Very quick response from Lila on fixing a cable which was snapped during building work. Arrived when they said. Shaun the engineer was extremely helpful in setting Wi-Fi to my appliances in the house... See more
Company replied
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Review summary
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Jacob & Martins came out to install the new WIFI. Absolutely professional from start to finish. Both of them were extremely competent, knowledgeable and helpful. Extremely polite, great customer servi... See more
Company replied
Brilliant service from Lila. Internet speed issue solved immediately by Kayur. Thankyou so much, we rarely have issues with our Lila internet but if we ever do it has always been solved immediately, w... See more
Company replied
Both technicians were very friendly very helpful and answered all my questions, they were very tidy leaving all as they found it and worked very well as a team. A very pleasant experience, a pleasure... See more
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Company details
Written by the company
At LilaConnect, we deliver BROADBAND DONE BRILLIANTLY! Ultrafast, full-fibre broadband built for real life. No patchy connections. No evening slowdowns. No mid-term price hikes. Just a rock-solid, lightning-fast connection with upload speeds that leave the national average behind.* Our customers stick with LilaConnect because we keep things simple; honest pricing, outstanding service, and broadband that just works. Whether you’re streaming, gaming, working from home, or running a busy household, LilaConnect delivers speed, reliability, and performance you can rely on… every day, every time. That’s Broadband Done Brilliantly! * Ofcom UK Home Broadband Performance Report, March 2023. FAQ: https://lilaconnect.co.uk/faq
Contact info
4.5
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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The company is The network needs to be strong. on designing an…
The company is working on designing an app that contains all the information, including contact methods.
29 September 2026
Reply from LilaConnect UK
Hi,
Thank you for taking the time to leave us a 5 ⭐ review.
We're pleased to hear your feedback. While we're not currently offering a client app, you can access your My Account via your Client Portal where you can view your bill, payment methods and how to raise a support request.
Thank you for choosing LilaConnect and for your recommendation.
Kind regards,
Customer Support Team 💜
Sophie was a great help
Sophie was great. Very helpful, patient and found a solution to an issue with the booking system.
I look forward to being connected soon!
30 September 2026
Unprompted review
Reply from LilaConnect UK
Hi OB,
Thank you for taking the time to leave us a 5 ⭐ review.
We're delighted to hear that Sophie was able to help resolve the issue with the booking system and make the process as smooth as possible for you. Providing helpful, patient support is incredibly important and it's wonderful to receive your feedback.
We'll be sure to pass your kind comments on to Sophie. We look forward to getting you connected.
Kind regards,
Customer Support Team 💜
Excellent from Adam and Jake!
Top job from Adam and Jake today installing my internet, friendly chaps and got straight down to work for a seamless installation. Great work!
30 September 2026
Unprompted review
Reply from LilaConnect UK
Hi Charlie,
Thank you for taking the time to leave us a 5 ⭐ review.
We're delighted to hear that Adam and Jake provided a friendly and professional service and made your installation experience seamless. It's great to know they did a top job!
We'll be sure to pass your kind feedback on to Adam and Jake.
Thank you for choosing LilaConnect and for your recommendation.
Kind regards,
Customer Support Team 💜
Adam and Jake very professional
Adam and Jake very professional. Sorted in no time.
30 September 2026
Unprompted review
Reply from LilaConnect UK
Hi Edd,
Thank you for taking the time to leave us a 5 ⭐ review.
We're delighted to hear that Adam and Jake provided a professional service and were able to get everything sorted quickly for you. Feedback like this means a lot to our team.
We'll be sure to pass your kind comments on to Adam and Jake.
Kind regards,
Customer Support Team 💜
Sophie made the sign up process…
Sophie made the sign up process straight forward and easy. Katie also was very helpful when I needed to change my original appointment. Kyle was professional and also helpful with the installation.
23 September 2026
Unprompted review
Reply from LilaConnect UK
Hi Mrs Austin,
Thank you for taking the time to leave us a 5 ⭐ review.
We're delighted to hear that Sophie made the sign-up process straightforward and easy, that Katie was able to help when you needed to change your appointment, and that Kyle provided a professional installation experience.
We'll be sure to pass your kind feedback on to Sophie, Katie, and Kyle.
