LiveMoor Reviews 

371
•
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 93 reviews, reviewers had a great experience with this company. Customers frequently praise the impressively fast delivery times and helpful communication, noting that orders arrive promptly and safely in excellent condition. Many people mention that browsing the website is straightforward and product prices are very fair, making the entire shopping process exceptionally smooth and pleasant. Some reviewers were not happy with customer support, mentioning a frustrating lack of communication or severely delayed responses when trying to resolve urgent issues. A few consumers also noted occasional problems with incorrect items being delivered, parcels arriving damaged, or unexpected long delivery delays.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and fulfillment, as opinions on items like wax,... See more

Order

Reviewers mention ambiguous feedback about order, noting that while many consumers experienced prompt... See more

Delivery service

Consumers find delivery service to be mixed, with many reviewers praising extremely quick dispatch times,... See more

Service

People report positive experiences with service, frequently highlighting excellent support and reliable... See more

Response time

Customers expressed deep frustration regarding the severe lack of communication, noting that multiple emails... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Eventually great service/communication after an order didn't arrive- Answer is to contact Tim@ directly rather than info@ which doesn't seem to to elicit a response. Thanks Tim for turning this around... See more

Company replied

Rated 4 out of 5 stars

Product as described with clear instructions for use. Delivery a couple of days late but that was not an issue.

Rated 5 out of 5 stars

Ordered over the weekend by regular delivery, arrived on Tuesday promptly in the time slot assigned. Packaged neatly with each individual item in a plastic covering. Product can be clearly seen... See more

Rated 5 out of 5 stars

I was in desperate need of some lily beetle spray from my garden, and my usual place didn't have any left. I found it hard to source somewhere else and came across this company that had it in stock... See more

Company replied


Company details

  1. Scrapbooking Store
  2. also in
  3. Garden
  4. Home Goods Store

Written by the company

LiveMoor supply a huge range of products for home and garden at the best possible prices. We value customer service above all and we do our absolute best to give our customers the service they desire and deserve. Today's world is a one of convenience. Everyone wants everything, at any time, everywhere. We live busy lives and time is a valuable commodity – it’s the one thing we would all like more of. We believe in making time for the things that matter: for family, for friends, for the things we truly love. We value quality over quantity, inspiration over aspiration, and creativity over conformity. For us, quality time is time well spent. We also believe that together we can all help to make the world a better place. We want to help make a difference through the things we make, the materials we source, and the community we create. That’s why we only supply sustainably sourced products and use low impact packaging wherever possible. If you’ve bought anything from LiveMoor and taken the time to make something you love, then you’ve contributed to our cause. Now is the time to craft your own future. Founded in 2014, and situated in a beautiful area on the southern edge of Dartmoor National Park in Devon - hence the name LiveMoor, we wanted to provide crafters with high quality, affordable arts & craft materials. Whether you craft for fun or professionally, whatever your motivation, as a LiveMoor customer, you expect the highest quality of products at the best possible prices, backed up by a large dose of good old-fashioned customer service. And that's exactly what we strive to deliver.


Contact info

3.8

Great

TrustScore 4 out of 5

371 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(371)

93 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Next-day delivery item out of stock?

Purchased a Hozelock hosepipe online before midday which came with 'guaranteed' next day delivery. Received no follow-up shipping/tracking information and when nothing arrived the following day, I rang LiveMoor and was told that the hosepipe was out-of-stock, on backorder and precise delivery date couldn't be determined. I therefore requested a refund and bought the same item from Amazon for a bit more money. Was told the refund could take anything up to 10 days to process which is ridiculous in this day and age but to be fair to LiveMoor, the refund was credited three days later. I'm sure LiveMoor are normally very good but on this occasion they couldn't deliver on what seemed a very good deal, hence the low score.

8 July 2026
LiveMoor logo

Reply from LiveMoor

We are sorry on this occasion your order was not able to be fulfilled. Sometimes items are out of stock. We do our best to keep customers informed and updated.

Rated 5 out of 5 stars

I was looking for white paint to paint…

I was looking for white paint to paint my front door and was online looking for weather shield, and I came across ( Live Moor) and I was very glad I did.
I bought a tin a whole ten pounds cheaper than Wikics which I would have had to collect. It arrived a day before it was due and to say I was impressed was an understatement, ( Live Moor) was a great find and I would recommend them if you want a great and very quick delivery, I will certainly use them again in the future.
Thank You for a great service everyone.

