My poodles LOVE all things Lily’s Kitchen. They have a varied selection of meals, likewise treats. Bunty will try to scoff Jon’s dinner, she eats as though she’s constantly starving, while he prefer... See more
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Have been using Lilys for years and their service remains consistently good. Never had any problem with orders - they are always efficiently processed. Our dog loves Lilys wet food and is quite a pick... See more
My dog, Luna, loves Likys Kitchen dog food. There is such a wide range of dog food and I love that there are so many flavours to try for your pet and the prices are very reasonable compared to the sam... See more
Great food for my pooch who is very choosy - and is allergic to wheat etc so care is needed in his food, but he still likes it to taste great which some other non allergic brands do not (well I haven... See more
Company details
About Lily's Kitchen
Written by the company
In 2008 our founder Henrietta started making food from scratch at her kitchen table in London for her Border Terrier Lily. All because she really, really loved her. That love for our pets started Lily’s Kitchen and still keeps us going today.
Pets are family and they deserve proper food
But what is proper food? Proper food means nutritionally complete recipes made by experts, labelled honestly, using ethically sourced natural ingredients. No meat meal, no additives and no cheap fillers. Just fresh meat, delicious veg, and herbs and botanicals that support your dogs’ and cats’ health so they can concentrate on sitting on laps, shoulders and heads, demanding walkies, 6am breakfasts and knocking things over with their tails ‘by accident’ – or so they claim.
For people, pets and the planet
We’re a certified BCorp. That means we believe in using business as a force for good. Here are a few of our guiding values:
Supporting charities
In the last 6 months we’ve donated over 28,000 meals to dog and cat shelters and we’re not stopping there. We’re always working on ways we can partner with charities of all sizes to help in any way we can, be it fundraising, donations or rolling up our sleeves and volunteering our own time.
Minimising our pawprint on the planet
From the way we work to improve our packaging (which is nearly all compostable or recyclable) to the cleaning products we choose for our office. Every decision has the planet at it’s core.
Being a BCorp and staying a BCorp
We are the founding UK BCorporation and every three years we re-certify by evidencing meeting the highest standards of verified social and environmental performance, public transparency and legal accountability to balance profit and purpose.
Pets are family and they deserve proper food
But what is proper food? Proper food means nutritionally complete recipes made by experts, labelled honestly, using ethically sourced natural ingredients. No meat meal, no additives and no cheap fillers. Just fresh meat, delicious veg, and herbs and botanicals that support your dogs’ and cats’ health so they can concentrate on sitting on laps, shoulders and heads, demanding walkies, 6am breakfasts and knocking things over with their tails ‘by accident’ – or so they claim.
For people, pets and the planet
We’re a certified BCorp. That means we believe in using business as a force for good. Here are a few of our guiding values:
Supporting charities
In the last 6 months we’ve donated over 28,000 meals to dog and cat shelters and we’re not stopping there. We’re always working on ways we can partner with charities of all sizes to help in any way we can, be it fundraising, donations or rolling up our sleeves and volunteering our own time.
Minimising our pawprint on the planet
From the way we work to improve our packaging (which is nearly all compostable or recyclable) to the cleaning products we choose for our office. Every decision has the planet at it’s core.
Being a BCorp and staying a BCorp
We are the founding UK BCorporation and every three years we re-certify by evidencing meeting the highest standards of verified social and environmental performance, public transparency and legal accountability to balance profit and purpose.
Contact info
Goodge Street, W1T 2QA, London, United Kingdom
- 020 7433 1863
- hello@lilyskitchen.co.uk
- lilyskitchen.co.uk
4.7
Excellent
16K reviews
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Good quality product.
Good quality product.
Easy to open packaging.
Filling, satisfying meal.
Fast delivery.
24 June 2026
My cocker spaniel really loves these…
My cocker spaniel really loves these treats. Good service from company - didn’t have to wait too long for delivery.
26 June 2026
My dog really likes this food its good…
My dog really likes this food its good quality and one pate pack is enough with Lilys kitchen kibble to complete my dogs daily food intake, with no mess and nothing left.
26 June 2026
May use AI-assist with repliesRead more
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Poor experience
I realised I had ordered the wrong amount but couldn’t get logged in to amend or cancel the order, then tried to reset my password but got no reset email in spite of multiple repeated requests over a couple of days. When the order arrived it was 3 packets instead of the 3 boxes of multiple packets I had ordered. Disappointing and frustrating experience overall on this occasion
26 June 2026
Reply from Lily's Kitchen
Hi there, thank you for taking the time to share your feedback with us, and I'm very sorry to hear of your recent experience.
