Lionparking Reviews 

235
TrustScore 1.5 out of 5

1.5

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Review summary

Created with AI, based on recent reviews

Considering 74 reviews, most reviewers were let down by their experience overall. Customers frequently faced severe delays when trying to retrieve their vehicles at the airport. People also pointed out that communication channels were unreliable, as phone calls often went unanswered. Additionally, numerous travelers expressed deep frustration regarding unprofessional behavior from employees and unexpected vehicle damage. Some reviewers were happy with the prompt drop-off service and found the collection process smooth. A few consumers noted that the staff members were polite, professional, and very accommodating during their interactions. Other travelers mentioned that vehicles were collected on time without any major complications reported.

What people talk about most

Service

Clients share negative opinions on service, reporting extreme frustration with lengthy wait times and poor... See more

Staff

Customers consistently note negative experiences with staff, describing them as unprofessional and rude.... See more

Customer communications

Reviewers highlight negative aspects of contact, expressing deep frustration with unresponsive communication... See more

Response time

People report negative experiences with response_time, highlighting severe delays and poor communication.... See more

Delivery service

Reviewers mention negative feedback about delivery_service, consistently reporting severe delays and poor... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Overall experience not awful, but not great. Car was collected near enough on time,photos were taken of the exterior of the car and mileage taken. On my return had to wait about 30mins for my car on... See more

Rated 2 out of 5 stars

We called on our way to Heathrow, 25 minutes from T4 and were told, as we expected to go to level 2, short stay. We arrived on time, told them we were here but no one arrived until 45 min... See more

Rated 1 out of 5 stars

***DO NOT TRUST THIS COMPANY..... Liars, Unprofessional and scammers .... On arrival 40 min late I nearly missed my flight On return 2 hours wait time, would not answer calls eventually he p... See more

Rated 1 out of 5 stars

Avoid at all costs. Car stolen. Visited ‘secure’ parking area. Definitely not secure and claimed CCTV wasn’t working. Owner known to police and cars have been stolen previously. Operatives unconcerned... See more


Company details


Contact info

1.5

Bad

TrustScore 1.5 out of 5

235 reviews

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No history of asking for reviews

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1.5

All reviews

(235)

74 reviews in the last 12 months

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Rated 1 out of 5 stars

Used this company at Heathrow

Used this company at Heathrow. Car is parked offsite 5+ miles away. Booked a Meet and Greet service but it is not that at all. Called upon collecting baggage as requested to let them know we we here. So assumed their driver would begin driving my car back then. Got to the
designated waiting point - no sign of the car. 10 mins after initially phoning I called again to be told your driver will be 15 mins. So not too pleased to be told a 25 minute wait after having collected our baggage. Car actually took 30 minutes until arrived at designated carpark. Should not take half an hour to deliver your car back to you on what is misssold as "a meet and greet service"

13 November 2024
Unprompted review
Rated 1 out of 5 stars

I will keep putting this review up…

I will keep putting this review up until it is dealt with.
Be aware before using this company. They cannot be trusted with your vehicle.
Upon collecting our car we straight away noticed scratches on the front and rear bumpers. We were completely shocked and us and they took pictures of the damage. One of the men gave us an email address to contact to sort things out which didn’t even work. I’ve had to find another email address online which I know has been delivered and ignored.
I have given them the chance to sort out the situation and it’s now been a week with no response.
Terrible.
M.Argyrou

12 August 2024
Unprompted review
Rated 1 out of 5 stars

I left my 2-month-old

I left my 2-month-old, almost new car with Lion Parking out of T5 LHR. When i returned to collect, it had a dent in the rear door with a couple of associated paint chips. The operative took photos but seemed disinterested in the fact my car was damaged. I wish I had read the reviews before using them. They now will not respond to my emails and although I can call the operative that dealt with my car, he offers no help to have a repair paid for.

18 September 2024
Unprompted review
Rated 1 out of 5 stars

Trusted my vehicle with this company

Trusted my vehicle with this company, meet & greet parking at Heathrow, only to get my car back with two lovely dents. One in the driver door and another in the rear passenger door. Emailed them several times with pictures and no one replied. WOULD NEVER USE AGAIN AND WILL BE TAKING TO ALL SOCIAL MEDIA AND TRUSTPILOT WITH MY FEEDBACK !!!

18 September 2024
Unprompted review
Rated 1 out of 5 stars

Do not use

Do not use! They took our car through Londons low admission zone while we was out of the country and we had a fine which they did not pay and now I will be taking this company to court for the money owed plus more! As we had to pay £360 for enforcement agent! They do not have a clue do not respond, even ignored my calls and then I called of another phone they answered, I will publicly slander this company anywhere and hopefully put them out of business like they have my family out of pocket, see you in court, I have all evidence needed plus you saying you would pay on the 3/9 but you did not!

7 September 2024
Unprompted review
Rated 5 out of 5 stars

Positive experience

Car was dropped off early but driver arrived within minutes of time agreed over phone. Again on collection car was delivered on time. Driver asked me to give car once over to check all was OK which it appeared to be. Only 6 miles added to clock between drop off and collection. Positive experience

6 September 2024
Unprompted review
Rated 1 out of 5 stars

Be aware before using this company

Be aware before using this company. They cannot be trusted with your vehicle.
Upon collecting our car we straight away noticed scratches on the front and rear bumpers. We were completely shocked and us and they took pictures of the damage. One of the men gave us an email address to contact to sort things out which didn’t even work. I’ve had to find another email address online which I know has been delivered and ignored.
I have given them the chance to sort out the situation and it’s now been a week with no response.
Terrible.
M.Argyrou

12 August 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

What an amazing service! The staff is very friendly and caring, and the pick-ups are always punctual. I highly recommend this service.

11 July 2024
Unprompted review
Rated 5 out of 5 stars

Arul

Best service that I had from lion parking service.. very good communication, trustful, very punctual and safe. I recommend lion parking.

1 July 2024
Unprompted review
Rated 5 out of 5 stars

Best valet parking at LHR

Beat valet parking service in Heathrow by far. Excellent communication, Very punctual and most of all very affordable. Fully recommended Lion Parking

28 June 2024
Unprompted review
Rated 1 out of 5 stars

Lost my car key

Lost my car key, didn’t tell me before I returned. Still waiting 6 months later for a replacement. Avoid and spend an extra £2 on a different company.

9 December 2023
Unprompted review

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