Eventually great service/communication after an order didn't arrive- Answer is to contact Tim@ directly rather than info@ which doesn't seem to to elicit a response. Thanks Tim for turning this around... See more
Company replied
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LiveMoor supply a huge range of products for home and garden at the best possible prices. We value customer service above all and we do our absolute best to give our customers the service they desire and deserve. Today's world is a one of convenience. Everyone wants everything, at any time, everywhere. We live busy lives and time is a valuable commodity – it’s the one thing we would all like more of. We believe in making time for the things that matter: for family, for friends, for the things we truly love. We value quality over quantity, inspiration over aspiration, and creativity over conformity. For us, quality time is time well spent. We also believe that together we can all help to make the world a better place. We want to help make a difference through the things we make, the materials we source, and the community we create. That’s why we only supply sustainably sourced products and use low impact packaging wherever possible. If you’ve bought anything from LiveMoor and taken the time to make something you love, then you’ve contributed to our cause. Now is the time to craft your own future. Founded in 2014, and situated in a beautiful area on the southern edge of Dartmoor National Park in Devon - hence the name LiveMoor, we wanted to provide crafters with high quality, affordable arts & craft materials. Whether you craft for fun or professionally, whatever your motivation, as a LiveMoor customer, you expect the highest quality of products at the best possible prices, backed up by a large dose of good old-fashioned customer service. And that's exactly what we strive to deliver.
Unit B, Heltor Business Park, Old Newton Road, TQ12 6RN, Newton Abbot, United Kingdom
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I found just what I was looking for at a very competitive price.

Reply from LiveMoor
Bought beeswax. Best price on internet and delivered promptly. Would use them again

Reply from LiveMoor
The product never arrived and they didn't answer any of my calls or emails about it.

Reply from LiveMoor
ordered two items, one was never delivered and no response to multiple email and phone call attempts and never received a refund. my brother even went to the address in person and there was no-one there. shocking 'customer service'. Avoid at all costs

Reply from LiveMoor
Ordered outside Livivo cube table cover which was delivered in less than 2 day. Great service. Thank you.

Reply from LiveMoor
I had no issues with this company. I ordered 2 garden troughs in a dark green colour. They were exactly as described A good price and arrived in a few days. I was very pleased all round and will possibly order 2 more troughs.

Reply from LiveMoor
have placed two orders with them and not had a problem arrived on time and at a great price would recommend them

Reply from LiveMoor
2nd order made and arrived in 3 days same as before in May. Thankyou.

Reply from LiveMoor
Livemoor has an easy-to-use website offering branded quality products at very good prices. Great communications during the ordering and delivery process and when I had a query about delivery, it was dealt with quickly and professionally by the Livemoor team.
Thoroughly recommended!

Reply from LiveMoor
I was in desperate need of some lily beetle spray from my garden, and my usual place didn't have any left. I found it hard to source somewhere else and came across this company that had it in stock.
I looked at trustpilot, like I always do with new companies, and had doubts about making an order due to the amount of bad reviews.
I can honestly say though, that I'm really glad I took a chance on this company. My lilies are going to be pest free this summer. The delivery time was fine, only a few days after ordering, it wasn't late and it was packaged well.

Reply from LiveMoor
I recently purchased from this company for the first time. Honest opinion? The delivery was not the quickest BUT overall the range of products, price and, in my experience, the customer service were second to none. Yes, indeed, give this company a chance and don’t just be swayed by the negative reviews. I truly believe that most people would be very quick to leave negative reviews over petty things whereas if they are happy, they don’t bother to praise. I would definitely buy from them again.

Reply from LiveMoor
This is an updated review. LiveMoor did correct their original poor service following contact and have delivered my item. I do understand that they have experienced an unexpected rise in demand for their products which they could not cope with, so everything suffered, including their customer communication. However, I do know that they are putting things in place to correct this. Give them a chance is probably the message here.

Reply from LiveMoor
Ordered 25 kilo's of high quality beeswax, it arrived on time and in excellent condition. I am very pleased with my order and I received excellent communication as well I will definitely return.

Reply from LiveMoor
Used Livemoor for a long time for candle wax. Slightly more expensive than direct from manufacturer but delivery service 10 times better. Realise they have had some issues recently which have been acknowledged and are being remedied. The overall review rating simply does not reflect how long this company has been providing excellent service with 5 star reviews.

Reply from LiveMoor

Reply from LiveMoor
We have used Livemoor for over 5 years and everything always turns up next day and without any hassle, often bailing us out at short notice with items that help us keep our production runs going. The main items we buy are waxes and citric acid.
Always great quality, speedy delivery and emails which keep you informed that is on the way.

Reply from LiveMoor
Ordered a Miracle-gro product via Amazon and delivery was expected on a Friday.
Waited in all day - no sign.
Emailed Company and rang but no reply.
Delivery was 2 x days later. ( they are not available weekends ).
Eventually got a reply 5 x days later
apologising.
NOT A COMPANY THAT IS FIT FOR PURPOSE!!!.

Reply from LiveMoor
After my post on March the 20th.
Today they had the audacity to send me an email informing me that the product is now in stock.
Beggars to belief this company. No sorry or explanation.
Obviously they work with online orders via the likes of Amazon. If you order directly dont hold your breath. They won't see my orders anymore.

Reply from LiveMoor
Bought a couple of bird boxes but never turned up, they didn't even have the courtesy to reply to my 3 emails asking when they will be delivered. Thankfully I used PP to pay for them so I will be refunded,l

Reply from LiveMoor
We ordered 5 tins of culprinol and still not received. Tried to contact the company by email and left voice message but no response. The tracking number says item is in transit but no delivery and no communication. Please avoid, trying to get a refund.

Reply from LiveMoor
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