Little Wonderland Reviews 

Amazing shopping experience and great selections! But, on top of that, really good deals compared to competitors. Absolutely recommend ;)

EDIT:
Don't think a 20% discount (for "a next purchase") product will cover permanent damage done on a €135 jeans, Does it haha??

Hi Little Wonderland,
I am fairly upset about how you guys handled the complaint I had damage one of your products has caused. I was so looking
When I arrived home from a visit from your store in Utrecht I was shockeddd!!!! by how i found the product when i opened the packaging. The entire package was drained with dark brown spots. I Found out that the Wishtrend Vitamin C product was oxidized. Which can only be caused when the product is exposed to direct sunlight, air or humidity. Not only did the product spill inside the packaging, it literally bursted out of the bottle on to my black jeans + bed sheets. Which caused massive orange stains.
When I informed the customer care about the situation I was surprised by their "solution". their solution was to pick up a new one bottle from the store, please note that I informed them on the fact that I was living 1 hour away by public transport, therefore not really finding it a suitable solution. Mentioning the stains + the fact that their "solution" was meant to come from my own pocket, i am extremely upset about their following respons regarding my jeans and bed that also got ruined by the product:

"After consultation, we have come to the conclusion that unfortunately we cannot offer compensation for this matter.
We would like to sincerely apologize for any inconvenience and disappointment you may experience as a result.
If there are any concerns or questions you would like us to discuss, we would love to hear from you.
Thank you for your time and our apologies again for the inconvenience."

Considering that Vitamin C is known for being a delicate product, i don't think this "risk" should end up at the customers side of the purchase. The packaging is clearly lacking (there are a lot of reviews online about it) how are the consequences of this result for your customer?

It's clearly that they don't want to offer a suitable solution for the matter. Therefore, posting this to warn other customers hoping to avoid this major inconvenience!

Great team, very efficient !
Thank you :)

I never received the order , It looked like it has been delivered to a pickup point, yet when I went to pick it up the pickup point was closed, DHL doesn’t know where it is neither do they care. The seller has been very passive - they did open an investigation and send their sincere apologies- but I would have to wait for days if not weeks till I receive a refund. It seems that other users had to wait a whole month before receiving the refund. I explained that I’m traveling and won’t be able to pick it up if it’s late-still, they couldn’t care less. They also refused to send a duplicate order, which would have solved the problem. I expected so much more given the positive reviews I saw on trust pilot - it has been 2 painful days of running after an order that I will never receive. I understand these incidents happen - and they have happened to me before-yet there are proactive and effective ways in which customer-centric companies deal with such situations to ensure you are at least fair to your customers. I have seen none of that dealing with little wonderland - only excuses that their policy is like that, and they are not willing to do much . Please save yourself the time and effort and choose to buy elsewhere - maybe this company used to be good at some point when they received all these positive reviews- but looks like that's not the case anymore. What a shame little wonderland.

Ok for starters if you live in Europe and were worried about paying customs when your packages enter your country , I can vouch , BUY FROM THIS WEBSITE!!! This is the best , Korean shop for people who are from Europe in shipping time and price wise. Let me tell you , I bought from this website so many times since I found out about it ( about 4 months ago ) and I’m in love with it!!!! Before I found this website I thought I was missing out on k-beauty world for living inside Europe , and I’m so grateful I found it. Outstanding costumer service , they reply fast, they are SUPER nice , they always include samples ( which I love ), they are always available to answer any concerns/questions you may have. 10/10 outstanding business and shopping experience , I totally recommend

I love this Website! I live in Southern Germany and the packages usually arrive within a week. The packaging is always lovely and the goods undamaged. Depending on the price you'll get a bunch of testers of great quality. The prices are more than fair, around the same or even a little cheaper than others providers.
Since I've been using korean skincare my skin has felt so much better!
Only downside is they're still a bit lacking in diversity of products, I'd love to see more toner pads and different brands like Needly, Dr. G or Daeng Gi Meo, but they've been doing an incredible job and I'm sure will expand further in the future.
Keep up the great work LittleWonderland! 파이팅!!!

