Lilac Kitten Designs Reviews 203

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the beautiful designs and excellent printing. Many people appreciate the easy personalization options, allowing them to create exactly what they want. The delivery service is frequently highlighted for its speed, with items often arriving earlier than expected and in perfect condition due to good packaging. Overall, consumers are very impressed with the efficient service and the lovely personal touches. However, some customers also noted that elements they requested for personalization were occasionally not included on the card, leading to some disappointment.

What people talk about most

Product

Clients share positive opinions on product, frequently praising the beautiful and good quality cards, with... See more

Quality

Consumers find quality to be positive, with many reviewers praising the excellent quality of the cards and... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt and speedy... See more

Service

People report positive experiences with service, often describing it as "great" and "very efficient".... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Arrived before estimated delivery time, lovely card with personalisation correct but did experience some issues with Etsy not replying to my message querying about the card! why do they say contact us... See more

Rated 5 out of 5 stars

Bought two cards for my granddaughters second birthday and they are adorable! They came surprisingly fast and in great condition with good packaging. Very happy and will definitely shop here again

Rated 5 out of 5 stars

A good selection of cards to chose from and very easy to personalise on both the front and inside the card. Packaging was excellent and loved the lilac tissue wrapping and stickers - a really great se... See more

Company replied

Rated 5 out of 5 stars

I ordered 2 birthday cards for my grandchildren as I have ordered from Lilac Kitten previously. The cards are beautiful and good quality. I wouldn’t hesitate to order from them again and can highly re... See more


Company details

  1. Greeting Card Shop
  2. Invitation Printing Service

Written by the company

Small handmade business providing cute and quirky personalised greetings cards for all occasions. We also sell invitations, prints and stickers! Proud to be plastic free.


Contact info

4.9

Excellent

TrustScore 5 out of 5

203 reviews

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1-star

Asks customers to review

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Rated 5 out of 5 stars

I ordered 2 birthday cards for my…

I ordered 2 birthday cards for my grandchildren as I have ordered from Lilac Kitten previously. The cards are beautiful and good quality. I wouldn’t hesitate to order from them again and can highly recommend.

11 April 2026
Rated 4 out of 5 stars

I purchased the black cat

I purchased the black cat, new home card & went with the option to add writing to the front & inside of the card & have it posted directly to the recipients who loved the card & sent me photos of it. I’ve given four stars as I was disappointed to see there were elements I’d requested that were not included on the card. Apart from that it was great.

Thank you Lilac Kitten Designs for your reply here. I’ve not had any emails regarding this though. The main disappointment was that I’d requested the front to have Happy New Home at Daisy Cottage & it just had the Happy New Home on the front at the top. It did have the recipients names on the bottom. Overall the card was great & the recipients absolutely loved it. I would buy from you again.

29 March 2026
Lilac Kitten Designs logo

Reply from Lilac Kitten Designs

Hi Philippa, thanks so much for your feedback! I'm so pleased to hear that the recipients loved the card, but so sorry to hear there were elements missing - I've sent a few emails to discuss this with you, we're a small business (just myself and my partner) and we do all that we can to make sure all of our customers are happy with their orders. I've had a check of your order and the only thing I can see which might be missing is an emoji for the inside message - unfortunately we're unable to include most emojis as they don't appear properly in the program I use to template all of our card orders, but I can add some shapes in manually such as the paw prints which were included the inside message on your order. The other emoji wasn't something I'd be able to add - I'm so sorry if any disappointment was caused by this. If you send me an email I'd be happy to discuss any issues and come to a solution :) thank you so much for your support of our small business, it's really appreciated! Best Wishes, Kate

Reply to edit: I'm so sorry that requested wording was missing from your card - if you could send a photo of the front of the card I'll take a look and see why it was missed off. I'd be happy to offer a free replacement card from our shop (can be for any occasion) sent via First Class post to try and make up for any disappointment caused. I've sent the emails to the email provided for your order (they may have gone into your spam folder); if you could email me at sales@lilackittendesigns.com with the photo and your chosen replacement card I'd be happy to sort this for you!

Rated 5 out of 5 stars

Lovely cards

Lovely card, prompt delivery and beautifully wrapped.

28 March 2026
Lilac Kitten Designs logo

Reply from Lilac Kitten Designs

Thank you so much for your lovely feedback, I'm so pleased to hear you liked the card! 💜

Rated 5 out of 5 stars

Great Service

A good selection of cards to chose from and very easy to personalise on both the front and inside the card. Packaging was excellent and loved the lilac tissue wrapping and stickers - a really great service. Will certainly use again.

24 March 2026
Lilac Kitten Designs logo

Reply from Lilac Kitten Designs

Thank you so much for your lovely feedback, I'm so pleased to hear you liked the cards! 💜

Rated 5 out of 5 stars

Gorgeous invitations

Gorgeous invitations - thank you!

21 March 2026
Lilac Kitten Designs logo

Reply from Lilac Kitten Designs

Thank you so much for your lovely feedback, I'm so pleased to hear you liked the invites! 💜

Rated 5 out of 5 stars

Great experience

Great experience. Great product for a great price and quick shipping. Thank you

7 March 2026
Lilac Kitten Designs logo

Reply from Lilac Kitten Designs

Thank you so much for your lovely feedback, I'm so pleased to hear you liked your order! 💜

Rated 5 out of 5 stars

Excellent

Clever choice of how you personalise your card, arrived very quickly and safely in a cardboard backed envelope
Card quality and printing is also really good
Thank you

28 February 2026
Lilac Kitten Designs logo

Reply from Lilac Kitten Designs

Thank you so much for your lovely feedback, I'm so pleased to hear you liked the card! 💜

Rated 5 out of 5 stars

Fantastic company

Fantastic company. Great communication. Allows you to customise cards. Good quality cards and notebooks. I would recommend Lilac Kitten Designs to everyone.

26 February 2026

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