Nightmare to deal with. Employees who are totally disinterested and disengaged. Something that should take a few hours has taken me 5 days, and it is still not done, and there is no communication abou... See more
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See what reviewers are saying
The worst broker possible. Employees are all foreign and have zero common sense. Every load that is cleared through Livingston will have issues and when you call in to resolve them no direct help at a... See more
Company replied
Should be renamed to livinghell. Horrible company. Recently submitted my clearance for Canada bound shipment & waited at the border for 17 hours. They have not processed my request until the last... See more
Company replied
One of the best offices to deal with, Sherry is a gem and always does her best to help where she can. Never had an issue with her. Abbotsford branch is our go to when we are stuck and 9/10 times they... See more
Company replied
Company details
Information provided by various external sources
Livingston International simplifies the complexities of importing and exporting, giving businesses the freedom to focus on their core functions. From clearing single shipments to managing global supply chains, clients in North America and across the globe turn to Livingston for world-class customs brokerage, trade consulting, global trade management and freight forwarding solutions. Our clients also rely on us for innovative technology solutions, including the TradeSphere® suite of automation software. Because the world of customs and trade is constantly changing, Livingston’s brokerage and compliance solutions are tailored to meet the unique needs of today’s businesses. No matter the size of your shipment or the location of your supply chain partners, our solutions are flexible and scalable to fit your requirements. To learn more about Livingston and our services, visit www.livingstonintl.com.
Contact info
The West Mall 405, M9C 5J5, Toronto, Canada
- livingstonintl.com
2.2
Poor
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Negative review
Negative review, I don’t like give you a single star.
Worst broker.
Hopefully nobody use it & make everyone’s life easier.
Very very zero star broker
Many times happened
21 June 2023
Unprompted review
Reply from Livingston International
Hi Gary,
We are really sorry to hear about this and even more sorry to have disappointed a customer. Our goal is to maintain the highest standards of service, but clearly, that's not what happened here. If you give us the chance, we'd like to get the full story and fix this for you. Please email us at websupport@livingstonintl.com with more details about the incident, and where you'd prefer to be reached. Please elaborate on your concern/issue/complaint with your full name, business email, country, and service/product used. We'd like to find out what we can do to win back your business.
Regards,
Livingston International
I would give them 0 stars if I could
I would give them 0 stars if I could. Words can't describe how terrible this company is. Wasted 2 whole days. And all they have to say is don't worry were reviewing your documents now. Mind you, they themselves say it takes 40-60 mins. Oh yea, they supposedly expidited it too. Unreal!
18 June 2023
Unprompted review
Reply from Livingston International
Hi Roy,
We are sorry to hear you had such a negative experience with us. We'd like to discuss this further with you, to better understand what went wrong, and ensure the issue doesn't repeat itself. Please include all the details possible: full name, address, business email id, account name, country, service/product used. Please send us an email at websupport@livingstonintl.com, and we will get back to you promptly.
Regards,
Livingston International
I gave 1 star because it is not…
I gave 1 star because it is not possible to give 0. The worst customs brokers i have ever encountered. Dealt with them twice and it was a headache both times. I sent them my documents several hours in advance, followed by calls every hour. They always say: we have put a rush on your case, our team is working on it, the file was put on hold but they do not seem to know why, please check the status online bla bla... What is the point of having a customer service if all they can tell you is our team is working on it and there is nothing i can do from our side. I wonder why clients choose to work with Livingston and frustrate carriers. Next time a client says they are using them to clear their shipment, i am not booking that load. Not worth the waste of time and stress.
22 April 2023
Unprompted review
Worst Custom Broker
Worst Custom Broker. Sent documents on Friday for clearance , they did not acted, asked again after 2 days when driver is at border - now again shared 9 AM pacific time and its 5:30 PM Pacific time and they stopped taking my call. screwed up whole day. Must not use this custom brokerage. Spoke to May- 3 time, Apple once, Bag once and sent multiple email to supervisor. no result.
