linkbroadbands.com Reviews 308

This wifi is very fast and i have had no issues, the service is very good!

This is how a support high-priority, downtime ticket reply looks after three days:

Your Ticket (####) has been resolved.
Category :- Technical Support
Priority :- High
Issue :-
Internet is down since 5.02.2024, 00.11
Comment :-
solved
Completed Date :-
0

Unprofessional to say the least.

Not cheap other company,But stable to contact , Customer service is easy to contact , time is money

From purchasing a package to installation of the router, Link has been extremely helpful and I have never felt rushed on the phone. The service provided has been exactly as expected. No complaints at all.

Overall great service, no interruptions, quick and easy set-up.

I moved into a new house with Fibre Broadband and I had a choice of around 12 different companies, none of which I had heard of including Link Broadband. They sent the modem and it was delivered when expected. I had problems connecting to the modem installed in the house. I received a call from a guy called Alfie from Link and he tried to sort it out. He said he thought there was a problem with the modem and would contact the provider, which he did. He phoned me to say they would call and inspect the modem. They did and fixed it. About 5 mins later Alfie phoned to go through the setup again. Everything worked. The service I received was excellent and would highly recommend Link Broadband . Excellent service .

Ongoing problems, I pay for 160mb/s up and down, I get 8mb/sup and down on one occasion, today it's 106.61down, 31.31mb/sup, I cased customer support they don't give a rat's ass, they blame MS3, MS3 won't deal with me, they blame Link. They'd be the 1st to complain if I don't pay there bill though. DON'T USE THESE PEOPLE, THEY DON'T CARE LESS. Based in India, not intrested. - User = lb16895

Great value for money and the company provides the speed that is promised

Nice on the phone when router was lost in the post. But router did arrive 6 days late.
Only have had 1 issue where 1 morning I lost internet for an hour. But other than that all good and fast internet.

So the last review I was asked to remove I did so because I was given a static IP which is usually reserved for a business at a premium but I was given this as a good will.
Still does not excuse their constant outages or lack of support, they will not respond on any kind of platform email, telephone or social media if they do it's the "maintenance" excuse.

I have had 3 outages so far as of 2024 each lasting 2 hours plus, last year this happened at least 10 times+
they do not email you to let you know this is happening, very much random.
they do not operate on the weekend so any problems will not be sorted.

New Customer Experience was very seamless and the customer service team was easy to get in touch with and very helpful

I found the set up confusing but once I called uo for help, I was given a simple and clear step by step guide.

No issues, easy sign up an installation from start. Good WiFi no trouble

Was looking at a replacement service from the one I was currently using.
Offered great speeds at a very competitive price.
Helpful customer service, who talked me through connection process.
So far so good. Happy to recommend.

The Efficiency and speed in getting me connected from the point of ordering my package to getting connected was seamless.

Installation was done 3 months ago, no problems, so far all going well.
Happy with speed and communication with the company.

The initial activation was excellent the person on the call guided my step by step to check and ensure the router was setup correctly.
So far service has been excellent, occasionally speeds have been below the advertised but mostly above 800mb+, which is excellent. File downloads have been super fast.
Customer service has been great and have been lucky enough to have the queries resolved within few minutes, without being passed from team to team.
So far no regrets moving to this provider. Paying lot less for a 900mb service tha I was for a 38mb service.
The only draw back is there is no option for landline/voip.

Excellent customer service had an issue with my broadband installation resolved straight away

Brilliant service and affordable for my needs , easy to set up to .

Their excellent communication and reliable services make them a top choice for internet users. I highly recommend them for their commitment to customer satisfaction and quality service.