LIV Watches Reviews 

246
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and beautiful design of the watches, often noting their premium feel and impressive craftsmanship. The customer service is frequently highlighted as outstanding, with many appreciating the personalized and responsive support throughout their purchase journey. Reviewers also commend the efficient delivery service and the overall smooth, memorable buying experience, often leading to repeat purchases. However, some customers also noted issues with watch functionality, such as losing time or fogging up, and difficulties with battery replacement for international buyers.

What people talk about most

Product

Consumers find product to be positive, with many reviewers consistently praising the quality, craftsmanship,... See more

Quality

Customers had positive experiences with quality, frequently highlighting the excellent craftsmanship,... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the team's commitment... See more

User experience

People report positive experiences with user experience, highlighting the smooth and memorable process from... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast shipping times and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent experience purchasing my LIV watch. I was referred by a friend and reached out requesting a custom combination and they made it happen that day! Placed order Friday and was delivered Monday... See more

Company replied

Rated 5 out of 5 stars

Just received my new Trekker GMT Black Steel - this is my 3rd Liv… I was an early supporter of the P-51 Limited Edition and was so impressed with the build and quality, I came again back not once but... See more

Company replied

Rated 5 out of 5 stars

My experience with LIV was excellent. Great communication about my watch from the onset. It shipped in a very nice box with all the paperwork presented in a classy envelope. The watch itself wa... See more

Company replied

Rated 5 out of 5 stars

The experience of buying this watch was amazing. My salesperson earnest was professional kind and extremely helpful. My husband loves this watch. It is as beautiful in person, as in pictures on the... See more

Company replied


Company details

  1. Watch Manufacturer

Written by the company

Swiss-Made & Swiss-powered men's watches, using Sellita & ETA movements combined with premium materials. We are the best value micro-brand in Swiss watchmaking today.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

246 reviews

5-star
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2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 57% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(246)

73 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

First off

First off, LIV still operates as if they are a kickstarter company. Pre-ordered watch on 4/30/25 with expected delivery week of 5/19/25. There has been no self-initialized communication from anyone at LIV with status from day one. Initially I was promised that the delivery window was in track for original dates. I have always had to initiate communication. On 6/10/25 i contacted them again since the revised delivery window had passed. I received apologies with a promise that my watch would be overnighted with expected delivery on 6/12/25. Granted this communication from them was at 3:24pm 6/10/25. I received communication from USPS this morning advising a package will be received on 6/14/25 (not overnight). Details of package show that a label was created at 10:21am on 6/10/25. I don’t care at this point how nice watch may look and operate or about all their positive reviews on Google and online media platforms (they also delete any negative reviews on social media), I’m returning due to poor business practices and unkept promises. For a company that has been in business since 2014 with the launch of their first watch, why only 250 reviews? Suspect to me! I don’t want to do business with a company that lies and is obviously running on a shoe-string budget. Just look at their daily operating hours. Maybe they should change to more than 6 hour work days like majority of businesses in the US.

10 June 2025
Unprompted review
Rated 5 out of 5 stars

I own 3 breitlings and was looking for…

I own 3 breitlings and was looking for a sport watch, wasn’t a fan of the endurance pro from breitling then caught my eye on Liv, and so glad I did… from design to craftsmanship to shipping to customer service… all top notch, give them a try you have nothing to loss with there return policy. I currently have a Gx1 venom & a GX diver 44 mm in ocean blue

22 May 2025
Unprompted review
LIV Watches logo

Reply from LIV Watches

Awesome Bob. Thank you for the great review and kind compliments. 😊

Rated 1 out of 5 stars

Tried but failed to buy a LIV watch

I tried my hardest to buy a Liv watch having been invited to request a UK military discount code by one of their marketing emails. Enthusiastically I sent them three emails over a couple of weeks but received no response from them despite their invitation to request a code and subsequent plethora of marketing emails. Sadly I will take my business elsewhere. Terrible communication (lack of) unfortunately.

21 May 2025
Unprompted review
Rated 5 out of 5 stars

Very Good Customer Service

Amazing watch and even more amazing customer service! Highly raccomended!

