The Lively app is mostly easy to use, but could stand to implement a few upgrades. Namely, the constant request for two factor authorization only allows for one phone number, even if there are two peo... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Truly night and day difference between these guys and the competitor I switched from. The site always works, the support agents always pick up, and they aim to be helpful. Their whole system... See more
Company replied
I got sick and tired of the hassles at HealthEquity and transferred everything to Lively. Glad I did, much better experience. No fees if you keep $3K at Lively instead of Schwab. Note that the... See more
Company replied
One of my most satisfying accomplishments in 2025 is moving to Lively. After being with HSA Bank for 21 years I finally decided to get out due to the deterioration of its customer service to an unbear... See more
Company replied
Company details
- Software Company
- Business Administration Service
- Business to Business Service
- Investment Service
- Non-Bank Financial Service
About Lively
Written by the company
We designed our solutions to take the guesswork out of managing benefits. And our innovative features are grounded in your everyday needs and circumstances.
That’s why our experience is optimized to put you in control at every step. Managing your wellness and wealth takes more than a series of transactions. By combining robust features with unparalleled service, we make benefits effortless, even when your time and energy are limited.
With Lively, maximizing your benefits is as simple as it should be.
Lively is the modern Health Savings Account Provider. Lively helps people prepare for tomorrow by making smart decisions about finances and healthcare today.
Make the most of your healthcare savings while working towards your financial goals.
Lively HSAs are free for individuals and families, so you never have to worry about hidden costs.
Put your money to work with peace of mind: Lively HSAs are FDIC-insured* and use bank-grade security.
Support when you need it. Whether you’re saving, spending, or investing, we’re here when you need us.
Lively Health Savings Account
Written by the company
- A Top-Rated HSA Provider
- Lively strives to provide an efficient way of saving and investing for healthcare. Lively believes no one should have to sacrifice personal health for financial health. That's why we want Lively to be free for individuals & families, with our process being 100% paperless and transparent so that all your savings are always secured and ready to go. Saving more for your health has never been easier than with a Lively HSA.See why our Health Savings Account (HSA) is perfect for investing & saving for your future healthcare.
Lively Health Savings Account
Enjoy the Triple Tax Advantage of having a Health Savings Account
Maximize healthcare savings like a pro. Healthcare is complicated, your HSA doesn’t have to be. Lively is simple and intuitive and is designed to help you get the most out of your HSA. Opening a Lively HSA is free for individuals and families.
Contact info
United States
- livelyme.com
Smarter HSAs. Better benefits for you.
4.5
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Multiple technology related problems…
Multiple technology related problems with their website and backend. It could be a good company someday but it seems to be struggling with the technology to run a company.
15 July 2025
Unprompted review
Reply from Lively
Thanks for sharing your feedback. We're sorry to hear about the technology issues you’ve encountered — that’s definitely not the experience we aim to provide. Our team is continually working to improve the platform, and insights like yours are essential in helping us identify areas that need more attention.
If you’re open to it, we’d love to learn more about the specific problems you ran into so we can investigate further. Please don’t hesitate to reach out to our support team at support@livelyme.com or call us at 1 (888) 576-4837, Monday–Friday, 6:00am–6:00pm PT.
- Lively team
Reply from Lively
Thank you for your review! We're glad to hear that our communications have been timely and aligned with what matters most. If there's anything we can do to further support your experience, we’re always here to help. Thank you for choosing Lively! - Lively team
Reply from Lively
Thanks for the kind words! We’re happy to hear the app has made managing your health savings simple and straightforward. We appreciate you being part of Lively! - Lively team
HSA Experience
During the time I have had this account, I have been able to invest, document spending and manage it very effectively. I trust Lively.
15 July 2025
Reply from Lively
Thank you for your kind words! It’s great to hear that you’ve been able to manage, track, and invest your HSA with ease. We truly appreciate your trust and are proud to support your healthcare savings journey. Thank you for choosing Lively! - Lively team
Can't figure out how to use my card.
12 July 2025
Reply from Lively
We’re really sorry to hear you’re having a tough time using your card. That can be frustrating, and we’re here to help. Our support team would be happy to walk you through the steps and make sure everything’s working as it should. Please don’t hesitate to reach out to us at support@livelyme.com or 1 (888) 576-4837, Monday–Friday, 6:00am–6:00pm PT. - Lively team
Lively is very user-friendly
Lively is very user-friendly, provides easy reimbursements, and the option to invest my balance once I met the minimum threshold. I appreciate how simple it is to track expenses and upload receipts, which gives me peace of mind and keeps everything organized.
Having a Lively HSA has helped me save significantly on healthcare costs, and it's great knowing that unused funds roll over year to year and can be used in retirement. I highly recommend looking into a Lively HSA it’s a powerful tool for managing both current and future healthcare expenses.
