LiveMoor Reviews 

371
•
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 94 reviews, reviewers had a great experience with this company, consistently highlighting the smooth purchasing process, ease of ordering, and reliable overall service. Customers frequently praise the remarkably fast delivery times, noting that their packages always arrive securely wrapped and in pristine condition ready for use. People also genuinely appreciate the helpful support, wonderful product quality, and fantastic value found across the entire online catalogue. However, some customers also noted frustrating experiences regarding delayed communications, missing packages, and orders failing to arrive as scheduled. A few reviewers additionally mentioned receiving incorrect items and struggling to get a timely response or proper resolution from customer service agents.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and orders, as many reviewers... See more

Order

Customers had mixed experiences with their orders, frequently noting that products arrived promptly in good... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many consumers praising exceptionally quick... See more

Service

People report positive experiences with service, frequently praising quick delivery and helpful... See more

Response time

Reviewers express deep frustration regarding response time, noting that multiple emails and phone calls go... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Eventually great service/communication after an order didn't arrive- Answer is to contact Tim@ directly rather than info@ which doesn't seem to to elicit a response. Thanks Tim for turning this around... See more

Company replied

Rated 4 out of 5 stars

Product as described with clear instructions for use. Delivery a couple of days late but that was not an issue.

Rated 5 out of 5 stars

I was in desperate need of some lily beetle spray from my garden, and my usual place didn't have any left. I found it hard to source somewhere else and came across this company that had it in stock... See more

Company replied

Rated 5 out of 5 stars

Ordered over the weekend by regular delivery, arrived on Tuesday promptly in the time slot assigned. Packaged neatly with each individual item in a plastic covering. Product can be clearly seen... See more


Company details

  1. Scrapbooking Store
  2. also in
  3. Garden
  4. Home Goods Store

Written by the company

LiveMoor supply a huge range of products for home and garden at the best possible prices. We value customer service above all and we do our absolute best to give our customers the service they desire and deserve. Today's world is a one of convenience. Everyone wants everything, at any time, everywhere. We live busy lives and time is a valuable commodity – it’s the one thing we would all like more of. We believe in making time for the things that matter: for family, for friends, for the things we truly love. We value quality over quantity, inspiration over aspiration, and creativity over conformity. For us, quality time is time well spent. We also believe that together we can all help to make the world a better place. We want to help make a difference through the things we make, the materials we source, and the community we create. That’s why we only supply sustainably sourced products and use low impact packaging wherever possible. If you’ve bought anything from LiveMoor and taken the time to make something you love, then you’ve contributed to our cause. Now is the time to craft your own future. Founded in 2014, and situated in a beautiful area on the southern edge of Dartmoor National Park in Devon - hence the name LiveMoor, we wanted to provide crafters with high quality, affordable arts & craft materials. Whether you craft for fun or professionally, whatever your motivation, as a LiveMoor customer, you expect the highest quality of products at the best possible prices, backed up by a large dose of good old-fashioned customer service. And that's exactly what we strive to deliver.


Contact info

3.8

Great

TrustScore 4 out of 5

371 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(371)

93 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good service

Bought beeswax. Best price on internet and delivered promptly. Would use them again

31 July 2026
Unprompted review
LiveMoor logo

Reply from LiveMoor

Thanks. We look forward to seeing you again!

Rated 1 out of 5 stars

Awful, avoid at all costs

ordered two items, one was never delivered and no response to multiple email and phone call attempts and never received a refund. my brother even went to the address in person and there was no-one there. shocking 'customer service'. Avoid at all costs

30 April 2026
Unprompted review
LiveMoor logo

Reply from LiveMoor

Did you have the right address. There is someone in the office 9-5 Monday to Friday and 9-12 on a Saturday. We are more than happy to resolve issues on the rare occasions where they happen.

Rated 5 out of 5 stars

Cube outside table cover.

Ordered outside Livivo cube table cover which was delivered in less than 2 day. Great service. Thank you.

30 July 2026
Unprompted review
LiveMoor logo

Reply from LiveMoor

Fantastic- so glad to hear it. Thanks.

Rated 5 out of 5 stars

I was very pleased with this company with this company

I had no issues with this company. I ordered 2 garden troughs in a dark green colour. They were exactly as described A good price and arrived in a few days. I was very pleased all round and will possibly order 2 more troughs.

11 June 2026
Unprompted review
LiveMoor logo

Reply from LiveMoor

Thanks Penny. So happy to hear this.

Rated 5 out of 5 stars

Highly recommended

Livemoor has an easy-to-use website offering branded quality products at very good prices. Great communications during the ordering and delivery process and when I had a query about delivery, it was dealt with quickly and professionally by the Livemoor team.
Thoroughly recommended!

14 May 2026
Unprompted review
LiveMoor logo

Reply from LiveMoor

Thanks Chris. Appreciate the review.

Rated 5 out of 5 stars

Surprisingly good service

I was in desperate need of some lily beetle spray from my garden, and my usual place didn't have any left. I found it hard to source somewhere else and came across this company that had it in stock.
I looked at trustpilot, like I always do with new companies, and had doubts about making an order due to the amount of bad reviews.
I can honestly say though, that I'm really glad I took a chance on this company. My lilies are going to be pest free this summer. The delivery time was fine, only a few days after ordering, it wasn't late and it was packaged well.

