Lion Brand Yarn Reviews 

190
TrustScore 3 out of 5

2.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 64 reviews, most reviewers were somewhat happy with their experience overall. Many consumers appreciate the wide variety of yarn, colors, and patterns available, finding the website easy to navigate for their purchases. Some users consistently praise the quality and softness of certain yarn types, highlighting their suitability for various projects and ease of use. However, many customers express significant dissatisfaction with the customer service, reporting slow responses, unhelpful interactions, and difficulties with returns or order issues. Delivery service is also a major concern, with frequent complaints about long shipping times, delayed orders, and packages arriving incomplete or with incorrect items. Some people also felt that the product quality was inconsistent, noting issues like yarn splitting, unexpected small skein sizes, or tied ends within the skein.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, with some expressing strong satisfaction, praising specific... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers praising the yarn as good quality,... See more

Order

People report ambiguous experiences with order fulfillment, with some customers praising the easy website,... See more

Customer service

Customers consistently note negative experiences with customer service, with many reporting that it is... See more

Delivery service

Customers had negative experiences with delivery service, citing issues such as packages being deemed... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Orders take a long time to ship. Lots of people report receiving other people's orders. Their rewards program is basically useless; points coupons can't be used with ANY other promotions, despite the... See more

Rated 3 out of 5 stars

Skiens were smaller than I expected. Price was good, but I may not have enough to use for what I orriginally intended. At lese I have other projects that t will work for.

Rated 2 out of 5 stars

I really don’t appreciate that when I’m in the middle of a project their yarn has tied ends within the skein. The tails aren’t long enough to weave into my project leaving a highly visible knot that t... See more

Rated 2 out of 5 stars

I bought several crochet kits at once. While I liked the patterns, I am very disappointed with the yarn. The medium weight yarn (4) is like string. It makes a very lightweight afghan/blanket that is f... See more


Company details

  1. Hobby Store
  2. Yarn Store

Information provided by various external sources

Founded in 1878, Lion Brand Yarn Company is the oldest producer of knitting and craft yarn in the United States.


Contact info

2.8

Average

TrustScore 3 out of 5

190 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.8

All reviews

(190)

65 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect for Me

First, I got my yarn in a quick time frame....second, Mandela Cake yarn (my choice was Pixie) is turning into a beautiful blanket using a stitch I just learned....the tricot stitch. I will use this yarn more often!

29 May 2024
Unprompted review
Rated 5 out of 5 stars

Ine of the best online yarn shops!

The quality and ease of knitting with Lion Brand yarns gets better & better! I especially love knitting with their Heartland line. Their packaging & shipping are commendable and their website makes it easy to shop and purchase.

5 June 2024
Unprompted review
Rated 1 out of 5 stars

According to the ad purchase 5 skeins…

According to the ad purchase 5 skeins for 12.00 and the reduction would come off at the checkout. Unfortunately it did not I contacted them immediately but they did not reply until the sale was over 24 hours later apologized to say the sale was over. They did nothing to resolve the issue. I feel they did nothing to assist me and I explained I would never purchase from them again. It hard to enjoy a yarn when you've had a bad experience

5 May 2024
Unprompted review
Rated 5 out of 5 stars

Quality Products

They have a great selection of yarn. Shipping was a bit slow but that is how smaller businesses are so I didn’t mind. I love their selection of easy to follow patterns. The Pima cotton is my favorite. It’s so soft.

14 May 2024
Unprompted review
Rated 4 out of 5 stars

The yarn is beautiful

The yarn is beautiful, easy to knit with and the colours are stunning - I am hooked on Elm. I have already knitted 3 garments and a hat with it and am ready for more. It is pilling just a tiny bit and I have not experienced any splitting of the yarn while knitting with it. However, the yarn seems to very easily snag on zippers, jewelry etc.

