Arrived when planned , Very polite on arrival, Explained the scope of work required. Very tidy when work was completed. "Cavan the engineer took the time to explain the new workings of the... See more
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Review summary
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What people talk about most
Reviews shaping this summary
⭐⭐⭐⭐⭐ Excellent and Clean Installation! I recently had my Lila Connect router installed this May (2026), and I couldn't be happier with the service. Alex and Harry carried out the installation a... See more
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Reported an issue with my broadband at 3:30pm on Thursday, by 10am the following day the engineers came and resolved the issue. The engineers (Nikki and Keith) were very friendly and polite and I c... See more
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Hello, Absolutely fantastic service today for a fibre upgrade from Adam & Nikki. They were courteous, wore shoe protection, explained everything clearly and were very very friendly! I would love... See more
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Company details
Written by the company
At LilaConnect, we deliver BROADBAND DONE BRILLIANTLY! Ultrafast, full-fibre broadband built for real life. No patchy connections. No evening slowdowns. No mid-term price hikes. Just a rock-solid, lightning-fast connection with upload speeds that leave the national average behind.* Our customers stick with LilaConnect because we keep things simple; honest pricing, outstanding service, and broadband that just works. Whether you’re streaming, gaming, working from home, or running a busy household, LilaConnect delivers speed, reliability, and performance you can rely on… every day, every time. That’s Broadband Done Brilliantly! * Ofcom UK Home Broadband Performance Report, March 2023. FAQ: https://lilaconnect.co.uk/faq
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4.4
Excellent
2K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Nikki and Adam were brilliant…
Nikki and Adam were brilliant everything was done quickly. Many thanks
29 April 2026
Unprompted review
Reply from LilaConnect UK
Hi Tony,
Thank you so much for your lovely feedback!
We’re delighted to hear that Nikki and Adam were brilliant and got everything done quickly. I’ll be sure to pass on your thanks to them.
Welcome to LilaConnect.
Kind regards,
Customer Support Team 💜
Adam + Nikki were very polite and well…
Adam + Nikki were very polite and well mannered. Would recommend.
29 April 2026
Unprompted review
Reply from LilaConnect UK
Thank you for your great feedback, Lucy!
We’re really pleased to hear that Adam and Nikki were polite and professional, and your recommendation. We'll be sure to pass on your kind words to them.
Welcome to LilaConnect!
Kind regards,
Customer Support Team 💜
Honestly could not have been any better…
Honestly could not have been any better Adam and Nikki were both wonderful and very plesent to talk to count ask for a better internet installation
29 April 2026
Unprompted review
Reply from LilaConnect UK
Thank you so much for your lovely feedback, Megan!
We’re delighted to hear that Adam and Nikki made your installation such a positive experience. It’s great to know they were pleasant, professional, and delivered exactly what you hoped for –we’ll be sure to pass on your kind words to them.
Kind regards,
Customer Support Team 💜
Happy with everything
17 April 2026
Reply from LilaConnect UK
Hi,
Thanks for taking the time to leave your 4‑star review! ⭐️
We’re delighted to hear you have happy with everything, out team will appreciate hearing this.
Kind regards,
Customer Support Team 💜
Couldn’t be any happier with the…
Couldn’t be any happier with the service I was provided with today from Nicky and Adam! Fantastic people! Great aspect to your company!
28 April 2026
Unprompted review
Reply from LilaConnect UK
Hi Kay,
Thanks for the brilliant 5‑star review! ⭐️
We’re so pleased to hear Nicky and Adam made your day – we’ll be sure to pass on your kind words.
Kind regards,
Customer Support Team 💜
Great work installation from from nikki…
Great work installation from from nikki amd adam
28 April 2026
Unprompted review
Reply from LilaConnect UK
Thank you for your great feedback, Leigh!
We’re really pleased to hear you were happy with the installation carried out by Nikki and Adam. I’ll be sure to pass on your kind words to them.
Kind regards,
Customer Support Team 💜
Arrived on time was very polite problem…
Arrived on time was very polite problem fixed in 30 minutes and kept us informed what was wrong
Engineer name : Shaun s
28 April 2026
Unprompted review
Reply from LilaConnect UK
Thank you for your great feedback, Lewis!
We’re really pleased to hear Shaun arrived on time, kept you informed throughout, and resolved the issue so quickly. I’ll be sure to pass on your kind words to him.
Kind regards,
Customer Support Team 💜
Great service from Nicki and Adam…
Great service from Nicki and Adam today. Fast, polite and friendly
28 April 2026
Unprompted review
Reply from LilaConnect UK
Thank you for your great feedback!
We’re really pleased to hear that Nicki and Adam provided fast, polite, and friendly service. I’ll be sure to pass on your kind words to them.
Kind regards,
Customer Support Team 💜
Great communication skills and knowledge
Good response time for the fault in our services really friendly chat with the tech guy and sorted it it in less than 3 minutes very impressed with lila customer services A+++++
27 April 2026
Unprompted review
Reply from LilaConnect UK
Thank you so much for your brilliant feedback!
We’re really pleased to hear the fault was resolved so quickly and that you had such a friendly experience with our tech team.