30 April 2026
Unprompted review
LiveMoor logo

Reply from LiveMoor

Hi Sarah. I’m so glad to hear you were happy with the service you received. This is what we strive to deliver for all our customers and I really appreciate you taking the time to leave a positive review as this really helps our business! All the best. Tim

Rated 5 out of 5 stars

Don’t be swayed by negative reviews

I recently purchased from this company for the first time. Honest opinion? The delivery was not the quickest BUT overall the range of products, price and, in my experience, the customer service were second to none. Yes, indeed, give this company a chance and don’t just be swayed by the negative reviews. I truly believe that most people would be very quick to leave negative reviews over petty things whereas if they are happy, they don’t bother to praise. I would definitely buy from them again.

20 April 2026
Unprompted review
LiveMoor logo

Reply from LiveMoor

Hi Catherine. Thank you so much for your positive review. I agree that the majority of people do not leave positive reviews- although we still have 95% positive on Trustpilot- their algorithm just makes it look worse than it is 😬. Again thanks for taking the time to leave a review and I hope to be able to impress you further in the future. Tim

Rated 5 out of 5 stars

Improving store - give them a chance.

This is an updated review. LiveMoor did correct their original poor service following contact and have delivered my item. I do understand that they have experienced an unexpected rise in demand for their products which they could not cope with, so everything suffered, including their customer communication. However, I do know that they are putting things in place to correct this. Give them a chance is probably the message here.

23 April 2026
Unprompted review
LiveMoor logo

Reply from LiveMoor

Thank you for your positive review. I’m glad you gave us a chance to prove the reviews here are not fully reflective of our business. Tim

Rated 5 out of 5 stars

Ordered 25 kilo's of high quality…

Ordered 25 kilo's of high quality beeswax, it arrived on time and in excellent condition. I am very pleased with my order and I received excellent communication as well I will definitely return.

23 April 2026
Unprompted review
LiveMoor logo

Reply from LiveMoor

Thanks Michelle. We look forward to your next order. Tim

Rated 5 out of 5 stars

Used Livemoor for a long time for…

Used Livemoor for a long time for candle wax. Slightly more expensive than direct from manufacturer but delivery service 10 times better. Realise they have had some issues recently which have been acknowledged and are being remedied. The overall review rating simply does not reflect how long this company has been providing excellent service with 5 star reviews.

22 April 2026
Unprompted review
LiveMoor logo

Reply from LiveMoor

Thanks so much for your review, your orders and your continued support. Tim

Rated 1 out of 5 stars

Terrible service

Never sent my order luckily PayPal reimbursed me

12 April 2026
Unprompted review
LiveMoor logo

Reply from LiveMoor

Please contact us at info@livemoor.co.uk and we will be happy to help.

Rated 5 out of 5 stars

We have used Livemoor for over 5 years…

We have used Livemoor for over 5 years and everything always turns up next day and without any hassle, often bailing us out at short notice with items that help us keep our production runs going. The main items we buy are waxes and citric acid.

Always great quality, speedy delivery and emails which keep you informed that is on the way.

7 April 2026
Unprompted review
LiveMoor logo

Reply from LiveMoor

Thanks for your positive review Danny. All the best. Tim

Rated 1 out of 5 stars

Leave this Company well alone

Ordered a Miracle-gro product via Amazon and delivery was expected on a Friday.
Waited in all day - no sign.
Emailed Company and rang but no reply.
Delivery was 2 x days later. ( they are not available weekends ).
Eventually got a reply 5 x days later
apologising.
NOT A COMPANY THAT IS FIT FOR PURPOSE!!!.

10 April 2026
Unprompted review
LiveMoor logo

Reply from LiveMoor

I am really sorry to hear you have had issues with your order. Please can you email me tim@livemoor.co.uk and I will do my very best to get this resolved for you.

Rated 1 out of 5 stars

After my post on March the 20th.

After my post on March the 20th.
Today they had the audacity to send me an email informing me that the product is now in stock.
Beggars to belief this company. No sorry or explanation.
Obviously they work with online orders via the likes of Amazon. If you order directly dont hold your breath. They won't see my orders anymore.

16 April 2026
Unprompted review
LiveMoor logo

Reply from LiveMoor

Hi - I am really sorry to hear you have had issues with your order and then received and email saying it is in stock. These emails are automated sales emails. Please can you email me tim@livemoor.co.uk and I will get this resolved.

Rated 1 out of 5 stars

Items did not turn up…

Bought a couple of bird boxes but never turned up, they didn't even have the courtesy to reply to my 3 emails asking when they will be delivered. Thankfully I used PP to pay for them so I will be refunded,l

15 April 2026
Unprompted review
LiveMoor logo

Reply from LiveMoor

I am really sorry to hear you have had issues with your order. Please can you email me tim@livemoor.co.uk and I will get this resolved.

Rated 1 out of 5 stars

Non delivery

We ordered 5 tins of culprinol and still not received. Tried to contact the company by email and left voice message but no response. The tracking number says item is in transit but no delivery and no communication. Please avoid, trying to get a refund.

28 March 2026
Unprompted review
LiveMoor logo

Reply from LiveMoor

I am really sorry to hear you have had issues with your order. Please can you email me tim@livemoor.co.uk and I will get this resolved. We will ALWAYS refund any orders where there has been damage or items have been lost in transit.

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