LG Home Comfort Reviews 

I purchased a top- of-the-line Lennox furnace and a heat pump through LG Home Comfort. The installation was a disaster, it took multiple visits where I had to take nearly full days waiting for technicians to arrive and multiple hours for them to try to get the equipment working. Two appointments were missed entirely with technicians not showing up, and for two other appointments the technician missed the agreed time and only called late in the day to say they were behind schedule. It took a month to get the AC function working even a little bit. Besides the indifferent attitude to fulfilling appointments, none of the technicians knew the equipment as the furnace and heat pump were new Lennox models. First they failed to wire the units correctly and after trying to convince me that 10-12 hours to cool the house by 1.5 to 2 degrees was ‘normal’ they finally conceded they had screwed the wiring and fixed that problem. Then they did not charge the compressor correctly and had to return to spend most of another day fixing that. Then two more visits were required to reset the parameters for the AC which they had done improperly. The unit still struggles to cool the house, so they committed to return with Lennox technicians to diagnose the equipment failures but have never done that. In short, a huge mistake going with this company and I am still trying to have the equipment fixed after four months. Terrible service, very poor customer support and an absolute rip off of a company.

Traumatic experience from start to finish. High pressure sales, unpleasant office staff, no one to take responsibility for mishaps, inexperienced installers caused a potentially deadly propane leak that required a visit from the fire department. $25 k job left incomplete. Old furnace removed midwinter before new furnace was available. I was left without great for almost a week. Had to use electric heaters to keep pipes from freezing. Undersized electrical cable used that had to be switched out. Undersized propane lines that had to be replaced. Two months of torture, phone calls, begging to no avail. Finally got name of a reputable local furnace installer from the furnace manufacturer and had to pay them to come in and set up the furnace and the thermostat.

Unbelievable negligence and out and out lies. LG promised a 10 year parts and labour warranty but wouldn’t come out to try and fix the furnace without me handing out more $$. It was actually cheaper to get a different company out.

I tried to withhold payment until the furnace installation was completed properly but they threatened me with a law suit. I agreed to pay in exchange for a written promise to repair my furnace. I paid, they reneged on their promise. My only recourse now is to sue them in small claims court.

Stay away from them, far far away. Very bad news.