Very "pure". No frills website, simple order form, very effective telephone service. I'm using the 900 Mbps symmetrical on CityFibre network. Worked like a charm, the ONT installation was smooth, ro... See more
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See what reviewers are saying
Had issue with slow internet speed and not being able to stream anything. The person on the phone was very helpful, although a little frustrating at times having to go through all the settings it was... See more
Company replied
Don’t trust positive reviews left recently - definitely paid for. Every week they have “maintenance” without notice before or after - router reboot required after you go through gaf of creating ti... See more
Company replied
Will be moving to another provider imminently. Poor WiFi signal throughout home, significant outages throughout our contract with them. More recently have received multiple messages daily saying “do n... See more
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Company details
Written by the company
LinkBroadbands.com is here to make getting online a simpler and more affordable process. Our team is committed to bringing you all the information you could possibly need when making the right purchasing decision for your home or business. We offer to every consumer who signs up before Black Friday receives a 12-month Amazon Prime membership as well as six months of FREE TV service (with Premier Sports 1 & 2), 215+ channels, and 45+ Apps.
Contact info
Dartford business park , DA1 5FS, Dartford, United Kingdom
- 03301741444
- info@linkbroadbands.com
- linkbroadbands.com
2.9
Average
308 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent Service
LinkBroadbands provides reliable internet services, citing fast speeds and aswell as good customer supports. Highly Recommended 👍🏻
10 January 2024
Unprompted review
Reply from linkbroadbands.com
Thanks a lot
One of the relaiable provider so far
One of the relaiable provider so far, always there help whenever needed. Highly recommend
22 November 2023
Unprompted review
Reply from linkbroadbands.com
Thanks you Dan
If I could give zero I would!
If I could give zero I would!
STAY CLEAR!!!
Internet is NOT secure
Poor customer service
My internet barely works
8 January 2024
Unprompted review
Reply from linkbroadbands.com
Dear Dani,
Thank you for taking the time to provide feedback on our internet service. We are sorry to hear that you had a negative experience with our service. We take all feedback seriously and are committed to providing the best possible service to our customers.
We would like to assure you that we are investigating the issue and will take appropriate action to address it. We would also like to offer our apologies for any inconvenience caused.
Please do not hesitate to contact us if you have any further concerns or questions. We value your feedback and look forward to hearing from you soon.
Best regards,
Team Link Broadband
Good service for less money
I choose the most cheap tarif and i was very surprised in a good sense… he work very well..in past i had bad experience with providers with “big” name and ,more expensive!I highly recommend them!Well done
8 January 2024
Unprompted review
Reply from linkbroadbands.com
Thank you
Fab service from start to finish
Fab service from start to finish! Couldn’t fault them. Glad we chose Linkbroadbands.
23 October 2023
Unprompted review
Reply from linkbroadbands.com
Thanks a lot Sophie
Link are a Scam company. Do not sign up to them!!!
Workmen said they couldnt install internet because there is a bush in the way & can't use existing fibre connection thats already installed. Seems a bit dodgy.
Update. Link are threatening to charge me a bill because they wanted to dig up my garden. They did not inform in in advance that they would not be using the existing fibre net connection.
AVOID this scam company!!!!
3 January 2024
Unprompted review
Reply from linkbroadbands.com
Dear Mia,
Thank you for taking the time to provide feedback on our internet service. We are sorry to hear that you had a negative experience with our service. We take all feedback seriously and are committed to providing the best possible service to our customers.
We would like to assure you that we are investigating the issue and will take appropriate action to address it. We would also like to offer our apologies for any inconvenience caused.
Please do not hesitate to contact us if you have any further concerns or questions. We value your feedback and look forward to hearing from you soon.
Best regards,
Team Link Broadband
Long outages every month
When i first signed up it took 2 days for the service to start working, which was a bit slow. After 2 months of good connectivity, i started to get outages for several hours at a time each month. Now the latest outage has been going for 4 days with no communication from Link. My neighbours who are using other ISPs on City Fibre's fibre have no such problems.
20 December 2023
Unprompted review
Reply from linkbroadbands.com
Dear Gordon,
Thank you for taking the time to provide feedback on our internet service. We are sorry to hear that you had a negative experience with our service. We take all feedback seriously and are committed to providing the best possible service to our customers.
We would like to assure you that we are investigating the issue and will take appropriate action to address it. We would also like to offer our apologies for any inconvenience caused.
Please do not hesitate to contact us if you have any further concerns or questions. We value your feedback and look forward to hearing from you soon.
Best regards, team Link Broadband
Technical issues
No out of hours contact person what is very worrying. My Internet went off 8:30 pm Wednesday evening and could not speak to anyone very poor
20 December 2023
Unprompted review
Reply from linkbroadbands.com
Hi Andy,
Thank you for taking the time to provide feedback on our internet service. We are sorry to hear that you had a negative experience with our service. We take all feedback seriously and are committed to providing the best possible service to our customers.