16 April 2023
Unprompted review
Reply from Livingston International
Hi Varpal,
We would like to extend our sincerest apologies concerning all the issues that you have faced. We hope you will give us an opportunity to discuss this further with you. Please send us an email at websupport@livingstonintl.com to provide more details about this incident. Someone from Livingston will reach out to you shortly and we hope to find a solution that makes you smile.
Regards,
Livingston International
Please aware customer
Please aware customer
Change custom broker right way
Very very. Bad. Service
3 days hold at the border
Very bad service
Still not yet very dirty service
1 April 2023
Unprompted review
Reply from Livingston International
Hi Omkar,
We would like to extend our sincerest apologies concerning all the issues that you have faced. We hope you will give us an opportunity to discuss this further with you. Please send us an email at websupport@livingstonintl.com to provide more details about this incident. Someone from Livingston will reach out to you shortly and we hope to find a solution that makes you smile.
Regards,
Livingston International
Worst Custom Broker…
Worst Custom Broker…
Very careless in their work.
Everytime its headache to deal with them.
29 March 2023
Unprompted review
Reply from Livingston International
Hi Parvinder,
We would like to extend our sincerest apologies concerning all the issues that you have faced. We hope you will give us an opportunity to discuss this further with you. Please send us an email at websupport@livingstonintl.com to provide more details about this incident. Someone from Livingston will reach out to you shortly and we hope to find a solution that makes you smile.
Regards,
Livingston International
I dropped of my car 14 days ago for the…
I dropped of my car 14 days ago for the shipment from Vancouver to Toronto. After a week they told me the car had been shipped and was on the way. After 14 days they told me my car was still here and they don't know when it will be shipped. There is nobody to follow my case and I have didn't have my car for 14 days here and have to rent a car in Toronto. The most irresponsible company that I ever faced. So angry and will follow my claim to the end.
10 March 2023
Unprompted review
Reply from Livingston International
Hi Mahdieh,
We are sorry to hear you had such a negative experience with us. We'd like to discuss this further with you, to better understand what went wrong, and ensure the issue doesn't repeat itself. Please include all the details possible: full name, address, business email id, account name, country, service/product used. Please send us an email at websupport@livingstonintl.com, and we will get back to you promptly.
Regards,
Livingston International
slow processors in the business......
My driver sitting at the border since yesterday at 0200 pm. Papers sent yesterday morning, if you call them they will always say someone is working on it, it should be a go in few minutes. I called them now, they said the same thing.
i will make sure with the customers at the time of shipment booking that Livingston should not be the customer broker of the shipments, I would prefer not to book the shipment rather than wasting mine and my driver's time at the border. If you explain them the urgency, they will always say...I do understand, but actually they don't... they are just pretending that they know everything regarding the load clearance, but they don't.. that's how you see low wages work in the offices... if you hire people on excellent pay, you will not ending up seeing 1.5 star in your company's review.
All businesses know that Livingston is worst, that's why they switching with other good brokers in the market. They are genuinely know what they are doing rather than pretending.
hope you guys get better soon.
24 March 2023
Unprompted review
Reply from Livingston International
Hi Gurkamal,
We would like to extend our sincerest apologies concerning all the issues that you have faced. We hope you will give us an opportunity to discuss this further with you. Please send us an email at websupport@livingstonintl.com to provide more details about this incident. Someone from Livingston will reach out to you shortly and we hope to find a solution that makes you smile.
Regards,
Livingston International
Crossing Canada/USA Border twice a…
Crossing Canada/USA Border twice a week, and if I have Livingston as a customs broker then I will loose a lot of time at the border for sure. I can't understand why shippers still using Livingston as a broker.
25 February 2023
Unprompted review
Reply from Livingston International
Hi S.A,
We are really sorry to hear about this and even more sorry to have disappointed a customer. Our goal is to maintain the highest standards of service, but clearly, that's not what happened here. If you give us the chance, we'd like to get the full story and fix this for you. Please email us at websupport@livingstonintl.com with more details about the incident, and where you'd prefer to be reached. Please elaborate on your complaint with your full name, business email, country, and service used. We'd like to find out what we can do to win back your business.
