Lion Brand Yarn Reviews 

So sad I didn't read the review in trustpilot before I pay money.

Ordered, money paid on 17-Sep-2023, 22-Sep-2023 got email say order is on the way, what I think : ok. within 2 weeks should be able to get item.

Now, 7-Oct-2023, I didn't receive it at all. then I try to track the "item" with the link that they provided to me.

Update:
9-Oct, items arrived. just I got no idea for the "shipping", just suddenly got an email from Evri say parcel will be delivered.

Items should be good quality.

The shipping info should be updated.

Lion Brand yarn is good yarn, but don’t buy directly from their website. They sent 2 different dye lots for my yarn, and as other reviews there is absolutely NO customer service. Glad I only was making a baby blanket and didn’t need much yarn….btw I got 2 replacement balls of yarn from Amazon and they got the dye lot correct for both.

I really like Lion Brand yarn however, their shipping timeframes and lack of Customer Service is really doing this company a disservice. This is the last time I will ever order directly from them again. I placed my order on 5/28/23. On 6/2 got a generated email that due to many orders mine will be delayed. I heard nothing more so on 6/11 I opened a ticket with them requesting status. As of today 6/19...I have had no response. You also cannot call them. Every phone number I gathered from Google states it's no longer in service. This is a terrible way to run a business.

I sent items back for a refund. It has been 6 months since this happened, they have never once replied to any of my emails or even acknowledged that it was returned. They delete me asking for help on their instagram page. If they aren't the most insulting company I've ever purchased from, I don't know who is. They clearly have zero issues with treating people like trash.

I ordered a crochet kit that came with 7 skeins of one color and the color advertised on their website was not at all like the color I received and when I contacted their customer service all they told me was that I could return it for a refund - except I had to pay for shipping myself which was ridiculous! I simply wanted to exchange the yarn for a different color and their response was that their system can't handle exchanges - it's 2023 that's such a ridiculous response. I was super excited to crochet a blanket this summer and am really disappointed that the company expects me to shell out almost $30 in shipping to get something that actually matches their product description.

3 stars as the 24/7 cotton yarn is really good, unfortunately I won’t be ordering again as they use FedEx delivery and they are dreadful. Both times now I have had to wait at home for an order then it didn’t turn up when it was supposed to, first time the driver went straight next door, never even called at my house and never left a card. The second time, yesterday I waited in all day again, it never turned up until today and then it was late. The email responses from customer service are completely random, inaccurate, and do not address any of the issues you raise .

I wouldn’t give them any stars if I could :((
I ordered Yarn for about 94 $
and when it at last arrived in Denmark it was sent back from the airport tax…. I tried to reach LB many times, and also contact the postal service, by mail and telephone, but no use.:((
Luckily I paid with PayPal and they took over and LB still didn’t answer. So I got ALL OF MY MONEY BACK.:)) Thank you PayPal. Instead of loosing a lot of money and no Yarn which I had looked forward to.
I don’t get it!!?? Isn’t a big firm in USA?

Useless, avoid! My order was apparently dispatched 4 weeks ago but tracking shows that it hasn't yet been received by the carrier. E-mails and Messenger contact is being ignored so have passed to Mastercard.

I ordered 3 skein for a blanket. I received only 2, I noticed and wrote them multiple times.
They did not send me the missing skein, which I already paid, and marked my ticket as done.
I will never ever ever buy from Lionsbrand, and I warn you: no support, even if THEY did something wrong

I ordered 5 skeins of yarn for a baby blanket. I received them with one skein being damaged due to their very sloppy and improper way of shipping. I returned them with this detailed explanation. "3 skeins were tightly enclosed in an original sealed plastic bag. The other 2 skeins were left in a similar plastic bag which had been largely ripped open, both across the top and down the front - I assume in a very hurried attempt to remove 1 skein from another originally sealed 3 skein bag. Both of these bags of yarn were then placed in a large, very thin plastic bag for mailing in which the 2 loose skeins jostled around in all the extra room causing the paper label to be torn and the yarn to become loose." Before I even opened the bag when it arrived I was shocked at how poorly it was packaged and the contents proved it. I of course returned the order in their original bag feeling that after paying $7.00 for shipping, I shouldn't also have to pay for shipping a damaged returned product! However, I at least expected a full refund for the price of the product itself. Some weeks later I received an email notifying me that they had issued a refund for 3 skeins of yarn - no explanation as to why not all 5. I contacted them by email telling them their refund was unacceptable as I had returned the entire order in the exact condition in which it had been received. I never received a phone call or an email in response until a month later when I received a "DO NOT REPLY" email from them stating that "your ticket was marked as resolved. No further action is required on your part." Yarn may not break like glass, but when a return will only be accepted "in unopened and original packaging" then they should hire, train and pay people to ship their product in a way that it will be received in such condition. They have basically stolen my money and make it very difficult, if not impossible, to contact a real person.