15 April 2025
Unprompted review
LIV Watches logo

Reply from LIV Watches

Thank you for the kind compliment, Dario. We are happy to hear you are loving your watch!

Rated 4 out of 5 stars

Hard to read date window 😒

I've been watching this brand for a while and finally decided to purchase one, the new 44mm full lume!
I love absolutely everything about the watch apart from one thing, the date window is very dark as it's a white digit on black background which in normal light is really quite difficult to read.
I can't imagine why they chose to do this instead of a white background and black digit, in my opinion would have been much clearer.
Would definitely have been a 5* if not for this.!!!

1 May 2025
Unprompted review
LIV Watches logo

Reply from LIV Watches

We are happy to hear you are loving your watch, Michael. Thank you for your feedback and for being a LIV fan. 🙏

Rated 5 out of 5 stars

I have recently become a watch…

I have recently become a watch collector over the past couple years and by far this is my favorite watch great company to deal with

4 May 2025
Unprompted review
LIV Watches logo

Reply from LIV Watches

Thank you for your review and for being a LIV fan, Joseph. 🙏

Rated 5 out of 5 stars

This is my 3nd watch from liv the…

This is my 3nd watch from liv the crafting of there watches is top notch the shipping is super fast Great job

22 April 2025
Unprompted review
LIV Watches logo

Reply from LIV Watches

We are happy to hear it's your third LIV timepiece, Michael.😊Thank you for being an amazing LIV fan!

Rated 5 out of 5 stars

I've only had the watch for 24 hours…

I've only had the watch for 24 hours but am very impressed with it. Most likely will not be my last LIV watch

23 April 2025
Unprompted review
LIV Watches logo

Reply from LIV Watches

We are very pleased to hear this, Pal. Thank you, kindly. 😊

Rated 5 out of 5 stars

Rebel DCC Hornet Yellow

LIV watches are such a great find for me and have been coming upto 18 months now. An American company with the class and pedigree of Swiss Movement engineering coupled with the passion you can veritable feel bouncing off each and every employee within the organisation!
I just had to post and review a watch that unlike my goto Dive watches I've bought, has completely bowled me over as ( heaven forbid ) quartz mechanism.

11 December 2024
Unprompted review
LIV Watches logo

Reply from LIV Watches

Thank you from the entire LIV team for your kind compliments, Simon. 😀

Rated 5 out of 5 stars

Joy of the GX AC chronograph in (cool gray)

Responsive and prompt customer service. Amazing product -“new cool gray” GX AC automatic chronograph. Solidly built with perfect attention to detail. Functions as well or better of the many (much) higher priced chronographs I own (Breitling, Omega, IWC , Hublot etc). Despite its large size amazingly perfect and comfortable fit on my 7” wrist
My first LIV but definitely not my last

14 March 2025
Unprompted review
LIV Watches logo

Reply from LIV Watches

We very much appreciate your kind compliments and are happy to hear that you are enjoying your GX-AC Cool Gray. Thank you, Dan! 🙂

Rated 5 out of 5 stars

LIV has excellent customer service

LIV has excellent customer service. Shipping is fast and their watches are packed in a nice box with warranty and instructions. My watch functions as advertised and I am happy with it.A watch with the specs of the LIV GX 41mm Dive watch at the price of $790 is a remarkable value. The fit and finish of my watch is superb. My only criticism would be that I think a watch of this quality should have drilled lugs. I do think LIV makes a fine watch and would recommend them. The current specs with drilled lugs would put this watch in a category in which it literally could compete with any watch out there,even those in the 6 figure price range.