I've just sent an activation email to the address linked to your account, which should arrive within the next few minutes. Though it may be worth checking your junk or spam folder. Following the link in the email will allow you to reset your password and regain access to your account.
I can also see that you've been in touch with us previously regarding the missing recipes from your split delivery. This has been raised again, and a member of our Customer Care team will be in touch as soon as possible with a resolution.
I'm so sorry once again for any inconvenience caused, and if there's anything else we can help with in the meantime, please don't hesitate to contact us at hello@lilyskitchen.co.uk. We'll be more than happy to help.
My dog really like springtime stew…
My dog really like springtime stew which is not available
26 June 2026
Reply from Lily's Kitchen
Hi there, thank you for taking the time to leave us this feedback.
I'm so sorry to hear of any disappointment while our Springtime Stew is out of stock. Unfortunately, as this is a limited edition seasonal recipe it will not be returning for the time being. I'm very sorry for this, and please be assured that your feedback has been shared with our team.
If you would like to discuss this further, please do get in touch with us at hello@lilyskitchen.co.uk, and we will be more than happy to help.
A great company
My dog, Luna, loves Likys Kitchen dog food. There is such a wide range of dog food and I love that there are so many flavours to try for your pet and the prices are very reasonable compared to the same products on sale at the supermarkets. The value is phenominal and delivery is speedy. I wont be buying my dog food from the supermarket again with such a wide selection directly from the manufacturer. I highly recommend this company for first class service.
26 June 2026
Orders always on time and great service
26 June 2026
My dog loves Lilly's kitchen and I'm…
My dog loves Lilly's kitchen and I'm very happy when it's on offer so bulk up on food and treats. My dog loves the grain free food so I'm happy he's happy. The delivery is quick so no waiting for your order.
25 June 2026
The dogs love the biscuits and treats.
25 June 2026
My puppy was very pleased to receive…
My puppy was very pleased to receive her box of Lily's Kitchen, just in time to take on her holidays.
25 June 2026
Disappointed
Firstly, it’s important to note that this review is based on my most recent order of wet food trays.
I’ve given two stars because, on this occasion, several of the trays contained unpleasant-looking black, pea-sized pieces when opened. I’m not sure whether the trays were not sealed correctly during manufacturing, causing the meat to spoil, or whether this is considered normal. However, as a regular customer, I’ve never seen this before.
In total, I’ve had to throw away four trays. I’ll continue to purchase online, particularly when the 30% discount code appears in my emails, but this order was disappointing.
25 June 2026
Reply from Lily's Kitchen
Hi there, thank you for taking the time to leave us this feedback. I am really sorry for all concerns caused by some of our recipes.
I'd like to reassure that we take all quality issues extremely seriously, and we get back to each and every quality concern. So we can look into this for you, please do get in touch with us at hello@lilyskitchen.co.uk, and we will be more than happy to help.
Great offers
Easy website to navigate when ordering. Great prices and variety. Always great to get discount emails which allows me to buy our dogs favourite treats in bulk.
24 June 2026
Excellent
As usual everything went well Teddy is looking forward to trying the new variety.
23 June 2026
Simply the best
My dog just loves Lily’s Kitchen dry and wet dog food, any flavour. He is a happy and healthier dog on Lily’s.
This food is easy to order and arrives when I need it. Job done! 😊👍🐾❤️🐾
25 June 2026
Bad packaging...
I am somewhat disappointed and annoyed re the packaging and its not the first time. Four boxes arrived two large and two small. The way they were packed completely damaged the box of Breakfast Crunch biscuits box. The Chicken Jerkky was either one or two packets short (how on earth don't know as they come in their own box. But to send 4 boxes when this could have been lessened is unbelievable. I am not happy Lilys Kitchen.
25 June 2026
Reply from Lily's Kitchen
Hi there, thank you for taking the time to leave us this feedback. I'm sorry to hear of your recent delivery experience and I do apologise for all concerns caused by this.
So we can look into this for you, please do get in touch with us at hello@lilyskitchen.co.uk and we will be more than happy to help.
Very helpful staff and great nibbles…
Very helpful staff member who dealt with my complaint. The replacement chicken nibbles are perfect nice and soft. My puppy is very pleased. The delivery was quick and they were well packaged. Great company with lovely products.
25 June 2026
Excellent service as usual and our dog…
Excellent service as usual and our dog loves their food will not eat any other dog food
29 May 2026
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