Absolutely awful company. I ordered some shoes as gifts for little ones however they arrived over 2 weeks late, which meant I had to purchase replacements. The company then refused to accept the retur... See more
Company replied
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See what reviewers are saying
Tried on 3 occasions to contact re form not one has been answered . Bought item on 28 Nov and still saying preparing parcel royal mail waiting on parcel and this is is 12 days later. Very poor custome... See more
Company replied
I dont usually review but have to tell you about this great online kiddies shop. Like everyone I scrolled the Internet looking for kiddies clothes a bit different than the norm and at a fair price... See more
Company replied
I’ve been buying clothes for my great grandchildren from Little Darlings Closet since stumbling on the shop in Brighton 3 years ago.It was such a welcoming shop,the staff were so pleasant and helpful... See more
Company replied
Company details
Written by the company
Children’s clothing Store. Childrenswear and babywear specialists. Designer kids clothing from Newborn up to 10yrs. Buy online or from our shop situated In Brighton’s Famous Lanes. Wide variety of kids wear including Emile et Rose, Mayoral, Caramelo Kids, Sarah Louise, Baby Gi, Miranda, Rochy, Cuka, Basmarti, Mac Ilusion, Meia Pata, Pretty Originals, Phi Clothing, Dandelion, Minibanda, Sarabanda and many more.
Contact info
23 Brighton Square, BN1 1HD, Brighton, United Kingdom
- 01273459258
- Info@littledarlingscloset.co.uk
- littledarlingscloset.co.uk
3.5
Average
233 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 2 weeks
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I still haven’t received my order😡
28 December 2024
Reply from Little Darlings Closet
Dear customer we can see from this review that your order number is 6719, we have tracked your order and spoken to Royal Mail as we have a scanned manifest confirming they collected it from our warehouse. However Royal Mail have advised they cannot locate and fear it may be lost at the depot. We are so sorry this has happened and have refunded you in full immediately. We do not seem to have any emails or contact from you letting us know there was a problem with the order, the first we knew was when we saw this review. We are sorry this has happened and are speaking to Royal Mail as this is the third parcel over the Christmas period that’s gone missing 😢.
Kindest
LDC
Excellent service
9 December 2024
Reply from Little Darlings Closet
Thank you so much Melanie for your review we really appreciate it. So glad you are happy with our service and hope you loved you order.
Kindest
LDC
Fast delivery and amazing outfit
9 December 2024
Reply from Little Darlings Closet
Thank you for your review and taking the time to leave it we really appreciate it. We are so glad you loved your order🙌
Kindest
LDC
Great service
Great service, fast delivery and the product I ordered is just beautiful. Very happy. Will definitely use Little Darlings Closet again.
29 November 2024
Reply from Little Darlings Closet
Thank you for your review Susan! We are glad you loved your item and service 🙌
Kindest
LDC
Reply from Little Darlings Closet
Dear Katrina
Thank you for your review and we are so glad you are pleased! Thank you for your custom ❤️
Kindest regards
LDC
Love, love this shop!!
I've bought lots of stuff from Little Darlings Closet for my yet to be born precious granddaughter. Everything I've purchased has been of the highest quality and beautiful in design from baby grows, to baby dresses and pram shoes. Very fast dispatch and delivery. Always been a smooth transaction. 5* Highly recommend.
4 November 2024
Reply from Little Darlings Closet
Thank you so much for all your orders Paula and we are so glad you are pleased with your items and service.
Thank you for also taking the time to leave us a review.
Kindest
LDC
Appalling customer service
Absolutely love the items from this place and have ordered a few time but their customer service leaves a lot to be desired.
I had a parcel of 4 items for my newborn daughter, I received an email to say that the items had been delivered and left in my "safe place" my shed!.
We don't have a shed or a safe place to leave the items.
I emailed the company and they advised they would get back to me, 4 days later 2 emails later and still nothing. (they stated they don't work weekends which is fair enough but it was 2.30 on a Monday the next time they contacted me)
By this time I had disputed it with clear pay, as this was how I chose to pay. Because the company said my items had been delivered clear pay were of no help and refused the dispute which is fair enough but then this company basically told me my items had been delivered " royal mail had told them this" and because clearpay had closed my dispute they couldn't help me any further.
I did some digging myself and contacted Royal mail and my urema had in actual fact been delivered to no 1 and I love in no 11. My items were in their shed which they don't use!
So I did receive my items, and they are lovely but with no help from Sam in the office. I will definitely think twice about ordering from here again!
31 October 2024
Reply from Little Darlings Closet
Dear Gemma
We are so relieved to hear that you have actually got your items what great news. We are sorry to hear you are unhappy but your review is not strictly accurate or fair.
You emailed at 23:19 on a Friday evening when our offices were closed and we replied to you on the Monday afternoon, this is technically within 1 working day.
Before waiting for a reply to your original email to us you opened a Clearpay dispute as this was the payment method you used (Clearpay advise clearly waiting at least 7 days from contacting sellers before opening a dispute to enable us as merchants to investigate and get answers from third parties such as Royal Mail)
Clearpay settled the case in our favour because the evidence from Royal Mail proved the items were delivered to “your designated safe place” that you requested.
They also stated a card was left for you telling you where to collect your items from.
As explained to you we were unable to do anything until Clearpay settled the dispute. You had stated you wanted a refund to Clearpay but at no point had communicated this to us.
This is maybe a miscommunication from Royal Mails end ie they may have never been instructed by you regarding a safe place etc but this was not Little Darlings fault as the Clearpay dispute/investigation found and cleared us of any wrong doing. I’m sorry that Royal Mail caused this issue for you.
Kindest
LDC
I recently made an order for Christmas…
I recently made an order for Christmas presents and Sam couldn’t be more helpful regarding sizing and answering any questions I had. Postage and tracking were great and the clothes are gorgeous!
