Lightnetic - Vehicle Ambient Lighting & Car Custom Reviews 311

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 67 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the professional, knowledgeable staff who pay great attention to detail. Many people are highly satisfied with the product quality, noting that the ambient lighting transforms their car's interior with a premium, factory-fitted look. The user experience, from installation to setup, is frequently described as smooth and efficient. However, some customers also mentioned an issue where their lights stopped working in less than two years after a repair, leading to a loss of faith in the product's longevity and the need for additional travel for repairs.

What people talk about most

Service

Consumers find service to be positive, highlighting the professionalism, knowledge, and efficiency of the... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team for being professional,... See more

Product

Clients share positive opinions on product. Many customers are impressed with the ambient lighting, noting... See more

Quality

People report positive experiences with quality, often describing the results as amazing and factory-fitted.... See more

User experience

Customers consistently note positive experiences with the user experience. Many reviewers found the process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely transformed the interior of my car. The ambient lighting gives a premium, modern feel especially at night. Smooth installation, clean finish, and the brightness is perfectly balanced (not t... See more

Rated 5 out of 5 stars

Jeep Grand Cherokee SRT 2016 Dream flow ambience pack stage 4 and sky lounge pack. From booking in to install no issues. Absolute love the lights. Kept me updated regularly on install and handed o... See more

Rated 5 out of 5 stars

I have just had ambient lighting fitted to my Lamborghini Urus and found the whole experience under the guidence of Hass first class. They were incredibly professional and knowledgeable and did a... See more

Rated 5 out of 5 stars

Took my car in over the weekend, they’ve done an amazing job, really pleased with the end result. Communication over the weeks leading to the fitting was top, answered all my questions and concerns.... See more


Company details

  1. Car Equipment Accessories Store

Written by the company

At Lightnetic, we take pride in our commitment to excellence, blending cutting-edge technology and equipment with our team of skilled professionals. With over seven years of industry experience, we deliver exceptional service tailored to your needs. Our bespoke and custom services include Factory OEM Ambient Lights Retrofit, Starlight Headliners, Window Tints, Bodykits, Dechrome, Apple CarPlay & Android Screens, Number Plates, and much more!


Contact info

4.9

Excellent

TrustScore 5 out of 5

311 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Fantastic Service & Stunning Results!

Fantastic Service & Stunning Results!
Had ambient lighting fitted in my C-Class Coupe and couldn’t be happier with the results. Communication was spot on from start to finish, and the service was professional and efficient. Highly recommend for anyone looking to upgrade their car’s interior!

6 April 2025
Unprompted review
Rated 5 out of 5 stars

Great Great place for ambient lighting

Great Great place for ambient lighting, the finish is oem standard and can't even notice where the light strips are. I would highly recommend lightnetic. They also offer trackers and immobiliser too. Thanks again

2 April 2025
Unprompted review
Rated 5 out of 5 stars

Ambient Lighting - Mercedes

Had ambient lights factory coded into my mercedes A class as they never came with them when i bought the car, and honestly couldn’t have asked for a better job!! The whole experience from drop-off to collection was so easy, and the finish is exactly what I anticipated, definitely definitely worth paying a bit more to get that high quality finish - highly recommend Lightnetic to anyone looking to get lights fitted

29 March 2025
Unprompted review
Rated 5 out of 5 stars

Honestly don’t know where to start.

Honestly don’t know where to start.. I booked in for ambi-lights last month and had them fitted yesterday all the way from booking to installing these guys would answer every question I had and make me feel listened to. Then the lights got fitted and my word do they look unreal not a single cable/wire on show all fitted to look OEM straight from the factory. Made up with my car thanks to these guys. Will be visiting again soon for star lights.

16 March 2025
Unprompted review
Rated 1 out of 5 stars

The worst customer service when something goes wrong

Left a 5-star review at first when Installed but once somethings went wrong they were terrible.

Just over one year later the ambient lights stopped working and I messaged them on 24.08.24 if they can send me the module to replace it for which I will be happy to pay for, because the one they installed burned out. Every time I wrote them, It took them 3-5 days to answer me on whatsapp. After lots of messages they finally said they sent the module on 22.09.24(1 month later). On the 28.10.24 they told me the parcel got lost and if I can explain them the problem again, which I did around 3-4 times in total. They claimed they sent the module 3 times and got lost which is a big lie!!! Because on 30.11.24 they told me that they don’t use these kits anymore and don’t have the module and can’t even provide a picture. They should have said from the first time they don’t have these kits anymore and can’t help me instead to lie to me for 3 months. I found the module on Aliexpress and fixed everything by myself.