My shopping experience with Little Wonderland was truly outstanding! From the moment I placed my order to the arrival of the package, I was amazed by the speed and efficiency of the delivery. The Little Wonderland team kept me constantly updated on the status of my order, sending regular updates and timely notifications. Based on this excellent experience, I can confidently say that I have become a loyal customer of Little Wonderland.

Thank you, Little Wonderland, for making my shopping journey so enjoyable and for providing excellent service. Until my next order!

I am always very cautious when ordering from sites I haven't heard before. I read the trust pilot reviews and decided to order. Everything arrived in perfect condition and very soon! So I am definitely very happy with little wonderland, will be occasionally ordering my skin care from there, since it's hard to find good asian skincare shops outside of Asia :))

Incredible customer service !
I received my order, and was so curious about a new serum I had ordered, so I opened it and tried it. Unfortunately the pump of the bottle wasn’t working.
I immediately got in contact with Little Wonderland’s Customer Service through chat, and I documented the case (filmed the defect of the pump) - and I was immediately offered a solution (voucher or replacement).
This is a company that many others may take as an example, especially when it comes to customer service !! Five stars - without a doubt !!

Huge assortment, adequate prices, delivered in the Netherlands in two days after purchaising! Everything was packed carefully and the box was cute and girly in a positive meaning, too. I read reviews on Trustpilot before making an order, also read return/refund policies as well - and then took a risk. Now I can say that I absolutely trust this shop and will recommend it n.b. to those living in the Netherlands for sure!

Great products and very fast delivery. Free and surprising gifts add a little extra to overall super experience. Very happy with my purchase!:)

I ordered my items on the 8th of February and it arrived on the 16th, great package, i was missing my goodie gift bag so i messaged them and the next day i got a message saying they were sending it and sorry for the confusion.
It arrived yesterday, i love the product in it. Will continue to order from them

I ordered on 14th February and it delivered to my address on 18th February. Fast shipping🥇. Also I was very happy and shocked they put many presents: testers, mini cosmetics, face masks, 1 cosmetic bag + inside full of mini cosmetics. For sure I will purchase again. I m very happy so far the best online shopping experience.

Love love love this shop! Ordered second time, delivery was always fast and so many goodies!
Love the variety of the products!
Will definitely be ordering again!

Legit company! Very fast delivery. I received my product the day after :)

First time buying from Little Wonderland, what a great experience!
They have so so many products to choose from, and those products are at a great price too.
They shipped my order on the same day I placed it. I had an issue with the address and they were really quick to help me.
Little Wonderland has wonderful customer care! I'll surely buy something again.

Excellent site. Ordered first time on 30.12.2022 to Spain. Today 05.01.2023 got my order. Great discounts. Everything packed beautifully and even extra samples. Nothing damaged. Will definitely be ordering again. Recommended!!!

Worst place to order anything!!
Every time time I ordered anything from them they would screw up the shipping. Packages wouldn’t get delivered and go missing. The last time my package got lost and they took their sweet time (1 month) sending a new one, and to add on they also forgot to pay me back for the products they couldn’t ship again because by that time they were already sold out. They told me they would refund me but once again took their sweet time and didn’t do anything until I send them an email again telling them that I’ve already waited a month for their refund and still didn’t receive it. Had to write them so many emails for them to do their job right. Honestly never had any experience like this anywhere else online. Really unbelievable how they don’t do their job unless you keep sending them emails in order to remind them. Most unprofessional store I’ve every ordered anything from. If I were you I’d look into other online stores for k-beauty items, there are far better ones. It would save you so much stress and money. Never ordering from this incompetent store again.

Super experience ordering from Little Wonderland. I ordered Monday and it arrived before Friday evening in Sweden. Great selection of products with fair prices and it was nice to see some free testers included with the order. Will definitely be ordering from them again.

Littlewonderland is a really affordable skincare online shop for those who live in europe. I have purchased from them twice and once during spring where the products arrived in 2-3 days with great condition, and once recently which took about 7 days to arrive but it was probably due to black friday, though this parcel im sadly missing some of the freebies (deluxe mask and free samples), which i have texted them about but im not really in a worry since their customer service is 10/10, they are kind, helpful and quick to respond.

Hi again, this is a belated update which im very sorry for 😭, they replied within 3 days and ive replied back since then, as i said never had a doubt on their customer service ❤️