Great chocolate, packed well and delivered quickly. There’s a minimum order requirement, which means I don’t buy often and the offer on some items meant I needed more to make up the minimum, it other... See more
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Review summary
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Reviews shaping this summary
Easy access to offers and the order process. They would have got 5 stars if their system automatically applied vouchers which had previously been awarded. I forgot to enter mine so paid more thay I ne... See more
Don't ask "how did we do?" when I don't have my order yet. Ordered a week ago and the same day I got an email saying your order has been packed. Delivery is 3-5 working days which you've had . It's... See more
Company replied
it was thoughtful about not delivered the chocolate during heatwave, but because we were not in a hurry about having the chocolate, therefore, it was fine. not sure if those who needed it as a prese... See more
Company details
Written by the company
Since 1845, Lindt has been dedicated to producing the finest chocolates and the recipes created by the Lindt Master Chocolatiers are of the highest quality to delight your taste buds. Whether it is the perfect gift for any occasion, or a blissful treat just for you, Lindt Chocolate is always made with the finest ingredients with passion and love. Lindt is one of the few “bean-to-bar” chocolate makers in the world. We take on responsibility from the selection of cocoa beans right through to the finished product. Discover a world of pure indulgence and delight with our brands such as Lindt LINDOR, Lindt EXCELLENCE and Lindt GOLD BUNNY.
Contact info
London, United Kingdom
- lindt.co.uk
4.3
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 2 weeks
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Real bargains in the sale
Real bargains in the sale. Very well packaged and fast delivery.
7 July 2026
Unanswered phone calls
It would help if the company answered telephone calls and not waste callers time on hold ALL th etime
14 July 2026
Unprompted review
Always delivered quickly
Always delivered quickly. The pick and mix chocolates are delicious and are presented in a lovely box with bow.
6 July 2026
Long wait
Long wait
I ordered over over a week ago it stated free express delivery 1-2 days i still havent recieved my order & as it stands today order status says its still waiting to pick
Disappointed as wanted them for a gift.
6 July 2026
Amazing service
Great service , easy browsing online . Great prices and fast delivery. Great chocolate items , packed very safely when delivered .
14 December 2025
Chocolate great - delivery needs improvement
The chocolate is great, as you'd expect from Lindt & it was well packaged.
My only gripe is that I wasnt notified when the delivery would arrive. As luck would have it I was at home awaiting another delivery, otherwise chocolate left outside on a very hot day @ 34° it wouldn't have turned out well
7 July 2026
Some of the chocolate is good
Overall I would say that Lindt Chocolate is very good but sometime their desert creamy flavours are rather sickly. The big gold chocolate bar is very good
7 July 2026
emailed customer services a week ago
I emailed customer services a week ago, and still not heard back!
7 July 2026
Love the chocolate but when it turns up…
Love the chocolate but when it turns up melted and squished dissatisfied with that otherwise would have got full marks
7 July 2026
Easy ordering
Ordering was quick and easy, however,once the order was processed and packed,communication was poor, something I lay at the door of the chosen courier. Delivery was supposed to be within 1-2 days — didn’t happen, updates re delivery, and delivery window, were supposed to be sent from courier — didn’t happen. I contacted Lindt after what I believed to be an appropriate time, with my parcel query. This was acknowledged and a timescale of response given.The parcel turned up the same afternoon, luckily I was in,because heaven knows where it would have been left to melt. I informed Lindt of its arrival, therefore closing my query ticket and received an acknowledgement and apology for the issues on the next working day
I’ve given 5 stars because I am rating the supplier and their actions,not the courier firm
7 July 2026
Did not get 80 percent of the order
Did not get 80 percent of the order
And non existent customer services
7 July 2026
You did what you said you would do
You did what you said you would do. Delivered on time with chocolates in perfect condition. Thank you.
7 July 2026
Gorgeous choclates
Gorgeous choclates, great choice of flavours and well packed and presented. Made a great present
5 July 2026
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