Regards,
Livingston International
Absolutely TERRIBLE organization
Absolutely TERRIBLE organization. I will NEVER use them again. Disorganized to the point of being dishonest. Unreliable with zero communication channels and incurred storage charges that they squirmed away from paying for. Do Not Use.
14 February 2023
Unprompted review
Reply from Livingston International
Hi Jason,
We're very sorry to hear about your experience. We want to hear your concerns, and address them in the most suitable way. We'd also like to make sure that such mistakes don't happen again. Please share your concerns with us in detail at websupport@livingstonintl.com. We look forward to receiving your email.
Regards,
Livingston International
Stay away from these blood sucking…
Stay away from these blood sucking sc*ms . 2 days and my load is still not clear . I think I will die here
18 January 2023
Unprompted review
Reply from Livingston International
Hi Jay,
We would like to extend our sincerest apologies concerning all the issues that you have faced. We hope you will give us an opportunity to discuss this further with you. Please send us an email at websupport@livingstonintl.com to provide more details about this incident. Someone from Livingston will reach out to you shortly and we hope to find a solution that makes you smile.
Regards,
Livingston International
i have been with Livingston for over 5…
i have been with Livingston for over 5 year but the last 6 to 8 months they have become the worst. i have to call on every shipment now and make sure someone is working on it - they never get back to you,
i wrote a email one day asking a question and it was 5 month before i got an answer - to flipping late then.
i have lost so much money paying wait times that i will have to move my business elsewhere.
they use to b fantastic - i dont knw what has happen but i will have a new broker in the new year.
22 December 2022
Unprompted review
Reply from Livingston International
Hi Kelly,
We would like to sincerely apologize for your negative experience in our service. We'd like to learn more about your situation and what exactly happened. We want to make things right. So, please give us more information on websupport@livingstonintl.com Please include all the details possible: full name, address, business email id, account name, country, service used. We look forward to hearing from you and earning you back your business.
Regards,
Livingston International
The driver sitting at the border since…
The driver sitting at the border since Friday 16th December 2022. Papers sent Friday morning, they open the file on 19th. It is Tuesday 20th December and not yet solved.
The worst of the worst of the worst customs brokers!
I should give a zero star, but I can't!!
20 December 2022
Unprompted review
Reply from Livingston International
Hi Mel,
We are sorry to hear you had such a negative experience with us. We'd like to discuss this further with you, to better understand what went wrong, and ensure the issue doesn't repeat itself. Please include all the details possible: full name, address, business email id, account name, country, service/product used. Please send us an email at websupport@livingstonintl.com, and we will get back to you promptly.
Regards,
Livingston International
Any lawyer to take this company for…
Any lawyer to take this company for class action lawsuit ??? They are not improove their crappy services until they have to pay for all the détentions time and lost revenu to truckers
17 December 2022
Unprompted review
Reply from Livingston International
Hi Rejean,
We’re sorry to hear you’ve had a negative experience. We recently experienced a now-resolved systems outage that caused a delay in customs clearances for some clients. As we continue to work through the backlog, please visit our microsite at https://www3.livingstonintl.com/cr/en/system-updates/ for updates to our systems restoration and border conditions.
If your matter is unrelated to the systems outage, please allow us to make things right by providing us more information on websupport@livingstonintl.com. Please include all the details possible: full name, address, business email id, account name, country, service/product used. We look forward to hearing from you and earning back your business.
We regret any inconvenience this has caused.
Regards,
Livingston International
Worst customs broker ever don’t know…
Worst customs broker ever don’t know how people still give business to these guys. No outage or anything so no excuse for that waiting for 7 hrs to clear a load, excuse we have too many loads to clear, hire more people do something about, have no respect for drivers or carriers, going forward will never take a load if I find out if Livingston is the broker.
14 December 2022
Unprompted review
Reply from Livingston International
Hi Mohammed,
We’re sorry to hear you’ve had a negative experience. We recently experienced a now-resolved systems outage that caused a delay in customs clearances for some clients. As we continue to work through the backlog, please visit our microsite at https://www3.livingstonintl.com/cr/en/system-updates/ for updates to our systems restoration and border conditions.