We would like to assure you that we are investigating the issue and will take appropriate action to address it. We would also like to offer our apologies for any inconvenience caused.
Please do not hesitate to contact us if you have any further concerns or questions. We value your feedback and look forward to hearing from you soon.
Best regards, team Link Broadband
2yrs with Link Broadband
I have no issues with Link Broadband they are dependable and communicate very well.
Happy Customer
22 December 2023
Unprompted review
Reply from linkbroadbands.com
Thanks a lot Leonor
been 24 hours without internet
been 24 hours without internet. My neighbours use the OFNL network with different service providers and have no issues, we however have had massive drops in speed and now a complete failure of supply. Communication is abysmal.
Probably time to find a new supplier, who is reliable.
21 December 2023
Unprompted review
Reply from linkbroadbands.com
Hi Richard,
Thank you for taking the time to provide feedback on our internet service. We are sorry to hear that you had a negative experience with our service. We take all feedback seriously and are committed to providing the best possible service to our customers.
We would like to assure you that we are investigating the issue and will take appropriate action to address it. We would also like to offer our apologies for any inconvenience caused.
Please do not hesitate to contact us if you have any further concerns or questions. We value your feedback and look forward to hearing from you soon.
Best regards, team Link Broadband
The license of this provider should be…
The license of this provider should be revoked. Terrible service all round. Network has been out for 2days and no credible feedback.. just after 10days of signing up them
21 December 2023
Unprompted review
Reply from linkbroadbands.com
Hi Soni,
Thank you for taking the time to provide feedback on our internet service. We are sorry to hear that you had a negative experience with our service. We take all feedback seriously and are committed to providing the best possible service to our customers.
We would like to assure you that we are investigating the issue and will take appropriate action to address it. We would also like to offer our apologies for any inconvenience caused.
Please do not hesitate to contact us if you have any further concerns or questions. We value your feedback and look forward to hearing from you soon.
Best regards, team Link Broadband
Not sure what they provide, but it isn’t broadband.
Absolute joke of a company.
The stability of the service is terrible even when it works. The router they send you has the range of a potato.
They carry out “planned work” during the day, but only let you know in advance maybe 50% of the time.
As I am writing this, I am in my 19th hour with absolutely no service. No indication of when it’ll come back. They don’t even know. The outage is specifically with Link, it is not an OFNL issue.
I will be leaving them for another ISP as soon as possible. Avoid at all costs if you want to have working broadband at home.
21 December 2023
Unprompted review
Reply from linkbroadbands.com
Hi Chris,
Thank you for taking the time to provide feedback on our internet service. We are sorry to hear that you had a negative experience with our service. We take all feedback seriously and are committed to providing the best possible service to our customers.
We would like to assure you that we are investigating the issue and will take appropriate action to address it. We would also like to offer our apologies for any inconvenience caused.
Please do not hesitate to contact us if you have any further concerns or questions. We value your feedback and look forward to hearing from you soon.
Best regards, team Link Broadband
Absolutely ridiculous
No network since 9:30 last night until now. Absolutely ridiculous!! And this is the third time in recent months.
This is a nightmare for people like me who work from home regularly.
21 December 2023
Unprompted review
Reply from linkbroadbands.com
Hi Tony,
Thank you for taking the time to provide feedback on our internet service. We are sorry to hear that you had a negative experience with our service. We take all feedback seriously and are committed to providing the best possible service to our customers.
We would like to assure you that we are investigating the issue and will take appropriate action to address it. We would also like to offer our apologies for any inconvenience caused.
Please do not hesitate to contact us if you have any further concerns or questions. We value your feedback and look forward to hearing from you soon.
Best regards, team Link Broadband
Stay away from
Stay away from. Price is cheaper then other providers and your be waiting ages for high tickets to be looked at. Even had one closed by them which was not resolved.
Some weeks after leaving got replies saying been a while, yet left and no fix done. People spoke to were polite.
27 October 2023
Unprompted review
Reply from linkbroadbands.com
Dear Customer,
Thank you for taking the time to provide feedback on our internet service. We are sorry to hear that you had a negative experience with our service. We take all feedback seriously and are committed to providing the best possible service to our customers.
We would like to assure you that we are investigating the issue and will take appropriate action to address it. We would also like to offer our apologies for any inconvenience caused.
Please do not hesitate to contact us if you have any further concerns or questions. We value your feedback and look forward to hearing from you soon.
Best regards, team Link Broadband
Internet down for 16 hours and…
Internet down for 16 hours and counting, zero updates and no eta for a fix… blaming OFNL… they do maintenance during business hours and regularly goes down! Can’t wait for my contract to end!