I highly recommend this business and will be ordering again soon.
28 October 2024
Unprompted review
Reply from Little Darlings Closet
Dear Nicole thank you for your lovely review and taking the time to leave it for us. We are so glad you are pleased with our products and service.
Kindest
LDC
Brilliant quality fabrics and style
Brilliant quality fabrics and style! Absolutely love buying my little boys clothes from there! The staff in there are amazing at helping you find great sizing for your children. I have been ordering from little darlings for a while now and I love it!!! Thank you so much xxxx
1 October 2024
Unprompted review
Reply from Little Darlings Closet
Dear Courtney thank you for this lovely review and your feedback. We love dressing Hudson and hope he is doing well 🙌
Kindest
LDC
Lovely customer service when I went…
Lovely customer service when I went into the shop during the week. Purchased a few items beautiful items that have such great quality! Will definitely continue to shop here 🩷
23 October 2024
Unprompted review
Reply from Little Darlings Closet
Dear Sammy thank you so much for taking the time to leave us a review and we are so pleased you loved the store and your items.
Kindest
LDC
Amazing outfits
Amazing outfits , good quality and such lovely staff ❤️ I have brought numerous outfits for my son from little darlings closet and every time I have been over the moon with them ! Definitely recommend!!
28 October 2024
Unprompted review
Reply from Little Darlings Closet
Lucy thank you for this lovely review and taking the time to leave it for us. We are glad you love your items 🙌
Kind regards
LDC
Maybe by sending their customers orders…
Maybe by sending their customers orders out I had to end up cancelling mine won’t be ordering again of them
17 October 2024
Reply from Little Darlings Closet
Dear Annemarie
Your order was not cancelled Royal Mail lost the parcel it happened with several customers from the same batch. It seems on collection after scanning our manifest they have mislaid one of the bags. We explained this and offered you to resend or refund you. You chose a refund and we refunded you in full immediately and apologised for this happening but explained was out of our control. However we are sorry you experienced this and can assure you this is not normal and extremely rare but we take on board fully your feedback and hope you will give Little Darlings Closet a chance again in the future.
Kindest regards
LDC
Take money off you never sent items, ignoring 4 emails . Disgusting service
Purchased various items in August. Emailed promptly in August as one items was the wrong size & faulty and asked how to return. They Never got back to me. I then emailed again in September as I had no reply & also realised 2 items that they said they will “send separate and be with me soon” on a note with the original order hadn’t arrived. I emailed again and AGAIN. Still nothing, so this company will take your money off you and not send your full order and just probably hope you’re not bothered by it . Then they will continue to ignore your emails. Terrible service and I must warn others not to buy from here.
3 September 2024
Unprompted review
Reply from Little Darlings Closet
Dear consumer please contact us by email at info@littledarlingscloset.co.uk. When customers order from us they get an automatic email a few days later asking them to leave us a review if they would like, however this shows us on here their order number and details if they reply via that email. Your review has not been via a request from us so we have no way of knowing your details or order number? However we have no emails regarding a problem from an order in August? I’ve believe this may be an untrue review not meant for us or a mistake as there are currently two unreputable companies trying to trade and use our name or similar name to us. However if you do have an order number and order confirmation email from us please email us asap so we can get to the bottom of this.
Kindest
LDC
Very dissatisfied …
I ordered items several days ago from this company and have heard absolutely nothing since.. I’m very very disappointed with this company and would like to receive feed back as to why my items have still not arrived… I have tried contacting the company by telephone with No success….
17 October 2024
Reply from Little Darlings Closet
Dear Pamela
I’m sorry to hear you have had trouble contacting us? We have checked our system and have no emails from you regarding any problem with receiving it? We will look into this for you immediately and get back to you by Monday. On tracking your parcel it states Royal Mail are still awaiting it…. Royal Mail have collected from our warehouse and we have a scanned manifest confirming collection of your parcel…. Please contact via email at info@littledarlingscloset.co.uk for a quick response but we will be in touch Monday after we have spoken to Royal Mail to see what has happened.
Kindest
Brilliant service and beautiful goods
14 October 2024
Reply from Little Darlings Closet
We are so pleased you love your Oder! Thank you so much for sharing your experience with us.
Kind regards LDC
Reply from Little Darlings Closet
Thank you for your order Tracee! We are so glad you are pleased and really appreciate you taking the time to leave us a review x
BEWARE Don't shop with this company
BEWARE Don't shop with this company. I returned a christening dress on 6th August no refund no way to contact them.
6 August 2024
Unprompted review
Reply from Little Darlings Closet
Dear Michael
I’m sorry but we have absolutely no record of an order from Michael for a christening gown…. We believe you maybe confusing us with another company or that this maybe a untrue review? We have no emails from anyone called Michael regarding a return of a christening gown? Our contact email info@littledarlingscloset.co.uk and our telephone contact number of 01273459258 both available clearly on our website and our social media. Our returns process is also available on our website along with the returns address. Please do contact us if you ordered under another name? However we only have christening gowns in the sale at present and after checking our system no recent orders? Kindest Little Darlings Closet
Reply from Little Darlings Closet
Dear Mandy thank you so much for taking the time to leave us a review. We are so glad you are pleased and love your items x
Reply from Little Darlings Closet
Dear Tammy thank you so much for your review and we are glad to hear our delivery was fast and you loved your items. Kind regards LDC
Vintage style changing mat I got is…
Vintage style changing mat I got is beautiful ☺️ came in a lovely box too 🤍
29 August 2024
Reply from Little Darlings Closet
Thank you for taking the time to leave us a review. We are so glad you love your changing mat 🙌
Kindest LDC
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