29 July 2026
Unprompted review
LiveMoor logo

Reply from LiveMoor

Great to hear we were competitive. Paint is something we will be focusing on the next few months so hopefully we will have some more deals for you.

Rated 5 out of 5 stars

Best supplier ever

Best supplier ever. Ordered wax and clamshells for wax melts and it arrived within 3 days. Packaged beautifully. Highly recommend them.

31 July 2026
LiveMoor logo

Reply from LiveMoor

Thanks so much for the feedback. We hope to have even better wax deals soon. Keep an eye out and tell your friends ☺️

Rated 5 out of 5 stars

Only place online I was able to source…

Only place online I was able to source the item I wanted. Prompt email confirmation and delivery updates. Delivered within 48hrs via Royal Mail as promised and all items as advertised. No concerns.

30 July 2026
Unprompted review
LiveMoor logo

Reply from LiveMoor

Glad we could be of help.

Rated 5 out of 5 stars

Company kept me informed of dispatch…

Company kept me informed of dispatch etc of item purchased. Product was as described and delived as expected. Good all round service provided and would use company again.

30 May 2026
Unprompted review
LiveMoor logo

Reply from LiveMoor

Thanks for the positive feedback

Rated 5 out of 5 stars

Good experience

It was the 2nd time that I ordered from LiveMoor. Very competitive price on Brambles hedgehog biscuits. Very fast delivery, good communication, no problem at all. Will use again, Thanks

2 July 2026
Unprompted review
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Reply from LiveMoor

Happy hedgehogs is always a good thing! 🦔

Rated 5 out of 5 stars

Faultless

Faultless, quick to arrive, order complete and it was my second order from them.

31 July 2026
Unprompted review
LiveMoor logo

Reply from LiveMoor

This is what we aim for. Thank you.

Rated 3 out of 5 stars

I received my items the process was…

I received my items the process was pretty good the only thing to let it down was the packing I had 2 bottles of liquid just thrown into an empty box with no packaging what so ever it was lucky they were not damaged in transit such a shame would have given 5 stars otherwise

27 July 2026
Unprompted review
LiveMoor logo

Reply from LiveMoor

We will pass this useful feedback on to the team. Thanks.

Rated 5 out of 5 stars

Good products & delivery

I have always found Livemoor products to be good quality & have received orders without any problems. Whilst they may not have the wide range that I want, anything that I have ordered has been received of good quality & packaging and delivered on time.

31 July 2025
Unprompted review
LiveMoor logo

Reply from LiveMoor

Excellent news. This is our aim with every order.

Rated 3 out of 5 stars

The purchase was two years ago

I have been asked to review 'a purchase I made'. To my knowledge, I have not made a purchase, except, scouring my memory, I think I purchased some batik wax about 15 years ago. They surely can't be asking me to review that?
If I have unwittingly purchased something from them through another company of a different name, I have no knowledge of it. Maybe they could give me a clue?

Well, I did get the clue. Apparently I made a purchase in 2024, although I thought it was much longer ago than that. The email I received asked me to rate my 'experience with them'.
Racking my brains, I don't recall any problems with the wax, and I remember the prices at that time being reasonable. Sorry I can't say more, as it was even so quite along time ago. It is nice to hear they are still in business, and located in the same county as me.

31 July 2026
Unprompted review
LiveMoor logo

Reply from LiveMoor

Hi Lynsey - we had a purchase of wax from you in 2024. You are still registered on our email list - hence the email. I see you are local to us which is nice - another Devonian!

Rated 3 out of 5 stars

It was a prety standard experience so…

It was a prety standard experience so to speak.
Only thing was that when I tried to reclaim a £5 discount for my 1st order they directed me towards the fine print of the promo where it said it only applies after a certain value.
What can I say they were right but not so much of a great customer service experience isn't it.

28 July 2026
Unprompted review
LiveMoor logo

Reply from LiveMoor

Sorry to hear your experience wasn’t better. We will take your feedback on board. Thanks.

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