Ordered a large order, never received it but got charged for it. Tried several times to contact them but never got any satisfaction. Will never buy anything from them again!!

Terrible order processing time, no customer service help, extremely frustrating experience. I will never order from them again, and I will NOT be purchasing anymore yarn from this company. Beyond disappointed.

I placed an order for 48 skeins of yarn. Took three weeks to get here but only 12 were shipped. I submitted support tickets 11 times, either they didn't respond or their automated messages said "your shipment was delivered" with a fedex picture of a small box. I would reply and say that box only had 12 in it where are my other 36 skeins? It's now been 3 1/2 months still nothing. I am calling my credit card company to request a refund. Horrible service is too kind for this company. Stay away.

The yarn, prices, and sales are all great. The shipping is so bad it's kind of insulting they charge for it. I've done 3 orders so far and honestly I probably won't be ordering much directly from them because the shipping experience is just so awful.

Order 1: My first order I received it in a little under 2 weeks, which isn't too bad...except that they never told me it had shipped. In fact, I received the first e-mail notified me it had been shipped out 2 days *after* I received the order.

Order 2: This order took ~3 weeks just to get it out of the warehouse. Once it was out I did receive tracking information and that all went normally. But 3 weeks to fulfill an order—never mind the shipping—is ridiculous.

Order 3 was too recent and I haven't received anything yet, nor am I expecting to receive anything soon. But I do see that the website updated recently to say they aren't fulfilling orders until 2/5 because they're doing inventory, which would have been nice to know when I'd placed my order just under a week ago.

The frustration of dealing with the shipping just isn't worth it to me, especially since I can get their yarn elsewhere. I may order very occasionally with decent sales for things I can't get elsewhere (like the Santa Sack) but I'll be avoiding purchasing directly from them as much as possible because it's such a pain. Even worse, the messaging about the shipping acts like this is due to a recent influx in orders but if you look online you'll find people complaining about the shipping for *years*—even before the pandemic! So it seems like at this point they must be well aware of the issue and they just don't care.

Very poor customer service. I've been trying to resolve an incorrect refund of items return as its going on 5 business days to date. I created 2 tickets and left several voice messages to customer service - no response from either. I returned unused packages of yarns in their same packaging (in good condition) and was only partially refunded for the items returned. They sent an email marking the items received and to be refunded, yet refunded the incorrect amount. This is my first time ordering and will be my last. I definitely would not recommend.

Ordered a knitting kit. It arrive with 2 skeins of yarn missing. I have sent emails to customer service and left messages on their company support line. No one answers the phone!!! No one responds to your voice messages. Stay away. Terrible customer service!!!

Interestingly, shortly after my review was posted. I received an email from Lion Brand stating that my two missing skeins of yarn were being shipped.

I placed an order 3 weeks ago. The order has never shipped. There is no way to contact customer service other than voice mail or email. The company does not respond to either. In essence, the company will take your money and not send the products. Is this not theft?

I placed an order with Lion Brand which apears to have been lost in transit by the courier (Evri). They have completely ignored my multiple emails asking for help tracking the order, or for a refund. The customer service is non-existent and reading the reviews I am not alone in this. No idea if the yarn is any good (since I never received it) but I would urge any fellow knitters to avoid this company like the plague, especially since reading the other reviews shows that I am not alone in this experience.

Shipping is TERRIBLE!!!! I order over 2 weeks ago and customer service said today that it could still be 5-7 business days before it ships!!!! She said they’ve been having trouble for months!!!!! They’re still sending out emails for you to buy from them!!!!! I could get stuff from China faster!!!!!!

I haven’t been disappointed with the yarn. However, had the experience of feeling “had” by their customer services and promotions. I was charged for an $8. Item when it was supposed to be free with my order and I entered the promotion code. The phone message said to email them right away to cancel the order or change it. By the time I received a response it was past their deadline, they offered to honor it if I purchased the required amount again, I did, because I had a project I was working on anyway. Spent the required amount but used another promotion. Told they wouldn’t refund the $8. Because I used another promotion. This wasn’t explained before. It was only $8. I like to think customers are worth more than $8. Could have been a very simple correction. After previously spending hundreds on their products, I stopped purchasing from them and haven’t missed it.