Thank you for choosing LilaConnect and for your recommendation.
Kind regards,
Customer Support Team 💜
Adam and Cavan installed our internet…
Adam and Cavan installed our internet today and they were polite and did a clean quick and very good job.
29 September 2026
Unprompted review
Reply from LilaConnect UK
Hi Michelle,
Thank you for taking the time to leave us a 5 ⭐ review.
We're delighted to hear that Adam and Cavan provided a polite, efficient, and professional installation experience. It's great to know that everything was completed quickly.
We'll be sure to pass your kind feedback on to Adam and Cavan.
Thank you for choosing LilaConnect and for your recommendation.
Kind regards,
Customer Support Team 💜
Sophie was really helpful
Sophie was really helpful, she asnwered all my questions and helped me find the best deal
28 September 2026
Unprompted review
Reply from LilaConnect UK
Hi Jack,
Thank you for taking the time to leave us a 5 ⭐ review.
We're delighted to hear that Sophie was able to answer all your questions and help you find the package that best suited your needs. Providing clear advice and excellent customer service is important to us, so it's wonderful to receive your feedback.
We'll be sure to pass your kind feedback on to Sophie. Thank you for choosing LilaConnect and for your recommendation.
Kind regards,
Customer Support Team 💜
Adam and nikki did a fab job fast and…
Adam and nikki did a fab job fast and efficient.
28 September 2026
Unprompted review
Reply from LilaConnect UK
Hi Callum,
Thank you for taking the time to leave us a 5 ⭐ review.
We're delighted to hear that Adam and Nikki provided a fast, efficient service and made such a positive impression. Feedback like yours means a lot to our installations team.
We'll be sure to pass your kind comments on to Adam and Nikki. Thank you for choosing LilaConnect and for your recommendation.
Kind regards,
Customer Support Team 💜
Very quick response from Lila on fixing…
Very quick response from Lila on fixing a cable which was snapped during building work. Arrived when they said.
Shaun the engineer was extremely helpful in setting Wi-Fi to my appliances in the house. Very polite and friendly. Would highly recommend.
28 September 2026
Unprompted review
Reply from LilaConnect UK
Hi Tom,
Thank you for taking the time to leave us a 5 ⭐ review.
We're delighted to hear that our team responded quickly to repair the damaged cable and get you back online. It's great to know that Shaun was able to help with connecting your household devices and provide such friendly and professional service throughout.
We'll be sure to pass your kind feedback on to Shaun. Thank you for choosing LilaConnect and for your recommendation.
Kind regards,
Customer Support Team 💜
Adam and Nikki was great thank you
Adam and Nikki was great thank you
28 September 2026
Unprompted review
Reply from LilaConnect UK
Hi Kvetoslava,
Thank you for taking the time to leave us a 5 ⭐ review.
We're delighted to hear that Adam and Nikki provided such a great experience. We'll be sure to pass your kind feedback on to them, and we're sure they'll appreciate your comments.
Thank you for choosing LilaConnect and for your recommendation.
Kind regards,
Customer Support Team 💜
Reply from LilaConnect UK
Hi,
Thank you for taking the time to leave us a 5 ⭐ review.
We're delighted to hear that you found our service fast and reliable. Feedback like yours means a great deal to our team and helps us know we're delivering the experience our customers expect.
Thank you for choosing LilaConnect and for your recommendation.
Kind regards,
Customer Support Team 💜
Reply from LilaConnect UK
Hi,
Thank you for taking the time to leave us a 5 ⭐ review.
We're delighted to hear that you found our service very good. Feedback like yours means a lot to our team.
Thank you for choosing LilaConnect and for your recommendation.
Kind regards,
Customer Support Team 💜
We didn't start off very well but it…
We didn't start off very well but it was no bodies fault it was a technical problem with wires and a faulty router but when you don't have Internet for 4 days it's hard. I contacted them they were very helpful tried everything they suggested but had to wait for an engineer once sorted weve had no problems at all running smoothly and good prices too .
17 September 2026
Reply from LilaConnect UK
Hi Lesley,
Thank you for taking the time to share your feedback.