If your matter is unrelated to the systems outage, please allow us to make things right by providing us more information on websupport@livingstonintl.com. Please include all the details possible: full name, address, business email id, account name, country, service/product used. We look forward to hearing from you and earning back your business.
We regret any inconvenience this has caused.
Regards,
Livingston International
Worst customs broker,please beware from…
Worst customs broker,please beware from them just refuse to take that load related to livingston CB because it's 100% confirmed that's not worth..no words for them , worlds cheapest Services and unprofessionalism , please don't go with them it's my humble request
13 December 2022
Unprompted review
Reply from Livingston International
Hi P.S S,
We’re sorry to hear you’re having issues. We are currently experiencing a systems outage that is causing a delay in clearing goods with customs agencies.
While our teams are diligently trying to restore operations, please visit our microsite at https://www3.livingstonintl.com/cr/en/system-updates/ for the latest updates.
We regret any inconvenience and appreciate your patience as we work to restore our systems.
Regards,
Livingston International
We have shipment to deliver in taxes…
We have shipment to deliver in taxes and my driver sitting at border for 18hrs. Why some one will use such company. Are they really that cheap. We have charged our clients pay overs. Waiting time so many time and still they are not using different broker. Soon this company will be out of business obviously clients will not tolerate horrible service and they will boycott Livingston
13 December 2022
Unprompted review
Reply from Livingston International
Hi Dispatch Account,
We’re sorry to hear you’re having issues. We are currently experiencing a systems outage that is causing a delay in clearing goods with customs agencies.
While our teams are diligently trying to restore operations, please visit our microsite at https://www3.livingstonintl.com/cr/en/system-updates/ for the latest updates.
We regret any inconvenience and appreciate your patience as we work to restore our systems.
Regards,
Livingston International
WORST BROKER EVER PERIOD
Horrible broker to deal with. No value of time. Vary poor service.
Requesting customers to avoid using Livingston as their customs broker. They do not value your shipment. 12 hours later I am still waiting in queue from them to process my shipment. After so many reviews I have no words now. I am not sure why customers are not considering dropping this company.
13 December 2022
Unprompted review
Reply from Livingston International
Hi Jasvir,
We’re sorry to hear you’re having issues. We are currently experiencing a systems outage that is causing a delay in clearing goods with customs agencies.
While our teams are diligently trying to restore operations, please visit our microsite at https://www3.livingstonintl.com/cr/en/system-updates/ for the latest updates.
We regret any inconvenience and appreciate your patience as we work to restore our systems.
Regards,
Livingston International
worst CB ever!!!
worst CB ever!!!
don't use them if you have this option,unfortunately my customer insist on those guys because they're surpassingly cheap. But Reliability and efficiency really sucks
11 December 2022
Unprompted review
Reply from Livingston International
Hi Anna,
We’re sorry to hear you’re having issues. We are currently experiencing a systems outage that is causing a delay in clearing goods with customs agencies.
While our teams are diligently trying to restore operations, please visit our microsite at https://www3.livingstonintl.com/cr/en/system-updates/ for the latest updates.
We regret any inconvenience and appreciate your patience as we work to restore our systems.
Regards,
Livingston International
Round 2 with these guys this week
Round 2 with these guys this week. First one was Thursday for 24 hours.
Now on my back hall Saturday and they are still down.
Iv told the customer they need to start looking for new brokerage this is costing us nothing but money.
10 December 2022
Unprompted review
Reply from Livingston International
Hi Byron,
We’re sorry to hear you’re having issues. We are currently experiencing a systems outage that is causing a delay in clearing goods with customs agencies.
While our teams are diligently trying to restore operations, please visit our microsite at https://www3.livingstonintl.com/cr/en/system-updates/ for the latest updates.
We regret any inconvenience and appreciate your patience as we work to restore our systems.
Regards,
Livingston International
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