LivingCare Reviews 

2,400
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are extremely welcoming, highly professional, and efficient during medical procedures and appointments. People also deeply appreciate the seamless and quick service provided, noting that visits often run on time without any unnecessary waiting. Some reviewers were not happy with the customer service, pointing out slow response times, closed phone lines, and unresponsive communication channels. Consumers also mentioned experiencing frustrating delays when trying to obtain their medical reports or receiving necessary documentation from the clinic. Others felt that communication during certain situations could have included more personal care and attention from staff.

What people talk about most

Staff

Consumers find staff to be positive, highlighting that the team is very friendly, helpful, and efficient... See more

Service

Clients share positive opinions on service, highlighting that appointments are prompt with no waiting on the... See more

Customer service

Users describe negative interactions with customer service, highlighting prolonged waiting times for return... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Venue easy to get to and park. Had an early appointment and was promptly seen by staff. Staff were very efficient and explained the procedure in detail and everything was completed quickly and ef... See more

Rated 5 out of 5 stars

I was in and out before my actual appointment slot. The staff was so nice and friendly. Couldn't have asked for a better experience. Hopefully, I won't need another MRI, but if I do, I'm definitely go... See more

Rated 5 out of 5 stars

Great service, friendly staff, very clean modern site, the whole appointment was seamless.

Rated 5 out of 5 stars

Lovley staff, everything was explained to me what was happening. My MRI took about 15 minutes and it was a smooth experience.


Company details

  1. Community Health Centre

Written by the company

LivingCare are a provider of private healthcare services including: MRI/Ultrasound & X-Ray, ENT, Ophthalmology, Endoscopy, Gastroenterology, Dermatology and more. LivingCare also provide COVID-19 testing services for travel and our full service range can be found at travel.livingcare.co.uk


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 22% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.3

All reviews

(2,400)

36 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Went for a mri scan

Went for a mri scan, I'd never been or heard about this place before but it was clean and new looking, the staff were brilliant, really friendly and helpful. I had my scan done and the staff were very professional and down to earth, explained everything and made me feel at ease about everything.

25 July 2025
Unprompted review
Rated 5 out of 5 stars

MRI scan appointment

I had an evening appointment at LivingCare Leeds Thorp Park, I was welcomed at reception and taken through to a waiting room, on time, to complete a pre scan questionnaire. Another member of staff who was doing the MRI scan explained what to expect and prepared me for the scan. On completion both members of staff explained that there would be a follow up procedure. A very professional service.

1 July 2025
Unprompted review
Rated 5 out of 5 stars

I'm happy

No problems for me. Building new and clean. Friendly, professional staff, who explained everything and happily answered my questions. I would happily recommend Living Care Sheffield

27 June 2025
Unprompted review
Rated 5 out of 5 stars

MRI LivingCare Sheffield

I was sent to LivingCare for my annual MRI.
I was absolutely amazed by the professionalism of the staff. The receptionist was very informative and polite. It reminded me of being greeted in 5 star hotel.
The cleanliness of the clinic is amazing. I felt comfortable in the environment. When I was called for my MRI nothing was too much trouble for the radiologists. They explained everything with their friendly nature.
I couldn't ask for more from this professional team.
Would I come again. The answer is yes, everytime. This was one of the best MRI experiences I have had.

27 June 2025
Unprompted review
Rated 5 out of 5 stars

Clean clinic and helpful staff

A very clean clinic; however, better instructions wouldn't go amiss regarding accessing the building and where to park if you're disabled! LIVINGCARE PLEASE NOTE....

The staff were friendly and very helpful regarding my mobility... thank you Amy!

If only there were more facilities like this....

24 June 2025
Unprompted review
Rated 5 out of 5 stars

I had an MRI scan Thursday 19th July

I had an MRI scan Thursday 19th July. The team were fantastic. As a Type 1 Diabetic with a closed loop system it means I wear a pod on my arm and a transmitter on my stomach. They noted I could not have the scan whilst wearing these items. They were very caring and informed me what the scanner could do to these items. I was even offered another appointment but after discussing with them I removed my items knowing an hour would be OK. Really excellent care and understanding what could have been awkward. Thank you so much would highly recommend.

19 June 2025
Unprompted review
Rated 5 out of 5 stars

Free parking

Easy to access, free parking. Easy to.let.staff know you have arrived. Appointment went very quickly in a warm and caring environment.

17 June 2025
Unprompted review
Rated 5 out of 5 stars

An excellent experience

The clinic is very accessible and has free parking.
I was met with a smile from the receptionist and taken through to the department where my appointment was due.
The staff were very professional and also very friendly which helped put my mind at ease.
My appointment was on time and the procedure was explained fully to me.
I will definitely recommend LivingCare

11 June 2025
Unprompted review
Rated 5 out of 5 stars

What a lovely experience

What a lovely experience. I attended my MRI scan appointment at Canon Medical Centre, Sheffield. The building was spotlessly clean from the moment I entered. The receptionist promptly gave me a fork to complete and no sooner had I completed it I was called to have my scan - all on time. All staff were efficient and put me at ease. Thank you

10 June 2025
Unprompted review

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