LIV Watches Reviews 

240
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 67 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and thoughtful design of the watches, often noting their premium feel and impressive craftsmanship. Many highlight the outstanding customer service, describing it as responsive, personal, and dedicated to ensuring satisfaction. People also appreciate the efficient delivery process and the overall smooth user experience, making purchases feel valued and well-supported. However, some customers also noted issues with product functionality, such as watches losing time or fogging up after a short period. A few other people also felt that the customer service lacked consistency or found the returns policy challenging, leading to frustrating experiences with package delivery and resolution.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing satisfaction with the quality, design,... See more

Quality

Reviewers mention positive feedback about quality, highlighting that the watches offer unusually high quality... See more

Customer service

Customers consistently note positive experiences with customer service, with many describing it as... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast shipping and quick... See more

User experience

Clients share positive opinions on user experience, with many describing their overall experience with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently bought the LIV P-51 Pilot’s Man O’ War Ti Chron, and it has exceeded my expectations. The titanium case is incredibly light yet feels strong and well-built on the wrist, making it comfortab... See more

Company replied

Rated 5 out of 5 stars

The experience was amazing from the beginning, the site provided clear information on the craftsmanship and definitions . The follow up after the order was perfect , the order was ship immediately... See more

Company replied

Rated 5 out of 5 stars

My experience with LIV was excellent. Great communication about my watch from the onset. It shipped in a very nice box with all the paperwork presented in a classy envelope. The watch itself wa... See more

Company replied

Rated 5 out of 5 stars

Just received my new Trekker GMT Black Steel - this is my 3rd Liv… I was an early supporter of the P-51 Limited Edition and was so impressed with the build and quality, I came again back not once but... See more

Company replied


Company details

  1. Watch Manufacturer

Written by the company

Swiss-Made & Swiss-powered men's watches, using Sellita & ETA movements combined with premium materials. We are the best value micro-brand in Swiss watchmaking today.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

240 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 57% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(240)

67 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

LIV GX1

LIV GX1
Absolutely stunning watch looks fantastic wears spot on.
Faultless ordering and delivery backed up by the attentive and thorough LIV team. Brilliant product , brilliant team at LIV
Looking forward to my next purchase.

22 March 2023
Unprompted review
Rated 5 out of 5 stars

Your new favourite watch

Great experience from start to finish. Great communications. Speedy delivery. Superb watch. Stunning and incredibly well made. Fantastic watch. Would 100% recommend.

20 March 2023
Unprompted review
Rated 5 out of 5 stars

Love my new Liv GX

Love my new Liv GX, it’s a really stunning watch and feels great quality. Very fast delivery to the UK as well. Will be buying from them again, and their rewards program is a bonus also.

22 March 2023
Unprompted review
Rated 5 out of 5 stars

Love this watch!

The GX1 Venom is a great add to my collection. LIV is a quality watch that doesn't break the bank and offers unique pieces that really stand out.

18 March 2023
Unprompted review
Rated 5 out of 5 stars

Great timepieces, company just as amazing!

I had some product questions prior to ordering and found the text messaging feature incredibly helpful and convenient. The watches are sexy and feel great, but just as important, the customer service is just as awesome. I love the way the company is run and am excited to see what the years to come will mean for the LIV brand.

3 March 2023
Unprompted review
Rated 5 out of 5 stars

Highly Recommended

Great communication, super fast delivery and awesome product. A very personal touch with respect to the email from the owner. I own lots of high end watches and this is definitely on par

8 March 2023
Unprompted review
Rated 5 out of 5 stars

Beautiful piece

Beautiful piece. Just received the GX1-A Full Lume. Fast shipping. The watch is gorgeous. sophisticated white face with sporty leather band. Highly recommend!

7 March 2023
Unprompted review
Rated 5 out of 5 stars

Truly beautiful watches

Have bought 2 watches with them. The process is so smooth, the shipping is super fast and the final product (watches) is outstanding. Really well crafted pieces and very unique design.
They also have a very informative, non-invasive email "blog/newsletter" subscription.

5 December 2022
Unprompted review
Rated 5 out of 5 stars

LIV GX1

Fast delivery, great comms throughout process from LIV and courier. Top quality watch - great design and clearly well put together. UK customers - watch out for the import tax if buying direct, although I did get a heads up email from LIV about this. Recommended.

28 February 2023
Unprompted review
Rated 5 out of 5 stars

LIV has made it easy to order online

LIV has made it easy to order online, webpage is simple to search for what you want. It was also really helpful having LIV assist for the type of watch I was looking for by telling them what I was looking for and them giving me recommendations for what I would like according to my data input.

28 February 2023
Unprompted review
Rated 5 out of 5 stars

An insanely cool watch company

An insanely cool watch company, with a great CEO, Chaz, who makes the whole process of buying and owning a LIV watch beyond something special. The watches themselves are awesome. My LIV watch collection will continue to grow. Get yours. #livwatches

9 February 2023
Unprompted review
Rated 5 out of 5 stars

Careful attention to detail.

LIV company truly delivers. The whole purchase experience was great. LIV provided updates throughout the whole transaction. The Saturn V Moon Dust feels and looks amazing. You dont have to be a jeweler to know that this is a well made watch with incredible attention to detail and quality. Most importantly, my wife was really impressed with it! Definitely a great purchase!

16 February 2023
Unprompted review

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