When I took down the door panels, on the front left side the little speaker from the door was taped with wide brown tape because they broke the support from it when they installed the ambient lights and on the back left door they broke e plastic which holds the door panel just before you take it out.
Just be careful, once something goes wrong they will act like they want to help and just lie about it. 0 customer service.

PS: I am replying to your reply to make it clear for everyone and yourself.
The problem with the lights started 1 years and 3-4 months from when was done and not 2 years. I have asked if you can help me and that I will pay for everything, I never said for free.

On 31.08.24 you asked me once if I am free to come to your workshop in the next couple of weeks OR you can send me the module to replace it myself( your words). 17 minutes after that I responded “It would be better to send me the module so I don’t have to drive from London”. You came back to me 9 days later 9.09.24. Then after many messages you asked me again on 22.09.24 to remind you tomorrow to send the module to me.

After many other messages, on 28.10.24 you asked me to explain again what was the problem which I did.

To end this quicker, after many other massages from myself, I sent you a picture with the module on 17.11.24 and you said you will have a look to see if you have a module or you will order one. I showed you the module got burned and you replied to me on 30.11.24 that you don’t use these kits anymore HENCE WHY YOU COUNDN’T SENT ONE FEW WEEKS AGO!!!!! ( your words).

So stop lying and make people think the customer is at wrong here. Everything its on whatsapp.

And I am happy you haven’t denied you broke the speaker support and the other plastic from the back door.

Have a nice day!

PPS: I will not entertain you anymore after this one. I can see now what kind of people you are. Learn to be professionals and take accountability for your actions. Don’t point the finger and lie about everything like never happened.

The proof is on whatsapp how unprofessional you are as a company.

I have pictures and videos from the moment I opened the door panels and I can prove the damage was there, made by you. Lucky for you I can not upload pictures here to show that to everyone.

Don’t waste your lies to reply again, have a nice day.

30 November 2024
Unprompted review
Lightnetic - Vehicle Ambient Lighting & Car Custom logo

Reply from Lightnetic - Vehicle Ambient Lighting & Car Custom

We feel it’s important to provide a clear and accurate account of the situation.

We have made multiple attempts to resolve this issue by contacting you directly and asking you to visit our workshop so we could address the matter in person. Unfortunately, you chose not to take up this offer. As a result, we took the next step and posted the module to you on three separate occasions. Despite our efforts, it appears that there were ongoing issues with the delivery of the package, possibly related to your address. We want to stress that these delivery failures were beyond our control.

We have fully documented all communications with you through WhatsApp, which we retain for transparency. This documentation ensures that we can provide evidence should anyone misrepresent the facts online. Regrettably, it seems that the situation has been misrepresented in your review.

It is important to note that your installation was completed over two years ago, which is well outside of our 12-month warranty period. However, in a good-will gesture, we sent you the module despite the warranty expiration. Furthermore, we had already stopped using the kits and had run out of modules, which we communicated to you clearly. Despite this, we still made the effort to assist you.

It is clear that you are attempting to take advantage of our company by demanding something beyond the scope of your warranty, and this review appears to be a form of retaliation. We have consistently provided exceptional customer service, as evidenced by our communication records, and we stand by our actions.

We hope this response provides the necessary clarity, and we trust that future interactions will be based on mutual respect.

P.S. - We're responding to your previous reply.

After not receiving the free module, you became angry and blocked us, even though we’ve made multiple attempts to reach out to you, as seen in our numerous phone calls and messages. Being childish and blocking us doesn’t really help mate, bare in mind this was last November.

Regarding the door panel clip issue you mentioned, there’s absolutely no basis for your claim. It’s clear that you’ve caused the damage yourself and are now attempting to shift the blame onto us. We’ve offered our help on several occasions, voice notes hiring you where the module etc is located but it’s evident that you weren’t seeking assistance; you were only after free modules, despite your warranty having expired months ago.

It’s disappointing to see you behave in such a way, especially when we made every effort to resolve things. Blocking us without reason only shows that you have a hidden agenda, as reflected in your actions. We've been in business for over 6 years and have built a reputation for honest, reliable customer service—something that’s evident from our glowing reviews.

We never blocked you, but the fact that you’ve done so speaks volumes. We’ve been transparent throughout, and all of our customers can see that. We’ll leave it at that, and we wish you a pleasant day.

