Absolutely awful company. I ordered some shoes as gifts for little ones however they arrived over 2 weeks late, which meant I had to purchase replacements. The company then refused to accept the retur... See more
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Tried on 3 occasions to contact re form not one has been answered . Bought item on 28 Nov and still saying preparing parcel royal mail waiting on parcel and this is is 12 days later. Very poor custome... See more
Company replied
I dont usually review but have to tell you about this great online kiddies shop. Like everyone I scrolled the Internet looking for kiddies clothes a bit different than the norm and at a fair price... See more
Company replied
I’ve been buying clothes for my great grandchildren from Little Darlings Closet since stumbling on the shop in Brighton 3 years ago.It was such a welcoming shop,the staff were so pleasant and helpful... See more
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Company details
Written by the company
Children’s clothing Store. Childrenswear and babywear specialists. Designer kids clothing from Newborn up to 10yrs. Buy online or from our shop situated In Brighton’s Famous Lanes. Wide variety of kids wear including Emile et Rose, Mayoral, Caramelo Kids, Sarah Louise, Baby Gi, Miranda, Rochy, Cuka, Basmarti, Mac Ilusion, Meia Pata, Pretty Originals, Phi Clothing, Dandelion, Minibanda, Sarabanda and many more.
Contact info
23 Brighton Square, BN1 1HD, Brighton, United Kingdom
- 01273459258
- Info@littledarlingscloset.co.uk
- littledarlingscloset.co.uk
3.5
Average
233 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 2 weeks
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Haven't received parcel
Haven't received parcel, tracking says hasn't been sent and I'm having to chase for updates
6 March 2024
Reply from Little Darlings Closet
Dear Becki
Yes unfortunately Royal Mail only confirmed yesterday that they have mislaid your parcel which is extremely frustrating for both you and us. We refunded you in full immediately as we couldn’t resend as your order was the last one we had in stock. Royal mail took ages to come back to us and also one of your emails was at the weekend so was not picked up by our admin team until Monday unfortunately. We are sorry you have had this experience.
Reply from Little Darlings Closet
Dear Elizabeth thank you for taking the time to leave us a review it’s greatly appreciated. We are so happy you where pleased with your order. Thanks from all at LDC
Reply from Little Darlings Closet
Dear Alexandra, Thank you for your lovely review and taking the time to send it, its really appreciated. We are glad you loved your items and hope to have you shop with us again.
Discount code didn’t work
Discount code didn’t work ! It is advertised as 15%off till midnight
8 March 2024
Reply from Little Darlings Closet
Dear Rhian, We are sorry you were disappointed. The discount code was an email offer sent out to customers on wed 6th Mar with a clear expiry date of midnight on the 7th Mar (which was the Thursday night). Unfortunately your order on the 8th Mar placed at 21:41pm which was the Friday therefore did not qualify, as it was the next evening. We have doublechecked the email sent out and confirmed it was correct just to make sure we hadn't made an error. Please do keep an eye on your emails for further discounts that we only give exclusively to our existing customers as we do really appreciate your orders.
First of all the set came without it's…
First of all the set came without it's cover, which was in the photo and the quality didn't meet the price which was high.
Will not order again
26 February 2024
Reply from Little Darlings Closet
Dear Lilit
We would have loved you to contact us before leaving this review so we could have discussed and maybe you could have returned for a full refund? Awe are also sorry you didn’t like the quality. The 5 piece set that you ordered is £19 which we believe is amazing value for a 5 piece baby set but we do take on board and appreciate your feedback. You also ordered a Mayoral Dungaree and Hat set and I’m afraid that Mayoral set their retail price and we have no control over pricing for that but we always have amazing feedback regarding Mayoral quality. We are sorry that this didn’t meet your expectations in this instance.
Reply from Little Darlings Closet
Dear Ann
Thank you so much for leaving a review and we are so happy you are pleased x
Reply from Little Darlings Closet
Dear Alison thank you for your order and taking the time to leave us a review it’s greatly appreciated and we are glad you are pleased.
Reply from Little Darlings Closet
Dear Helen thank you so much for taking the time to review us its greatly appreciated and we are so happy you are pleased with your order.