21 December 2023
Unprompted review
Reply from linkbroadbands.com
Dear Tom,
Thank you for taking the time to provide feedback on our internet service. We are sorry to hear that you had a negative experience with our service. We take all feedback seriously and are committed to providing the best possible service to our customers.
We would like to assure you that we are investigating the issue and will take appropriate action to address it. We would also like to offer our apologies for any inconvenience caused.
Please do not hesitate to contact us if you have any further concerns or questions. We value your feedback and look forward to hearing from you soon.
Best regards, team Link Broadband
Terrible service
As other reviews have said - internet has been down all day. Have tried to call them numerous times but the phone call cuts off after waiting in a queue. I would just like to know how long I’m likely to be without it. I also have no tv either without the internet as it’s sky glass. I have family staying for Xmas from today 😡.
21 December 2023
Unprompted review
Reply from linkbroadbands.com
Dear AJ,
Thank you for taking the time to provide feedback on our internet service. We are sorry to hear that you had a negative experience with our service. We take all feedback seriously and are committed to providing the best possible service to our customers.
We would like to assure you that we are investigating the issue and will take appropriate action to address it. We would also like to offer our apologies for any inconvenience caused.
Please do not hesitate to contact us if you have any further concerns or questions. We value your feedback and look forward to hearing from you soon.
Best regards, team Link Broadband
AVOID
Once again their services have gone down. Appears to be an issue on an almost monthly basis. Customer service is almost non existent. Never answer the phone, will hang up the call whilst waiting in a queue and never respond to emails. AVOID
21 December 2023
Unprompted review
Reply from linkbroadbands.com
Hi Fraser,
Thank you for taking the time to provide feedback on our internet service. We are sorry to hear that you had a negative experience with our service. We take all feedback seriously and are committed to providing the best possible service to our customers.
We would like to assure you that we are investigating the issue and will take appropriate action to address it. We would also like to offer our apologies for any inconvenience caused.
Please do not hesitate to contact us if you have any further concerns or questions. We value your feedback and look forward to hearing from you soon.
Best regards, Link Broadband
DO NOT USE TERRIBLE CUSTOMER SERVICE
I have been with Link for just over a year and although to start with all was well, the last few months have been terrible. I think they have outgrown themselves and don't have the staff to cope.
The customer service is non existent you call to speak to someone and constantly get cut off, i don't even think anyone in customer service works in an office and are all at home. The service is down a lot lately and constant latency issues.
I DO NOT RECOMMEND YOU USE THIS COMPANY!!!
20 December 2023
Unprompted review
Reply from linkbroadbands.com
Hi Richard,
Thank you for taking the time to provide feedback on our internet service. We are sorry to hear that you had a negative experience with our service. We take all feedback seriously and are committed to providing the best possible service to our customers.
We would like to assure you that we are investigating the issue and will take appropriate action to address it. We would also like to offer our apologies for any inconvenience caused.
Please do not hesitate to contact us if you have any further concerns or questions. We value your feedback and look forward to hearing from you soon.
Best regards, team Link Broadband
Useless company with zero support
Useless company with zero support.
Internet has been down for 15 hours and no coms to confirm how long it’ll be till it’s fixed. Not the first time in 2 months having this problem. Not OFNL’s fault as neighbours are still online. Try ringing for support and the line goes dead, try ringing sales and put into a queue for then the line to go dead. Utterly disgraceful service
21 December 2023
Unprompted review
Reply from linkbroadbands.com
Hi Michael,
Thank you for taking the time to provide feedback on our internet service. We are sorry to hear that you had a negative experience with our service. We take all feedback seriously and are committed to providing the best possible service to our customers.
We would like to assure you that we are investigating the issue and will take appropriate action to address it. We would also like to offer our apologies for any inconvenience caused.
Please do not hesitate to contact us if you have any further concerns or questions. We value your feedback and look forward to hearing from you soon.
Best regards, [Your Name]
Don’t do any service with this company is…
Internet service with this company is where you don’t want to go near.,, everything about them is a joke.
No service all the time
Planned maintenance every month during business hours
No customer relations services
Chat service down
Long time contracted agreement
They target new built properties
Services not secured
20 December 2023
Unprompted review
Reply from linkbroadbands.com
Dear Customer,
Thank you for taking the time to provide feedback on our internet service. We are sorry to hear that you had a negative experience with our service. We take all feedback seriously and are committed to providing the best possible service to our customers.
We would like to assure you that we are investigating the issue and will take appropriate action to address it. We would also like to offer our apologies for any inconvenience caused.
Please do not hesitate to contact us if you have any further concerns or questions. We value your feedback and look forward to hearing from you soon.
Best regards, team Link Broadband
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