PS PS: (we won’t retaliate, as you’re throwing false accusations tarnish our business)

Why did you block us? We responded to every single message you sent us. But instead of letting us help, you chose to block us like a child. Let’s leave it at that, mate. Now, four months later, you're writing a review and blaming all of this on us. Please, make it make sense. Don't worry, buddy, I hope you have a good day. Life can be tough, my friend, and our prayers are with you. Every reply we've sent has been professional, and we have all the evidence. Goodbye, Christian.

Rated 5 out of 5 stars

Ambient lighting

Honestly the best. I’m not one to normally leave reviews, but these guys went above and beyond for me. From adjusting their work hours to delivering absolutely flawless work, their dedication and craftsmanship are unmatched. The ambient lighting genuinely looks like it came factory-fitted—it blends so seamlessly with the car’s interior.

I’ll admit, the price nearly put me off at first, but the saying “you get what you pay for” couldn’t be more true here. It’s far better to invest in quality once than to cut corners with unprofessional work and regret it later. If you’re considering getting ambient lighting done, look no further—these guys are worth every penny.

Thanks again for the outstanding job!

14 March 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant experience

Brilliant experience. Went in for ambient lighting he got started the same minute. He got it done by the end of the day and job is pure perfection every little detail is good and its all OEM works great with car mmi itself . Best to go to will visit them again for other needs

11 March 2025
Unprompted review
Rated 5 out of 5 stars

Lightnetic Vehicle Ambient Lighting &…

Lightnetic Vehicle Ambient Lighting & Car Custom.

Having recently purchased a Mercedes C250D AMG line premium plus, I discovered that the factory ambient lighting was inadequate.
Having searched reviews on Trust pilot and Google I came across Lightnetic Vehicle Ambient Lighting & Car Custom based in Bolton. Over 221 5 star excellent reviews on Trust pilot.
So I made enquiries and was booked in for 5th March 2025. On arrival I was met by Hass who explained what the work entailed and that it would look amazing when completed. He certainly wasn't wrong. The whole process would take on average 4 to 5 hours. I knew at this point that it would be a very professional installation. I was sent pictures of the completed installation and when I saw the work I was amazed and left open mouthed. It completely changed the whole look of the vehicle. I was in awe of what had been achieved.
I drove home with a massive grin on my face. What an awesome job, I would definitely recommend this company.
I will definitely be returning if I decide on any further work.

5 March 2025
Unprompted review
Rated 5 out of 5 stars

OEM Finish

The guys at Lightnetic have transformed my Mercedes A35, adding OEM ambient lighting. First class service from start to finish, great communication throughout and the finished product looks fantastic. Couldn’t be happy and would highly recommend these guys if you are thinking of adding ambient lighting to your vehicle.

6 March 2025
Unprompted review
Rated 5 out of 5 stars

Well Ambient Lighting after deciding to have ambient…

Well after deciding to have ambient lighting installed in my 2017 Glc Mercedes I went online and found a company called Lightnetic who are based in Bolton and omg the interior of my car has been totally transformed it looks amazing and come night time that’s the time you get just how good they are the staff there were absolutely brilliant so helpful and the installation is brilliant I would recommend them to anyone who is thinking of improving the interior of what ever car they have 👍👍👍

21 February 2025
Unprompted review
Rated 5 out of 5 stars

factory fitted ambient lighting

I got the factory fitted ambient lighting package and it looks amazing. It has took my car to a whole new level and the work done looks seamless. Amazing service provided by the team. Would highly recommend getting your ambient lighting done from them. May Allah swt put barakah in their business ameen

8 February 2025
Unprompted review
Rated 5 out of 5 stars

Got the ambient lighting package

Got the ambient lighting package, very professional and quality service. Straight to the point and the end product looks clean. Would recommend to anyone who want ambient lights in their car.

23 January 2025
Unprompted review
Rated 5 out of 5 stars

Got ambient lights and ambient AC vents…

Got ambient lights and ambient AC vents installed, and they look absolutely amazing! The lights add a premium vibe to the interior, with customizable colors to match any mood. The illuminated AC vents take it to the next level, tying the whole look together. Totally worth it for the stylish upgrade!

11 January 2025
Unprompted review
Rated 5 out of 5 stars

ambient light package

looks really nice talks you through the app and what they have done for you done a really good job and definitely made my car look so much better

20 January 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service , went above and beyond. Thanks again , really suited with it, they look amazing. I will recommend you to everyone who wants to know where I got them done. thank you very much again. Well worth the money. Top quality.

16 January 2025
Unprompted review

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