It’s great to know you were back up and running in no time – we’ll be sure to pass this on.
Kind regards,
Customer Support Team 💜
Reply from LilaConnect UK
Hi David,
Thank you for your lovely feedback!
We’re really pleased to hear you found the service amazing.
Kind regards,
Customer Support Team 💜
Kayur from the Senior 2nd Line team is…
Kayur from the Senior 2nd Line team is an absolute asset to the company and team. He has helped non stop with any questions or issues I had been facing and without his support I would have changed ISP.
Thanks Kayur!
13 April 2026
Unprompted review
Reply from LilaConnect UK
Hi,
Thank you so much for your fantastic feedback!
We’re delighted to hear how much support Kayur provided and how positively he impacted your experience. I’ll be sure to pass on your kind words – he truly is a credit to our team. We'll be sure to pass it to him.
Kind regards,
Customer Support Team 💜
Reply from LilaConnect UK
Hi Emma,
Thank you for taking time to provide your brilliant feedback!
We’re really pleased to hear you’re happy with both the service and your internet connection.
Kind regards,
Customer Support Team 💜
Reply from LilaConnect UK
Thank you for your lovely feedback!
We’re really pleased to hear you found the service outstanding.
Kind regards,
Customer Support Team 💜
grate customer service from Zohaib…
you have a worker called Zohaib absolute legend, friendly, helpful and respectful great customer service from him
23 April 2026
Unprompted review
Reply from LilaConnect UK
Hi,
Thank you for your great feedback!
We’re so pleased to hear how positive your experience was with Zohaib – we’ll be sure to pass on your kind words. He’ll really appreciate them.
Kind regards,
Customer Support Team 💜
LilaConnect were once a superb service
LilaConnect were once a superb service, I have been with them years at this point, and while for first couple years their service was excellent, nearly flawless even, the past year has been basically a disaster.
I'm not sure if they're failing to scale up, or they have just got lazy with their service management, but their unscheduled downtimes have become more frequent with longer times to resolve, while costs for the service have increased, and the live speed I get has decreased.
24 April 2026
Unprompted review
Reply from LilaConnect UK
Hi Mark,
Thank you for taking the time to share your feedback.
We’re really sorry to hear that your experience over the past year hasn’t lived up to the high standard you previously received – that’s understandably disappointing. We also apologise for any recent unplanned service disruptions and for not responding to you as promptly as we should have.
Kind regards,
Customer Support Team 💜
Recently changed over to Lila connect…
Recently changed over to Lila connect found the service brilliant should of changed over years ago
15 April 2026
Reply from LilaConnect UK
Hi Mark,
Thank you for your feedback.
We’re really pleased to hear you’re enjoying the service and glad you made the switch.
Welcome to LilaConnect.
Kind regards,
Customer Support Team 💜
Just signed a 2 year contact on…
Just signed a 2 year contact on recommendation, only brrn a short time but happy so far
15 April 2026
Reply from LilaConnect UK
Hi Josephine,
Thank you for your lovely feedback
We’re really pleased to hear you’re happy so far and hope you continue to enjoy your service with us.
Kind regards,
Customer Support Team 💜
Great Service
We had our internet installed today my Martin and Marcus, they were incredibly professional and really helpful talking us through the entire process and our next steps
24 April 2026
Unprompted review
Reply from LilaConnect UK
Hi Daniel,
Thanks so much for the 5‑star review! ⭐
We’re really pleased to hear Martin and Marcus were professional and took the time to talk you through the installation and next steps. We’ll be sure to pass on your lovely feedback to them.
Kind regards,
Customer Support Team 💜
Reply from LilaConnect UK
Hi Craig,
Thanks for the 5‑star review! ⭐
We’re delighted to hear everything was lightning quick ⚡
Kind regards,
Customer Support Team 💜
I just wanted to share how impressed I…
I just wanted to share how impressed I am with the service I received from Lila Connect today. From start to finish, the experience was smooth, professional, and genuinely pleasant.
The engineers, Luke and Jakub, arrived on time. Luke was extremely courteous, and clearly knew exactly what he was doing. He took the time to explain the process, answered all my questions patiently, and made sure everything was set up perfectly before leaving. It’s rare to come across such a combination of efficiency and friendliness.
What really stood out was that he went above and beyond by helping me install my doorbell as well. That wasn’t part of the job, and it meant a lot—especially since most people don’t take the time to do those extra little things. It really shows a genuine commitment to customer satisfaction.
The connection itself was completed quickly and without any issues, and everything is working brilliantly. It’s clear that Lila Connect takes pride in both their service and their customer care.
A big thank you to the team for making what could have been a stressful process completely hassle-free. I wouldn’t hesitate to recommend Lila Connect to others!
23 April 2026
Unprompted review
Reply from LilaConnect UK
Hi Saba,
thank you so much for your wonderful 5‑star review! ⭐
We’re absolutely delighted to hear how smooth and positive your experience was. Luke and Jakub will be thrilled to know their professionalism, clear explanations, and extra care really stood out—especially Luke going the extra mile to help with your doorbell. Feedback like this means a great deal to us and truly reflects the pride our teams take in their work.
Kind regards,
Customer Support Team 💜
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