1 February 2025
Unprompted review
LIV Watches logo

Reply from LIV Watches

Thank you for your kind compliments and feedback, Leo. We are happy to hear that you are enjoying your GX Divers and the LIV Experience. 😀

Rated 5 out of 5 stars

Ive bought 3 liv watches

Ive bought 3 liv watches , can't beat them for quality and feel

18 February 2025
Unprompted review
LIV Watches logo

Reply from LIV Watches

We are very happy to hear you are enjoying your LIV watches. Thank you, David. 🙏

Rated 1 out of 5 stars

Do not waste your money on a LIV watch

Do not waste your money on a LIV watch. Their warranty is garbage. They do not stand behind their product. I washed my hands splashing a little water on the watch. The crown was tight. Water damage occurred they wanted full payment to repair despite being less than one year old. They may look good at first but you're on your own. I had the GX-1.

1 November 2024
Unprompted review
Rated 5 out of 5 stars

Decision Made

I spent a year looking for the "right" watch. I looked at Timex to Rolex, and for the features I was looking for, the colors/choices available, and the price point that fit my conscience (budget), LIV was the clear choice. The response, delivery, and ease of set up confirmed my decision. I have received compliments for the look and style, and the color matches my eyes. LOL

11 November 2024
Unprompted review
LIV Watches logo

Reply from LIV Watches

Thank you, David. We are very happy you chose LIV! 😀

Rated 5 out of 5 stars

LIV is a phenomenal maker of the finest Swiss watches

LIV is a producer of one of the finest Swiss timepieces that I own. Including Omegas and TAGs. And their customer service is bespoke- no cookie cutter here. They stand behind their products and actively interact with their customers to create a fabulous experience. This starts with their excellent 2 day express shipping and culminates in a handsome and stunning timepiece.

6 November 2024
Unprompted review
LIV Watches logo

Reply from LIV Watches

Thank you for your kind compliments and review, Ashok! We are very happy to hear you are loving the LIV experience.

Rated 5 out of 5 stars

This frog won't croak


I thought the Kermit was a just a GX1 color variant--but WOWZERS--I can't stop grinning. How many smiley buttons cannit push? 1) bezels' screws and recesses, 2) textured bezel itself that's both matte and shiny at once, 3) the perfect green shade of the face, and 4) the case's gunmetal color. The Kermit's robust weight and balanced feel on the wrist add subtle satisfaction. Automatic movement and chronograph function are gravy to me, but no less significant. This baby oozes class AND attitude.

6 November 2024
Unprompted review
LIV Watches logo

Reply from LIV Watches

We are happy to hear you are loving it, Louie. Thank you kindly for being a LIV fan and taking the time to share your review!

Rated 2 out of 5 stars

Shipping back to LIV

My P51 arrived a month ago. It is losing time outside their claimed target. Using FEDEX to ship back from the UK has been rejected ( 3 times ) as it is valued over $800. Has anyone shipped their watch back to the US when the value is over $800. LIV " Commercial Document " said the value is $260 which is clearly under value.

11 September 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful Watch/Excellent Service

My new GX1 Swiss Panda arrived a few days ago & I'm absolutely delighted with it. The stainless steel bracelet really sets it off and the quality is unrivalled, particularly at this price point.
The design is exceptional with the sandwich dial really bringing the face to life. The chronograph dials & buttons are beautifully cratfed. The 1/10 second sub-dial is a very cool feature.
As always (...I have 2 other LIV GX1s) the service has been superb with the LIV Team keeping me informed of delivery progress, arriving in 4 days of ordering. This is really brilliant service!
If you're thinking of buying a LIV watch, don't think anymore - just go for it. You won't be disappointed!!

1 August 2024
Unprompted review
LIV Watches logo

Reply from LIV Watches

Thank you for the great review and kind compliments, John. We are happy that you are enjoying the LIV experience and have 3 of our beauties!!

Rated 5 out of 5 stars

My first Liv watch But NOT my last

My first Liv watch
But NOT my last....
After searching through many watch adverts, (to add to my collection) I was drawn to this Liv watch GX1 Silicone band and yellow numbers, somehow and immediately I felt it looked special, DIFFERENT and very attractive.
I had some questions about the watch that we're answered immediately.
The ordering process was easy, and after I had
Made my choice the watch was delivered without problems.
Packaging was excellent.
I am now wearing this fantastic watch.
This will NOT be my last Liv watch😊
Thank you chaz and the team

30 May 2024
Unprompted review

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