I have had Lightwave controlled lights and heating for many years. I decided to upgrade by installing thermostatic radiator valves but had some questions. I called support who were very patient and ga... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A friend had played with one of our switches. It stopped working as it should. I called Lightwave Support. Dylan checked and explained that my friend had managed to carry out a factory reset on th... See more
Company replied
The team at Lightwave have been first class from sales right through to tech support, helping iron out a few small installation gremlins. Special mention to Dylan for being tenacious with his troubles... See more
Company replied
I was having trouble with my WiFi TRVs and thermostat. TRVs were calling for heat but thermostat was not responding and switching on the boiler. I contacted LightWave support through their app and rec... See more
Company replied
Company details
About Lightwave
Written by the company
Lightwave is dedicated to making everyone's lives easier and more fulfilled through class-leading smart home technology which is designed to look beautiful and perform brilliantly.
In 2008, Lightwave pioneered smart home automation with the introduction of the market's first internet-enabled devices. Today Lightwave offers a market leading IoT platform and an extensive range of retrofitted, Lightwave designed and manufactured, smart sockets, dimmers, relays, thermostats, heating, energy, sensing, monitoring and control devices.
In 2008, Lightwave pioneered smart home automation with the introduction of the market's first internet-enabled devices. Today Lightwave offers a market leading IoT platform and an extensive range of retrofitted, Lightwave designed and manufactured, smart sockets, dimmers, relays, thermostats, heating, energy, sensing, monitoring and control devices.
Contact info
Unit 1, 1 Coppice Lane, Walsall Wood, WS9 9AA, Walsall, United Kingdom
- 0121 250 3625
- info@lightwaverf.com
- lightwaverf.com
4.9
Excellent
2K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It is refreshing to have a company that…
It is refreshing to have a company that has a direct call number on their website and an English service centre. I called the service centre and got through to Jack he quickly understood my issues (which was a third party led low level strip light switched by a Lightwave dp switch) and instructed me in to how I can fix the problem. Jack was very knowledgeable and polite, I can’t rate Lightwave high enough brilliant products brilliant service. Well done to all in the Lightwave company.
21 November 2025
Unprompted review
Reply from Lightwave
Hi Leon,
We’re really pleased to hear how refreshing your experience felt and that you were able to get straight through to our support team.
It’s great to know Jack was able to quickly understand the issue with your third-party LED strip and guide you to a fix.
Your kind words about both our products and service mean a lot to the whole team.
Kind regards,
The Lightwave Team
Fantastic service by Eve
Fantastic service by Eve on the Lightwave team
Got all issues sorted with no fuss whatsoever, and really responsive.
All round great service
24 November 2025
Unprompted review
Reply from Lightwave
Hi David,
We’re delighted to hear that Eve was able to get everything sorted quickly and smoothly for you.
It’s great to know you found the support responsive and hassle-free.
Thank you for the fantastic feedback.
Kind regards,
The Lightwave Team
Really great response from Dylan
Really great response from Dylan. He arranged a call to discuss my problem and when it couldn't be quickly resolved he helped me source the replacement parts.
21 November 2025
Unprompted review
Reply from Lightwave
Hi Andrew,
We’re really pleased to hear that Dylan was able to support you so thoroughly.
Arranging a call and helping you find the right replacement parts is exactly the level of service we aim for.
Thanks for taking the time to share your experience.
Kind regards,
The Lightwave Team
Excellent support throughout the journey
The full experience from start demo to consultation to purchase and post sales is fantastic. Dave is an expert, very knowledgeable and has been a guide on helping to identify the right solutions. He’s been great to work with and I would highly recommend Lightwave and his service. The entire team that I’ve spoken with have been great
20 November 2025
Unprompted review
Reply from Lightwave
Hi Salman,
We’re thrilled to hear that your experience from the initial demo through to installation and post-sales support has been so positive.
Dave will be delighted to know his guidance and expertise made such a difference in helping you find the right setup. It’s also great to hear the rest of the team left a strong impression.
Thank you for the recommendation, we really appreciate it.
Kind regards,
The Lightwave Team
Good functionalities
Good functionalities
Also provided good customer service
18 November 2025
Unprompted review
Reply from Lightwave
Hi Benj,
We’re really pleased to hear that you’re happy with the functionality of our products and the customer service you received.
Thanks for taking the time to leave a review.
Kind regards,
The Lightwave Team
Lighting set-up problem
A lighting set-up issue was sorted remotely by Dylan in a matter of minutes.Dylan explained where I should look for a permanent solution. Excellent service.
18 November 2025
Unprompted review
Reply from Lightwave
Hi there,
We’re really pleased to hear that Dylan was able to sort your lighting setup so quickly.
It’s great to know his guidance helped you find a long-term solution as well.
Thank you for sharing your experience.
Kind regards,
The Lightwave Team
Fast discussion and help
Fast discussion and help. Ordered a new part. Hopefully that fixes the issue.
18 November 2025
Unprompted review
Reply from Lightwave
Hi David,
We’re glad to hear you had a quick and helpful experience with us. We hope the new part resolves the issue, and we’re here if you need anything else.
Kind regards,
The Lightwave Team
Excellent products As an installer…
Excellent products As an installer there Tech Support is one of the best around. Always helpful and they know what they are doing and very quick as well 5 stars all the way
3 November 2025
Unprompted review
Reply from Lightwave
Hi John,
We really appreciate your feedback, especially coming from an installer. It’s great to hear that you rate our products highly and that our tech support team has consistently been helpful, knowledgeable, and quick to assist. Thank you for the 5 stars!