7 July 2025
Reply from Lively
Thank you so much for your thoughtful and detailed review! We're really glad to hear how Lively has supported your healthcare savings and made managing your HSA simple and organized. It’s especially rewarding to know that the investment features, receipt tracking, and long-term benefits are giving you peace of mind. We truly appreciate your recommendation and are honored to be part of your financial wellness journey! Thank you for choosing Lively! - Lively team
Great place to start my HSA future.
Website was easy to get registered and started. It was then an excellent portal for transferring my funds to a long term investment account. Lively was easy, motivating and trustworthy. Thank you for getting me started on my HSA account journey.
14 July 2025
Reply from Lively
Thank you for such a thoughtful review! We're so glad to hear that getting started with Lively was smooth and that you felt motivated and supported along the way. It means a lot to be part of your HSA journey — thank you for choosing Lively! - Lively team
Reply from Lively
Thanks for your awesome review! We're thrilled to hear Lively has been easy to use and a great fit for your needs — we’ll take those two thumbs up with gratitude! Thank you for choosing Lively!
- Lively team
It’s easy to make contact with a Lively…
It’s easy to make contact with a Lively employee and they have all been very knowledgeable and helpful.
6 July 2025
Reply from Lively
Thank you for your review! We're so glad to hear that connecting with our team has been easy and that you've found our support knowledgeable and helpful. We're always here to assist! Thank you for choosing Lively! - Lively team
Great user interface
Great user interface, no fees, the investment has done well over the 6 years I have been using the platform.
13 July 2025
Reply from Lively
Thank you for your review! We're so pleased to hear that your experience over the past six years has been positive — from the user interface to fee transparency and investment performance. We appreciate you being part of Lively! - Lively team
I’ve used a few different providers…
I’ve used a few different providers personally and Lively was by far the best and easiest to use. Some banks handling them do not even understand the rules. I was an Employee Benefits Advisor and reviewed many if these, this is the one I passed onto my clients as one to look into.
5 July 2025
Reply from Lively
Thank you for the thoughtful review. It’s really meaningful to hear this kind of feedback from someone who’s seen a range of providers — and even more so that you’ve trusted Lively enough to recommend it to your clients. We’re grateful to have earned that confidence. Thank you for choosing Lively! - Lively team
Simple to set up and use.
It is easy to deposit funds through payroll and all transactions go through without any problem.
12 July 2025
Reply from Lively
Thank you for your review! We're so glad to hear that payroll deposits and transactions have been smooth and reliable. That kind of consistency is exactly what we aim to provide. Thank you for choosing Lively! - Lively team
Reply from Lively
Thank you for your review! We're happy to hear our customer service has made a positive impression — it's something we truly care about. Thank you for choosing Lively! - Lively team
Fees too high
1 April 2025
Reply from Lively
Thanks for your feedback — we understand that fees are an important factor when choosing an HSA provider. At Lively, we strive to provide valuable tools, investment options, and support while keeping costs as low as possible.
If you have questions or want to explore options that might better fit your needs, our team is here to help at support@livelyme.com or 1 (888) 576-4837, Monday–Friday, 6:00am–6:00pm PT. - Lively team
User friendly design and allows for a self directed HSA.
That you worked with Charles Schwab and let me take control of my own investing in a self directed account. Also your site is very user friendly and intuitive.
11 July 2025
Reply from Lively
Thank you for your kind words! We're so glad to hear that the self-directed investment experience through Charles Schwab has worked well for you, and that our platform feels intuitive and easy to navigate. We appreciate you being a part of Lively! - Lively team
helpful customer service
very helpful resolving an issue when i accidently used my debit card for a non-hsa purchase.
11 July 2025
Reply from Lively
Thank you for your review! We're happy we could assist you when you needed help. It's important to us that our members feel supported and confident using their HSA. We're always here if you have questions. Thank you for choosing Lively! - Lively team
Ease of use
Easy to use and navigate. Really like the boost feature and simple to add investment.
11 July 2025
Reply from Lively
Thank you for your review! We're so glad to hear the platform has been easy to navigate and that features like boost and investment setup have been working well for you. Thank you for choosing Lively!
- Lively team
The website is easy to use and the…
The website is easy to use and the processes have been straightforward.
10 July 2025
Reply from Lively
Thank you for taking a moment to share your experience. It’s great to know that navigating the website and managing your account has felt straightforward, that’s what we aim to deliver. We appreciate you being part of Lively! - Lively team
Reply from Lively
Thank you for sharing your feedback! We're happy to hear that you've found value in our service and that it's working well for your needs. Thank you for choosing Lively! - Lively team
Great experience!
Online platform is super user friendly and easy to use. Company is very transparent and customer service is great! Would highly recommend.
3 July 2025
Reply from Lively
Thank you so much for your kind words! We're thrilled to hear that the platform has been easy to navigate and that transparency and service have stood out. Your recommendation means a lot to us! Thank you for choosing Lively! - Lively team
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