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Lindt Chocolate UK Reviews 

5,943
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 4,728 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delicious products and their high quality, often highlighting the wide selection and customizable options like pick and mix. The ordering process is often described as easy and efficient, with many finding the overall service excellent. Delivery is frequently highlighted as quick and prompt, with items arriving well-packaged and intact. However, some customers also noted issues with their orders, including significant delays in delivery or items not being received as expected. A few other people also felt that some orders arrived with missing items or substitutions.

What people talk about most

Product

Consumers find product to be positive, consistently praising the delicious taste, quality, and wide variety... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Quality

Clients share positive opinions on quality, consistently describing the chocolates as delicious, creamy, and... See more

Order

Reviewers mention ambiguous feedback about order, with many finding the ordering process easy and quick,... See more

Service

Users describe positive interactions with service, often highlighting it as great, excellent, and even... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great chocolate, packed well and delivered quickly. There’s a minimum order requirement, which means I don’t buy often and the offer on some items meant I needed more to make up the minimum, it other... See more

Rated 4 out of 5 stars

Easy access to offers and the order process. They would have got 5 stars if their system automatically applied vouchers which had previously been awarded. I forgot to enter mine so paid more thay I ne... See more

Rated 4 out of 5 stars

Don't ask "how did we do?" when I don't have my order yet. Ordered a week ago and the same day I got an email saying your order has been packed. Delivery is 3-5 working days which you've had . It's... See more

Company replied

Rated 5 out of 5 stars

it was thoughtful about not delivered the chocolate during heatwave, but because we were not in a hurry about having the chocolate, therefore, it was fine. not sure if those who needed it as a prese... See more

Company details

Written by the company

Since 1845, Lindt has been dedicated to producing the finest chocolates and the recipes created by the Lindt Master Chocolatiers are of the highest quality to delight your taste buds. Whether it is the perfect gift for any occasion, or a blissful treat just for you, Lindt Chocolate is always made with the finest ingredients with passion and love. Lindt is one of the few “bean-to-bar” chocolate makers in the world. We take on responsibility from the selection of cocoa beans right through to the finished product. Discover a world of pure indulgence and delight with our brands such as Lindt LINDOR, Lindt EXCELLENCE and Lindt GOLD BUNNY.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

6K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 2 weeks

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4.3

All reviews

(5,943)

4,644 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Excellent

Excellence all round, product always first class but delivery quick and goods all well packed.

8 July 2026
Rated 5 out of 5 stars

Great website

Great website, I could filter to what I was looking for, just happened to be a sale at the time so I got some fab bargains, fast delivery

7 July 2026
Rated 5 out of 5 stars

Summer sale

I got some amazing chocolate on the holiday shop 50% off.
It also gave me the opportunity to try something new.

7 July 2026
Rated 1 out of 5 stars

Better to just buy it in the shop

First of all, all the chocolates were melted (this is at least understandable due to the heat), but also instead of 12 white strawberries chocolate sweets, they were replaced with 12 70% cocoa, which were not even ordered.

7 July 2026

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