We're sorry that your service didn't get off to the smooth start either of us would have hoped for, and we appreciate how difficult being without internet for several days can be.
We're pleased to hear that our team was able to assist you during the fault, and that once the wiring and router issues were resolved, your service has been running smoothly. It's also great to know you're happy with the value of your package.
Thank you for your patience and for choosing LilaConnect.
Kind regards,
Customer Support Team 💜
I found it very easy to switch…
I found it very easy to switch provider. Engineer was helpful and put connection upstairs where there are more free sockets. Lila gave me a great deal saving me a lot of money. Wish I had changed sooner.
25 September 2026
Reply from LilaConnect UK
Hi Alison,
Thank you for taking the time to leave us a 5 ⭐ review.
We're delighted to hear that you found it easy to switch to LilaConnect and that our engineer was able to install your service in the most convenient location for your home. It's also fantastic to know that we've helped you save money while providing the service you need.
Thank you for choosing LilaConnect and for your recommendation.
Kind regards,
Customer Support Team 💜
It's very good prices are fab people…
It's very good prices are fab people you speak to are very nice and polite
16 September 2026
Reply from LilaConnect UK
Hi Wendy,
Thank you for taking the time to leave us a 5 ⭐ review.
We're delighted to hear that you're happy with both our pricing and the service you've received from our team. Providing great value alongside friendly and polite customer service.
Thank you for choosing LilaConnect and for your recommendation.
Kind regards,
Customer Support Team 💜
Happy with service and the connection…
Happy with service and the connection also first class installation
22 September 2026
Reply from LilaConnect UK
Hi Christine,
Thank you for taking the time to leave us a 5 ⭐ review.
We're delighted to hear that you're happy with both the service and your connection, and that your installation experience was first class. Providing a smooth installation and reliable service.
Thank you for choosing LilaConnect and for your recommendation.
Kind regards,
Customer Support Team 💜
Changing Broadband company…
My change over of Broadband company went easily and well. The engineers arrived on time and were friendly and professional.
7 September 2026
Reply from LilaConnect UK
Hi Jane,
Thank you for taking the time to leave us a 5 ⭐ review.
We're delighted to hear that your switch to LilaConnect went smoothly and that our engineers arrived on time, were friendly, and provided a professional service. Making the changeover process as simple and hassle-free as possible.
Thank you for choosing LilaConnect and your recommendation means a lot to us.
Kind regards,
Customer Support Team 💜
Shaun
Shaun, Absolutely excellent highly recommended very knowledgeable. Very polite and excellent customer service. Thank you.
25 September 2026
Unprompted review
Reply from LilaConnect UK
Hi Giuseppina,
Thank you for taking the time to leave us a 5 ⭐ review.
We're delighted to hear that Shaun provided such excellent service. Delivering knowledgeable, professional, and friendly support, it's wonderful to receive your feedback.
We'll be sure to pass your kind comments on to Shaun. Thank you for choosing LilaConnect and for your recommendation.
Kind regards,
Customer Support Team 💜
Adam and Keith sorted my installation…
Adam and Keith sorted my installation and were both super professional and made the whole thing painless!
25 September 2026
Unprompted review
Reply from LilaConnect UK
Hi Jake,
Thank you for taking the time to leave us a 5 ⭐ review.
We're delighted to hear that Adam and Keith made your installation experience smooth and stress-free. Providing professional service and making the process as simple as possible.
We'll be sure to pass your kind feedback on to Adam and Keith. Thank you for choosing LilaConnect and for your recommendation.
Kind regards,
Customer Support Team 💜
Perfect gentleman excellent service
Shaun arrived promptly and I immediately knew that the job would be done well. His manner and professionalism was excellent and I felt so relieved that the job was fixed so quickly. Thank you Shaun for excellent service.
Jean Martyn
23 September 2026
Unprompted review
Reply from LilaConnect UK
Hi Jean,
Thank you for taking the time to leave us a 5 ⭐ review.
We're delighted to hear that Shaun provided such excellent service and was able to resolve the issue quickly for you. Delivering professional and friendly support
We'll be sure to pass your kind feedback on to Shaun. Thank you for choosing LilaConnect and for your recommendation.
Kind regards,
Customer Support Team 💜
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