Kind regards,
The Lightwave Team
Dylan was so helpful and sort my lights…
Dylan was so helpful and sort my lights without problem ! Thank you so much
17 November 2025
Unprompted review
Reply from Lightwave
Hi Ina,
We’re so glad to hear that Dylan was able to get your lights sorted so easily. Thank you for sharing your experience, we really appreciate it.
Kind regards,
The Lightwave Team
Technical support from Lightwave is…
Technical support from Lightwave is second to none. I’ve purchased a number of product over the years and have contacted technical support a few times. They have always been more than helpful with precise and clear information.
14 November 2025
Unprompted review
Reply from Lightwave
Hi Bryan,
We really appreciate your continued support over the years. It’s great to hear that our technical team has consistently been able to provide clear and helpful information whenever you’ve needed it. Thank you for taking the time to share your experience.
Kind regards,
The Lightwave Team
Reply from Lightwave
Hi Victor,
We’re delighted to hear that you’re happy with both our products and aftersales service. Thank you for taking the time to share your positive experience with us.
Kind regards,
The Lightwave Team
Eve was amazing
I rang up lightwave today to sort out one of my switches i accidentally deleted. I spoke to a lady called EVE what was amazing and really helpful. And reset it all back up for me . What im truly grateful for
Thank you.
I would definitely recommend theses products and the customer service is 100%
11 November 2025
Unprompted review
Reply from Lightwave
Hi Peter,
We’re so pleased to hear that Eve was able to help you get your switch set back up so smoothly. It’s wonderful to know you’re happy with both our products and the customer service you received. Thank you for the kind words and recommendation.
Kind regards,
The Lightwave Team
Failed 3 gang light switch
I had a 3 gang light switch that stopped working, it was about 16 months old. I spoke to Dylan in support and he gave me some advice about the switch and arranged for me to return the switch. A week later he has just informed me the replacement is on the way to me. Many thanks to Dylan for sorting the issue.
10 November 2025
Unprompted review
Reply from Lightwave
Hi Mr McDermott,
We are glad to hear that Dylan was able to assist you with the issue on your 3 gang light switch and get a replacement arranged quickly. Thank you for sharing your positive experience, we really appreciate it.
Kind regards,
The Lightwave Team
Excellent customer service
I needed to return a faulty dimmer switch and was really impressed with the customer service I received, especially from Eve. The responses were quick and very helpful and as soon as they received the faulty switch they sent me a new one. Eve even offered to talk me through the process of fitting it! Great company and great products.
6 November 2025
Unprompted review
Reply from Lightwave
Hi Heather,
We are so pleased to hear that you received such excellent support when returning your faulty dimmer. Eve will be delighted to know her quick and helpful responses made the process smooth for you. It’s great to hear you are happy with both the service and the products.
Kind regards,
The Lightwave Team
As always this product does not fail to…
As always this product does not fail to impress and customer service just as good as the product sold.
6 November 2025
Unprompted review
Reply from Lightwave
Hi Winst,
We are delighted to hear that you continue to be impressed with both our products and our customer service. Your ongoing support means a lot to us.
Kind regards,
The Lightwave Team
Reply from Lightwave
Hi there,
We are really pleased to hear that your issue was resolved and that you received good service from us. Thank you for taking the time to share your experience.
Kind regards,
The Lightwave Team
Great customer service
Eve is a great asset to lightwave and helped walk me through everything- great customer service.
3 November 2025
Unprompted review
Reply from Lightwave
Hi Chris,
We are delighted to hear that you received such great support. Eve will be thrilled to know she was able to guide you through everything so smoothly. Providing excellent customer service is always a top priority.
Kind regards,
The Lightwave Team
Recommended Company
Have a number of lightwave products in our home and find them easy to use and reliable. When we had an (singular) issue their customer service rep Dylan was extremely helpful and had us sorted with a replacement in no time. Great products, great customer service, Great company, highly recommend.
30 October 2025
Unprompted review
Reply from Lightwave
Hi James,
Thank you for the brilliant 5-star review! We’re really pleased to hear that your Lightwave products have been reliable and easy to use, and that Dylan was able to get everything resolved quickly for you. We’ll be sure to pass on the kind words!
We truly appreciate the recommendation and your support.
The Lightwave Team
So impressed with the service
So impressed with the service. Have been purchasing Lightwave for 6 plus years and remain impressed. Also, with the ongoing service. Emails with general questions answered swifty and as part of the service. Thanks guys.
30 October 2025
Unprompted review
Reply from Lightwave
Hi Paul,
Thank you for the fantastic 5-star review! We truly appreciate your continued support over the past 6+ years, and it’s great to hear that both the products and our ongoing service continue to impress. We’re always happy to help with any questions you have.
Thanks again for being a valued part of the Lightwave community!
The Lightwave Team
If there were six stars
If there were six stars, I would give it to the Lightwave crew. Jack and the other support team have gone above and beyond to help taking over a new property with their products already fitted. Such a refreshing change to get brilliant, friendly customer support, well done.
29 October 2025
Unprompted review
Reply from Lightwave
Hi Wayne,
Thank you so much for the amazing 5-star review! We’re delighted to hear that Jack and the team were able to support you in getting everything up and running in your new home. It means a lot to us that you’ve taken the time to share your experience, and we’re thrilled to know we could make things easier for you.
If you ever need anything in the future, we’re always here to help!
The Lightwave Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.