear that you are proud of your Black Full Lume GX Divers, Joshi! 😊 Thank you!

Rated 5 out of 5 stars

I recently bought the LIV P-51 Pilot’s…

I recently bought the LIV P-51 Pilot’s Man O’ War Ti Chron, and it has exceeded my expectations. The titanium case is incredibly light yet feels strong and well-built on the wrist, making it comfortable for all-day wear. The aviation-inspired dial is bold, detailed, and easy to read, with a chronograph layout that feels functional rather than cluttered. Everything about the watch feels premium—from the smooth pushers to the precise timekeeping. It has a rugged, confident presence without being overdone. This is a watch that clearly reflects quality craftsmanship, thoughtful design, and a passion for performance.

12 December 2025
Unprompted review
LIV Watches logo

Reply from LIV Watches

We are happy to hear that you are loving your Man O' War P-51, Keya. Thank you for the taking the time to share your thoughtful feedback. 🙏

Rated 5 out of 5 stars

The watch I bought from LIV is fast…

The watch I bought from LIV is fast becoming my favorite. I have many watches. The watch is very comfortable and looks amazing. The customer service is really second to none. Chaz, one if the owners even sent me a video thanking me for my purchase. I don’t believe there is another manufacturer who would even think about doing that. All follow up communications with LIV were answered almost immediately. I can’t wait for my next purchase from them. I highly recommend LIV and am extremely happy with them.

12 December 2025
Unprompted review
LIV Watches logo

Reply from LIV Watches

Thank you for the kind compliments, Fred! We are very happy that you are loving your watch and the LIV experience. 😊

Rated 5 out of 5 stars

The watch was delivered extremely fast

The watch was delivered extremely fast. It os absolutely beautiful, great quality. I have 3 Omegas and 3 Rolex’s, I love this one just as much!

9 December 2025
Unprompted review
LIV Watches logo

Reply from LIV Watches

We are very happy to hear you are loving the watch, Stephen. 😊 Thank you for the kind compliments.🙏

Rated 5 out of 5 stars

Great looking watch

Answered questions very quickly. Watch arrived from USA within 10 days. The watch looks great and means a lot to me as my Dad flew a very similar looking Mustang IV with the RAF at the end of WW2 with 93 Squadron.

9 December 2025
Unprompted review
Rated 1 out of 5 stars

Very hard return service

Very hard return service. They do not provide for return shipping . Same was never mentioned.

5 December 2025
Unprompted review
LIV Watches logo

Reply from LIV Watches

We regret any confusion about our return policy. It is stated on our returns page that we provide return labels within the U.S. if returning for exchange or for LIV store credit.

We will work on making this more clear.

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