Lightingthebox Reviews 

I gave this company a 1* review for reasons explained on the review, but following this I had very good customer service experience and they deserve a 5* to balance the 1* after
Well done
Regards
Mark

I purchased in good faith thinking the goods were coming from the UK, when I got a tracking number I noticed it was from China. The package took about 2 weeks.
They did not fit (XL was a small XL), but for me to send them back, I would have had to send the goods back at my cost to China, not the UK where I was sure they were coming from.
Had to give them away.
Do not buy from these unless you are sure you are happy with them coming from China and no sensible chance of sending them back.

Don't buy from LightintheBox!

Ordered way in advance for Christmas pajamas that arrived too late, when I wanted to return a completely unopened package I was told 'in our experience you will pay more for shipping back to China so we suggest you keep it or give it to a family member!' - the lack of customer support and frankly unethical sorry, not sorry attitude is shocking - absolutely terrible!

I finally received my order on December 13th. I had placed the initial order on November 9, 2021. It jus as I thought......the quality of the products was very inferior. It was the type of stuff you buy at a cheap flea market.. The clothes was way too small. These are clothes for Asian people. The package stated that the box came from China. When I ask for a refund, they gave 3 options: (1) I could keep the clothes for 10% off, (2) I could return the clothes for a full refund (if they were found to be returnable). It's is a sham!! Total scammers! Stay away from these web stores.

Don’t buy anything from light in the box . After waiting weeks for top to arrive it’s a crappy old piece of tat that I wouldn’t put on my dog I’ve thrown it in the bin it didn’t even have sewn edges don’t buy from light in the box

Bought 13 Ladies Tops size xl.
Goods arrived sizes Small to Medium.... but
all marked xl
Will never use them again.....pathetic.

Got an outfit that is terrible for $125.00 but it has no tags or invoice so can find no place to send back. Got credit card today and they charged me 62.98 more to some place in jhong Kong besides the 125.00but again no customer service and if you look back at their reviews it looks hopeless!!!

I mean, I bought this wrap dress for 15 bucks so I wasn't expecting that much but when I opened the package it was even worse than I thought.
The fabric was really cheap and uncomfortable, hideous print and basically an ugly tablecloth tbh.
Once contacted they offered me a discount on the next order, which will never happen, because shipping it back would be really expensive (for me), so they said.
Tried to delete my account there but they literally made that impossible.
Stay away from this horrible site, please.

I placed a pair of shoes in the wish list. The next day I got an email announcing a price drop on shoes, including the ones on my wish list. I clicked on the link and got to the item's listing on the website. The price there was 55% higher than in their email.
I contacted customer service and sent screenshots. They asked for more screenshots and said that prices change constantly.
I received two more emails with the same shoes at the same lower price and again sent the screenshots to Customer Service. They replied that “there was some issue” and suggested that I order the item for the price listed and they would give me a refund. Of course I’m not going to do that; it's absurd.
I checked the other shoes in the email. They are all at a higher price on their website, so the email promotions are just a way to get customers to place orders and inadvertently pay more than expected.

Dishonest, scammers, unscrupulous what ever you want to call this so called company should be called DISHONEST IN A BOX. You order goods and never get them, ask for a refund and you won’t get that either. Simply horrible company.
NO STARS

Good personnel for client attention with quick solution.

I”ve oredered two beautiful dresses for a wedding party, very nice models, with very good prices. But, I had some problems about receiving, they told me there is a delay. They realy do their best, specialy Brandon, from Customer Services, who realy made the difference, keeping me in touch with everithing, writting me about every change in may order status.
But, after I have received my package, I was very pleased about my choiceing, I made the best buy, a very good balance betwen Price and Quality !!
The dresses are beautiful, are elegant, with spectaculous colours - one in Green mint, and one in Royal blue - it looks exactly like in the pictures, it fits me perfectly, the tailoring is excelent, I was very satisfied about the dresses.
In fact, I looked wonderful ! :)
I will buy for shure, again, from Lightingthebox.

My husband ordered a hammock which is not well finished and does not have the metal inserts that were shown in the photograph. Did not realise that it was being shipped form China. Would not shop with them again.

I have ordered from these people before. Be aware that you will probably receive your order but, it will take about 27 days. That was the delay before Covid 19 and it is still the same problem. Some of these merchants wait for an order then they order the product from a another vendor at a discount and sell it to you. Their orders take twice as long because they have to wait to receive the item and then send it to you.

Received item fairly quick, but was very dissapointed with quality. Emailed light in the box and they resolved my problem offering full refund straight away. Also said because the the time it takes to return item I didnt need to return item.
Very pleased with the way my query was handled.

Been dealing for over 2 months an a missing item. They always give excuses that it shipped, we refunded you...bla bla bla....TERRIBLE TO DEAL WITH...DO NOT USE THEM, had to dispute with Paypal but still waiting

Wish I’d read other TP reviews before. Exactly same experience. Had to wait almost 7 weeks for delivery, no tracking, various Covid related excuses provided and bombarded with marketing emails. When cycling jacket arrived 3XL size I’d ordered after referring to their size chart and gone a size up for safety was still far too small. No return labels provided. I would never use this company again.

Good service love my little shopping bundle.

This company is the absolute worst. I’ve waiting for my order for weeks. They never sent a confirmation email but I always screenshot my confirmation numbers. They claim the couldn’t find my order. I provided them everything to find it then they sent this ticket saying it’ll be shipped in three days and then it’ll take another 7-9 business days. That time has left still no order. Never order from them. Trying to get a refund is impossible. I feel as if I’ve been robbed.

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