8 June 2023
Unprompted review
Rated 4 out of 5 stars

A Fun Look Back in Time

I enjoy seeing the patterns that were popular for my mother and grandmother. It's a fun look back in time. There are fewer instructions in these patterns. The implicit expectations are that you have some knowledge of knitting and crocheting and that you already know how to work fairly independently. In the days of no internet friends & family passed on this knowledge to one another.
I'm glad I bought the book but I would warn those that want to make these clothes that the large majority of the patterns are for crocheters, not knitters.

28 April 2024
Unprompted review
Rated 1 out of 5 stars

I ordered 78 euros worth of yarn to my…

I ordered 78 euros worth of yarn to my country, excluding the delivery of 23e and customs fee of 20e. Well, my package was switched with a woman from Canada's and I received the wrong goods. After weeks of trying to contact customer service, with very long detailed emails including images, they got back to me and only refunded me the cost of the yarn and not the delivery or customs fee. Even the delivery would have been reasonable as this is an error on their end. Anyway, I am out 43 euros with a lot of yarn that is nice but I don't have any use for, and in order to complete my project I'll have to continue ordering from a 3rd party seller because Lion Brand are not trustworthy to buy from directly, though I thought buying in bulk from them would somehow save me money in the long run clearly I was mistaken

3 October 2023
Unprompted review
Rated 1 out of 5 stars

Do not Deal with this brand. Appalling customer service.

What a company!! Rubbish!
Customer service absolutely non existent. No common sense, no willingness to co-operate with customers. Unwilling to cancel my £100 order when they told me it was going to be delayed. Said I could only send it back - to the US right, expensive. I wanted to cancel as soon as they let me know it was going to be delayed - they said they couldn't cancel after 30 minutes of the order, even though it was not yet due to be shipped!!!! Ridiculous, they are dreadful at customer service. When I complained, the reply didn't address my complaint and signed off "Happy Crafting". What a dreadful way to dismiss a customer. I will never, ever deal with this company again.

4 January 2024
Unprompted review
Rated 1 out of 5 stars

0 stars if I could

0 stars if I could! I ordered 12 balls of wool and paid about £35 in postage, I was happy with this until about 2 weeks later I got an email to say I was being refunded for 10 of the 12 balls. I’m still being charged about £25 in postage and cannot do the project I wanted with just 2 balls so asked the company to cancel the order but apparently that’s only an option within the first 30mins after you place an order.
Okay for Lion Brand to cancel on you though?! Absolutely shocking customer service. Their advice was to refuse the parcel and once it was returned I would be refunded for the remaining 2 balls, postage in non refundable. Avoid this company like the plague!

18 January 2024
Unprompted review
Rated 1 out of 5 stars

Bought Mandala. Full Regerts.

Bought Mandala yarn and it is so terrible. Had to cut out so much of it because it looks like it got stuck in a piece of Velcro like 41 times and then ran over with a lawn trimmer. No wonder it’s always on sale. It’s still too much money. They could give it away for free and it would still cost too much. Can’t get my time back that I’ve wasted on making a project that will never look good Thanks to dookie yarn.

17 December 2023
Unprompted review
Rated 1 out of 5 stars

Hoped For Better. So Disappointed!!!!!

!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Thought Lion Brand Was a Reputable Company!!!!!!!! Payed good money for P&P to New Zealand because in New Zealand it actually worked out better money wise as yarn is a great price.
…….No communication (I have tried!!!)
……Tracking Number doesn’t work, saying no package attached to Number.
……Lion Brand have had my money. They are making interest for about a month now and I have nothing.
……I am not hopeful to be-able to crochet my daughter a blanket for Christmas.

Stay Away From #lionbrand.com

15 November 2023
Unprompted review
Rated 1 out of 5 stars

I'd give it 0 stars if that were…

I'd give it 0 stars if that were possible. I received an order today of Sunset Nights yarn, it is HORRIBLE. Supposedly is a 4-weight, but it's so very thin, and so badly wound I can tell it will split every 2 seconds if I try to use it, which I will not. I went on their website to figure out how to return it for a refund, but it appears that I would have to pay the shipping to return their defective junk!!!! What a slap in the face, I swear. I will NEVER order from these shysters again. Stay far, far away!

14 October 2023
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look