My poodles LOVE all things Lily’s Kitchen. They have a varied selection of meals, likewise treats. Bunty will try to scoff Jon’s dinner, she eats as though she’s constantly starving, while he prefer... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
About Lily's Kitchen
Written by the company
Pets are family and they deserve proper food
But what is proper food? Proper food means nutritionally complete recipes made by experts, labelled honestly, using ethically sourced natural ingredients. No meat meal, no additives and no cheap fillers. Just fresh meat, delicious veg, and herbs and botanicals that support your dogs’ and cats’ health so they can concentrate on sitting on laps, shoulders and heads, demanding walkies, 6am breakfasts and knocking things over with their tails ‘by accident’ – or so they claim.
For people, pets and the planet
We’re a certified BCorp. That means we believe in using business as a force for good. Here are a few of our guiding values:
Supporting charities
In the last 6 months we’ve donated over 28,000 meals to dog and cat shelters and we’re not stopping there. We’re always working on ways we can partner with charities of all sizes to help in any way we can, be it fundraising, donations or rolling up our sleeves and volunteering our own time.
Minimising our pawprint on the planet
From the way we work to improve our packaging (which is nearly all compostable or recyclable) to the cleaning products we choose for our office. Every decision has the planet at it’s core.
Being a BCorp and staying a BCorp
We are the founding UK BCorporation and every three years we re-certify by evidencing meeting the highest standards of verified social and environmental performance, public transparency and legal accountability to balance profit and purpose.
Contact info
Goodge Street, W1T 2QA, London, United Kingdom
- 020 7433 1863
- hello@lilyskitchen.co.uk
- lilyskitchen.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Simple straightforward transaction and…
Simple straightforward transaction and delivery
Great price
Easy to use site
Easy to use site, great communication about delivery. I just wish they did more variety in the large packs of tins.
Easy to order
Easy to order, lots of information about which food is best for my dog, order arrived quickly.
Always impressed by the dog food I buy
Always impressed by the dog food I buy. The tins are filled right up to the top with no jelly filling the tin just pure food.
Our dog who is also Lilly has always…
Our dog who is also Lilly has always loved Lilly's Kitchen. We loved the fact it is grain free and made with great ingredients. Always superb quality.
Subscription Woes
Easy to use site. Great prices and good delivery using DPD. Set up a subscription which was easy to do. However, adding to my subscription was a real pain. The only way I could see to do it was to take out a further subscription for the extra item and then combine the subscriptions. The downside of this is that a delivery charge was imposed on me for the first delivery of the additional item. Must be a better way of adding items to my subscription.
Our cavapoo loves the food and treats…
Our cavapoo loves the food and treats they came well packed and a good price and a good choice.Good delivery will be ordering again .
Stew Excitement
I have a 16 year old Pom who can be quite fussy when it comes to eating .i purchased the little tins of stew for the first time and she wolfed it down .. so lovely to see
Good product but would like to see an…
Good product but would like to see an organic dental sticks for my pet dog
Good food and price
Excellent website fit choosing options…
Excellent website fit choosing options and great treats that the dog loves and enjoys!
Excellent product and service
Fast delivery and food my elderly Chihuahua can't wait to eat!
Lily's kitchen doggy treat and chew…
Lily's kitchen doggy treat and chew products are high quality natural and more importantly , my dogs favourite - he seems to especially enjoy his nightly dental chew he takes into his crate. He never refuses a lily's kitchen treat.
Quick delivery .Easy to order on the…
Quick delivery .Easy to order on the website .Sadly my Siberian kitten is not very happy with the food , but we wouldn't know until we try ,so never mind .
Easy peasy
So easy to navigate website and order, great quality cat food, quick delivery.
Only one local pet store stocks Breakfast Crunch
Only one local pet store stocks Breakfast Crunch, so when they were out of stock I started to look elsewhere online and accidentally found myself on your website. I found ordering easy and the boxes were received, well packed, and timeously. I will not hesitate to use your site again. By the way my dog loves Breakfast Crunch and as I have to be careful with her diet for health reasons we really cannot do without!
Barnato our black Labrador likes your…
Barnato our black Labrador likes your food, but prefers fresh beef when we able to get it.
Have always ordered from Lily's kitchen…
Have always ordered from Lily's kitchen with no problem, had a recent problem with the last order and it was dealt with efficiently, politely and has made me more confident and resolute to continue to order from them in the future.
Exceptional customer service!
Exceptional customer service!
I recently ordered some food from Lily's Kitchen and ended up needing to email their customer service team. They responded incredibly fast and immediately sent out an extra order. Really impressed with their quick communication. It is so rare to find a company quick to help. Excellent experience! Will definitely be ordering again!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