Great customer service
Ordered just before christmas and a couple of weeks later still hadn’t received any further updates since receiving a tracking number. Sent an email, had a prompt reply to say they’d contacted Royal Mail who have misplaced my order and they were already getting a replacement sent out that day. Later on they advised an item was now out of stock and issued an immediate refund for that item and a tracking update for my replacement order. I understand stuff can get misplaced which is normal but I am impressed with the companies quick response and resolution. Thank you!
8 January 2024
Unprompted review
Reply from Little Darlings Closet
Thank you for taking the time to leave us a review and we are sorry your parcel got mislaid by Royal Mail it’s so frustrating. We are glad we could send most of your order out again for you and really appreciate your custom x
Good customer service
2 January 2024
Reply from Little Darlings Closet
Thank you for taking the time to leave us a review and we are glad you are pleased with our service.
Loved my purchase
28 December 2023
Reply from Little Darlings Closet
Dear Jade thank you so much for your order and taking the time to leave us a review. We are so glad you love your purchase.
Reply from Little Darlings Closet
We are so glad you are pleased and really appreciate you taking the time to leave us a review. Thank you so much for your custom
My order arrived with a piece missing.
My order arrived with a piece missing a few days ago, I already sent an email to inform them but they still haven't responded to me as to whether they will exchange or refund. It's unfortunate, but the pieces are beautiful and of great quality. Only the delay in service disappointed me.
4 December 2023
Reply from Little Darlings Closet
Hello Silmara, we did respond by email on 11th December to say we were looking into the missing. We also tried to call you on your mobile number as per your request in your original email to ask whether you wanted a ref or the missing item sent again? (Our calls come from a private number so you may have missed it or not picked up?) We needed to review our cctv footage of the packing area the day that your order was packed up in the warehouse to ascertain exactly what happened… we are sorry that we couldn’t get in touch with you and have refunded you for the item but we honestly did respond and try to contact you xx
Beautiful as always always puts a…
Beautiful as always always puts a little thank you note in the bag which is a lovely gesture along with a little free gift I order most of my granddaughters outfits from here and never been disappointed
4 December 2023
Reply from Little Darlings Closet
Michaela thank you for being a regular customer we really appreciate it xx
Angel wings
Ordered and received my order within a few days. The outfit is lovely soft material and is going to look adorable on the baby with the little angel wings. Excellent service. Will keeping buying
1 December 2023
Reply from Little Darlings Closet
Thank you for your lovely review and we are so glad you are pleased. We look forward to your next order! Please sign up to our newsletter for VIP discounts xx
Fast delivery and absolutely gorgeous…
Fast delivery and absolutely gorgeous pram suit
27 November 2023
Reply from Little Darlings Closet
Thank you for taking the time to leave us a review and so glad you are pleased with your order 🙌
Just beautiful
15 November 2023
Reply from Little Darlings Closet
Thank you for your lovely review Jacqui glad you are pleased x
Everything was excellent gorgeous tutu…
Everything was excellent gorgeous tutu and frilly top for my granddaughters Christmas great quality, she will be a little darling on Christmas day xxx
15 November 2023
Reply from Little Darlings Closet
Thank you for your order and your lovely review! Hope you and your little darling have the best Christmas season ❤️
Staff was patient and kind
Staff was patient and kind, considering I had no idea how big twin girls were, Sam made suggestions and assured the everything would match for twins. I will shop again here, I shopped from Canada and the items were in hand in three days!
15 November 2023
Reply from Little Darlings Closet
Dear Stephanie thank you for your lovely review and we are so glad you are pleased. Please do let your daughter know if she needs any help or wants to change or exchange just to contact us. Kindest LDC x
I’ve been buying clothes for my great…
I’ve been buying clothes for my great grandchildren from Little Darlings Closet since stumbling on the shop in Brighton 3 years ago.It was such a welcoming shop,the staff were so pleasant and helpful nothing was too much trouble for them.I now buy online from them as the clothing is such good value and special.I always look forward to receiving my orders as do my grandchildren,so special.I’m actually waiting for a delivery at the moment for my Xmas order.5stars every time.
2 November 2023
Reply from Little Darlings Closet
Thank you for such a lovely review Eileen and we really appreciate you supporting our small business. Xx
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